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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 270 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up on 06/21/2022 was suppose to get 7 day free trial. Didn't get free trial and was charged $19,99 3 times on the same day. Called in 5 times and they just make a note and will contact me

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/07/08) */ Hello *****, Thank you for bringing this to our attention. Please know that we take this matter very seriously and make every effort to rectify the situation. I see you have already being assisted by one our phone representative as of 07/01 and your concern has been reported. We will make sure this gets corrected for you. I apologize for any inconvenience this has caused. Please feel free to contact us if you have any further questions or concerns. We are open Monday to Friday from 6am-6pm, our toll free number is X-XXX-XXX-XXXX. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:06/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the service with Pigeon.ly on June 19, 2022, with the trial period starting that day, and after that period the company charged my account three charges of $19.99. Pigeon.ly charged me the first charge on June 21, with the next two charges on the 22, and 23. I telephone the company on June 23, 2022, to inquire why was my account charged three payments of $19.99, and they could not provide me a valid answer for the charges, but they sent me an email for two refunds of $19.99. I received two emails that reflect they will refund me two charges each being for $19.99, but I have not received the credits to my **** ******* ATM Debit Card. I am disappointed with Pigeon.ly charging my **** ******* ATM Debit Card three payments for a service that is very valuable to assist family and friends to start and maintain contact with their loved ones while they are incarcerated. I have contacted Pigeon.ly on June 29, 2022 and cancelled my subscription, but I will contact **** ******* Credit Union to cancel the card to prevent future charges.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/07/07) */ Hello ****, we appreciate you bringing this to our attention. You had spoke to one of our representative and rest assured it has been taken care of. However, we will do further investigation as to why you were not able to receive it when on our end, it was processed already. Please call your bank and verify with them or give us a call at ************* if you need further assistance. We are open from 6 am to 6 pm pacific time. Thank you!

  • Initial Complaint

    Date:06/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pigeonly has repeatedly charged my debit card for $34.99. One on 6/13/22 and 6/14/22. They tried to charge it again on 6/28/22 but I had my card locked. Then when I called the representative just said oh I will send this to management. If you knew you had a glitch and this was happening why not refund customer money. Now I have to call you and say hey where's my money you took for no reason.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/07/04) */ Hello *******, Thank you for bringing this to our attention. You already had spoke to one of our representative and it has been taken care of. Please feel free to call us on ************* if you have any questions or if you need further assistance. We are open from 6 am to 6 pm pacific time Monday- Friday. Thank you! Consumer Response /* (3000, 7, 2022/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I still haven't received a refund. Business Response /* (4000, 9, 2022/07/15) */ Hello *******, An account manager will be reaching out to you in order to get your ordeal solved once and for all. I apologize for any inconvenience this has caused, thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:06/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    34.99 taken out of my account I did not authorize this nor do I know what it's for Bad bad business doing this. I need this back asap

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/06/30) */ Hello ******, Thank you reaching and bringing this to our attention. I made an attempt to speak with you over the phone but was unsuccessful. I left a voicemail with our callback number, we are open Monday to Friday from 6am-6pm, and our number is X-XXX-XXX-XXXX, just in case it's hard to understand on the voicemail. An email has also been sent out by one of our Account Managers, please feel free to reply back or call us at your earliest convenience. We look forward to assisting you. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:06/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not used Pigeonly for over a year and today I looked at my bank account and they have withdrawn 34.99 from my bank account. I don't even use this service anymore. I would like this refunded back to my account immediately.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/07/01) */ Hello *****, Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:06/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 21, 2022 They charged my ******* card $34.99 which I DID NOT AUTHORIZED

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/07/02) */ Hello ********, we appreciate you bring this matter to our attention. Please know that it has been taken care of. You already had spoke to one of our representative and the issue has been reported. Feel free to call us on ************* if you have any questions. We are open from 6 am to 6 pm pacific time. Monday-Friday. Thank you and keep safe! Consumer Response /* (3000, 7, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I HAVE NOT GOTTEN MY MONEY!!!!!!! Business Response /* (4000, 16, 2022/07/26) */ Hello ********, Thank you for taking our call and confirming that you already have received your refund. God Bless and be safe!

  • Initial Complaint

    Date:06/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for something I didn't use. I have no clue where this charge came from. I am so confused. I have never used this

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/06/30) */ Hello *****, Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:06/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please stop your repeat charges to my card take me off whatever list please I don't use your service haven't and don't need it to keep charging my card $40.00 everytime you feel fit to do of so. FIX IT PLEASE

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/06/30) */ Hello *****, Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:06/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for pigeonly over 2 years ago and used them one time. I then cancelled my account. Since then I have been randomly charged three times. I called them and they said that they were updating their systems and made a mistake. They have just charged me again! They have clearly not removed my card number from their files! This is a very corrupt company that slyly steals money.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/07/02) */ Hello *******, we appreciate you bringing this to our attention. We would like to have this issue get resolved as quickly as possible. Please know that it has been taken care of. Please call us on ************* if you have any questions. We are open from 6 am to 6 pm pacific time Monday- Friday.

  • Initial Complaint

    Date:06/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a "free" account on this website that offers lower priced communications with incarcerated individuals. (Basic services are free, full services require a subscription) In order to have an account at all with this company you must have a card on the file to create the account. This business is now attempting to charge my card multiple times for services I never signed up for, nor approved. Luckily the card I have on file with this business does not have a balance and is locked so the charges were denied. I contacted piegeonly customer support about these charges, they told me they would look into it so it would not happen again, now today, all of a sudden I am getting an email saying they tried to charge another card of mine that I do NOT have on file with them. I have no idea how they got my card information but this business is attempting to commit fraudulent charges. And needs to be shut down!!

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/07/02) */ Hello *****, we've been trying to call you but it was routed to your VM and we left you a message. Please call us on ************* so we can discuss the details and have this issue resolved as quickly as possible. We are open from 6 am to 6pm pacific time Monday-Friday. Thank you and keep safe!

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