Reviews

This profile includes reviews for ZLINE Kitchen and Bath, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ZLINE Kitchen and Bath, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ZLINE Kitchen and Bath, LLC

  350 Parr Cir Reno, NV 89512-1004

  
• 

  ZLINE Kitchen and Bath, LLC

  9650 Gateway Dr Ste 202 Reno, NV 89521-3962

  

Review Details

• Review fromKimberly C

  Date: 02/12/2023

  1 star

  Kimberly C

  Date: 02/12/2023

  Recall NOT fixed Got a recall notice on my oven. Called right away, ordered parts and was told as soon as the parts arrived the subcontracted company would contact me. I even asked for a # just in case. Rep said she didnt have but dont worry they will call. Waited wks with the parts here and finally called. Waited 45 min to talk to a rep who cut me right off and said theres no way she can get the # so just wait. So now going on 3 wks with the parts sitting here plus all the time waiting for the parts and no usable oven. How is there no way to get a contact # for the repair company?? They need to be accountable for the companies they outsource repairs to. I spent way too much on this oven to be dismissed and ignored. If I called to buy a new appliance something tells me there would be more urgency. Typical of big businesses. Oh and I emailed Thursday. No reply.
  

  ZLINE Kitchen and Bath, LLC

  Date: 02/13/2023

  Hi ********. We sincerely apologize that you have not had a positive experience with ZLINE. We can assure you we have done everything we can to get your oven repaired as quickly as possible. We checked your case in our back system, and it looks like we are currently locating a servicer for you. If you have any further questions or concerns, please don't hesitate to reach out to us at zlinekitchen.com/contact. Thank you.

• Review fromAriel M

  Date: 02/09/2023

  1 star

  Ariel M

  Date: 02/09/2023

  The purchase of $11000 with Zline has been a nightmare. Received damaged products and called immediately to express multiple concerns with refrigerator, hood and dishwasher. They sent refrigerator and dishwasher door but said they could not replace the damaged hood.
  

  ZLINE Kitchen and Bath, LLC

  Date: 02/10/2023

  Hello *****. We sincerely apologize for your experience with ZLINE. We have located your recall case in our system and we see that the oven repair kit was delivered to you on Tuesday of this week. We have since sent your information to a ZLINE-approved service technician, who will be reaching out to you at their convenience to schedule your appointment. If you have any other questions, please email ******************************************************** for thebest assistance.

• Review fromJohn M

  Date: 02/05/2023

  1 star

  John M

  Date: 02/05/2023

  In June we moved into a renovated house where a ZLine oven and range had been installed. It has some good features but too many bad features: no clock or timer; the flames on the range burn too high, even once one has figured out how to use the special yellow key (one removes the k**** and inserts the key to control height of the flame, but one k*** proved to be immobile); the left front burner has never ignited with the ****, one has to use a match; the openings in the grates over the burners are too large. In other words, it's a finicky, poorly designed appliance. As if this were not enough we then received a notice of a recall on the oven because of the risk of carbon monoxide emissions. This recall was made without any target date for completion of the repair. When one inquires one is told that one "will be notified" when the repair can be scheduled. We are at our eleventh day without an oven. I wonder how long this company can stay in business.
  

  ZLINE Kitchen and Bath, LLC

  Date: 02/10/2023

  Hello ****. We are saddened to hear you have not enjoyed your experience with ZLINE and would like to sincerely apologize. We would love to assist in resolving any issues you may have with your appliances. We were not able to find a case for you in our system. Please submit a case at zlinekitchen.com/contact and our dedicated customer service team will be happy to assist in resolving any issues. Thank you.

• Review fromNeed gutters cleaned an repaired. Please contact me. We are in Wilton. Thanks H

  Date: 01/30/2023

  1 star

  Need gutters cleaned an repaired. Please contact me. We are in Wilton. Thanks H

  Date: 01/30/2023

  The worst Product ever. Oven does not heat and when on sounds like a jet engine. Oven useless. Top burners not worth it. Do your research. Bought this product thru Build.com. At least they stand by the products they sell. Discontinued on their site. Impossible to return.
  

  ZLINE Kitchen and Bath, LLC

  Date: 02/03/2023

  Hello ****, we sincerely apologize for your experience with your ZLINE products. We would love to help resolve any issues you may be experiencing with your appliances. One of our customer service supervisors attempted to contact you but was unable to reach you. We will have our customer service team follow up Monday morning. Thank you.

• Review fromDavid N

  Date: 01/25/2023

  2 stars

  David N

  Date: 01/25/2023

  A big disappointment Built new house abs was convinced ZLine was the package we wanted instead of Frigidaire, and others. So far Microwave has had to be replaced and its also very hard to see panel since its not lit up. Dishwasher buttons get hit every time you open the door and you cant reset it. Dishes dont fit in proper and basket gets hung up. 36 Gas range is dangerous. Burners even after adjusting them can go out. no saftey measure has been implemented such as a flame detector so its possible to have gas leaking from burner. Oven doesnt heat evenly so constantly having to open door aces keep turning your baked goods. Product looks appealing being stainless steel but like they say. All glitter and no Gold
  

  ZLINE Kitchen and Bath, LLC

  Date: 01/27/2023

  Hi *****. We sincerely apologize that you have not enjoyed your experience with ZLINE. We would love to assist in remedying any issues you may have with your appliances. We were not able to find a case for you in our back system. Please submit a case at zlinekitchen.com/contact and our dedicated customer service team will be happy to assist in resolving any issues. Thank you.

• Review fromDEBORAH S

  Date: 01/20/2023

  1 star

  DEBORAH S

  Date: 01/20/2023

  DO NOT PURCHASE THIS OVEN!!!!It appears that I am not the only one who is experiencing problems with my zline dual fuel oven!!!Even though zline clearly knows there are issues with the oven as evidenced by all of the other reviews below, all they have done is prolong their response on this. They have asked me for photos of my oven at least 5 times. They are asking me to diagnose my oven myself by trying different settings, removing parts of the oven, purchasing thermometers to measure the temperature. This has been going on for over a month. MY OVEN DOES NOT WORK!!!! Send a professional to fix it, replace it or give me a refund!!!!YOUR SERVICE IS THE ABSOLUTE WORST!!
  

  ZLINE Kitchen and Bath, LLC

  Date: 01/23/2023

  Hi *******. We want to extend a sincere apology to you that you have not had a positive experience with your range. We spoke to our customer service team, and it looks like they set you up for service to repair it. We can assure you we are working diligently to resolve this issue. If there is anything further we can do at this time, please don't hesitate to reach out to us, and we would be more than happy to assist. Thank you.

• Review fromLisa S

  Date: 01/19/2023

  1 star

  Lisa S

  Date: 01/19/2023

  I so wish that I would have read this reviews before purchasing my stove from Zline. We built a new house and the day we installed our gas stove and vent hood, I received a email saying there is a recall on the oven and it was not usable. I registered for replacement parts and was told that I would receive a updated email once parts are sent so I can arrange for service tech to repair. I have waited weeks with no information. I just called and they can not give a date as to when parts will be mailed. So basically told I purchased a very expensive useless oven. I have to go purchase a little plug in toaster oven if I want to bake anything such a ************ rolls.Customer service was no help at all.So disappointed in this company.
  

  ZLINE Kitchen and Bath, LLC

  Date: 01/23/2023

  Hi ****. We apologize that your experience with ZLINE has not been a positive one. One of our customer service supervisors reached out to you and was able to give you an update on where we are at with your recall submission. We can assure you, we are doing everything we can to get the issue resolved as soon as possible. If there is anything further we can do to assist you at this time, please don't hesitate to reach out and let us know. Thank you.

• Review fromPatricia G.

  Date: 01/16/2023

  1 star

  Patricia G.

  Date: 01/16/2023

  I bought an RGS-36. Paid extra for the fingerprint resistant feature that does not resist and actually makes it a workout to eraseThe oven temperatures are inconsistent. I purchased an oven thermometer to be able to reach the required temperatures. The cooking grate over the smallest burner is inadequate as I have to jostle my small pans to not tip over.The enameled plate, under the burners has gaps on all 4 sides that allow crumbs to become lodged.The grates are rough, difficult to clean and rust easily. The burner units sitting on top of the enameled plate are not flush over it as they sit precariously over 2 screws. The range is pretty but the design is really terrible! I place practicality over aesthetics. I have aesthetics, not practicality and aesthetics do not warrant my expense.Now there is a voluntary recall from Zline because the oven may emit Carbon Dioxide. I responded to the recall last week but the replacement part still has not made it to my house. No update on the shipping of the part. I will then have to schedule a technician to repair the faulty design.Highly disappointed and cannot vouch for this product.
  

  ZLINE Kitchen and Bath, LLC

  Date: 01/17/2023

  Hi ********. We sincerely apologize for all the issues that have occurred with your range. We can assure you we will work diligently to get all of these issues resolved for you. We have found your information in our back system and will be reaching out shortly to get this rectified. Thank you.

• Review fromDiane S

  Date: 01/16/2023

  1 star

  Diane S

  Date: 01/16/2023

  Their dishwasher has to be the worst appliance I ever bought. The interior racks are awful. No dishes fit in their racks. When I called Zline, all they said was thats the racks we make. Sorry The door falls off all the time, and its NOISY ../. Awful design If I could, Id leave a -star rating DO NOT BUY a Zline dishwasher. For the same price, get a Bosch .. Im sorry I didnt buy another Bosch this Zline dishwasher will be going to the dump.
  

  ZLINE Kitchen and Bath, LLC

  Date: 01/17/2023

  Hi ******. We apologize that you are not satisfied with your dishwasher. We did send over videos that *** be helpful in adjusting your door's tension, if that did not work, please don't hesitate to reach out to us at zlinekitchen.com/contact, and we will be sure to assist further. We hold customer service and satisfaction to the highest standard and will be sure to pass on to the correct parties everything that you have brought up regarding your dishwasher. Thank you.

• Review fromMelissa M

  Date: 01/15/2023

  1 star

  Melissa M

  Date: 01/15/2023

  I recently built a new home and chose all the **line for my appliances. Although, ** line was a smaller company I put my faith in them because I am from Lake Tahoe and wanted to give a smaller company and what I consider local company my business during the pandemic. I was sold on the dishwasher and watched all the videos. Once installed it broke the first time I used it and it also is far too far small for our family. There was no warning that this was a smaller size dishwasher than normal and follows European styles. My range and oven are not working properly either. The oven gets far hotter in the back than in the front and my food is not cook evenly. It also will not heat up to 450. Ive had the oven preheated for over two hours with no luck. Part of my business is baking bread so this has been a terrible experience for me financially. I have to bring out a hot plate now because I cant simmer in my sauces or soups as there is no simmer burner on the range. It ***** everything at the lowest temperature. The microwave Works sometimes. Sometimes I can heat my coffee ** in 30 seconds and sometimes it takes 90 seconds. Its like a fun carnival game that me and my kids place bets on now to see if it will be hot or cold. Or we play the game how many times we have to try to heat it before it gets hot. I reached out to Z line on Instagram and they said I must contact whatever affiliate site that I purchased it through. Both ended up saying it was past their time period to be able to turn anything. This is unreasonable because it wasnt even installed until eight months after purchase due to installs and building times due to Covid and supply chain issues. Also, Zline said no returns after installation. Even if it doesnt work?? they offered to send a new part that came broken on the dishwasher, but do not offer a repair person to fix it. They let me know that it is not their problem and But could offer 15% off new appliances. I want all new appliances!
  

  ZLINE Kitchen and Bath, LLC

  Date: 01/18/2023

  Hi *******. We apologize sincerely for the issues you are experiencing with your dishwasher. We escalated your case with our customer service team, and it looks like they are setting up your dishwasher for service to get it repaired. If there is anything further we can do to assist you, please don't hesitate to reach out and our dedicated customer service team would be happy to assist you in a timely manner. Thank you.