Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8, **************************************** 1240 was charged $20 as a recurring charge, although I cancelled the service just before the trial period ended. I should not have been charged yet they still charged and it is recurring. I've tried to no avail to contact them, and cannot get assistance. I would like a refund on this charge, and any others, as I had cancelled the service prior to the trial period via my account app. Their app says that if you log in at all it will re-activate the account, however that is misleading because to cancel it you must log on first.

  Business Response

  Date: 03/05/2025

  Dear **** *******,

  Thank you for reaching out to us!

  We sincerely apologize for the inconvenience. Upon reviewing our records, we could not locate your accout based on the information you have provided. 

  In the screenshot you provided, the transaction was associated with another service (i.e the charge was not made by Coursiv). To assist you more effectively, would you be so kind to reach out to us directly at **********************************************************?

  Looking forward to hearing from you and providing the best resolution to this case.

  Kind regards,

  Coursiv Team

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After they took my money, this is what I found out about their "course": they are teaching literally nothing. It talks ABOUT subjects but doesnt teach you anything about how to use tools.They have a satisfaction guarantee posted on your website but wont provide a refund when we discover what a piece of c*** it is.They refer me to their terms and conditions and say I dont qualify.They are completely fake. This entire thing was probably made by AI with the most basic, brainless prompt.This blatant false advertising is unacceptable and constitutes deceptive business practices. But after I let the first payment go, charging it to experience, they had the audacity to charge more money from my account. That I can no longer let go. Given these circumstances, a full refund is the only acceptable resolution. I demand a full refund of my first and last payment within the next 5 business days.

  Business Response

  Date: 02/24/2025

  Dear ***** *********,

  Thank you for your feedback, and we truly regret that your experience did not meet your expectations. We understand how important it is to feel confident in the value you're receiving.

  Please note that we operate on a subscription basis, which explains the subsequent charge of ***** USD. However, we want to ensure that youre fully satisfied with your experience, so we have reviewed your case and processed a full refund for both payments.

  We sincerely apologize for any confusion caused and appreciate your understanding. If you have any further concerns or need assistance, please don't hesitate to contact us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team

  
  

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have selected a trial for $6, and while I am still there, navigating on the websites, two other transactions were debited from my account for $29.65 each. I didn't even understand what was going on or how to request a refund from their system, and I have tried to reach out to my bank about this.Checking the account again, they have $40.39 on 2 Fen 2025 When I sent the email, they told me that they were not going to refund me as I had subscribed.I have tried to explain that they are not running the business in good faith how can a trial section now bring 3 additional deduction with 10 day.All I need is my refund, as I did not subscribe to this intentionally if they are saying I have subscribe. All I needed was the trial, and once I saw this, I never even used those training materials.

  Business Response

  Date: 02/26/2025

  Dear Vuledzani Maremba,

  Thank you for getting in touch with us. 

  At the checkout, you have selected 2 extra learning materials/reports, which explains additional fees. We would like to resolve this situation to your satisdaction and provide refund for all transactions. 

  However, we could not locate your account ************************ in our system. Could you please either reach out to us via email ********************************* with the details of the transaction/correct email, or could you please provide it as a responses to this email. 

  Looking forward to hearing from you!

  Kind regards,

  Coursiv Team

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1 month trial for $19.99 on January 13, 2025. Coursiv took another payment of $39.99 3 weeks later on February 5, 2025 in violation of their own policy of a 4 week period to renewal. I did not subscribe; i purchased only a 1 time use and they now say it is a subscription and I should have unsubscribed within 24 hours of the renewal. This so called renewal however was done in 3 weeks and not 4 weeks as their rules say. Now they refuse to refund or reverse the transaction.I am now unable to meet my other financial obligations because of this. Thank you for your intervention.

  Business Response

  Date: 02/06/2025

  Dear **** ********,

  Thank you for reaching out, and we sincerely apologize for any confusion regarding your subscription and billing. Coursiv operates on a subscription-based model with automatic renewal, ensuring uninterrupted access unless canceled before the renewal date. We understand that this may not have been clear, and we regret any inconvenience it has caused.

  After reviewing your case, we acknowledge your concerns regarding the renewal timing. As a gesture of goodwill, we have processed a refund for the last payment of $39.99. You should see the amount reflected in your account shortly, depending on your payment providers processing time.

  If you have any further questions or need assistance, please do not hesitate to contact us at ********************************** We truly appreciate your feedback and will continue working to improve our communication and user experience.

  Best regards,
  Coursiv Customer Support Team
  
  
  
  
  
  
  

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for understanding my issue with the timing and I will look out for the refund of $39.99 to my account.

  Once again, thank you!
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After taping on the wrong button on Coursiv, and, also realizing I can do SAME on AI chat GPT AND NOT HAVE TO PAY! I do not want to be a writer like Coursiv is pushing, AND THEY CHARGED ME $159.97-- AND WITHIN MY 3 DAYS, ACTUALLY THE FIRST HOUR, I WROTE ********************************* REQUESTING A REFUND.They REFUSED ANY REFUND, SO I CALLED OH ATTORNEY GENERAL. WHILE I WAS ON THE PHONE WITH THEM, THEY ARE WRITING WANTING TO now GIVE 50% REFUND-- THEN 75%, THEN 100%!!THEY GAVE BACK EVERYTHING BACK-- EXCEPT $79.99-- CLAIMING IT AGAINST THEIR POLICY TO DO SO--SOOOO, I WENT TO BBB, THIS PAGE-- AND FIND 30 COMPLAINTS IN LAST 12 MONTHS ON COURSIV!!!!AND, I JUST CALLED THE OHIO ATTORNEY GENERAL, TO GIVE THEM THIS BBB INFO, AND THEIR MAILING ADDRESS AND PHONE#-- THEY ALREADY this AND SENT OUT COMPLAINT ON MY BEHALF!!

  Business Response

  Date: 01/31/2025

  Dear ***** ************,

  We sincerely apologize for the frustration this situation has caused you, and we completely understand your disappointment. Your experience is not the standard we strive for, and we are truly sorry for the confusion and inconvenience you encountered.

  To clarify, Coursiv operates on a subscription-based model. This means that after an initial charge, users are automatically billed for each subsequent month unless they choose to cancel. We aim to be as transparent as possible with these charges, but we understand that this may not have been clear in your case.

  Regarding your refund, weve reviewed your case, and we sincerely regret that our previous communication led to further frustration. We can confirm that all charges, including the $79.99, have now been refunded in full. You should see the full amount refunded to your account shortly.

  Our refund policy typically follows a process based on usage and the timing of the request. However, we acknowledge that in your case, the situation could have been handled more promptly, and we are sorry for not addressing your concerns sooner.

  Thank you for your patience, and again, we apologize for any inconvenience caused. If you have any further questions or need assistance, please do not hesitate to reach out at **********************************************************

  Best regards,
  The Coursiv Team

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to formally file a complaint regarding Coursiv, an online subscription-based learning platform, due to unauthorized charges, mismanagement of my subscription, and misleading communication.Summary:I originally subscribed to a 4-month plan with Coursiv for $39.99, which was charged on September 18th.Without my authorization or prior notification, I was charged $79.99 on December 11th, after roughly 3 months, despite the original subscription being for 4 months.Coursiv did not notify me of the automatic renewal, nor did they provide an option to confirm or cancel it before charging my account.After requesting a refund, Coursiv initially claimed they would process it and made me wait for a week, only to inform me later that the refund could not be completed due to "technical issues." However, when I contacted my bank, they confirmed that no refund attempt was ever made by Coursiv. Why This is a Problem:The charge was made early and without proper communication or authorization, violating trust and transparency.The renewal cost was significantly higher than the original plan and was not disclosed or agreed upon.Coursiv falsely claimed they attempted a refund, which my bank confirmed is untrue.Their courses fail to meet advertised quality standards, offering only superficial content without actionable guidance for finding freelance opportunities, which was a key selling point.Requested Resolution:A full refund of $79.99.A review of Coursivs billing, renewal, and refund practices to ensure transparency and prevent deceptive practices from affecting other customers.I am prepared to provide documentation to support my case.I believe Coursivs practices constitute deceptive and unethical business conduct, and I would appreciate your assistance in resolving this matter and holding the platform accountable.Thank you for your attention. Please let me know if you require additional information.

  Business Response

  Date: 02/04/2025

  Dear ******** Gabrie ****,

  Thank you for your feedback. 

  We have reviewed your case and have already reached out to you via email to address your concerns. We are committed to resolving this matter promptly and to your satisfaction. We value your feedback and are continuously working to improve our processes.

  Again, we apologize for the inconvenience this has caused and appreciate your patience as we work to resolve this situation. Please, check your inbox for further communication. 

  Best regards,
  The Coursiv Team
  
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22868599
  
  I am rejecting this response because:

  Dear ***** ****,

  Thank you for your follow-up regarding my complaint against Coursiv. After reviewing their response, I must state that it is completely unsatisfactory and does not resolve the issue.

  Coursiv claims to have "reached out" to address my concerns, but their communications have been misleading and unhelpful. Here are the key issues that remain unresolved:

  Unauthorized Charge & Early Billing:
  I originally purchased a 4-month plan for $39.99.
  Without my consent or prior notice, I was charged $79.99 after only 3 monthsbefore my original subscription term ended.
  Coursiv failed to notify me before processing the renewal and did not give me an option to confirm or decline the renewal.
  False Refund Promises & Lack of Action:
  Coursiv initially stated they would issue a refund, making me wait for a week, only to later claim that "technical constraints" prevented them from processing it.
  I contacted my bank, and they confirmed that Coursiv never even attempted a refundcontradicting their claims.
  Failure to Resolve the Issue:
  Instead of taking responsibility, Coursiv told me to request a chargeback from my bank, knowing fully that my bank does not process chargebacks on merchant-initiated transactions.

  I have repeatedly provided them with clear evidence of their unauthorized charge and their failure to attempt a refund, yet they refuse to take corrective action.
  Given these facts, I am not satisfied with their response. I demand that Coursiv:
  Immediately process the refund of $79.99 to my original payment method or send the refund via direct deposit.

  Acknowledge their failure to process the refund as promised and take steps to prevent this deceptive practice from happening to others.
  If Coursiv refuses to comply, I will proceed with additional actions, including:
  Filing further complaints with the ************************ (***) and ************* regarding their fraudulent business practices.
  Posting a detailed public review of my experience to warn other consumers about their lack of transparency and failure to honor refunds.
  I request BBBs continued assistance in holding Coursiv accountable for their unethical billing and refund practices. Please let me know how to proceed.
  
  Sincerely,
  
  ******** Gabrie ****

  Business Response

  Date: 02/26/2025

  Dear ******** Gabrie ****, 

  Thank you for your response. 

  We understand how frustrating this situation is for you, and we sincerely apologize for the inconvenience. This is certainly not the experience we aim to provide to our users. 

  Unfortunately, we are unable to issue a refund due to technical difficulties. We would really want to make things and resolve this situation in your favour. However, the technical problems fall out of our control. Please, kindly reach out to your bank to request a chargeback. 

  Once again, we are deeply sorry for the inconvenience. We hope for your understanding. 

  Kind regards,

  Coursiv Team

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22868599
  
  I am rejecting this response because:

  Dear Coursiv Team,
  Your response is completely unacceptable. As I have stated multiple times, my bank does not allow me to request a refund or initiate a chargeback for merchant-initiated transactions. The refund must come directly from you.

  Your repeated claims of "technical difficulties" preventing the refund are not a valid excuse. If your system is unable to process a direct refund, you have the ability and responsibility to refund me through an alternative method, such as a direct deposit to my bank account.

  I have provided ample evidence proving:
  You charged me before my original subscription ended, without my authorization or prior notice.
  You falsely claimed you attempted a refund, which my bank confirmed never happened.
  You are now refusing to take responsibility for issuing a refund, despite having multiple ways to return my money.

  I am not accepting this as a resolution. If you do not immediately process my refund through an alternative method, I will escalate this issue further, including:
  Filing formal complaints with consumer protection agencies.
  Continuing to publicly share my experience to warn others about your deceptive business practices.
  Seeking legal consultation on possible further action.

  I expect a real solution, not another generic response avoiding responsibility. Please confirm how you will process my refund immediately.
  
  Sincerely,
  
  ******** Gabrie ****

  Business Response

  Date: 03/17/2025

  Dear ******** Gabrie ****, 

  Thank you for your patience. We want to sincerely apologize for the inconvenience youve experienced. Our team has discussed your case thoroughly, and we are currently taking all necessary steps to resolve the situation.

  We have reached out to our legal and finance teams to ensure that we address this matter as quickly as possible. We are doing everything in our power to make sure this gets sorted out.

  To expedite the resolution process, could you please provide the following details?
  IBAN
  SWIFT
  Bank Name
  Recipient Name
  Account Number

  
  Once we receive this information, we will move forward with resolving the issue promptly. We truly appreciate your understanding as we work through this.
  Please dont hesitate to reach out to us at ********************************* if you have any further questions.

  Best regards,
  Coursiv Customer Support Team
  
  

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22868599

  I will accept the response once the refund is made. I do not trust them after all I have been through. 
  
  Dear Coursiv Customer Support Team,

  
  Thank you for your response and for taking steps to resolve this issue. As requested, I am providing my banking details to proceed with the refund:
  IBAN: ******* does not use IBAN just the SWIFT code
  SWIFT: ********
  Bank Name: **************** Central Honduras, S.A.
  Recipient Name: ******** ****** Gabrie ****
  Account Number: *********

  Before proceeding, please make sure of the following:
  That I will receive the full refund of $79.99 without any deductions.
  The expected timeframe for the refund to be credited to my account.
  A confirmation email once the refund has been successfully processed.
  I appreciate your prompt resolution of this matter and look forward to your confirmation.

  
  Sincerely,
  ******** Gabrie ****

  Business Response

  Date: 03/27/2025

  Dear ******** Gabrie ****,

  I hope this email finds you well.

  Our Legal and ******************* have just informed us that the full refund of ***** USD has been issued to the account you provided earlier. You should see the amount credited in up to 5 business days. Please, also let us know once you receive the refund. 

  Once again, we are very sorry for such an experience with us; we assure you that this is definitely not the standard we aim to maintain. This unpleasant situation highlighted important areas we need to wrok on. 

  We really hope that we resolved the issue. If there is anything else we can do, feel free to reach out to us at **********************************************************. 

  Kind regards,

  Coursiv Team

  
  

  Customer Answer

  Date: 04/10/2025

  Dear BBB Team,

  I hope this message finds you well. I'm writing to let you know that my issue with Coursiv (Complaint ID: ********* has finally been resolved. Coursiv has processed the refund and returned the full amount to my credit card.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I truly appreciate your support and involvement throughout this process. Your assistance made a meaningful difference, and I am very grateful for the BBBs commitment to helping consumers resolve issues fairly and professionally.

  Thank you again for everything.

  Sincerely,
  ******** Gabrie ****

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to overcharge me for an online subscription to the digital product. The initial cost of the product was an introductory offer of ***** for the first month and ***** for each month thereafter until the subscription is cancelled. I started the subscription on 11/04/24 and my account was charged *****. I was charged ***** on 11/4/24 and then again on 11/29/24. My debit card was then charged ***** on 12/2/24, 12/27/24, and 12/30/24. This is when I noticed the multiple transactions being charged to my account. I contacted ********************** on 1/3/2025 to inform them that they had overcharged me for the subscription and also cancelled my subscription. They ignored my request for a refund by sending me an automated message on 1/6/25 stating that they could not refund my money. I immediately replied with copies of my bank statements showing where they had charged my account 5 times in a 2 month period. They replied again on 1/6/25 stating that I had accessed the platform and was not entitled to a refund, but they would ensure that my account is cancelled and the subscription would end on 1/27/25. Then, on 1/24/25 i receive an alert from my account that ********************** had charged yet another ***** to my account.

  Business Response

  Date: 01/31/2025

  Dear **** ******,

  We sincerely apologize for the frustration and confusion you've experienced regarding the charges to your account. We completely understand your concerns, and we are truly sorry for the inconvenience caused.

  To clarify, Coursiv operates on a subscription-based model, where users are billed at the start of their subscription, with automatic renewals each month unless the subscription is canceled. Our initial offer is priced at $19.99 for the first month, and subsequent months are charged at $39.99. We try to make these terms clear at the time of sign-up, and we deeply regret that this was not communicated more effectively in your case.

  Upon reviewing your account and the charges, we have now fully processed refunds for all the payments youve made, including the additional charge you received on 1/24/25. The refunds should be reflected in your account shortly.

  We genuinely value your feedback and understand how this situation could feel frustrating. Please rest assured that your account has been properly canceled, and there will be no further charges.

  Once again, we apologize for the inconvenience, and we appreciate your understanding. Should you have any further questions or concerns, please don't hesitate to reach out to us at **********************************************************

  
  Best regards,
  The Coursiv Team
  
  

  Customer Answer

  Date: 03/02/2025

  This company continues to charge my credit card. There is a new charge for ***** on my account for February. If they continue to charge my account I will have to cancel this credit card and request a new one.

  Business Response

  Date: 03/16/2025

  Dear **** ******,

  Thank you for your response. 

  After a careful investigation of your case, we were not able to locate the most recent charges associated with the initial email you provided here. We suspect that there may have been a 2nd account with the charges that occurred in February.

  Could you please provide us an alternative email address or reach out to us directly at ********************************** We would need more context/information about the most recent charge to locate your account in our system and proceed with the refund.

  We are fully committed to resolve this misunderstanding in your favor. 

  Kind regards,

  Coursiv Team

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled one week trial course of Coursiv to see if the platform is for me to learn something new. I paid $7 for it on 01.08.2025. Soon after, I decided not to use the platform since it is very basic. However, I was charged $39,99 on the 15th without me knowing. I explaing the company that I do not know why I am charged and asked for a refund. They refused my claim and I do not want to use this platform. I find it very unethical and asking for a refund.

  Business Response

  Date: 01/31/2025

  Dear ****** ****,

  We sincerely apologize for the inconvenience this has caused you. We completely understand your frustration regarding the subscription charge. We take your concerns seriously, and we always strive to provide a transparent experience for our users. Coursiv opearates on a subscription-basis with automatic renewal of the subscription unless cancled prior. We strive to make it clear in the Subscription terms during the registration, but we understand that there is room for improvement.

  
  After reviewing your request, we have processed a refund for the recent charge of $39.99. You should expect to see the refund reflected in your account shortly.
  We truly value your feedback and appreciate you bringing this matter to our attention. If you need further assistance or have any more questions, please dont hesitate to reach out to us at ********************************** We are here to help.

  
  Thank you for your understanding.

  
  Best regards,
  The Coursiv Team

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial back in October 2023. I never used their service due to being busy with work and personal life. I was not aware I would be charged a subscription fee after 90 days. I have contacted their company and they refuse to provide a refund. I have removed my payment method so I cannot be charged again. They stated that not knowing I was going to be charged was not enough reason to provide a refund and that I will have access to the training until April 5th. This also seems fraudulent as they claim it is a quarterly subscription but are providing access for less than 3 months.I would like my money back as I did not use the site and do not think the products offered are worth $80 a quarter. Thanks,

  Business Response

  Date: 02/04/2025

  Dear ******** ****,

  We sincerely apologize for the confusion and frustration this situation has caused you. We understand your concerns and aim to resolve this situation fairly. 

  Coursiv operates on a subscription-based model, where users are charged after a trial period unless they choose to cancel. We aim to clearly communicate this at sign-up, but we understand how this may have been unclear in your case.

  After reviewing your situation, weve processed a full refund for the charge in question. You should see the refund reflected in your account shortly.

  Again, we apologize for any inconvenience caused and appreciate your patience. If you have any further questions or need additional assistance, please dont hesitate to reach out to **********************************************************.

  
  Best regards,
  The Coursiv Team
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed charges on my account from **********************. I reached out to the company saying that I dont know who they are and that I never authorized a charge and they refused to refund me. They keep sending a bunch of canned AI sounding responses to my email.

  Business Response

  Date: 01/17/2025

  Dear ***** ********,

  Thank you for bringing this to our attention. We sincerely apologize for any confusion and frustration caused by subscription charges. At Coursiv, all transactions require user authorization during the sign-up process, and we strive to ensure clarity and transparency at every step.

  After reviewing your case, weve processed a full refund for the charges to your account. You should see the refunded amount reflected in your account shortly, depending on your banks processing time. Additionally, we have taken steps to ensure no further charges will occur.

  Regarding the responses you received, we aim to provide timely assistance, and while we use tools to manage communication efficiently, each case is reviewed thoroughly by our team. We apologize if our replies felt impersonal and are committed to improving the customer support experience.

  If you have any further concerns or need additional assistance, please dont hesitate to contact us at ********************************** We value your feedback and appreciate the opportunity to address your concerns.

  Best regards,
  The Coursiv Team