Reviews

This profile includes reviews for ZLINE Kitchen and Bath, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ZLINE Kitchen and Bath, LLC

  350 Parr Cir Reno, NV 89512-1004

  
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  ZLINE Kitchen and Bath, LLC

  9650 Gateway Dr Ste 202 Reno, NV 89521-3962

  

Review Details

• Review fromMatthew G

  Date: 02/28/2023

  1 star

  Matthew G

  Date: 02/28/2023

  If it were possible to leave negative stars I would. This is a company that presents it's products as "obtainable luxury", but their customer service is almost non-existent. My refrigerator stopped working after about three months, and unfortunately this was on a Friday evening, so I could not get a hold of anyone until Monday. Talking to an actual person took 5 phone calls and 9-0 minutes of my time. The phone call led to a claim being created, and a search for a device person in my area that could take 5 to seven business days. Meanwhile, I have no refrigerator or Freezer. I am now in a holding/waiting pattern to find out who the service provider is, and when they can actually come out and take a look at he unit. This is ridiculous and unacceptable service for a $6,000.00 refrigerator!
  

  ZLINE Kitchen and Bath, LLC

  Date: 03/01/2023

  Hi *******. We sincerely apologize for the inconvenience you have experienced. **************** and satisfaction are of the utmost importance to us, and we would appreciate the opportunity to make this right. We checked on your service request, and it looks like a service provider was located for you. If they have not contacted you already, they should be reaching out very soon to schedule an appointment to repair your refrigerator. If there is anything else we can do in the meantime, please don't hesitate to reach out to us at zlinekitchen.com/contact. Thank you.

• Review fromJohnny T

  Date: 02/28/2023

  1 star

  Johnny T

  Date: 02/28/2023

  We have been without an over for several weeks after receiving a letter stating to stop using oven due to ** poisoning. They sent replacement parts and sent an email that we will hear from repair technician soon. We as of today still no call. Weve tried calling and emailing and they will not take calls or emails. So we wish to be compensated for deliveries and eating out. Ha ha
  

  ZLINE Kitchen and Bath, LLC

  Date: 03/01/2023

  Hi ******. We sincerely apologize for the inconvenience this has caused you. We can assure you, we are working diligently to get all recall repairs done quickly. We were unable to locate your case in our system from the information provided. If you would like a complete update on ***********, please reach out to us at zlinekitchen.com/contact. Thank you.

• Review fromKatherine K

  Date: 02/27/2023

  1 star

  Katherine K

  Date: 02/27/2023

  Still waiting for a repair on my Zline recalled oven that emits Carbon monoxide. This is ridiculous that we have to go months without an oven waiting for a repair. How is a family suppose to live without an oven and without an compensation offered by Zline. I would never recommend a Zline oven.
  

  ZLINE Kitchen and Bath, LLC

  Date: 03/01/2023

  Hi *********. We sincerely apologize for the inconvenience this has caused. Safety and the customer experience are of utmost importance to us, and we can assure you we are doing everything we can to get the ranges repaired in a timely manner. *********** has been submitted, and we are currently in the process of locating a provider. Once that has occurred, they will reach out to schedule an appointment. Please let us know if there is anything further we can do to assist you. Thank you.

• Review fromMarc R

  Date: 02/24/2023

  1 star

  Marc R

  Date: 02/24/2023

  Its now been 2 months without an oven.. 4 weeks since we received the recall part and 10 days from received email stating that we should be receiving a call from a technician within 5 business days. Ive only used my oven for six months and its been down for 2. Why is Zline not getting on their 3rd party service provider??? And why should I have to do your work and call a service tech to come out to repair your recall? Do better Zline *****************************
  

  ZLINE Kitchen and Bath, LLC

  Date: 03/01/2023

  Hi ****. We apologize for the misinformation and that you have been without your oven for this long. We can assure you we are doing everything we can to get the ranges repaired as quickly as possible. We checked your case, you have been submitted with our service partner, On Point, but they are still in the process of finding the right servicer for you. They will give you a call as soon as they can to schedule an appointment. If there is anything we can do in the meantime, please don't hesitate to let us know. Thank you.

• Review fromJon W

  Date: 02/24/2023

  1 star

  Jon W

  Date: 02/24/2023

  ************ rating is actually O. ********************** on Zline , I should have went with Kitchen Aid for just a little more $, it would have been worth it in talking with people that have K.A. they actually have real customer service. We also received a recall notice for our range. I responded right away and received the so called repair parts. I have been waiting for months for them to send a service tech to repair the problem. I have called their customer service , no help at all. We have been without an oven for months. Since they are liable for their product poisoning us with carbon monoxide you would think they would take care of this ASAP.
  

  ZLINE Kitchen and Bath, LLC

  Date: 03/01/2023

  Hi ***. We apologize for the inconvenience this recall has caused, we can assure you your safety and getting your range repaired as quickly as possible have been at the forefront of our minds. We checked your case, and it appears we are still working to locate a servicer in your area. Once we have, they will contact you to make an appointment. If there is anything further we can do for you before then, please don't hesitate to reach out to us. Thank you.

• Review fromJesse B

  Date: 02/23/2023

  1 star

  Jesse B

  Date: 02/23/2023

  I have one of the recalled 36" Propane stoves. I have had the repair kit sitting with the unusable oven for quite some time now. Luckily we have only had the oven for a few months, so I am going to work with Lowes to have them come to collect it if the repair is not made this week. How does a business with a one-star rating have A+ accreditation with the BBB?
  

  ZLINE Kitchen and Bath, LLC

  Date: 03/01/2023

  Hi *****. We apologize that you are not happy with the amount of time it has taken to get your range repaired. We can assure you we are working as quickly as we can to get the repair kits out and dispatch servicers in a timely manner. We checked on your case, and it looks like we are in the process of locating a servicer for you. Once located, they will contact you to make an appointment. If there is anything further we can do to assist at this time, please let us know. Thank you.

• Review fromLisa F

  Date: 02/23/2023

  1 star

  Lisa F

  Date: 02/23/2023

  I wish I would have checked with this site before I spent $2500 on an induction cooktop just 3 months ago! I am getting an error code E on all 4 burners and it will not work. I have tried every possible combination of the 3 control buttons - this thing just wont work! To top it off I have emailed zline 5x and I have 2 case numbers ******** is one of them they finally responded to an email and suggested that the problem was that my cooktop wasnt clean! How insulting!!! There is no reference for this error code in their manuals, cooktop *****, customer service *****, I would not recommend this product or company.
  

  ZLINE Kitchen and Bath, LLC

  Date: 02/23/2023

  Hi ****. We sincerely apologize for the issues that have occurred with your induction cooktop. According to our back system and one of your cases, our customer service team reached out on 2/21 with additional troubleshooting steps to ensure your cooktop is working properly. We can assure you we are doing everything we can to get your cooktop up and running again. Please reach back out to our team at your earliest convenience to get this resolved. Thank you.

• Review fromRoseann C.

  Date: 02/20/2023

  1 star

  Roseann C.

  Date: 02/20/2023

  I would give this company ZERO if it was an option. My Autograph dual fuel range oven is only 7 months old and the oven doesn't rise above 200 degrees. I have made several attempts to contact zline, they always say they're going to arrange repair but twice now the company's they told me to contact refused to work with zline or their appliances. I've been waiting two weeks now for another repair to be scheduled and they haven't done anything, no contact, nothing. In the meantime I'm stuck with a $4000.00 paperweight.
  

  ZLINE Kitchen and Bath, LLC

  Date: 02/22/2023

  Hi *******. We sincerely apologize for your experience and can assure you we will do everything to get your oven repaired as quickly as possible. We checked your case in our back system, and it looks like a servicer is set up and ready for you to schedule an appointment. If you have any further questions or concerns, please don't hesitate to let us know. Thank you.

• Review fromJo Etta W.

  Date: 02/15/2023

  1 star

  Jo Etta W.

  Date: 02/15/2023

  Got a recall on my oven, haven't been able to use it for more than two months and really upset and dissatisfied. Thought I was getting the stove of my dreams. I am a *****, use the oven almost every day, now can't. Got the parts for the oven and now there isn't anyone to fix it or knows what is going on or what is wrong with ZLINE. Need help immediately. I am a Senior citizen and don't have the funds to fix this problem. How stupid was I to think I getting a quality product,only to find out made in ***** of all places. What has happened to being American made. Oh, to the good old days, gone forever. Nobody is trustworthy and that includes ZLINE products.
  

  ZLINE Kitchen and Bath, LLC

  Date: 02/16/2023

  Hi ** ****. We sincerely apologize that you are dissatisfied with ZLINE and our products. We can assure you we are working as diligently as we can to get all the recalled ranges repaired in a timely manner. We were not able to locate your case based on the information provided to give you an update here. For an update, please reach out to our dedicated recall team at **************. Thank you.

• Review fromVeronica R

  Date: 02/15/2023

  1 star

  Veronica R

  Date: 02/15/2023

  If I could give 0 stars I definitely would. They like to post only their good reviews on their website apparently. Most of those probably just bought their stove. Looks great at first but has issues that a true luxury and high quality appliance will not have, like carbon monoxide that could kill your family if you use the oven.And like everyone else who is dealing with this recall they absolutely will not do anything to help you expedite the repair or give you any information about the company that will do the repairs. Thats probably because its the lowest biding sub-contractor who needs some work. Were expected to wait until that sub- contractor has time. They will do nothing to assist you in getting your appointment scheduled. So who cares that you sent me the part that is defective? Its sitting here doing nothing, and I still cant use the oven. Oh but its ok to still use the stove top they said. I paid $5,000 for a stove top with 4 burners. Dont waste your time and money on this brand of appliances. Check Reviews! On other sites or in the BBB. It may seem like its just a few bad reviews compared to other good ones but if you end up being the one with a problem, it will not be a small loss for you.
  

  ZLINE Kitchen and Bath, LLC

  Date: 02/16/2023

  Hi ********. We sincerely apologize that you have been waiting on your oven repair and that you have not enjoyed your experience with ZLINE. We can assure you that we are working as diligently as possible to repair all the recall ranges in a timely manner. It looks like we are currently in the process of locating a servicer for you. Once located, the servicer will reach out to you as soon as they can to get an appointment scheduled. Thank you.