Reviews
This profile includes reviews for ZLINE Kitchen and Bath, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 115 Customer Reviews
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Review fromSharon T
Date: 07/24/2023
1 starSharon T
Date: 07/24/2023
Our new 30"Z ******** push in range has a fan that blows Hot Air Directly into the kitchen and makes it miserably hot when we are cooking. I am a serious cook and ***** and now I hate using the oven !!! I am extremely disappointed .The range looks good and cost $2,000. It bakes evenly but I am so hot when Im cooking it takes the pleasure away . I called Z Line customer service I was told they had no one who could address my problem with the fan in the ********** oven. There are some videos on line with " supposedly owners who love their z line range" . This is apparently propaganda by Z Line . This is misleading to anyone who is thinking of buying a new gas range . Why don't they fix the problem , it cost enough ! **************** 0 star
ZLINE Kitchen and Bath, LLC
Date: 07/26/2023
Hello ******! Thank you for taking the time to reach out to us and leave this review. We are sorry to hear that you are not satisfied with your ZLINE range. Both the dual fuel and all gas ranges utilize two types of fans- a convection fan, which runs specifically on high bake and convection settings, and an auxiliary cooling fan which runs on all settings when the oven is in use. This fan is used to keep the inner workings of the range top cool to prevent internal heat damage. Warm air will exhaust through the front of the range, and this is an expected function and part of the design. If you are not satisfied with this feature, you may request a return and refund through the original vendor you purchased from. Please reach out to us at zlinekitchen.com/contact if you need any further assistance regarding this return! Thank you!Review fromPamela M
Date: 07/08/2023
1 starPamela M
Date: 07/08/2023
Zline products look great but are terribly designed. Controls f9r the hood are in the back, causing the cook to reach over fire to get to them. The filters do not stay in place and cut you when cleaning. The filters are heavy and fall on top of the stove breaking pots and dishes. The oven ***** everything in the back and doesn't cook evenly. Burned chicken and turkey always and the convection oven fan doesn't work. **************** turns and burdens the customer and they want to have YOU TEST and watch videos and take zero action and do not send anyone. Stay away at all cost from zlineZLINE Kitchen and Bath, LLC
Date: 07/11/2023
Hello ******! Thank you for taking the time to write this review. We have looked into your cases further and would like to address your experience. Our customer experience team has requested information in multiple emails, however, you have not provided this information and it is difficult for our team to assist without this requested information. We cannot address any repair or service requests without this information, as it is vital to inform our repair company of what parts need to be replaced, prior to sending a servicer to your house. As your products are 2 years out of warranty, our team has offered to send replacement parts out of courtesy, but cannot send these parts until we understand what needs to be replaced, which requires the in-home troubleshooting that we have requested.Regarding the uneven baking, we have attempted to request confirmation on the settings you have used for baking, as there is typically an easy fix for this uneven baking, by using High Bake to preheat the oven, and then switching to Low Bake once the oven has reached the desired temperature. Our team would be happy to send any repair parts to you, out of courtesy, and find a resolution, but we kindly ask you to adhere to our troubleshooting policy so our team can best assist you. Thank you!Review fromThomas D
Date: 06/21/2023
1 starThomas D
Date: 06/21/2023
Never buy a Line refrigerator. We spend $4000.00 and we have had nothing but problems and now it does not work at all...It seems the dealers have no responsibility to repair the appliance, so they contact Z-line or tell you to contact Zline, who then contracts with a local service company who comes out to try to fix. It has been 9 months and my refrigerator still does not work. They have replaces many parts on the two service calls, but now it has an internal electrical short and has ruined all of my food twice. It is unplugged and unusable and I have asked the dealer to picket up. But the dealer has not returned my call or text and it has been over a week. I called Zline just now and there is nobody there that will answer the phone and then they hung up on me. Very unhappy!ZLINE Kitchen and Bath, LLC
Date: 06/26/2023
Hello! Thank you for reaching out to us. We are sorry to hear that you have had this experience with your ZLINE refrigerator. Our team works diligently to ensure all of our products are serviced and repaired in a timely manner, and we apologize that this has been an ongoing issue. We would like to hear more about your personal experience and find a resolution for you. Unfortunately, with the limited information provided, we cannot locate your cases or order. Please reach out to us at zlinekitchen.com/contact and reference this review and our team can assist you! Thank you!ZLINE Kitchen and Bath, LLC
Date: 06/26/2023
Hello! Thank you for reaching out to us. We are sorry to hear that you have had this experience with your ZLINE refrigerator. Our team works diligently to ensure all of our products are serviced and repaired in a timely manner, and we apologize that this has been an ongoing issue. We would like to hear more about your personal experience and find a resolution for you. Unfortunately, with the limited information provided, we cannot locate your cases or order. Please reach out to us at zlinekitchen.com/contact and reference this review and our team can assist you! Thank you!Review fromSarah M
Date: 06/15/2023
1 starSarah M
Date: 06/15/2023
Id give a zero if I could. We bought a fridge, wine fridge, 6 burner stove and hood from them. We were having our kitchen renovated and did not remove the packaging right away, but months later. When we opened the ********* was debated and scratched all over. Contacted the company who asked for pics so I sent them. They told me it was past their window for fixing it and that I had a sticker on the box saying to open immediately and inspect. I showed them the box that said no such thing. They told me I could buy a new door. For $5,000 you expect a fridge to come exactly in pristine condition. This company is horrible.ZLINE Kitchen and Bath, LLC
Date: 06/26/2023
Hello ******! Thank you for taking the time to reach out to us. We are sorry to hear that your refrigerator arrived damaged and that you were not able to receive a replacement at the time. We recommend all customers inspect their products and report damages at the time of delivery to ensure that if a replacement is needed, it can be sent in a timely manner, as well as to mitigate any fraudulent damage reports. We have looked into your case, and it looks as if our team sent a replacement refrigerator door. Please do not hesitate to reach out to us if there is anything else that we can do to assist you further! Thank you!Review fromRobert C
Date: 05/17/2023
1 starRobert C
Date: 05/17/2023
I wish there was a zero stars option. This is a warning to read the fine print that ominously appears before completing an order. Bottomline is that they will not provide a refund for a part. I recently bought a low voltage transformer that I learned I didn't need but tough luck! Read our fine print warning sucker! Unfortunately, they don't appear to have a ****** account because it doesn't seem possible to leave a review there.ZLINE Kitchen and Bath, LLC
Date: 05/24/2023
Hello ******! Thank you for taking the time to reach out to us. We are sorry to hear that ZLINE did not meet your expectations. Our parts and accessories are non-returnable and we encourage our customers to contact our customer experience team, before purchasing parts, to confirm compatibility due to this return policy. Looking into your case, our team submitted your product for a return as a courtesy. If there is anything else we can do to assist you further, please do not hesitate to reach out. Thank you!Review fromKaren D
Date: 05/17/2023
1 starKaren D
Date: 05/17/2023
If I could give no stars I would. My * line gas oven runs about 15 or more degrees too hot, and I wasn't able to learn how to adjust it using the * line manual, website & other online resources. I was stunned when I called the company and the "customer service" rep told me there's no way to adjust the oven temperature, and that their "acceptable" temperature variance is up to 30 degrees. This is an expensive oven, with very poor quality standards. It also blows hot air out of the oven long before its reached the temperature it's set for - not very fuel efficient or comfortable in the kitchen.I was fine with accepting the recall repair to stop it from being toxic, but this oven has been a huge disappointment. Terrible brand.ZLINE Kitchen and Bath, LLC
Date: 05/24/2023
Hello *****. Thank you for taking the time to write this review. We are sorry to hear that this ZLINE range did not meet your expectations. Our team is always looking for ways to better improve our products, and we appreciate you sharing this feedback. Please do not hesitate to reach out to ** if there is anything we can do to assist you further.ZLINE Kitchen and Bath, LLC
Date: 05/24/2023
Hello *****. Thank you for taking the time to write this review. We are sorry to hear that this ZLINE range did not meet your expectations. Our team is always looking for ways to better improve our products, and we appreciate you sharing this feedback. Please do not hesitate to reach out to ** if there is anything we can do to assist you further.Review fromNiceTry N
Date: 04/27/2023
1 starNiceTry N
Date: 04/27/2023
Zline is not a serious appliance maker. They want your money and nothing to do with you or their bad workmanship. Its all surface to get your $$ They are not in it to repair-other appliance makers ensure the entire ecosystem supports their products..from manufacture to ship to your door to install to repair and jeep you as a customer. ****************** wants none of that. Just a money grubbing business and treat their own products and the foolush customer who bought it like c***ZLINE Kitchen and Bath, LLC
Date: 05/08/2023
Hello! Thank you for taking the time to reach out to us and leave this review. We are sorry to hear that ZLINE has not met your expectations. At this time, we do not have installation services available but will consider providing this service in the future. ZLINE stands behind its products and our service team and is always looking for ways to improve. Regarding repair of the appliances, our team works diligently to locate servicers in each area of *******, to ensure all of our customers are covered in the case of a needed repair. We would like to hear more about your personal experience and find a resolution for you. Unfortunately, with the limited information you provided, we cannot locate your case or order. Please reach out to us at zlinekitchen.com/contact and reference this review, and our team can assist you! Thank you!Review fromKimberly B.
Date: 04/10/2023
1 starKimberly B.
Date: 04/10/2023
My microwave arched and caught fire. They finally replaced it. No issues so far. Today we discovered my oven arched and caught fire. The lower heating element burned apart. They are sending me new parts. Im scared if it now. I see this is common with these ovens.ZLINE Kitchen and Bath, LLC
Date: 04/12/2023
Hello! Thank you for taking the time to write this review. We are sorry to hear that this has been your experience with your ZLINE microwave and your ZLINE range. We would like to assure you that our product development team has addressed these issues, and is working on redesigning our products to ensure that this does not happen again. Please do not hesitate to contact us if there is anything else we can do to assist you in the meantime. Thank you!Kimberly B.
Date: 04/12/2023
Thats great youre working on redesigning your products for other people, but that doesnt help me. Both of my appliances have caught fire from you. My microwave has been okay since I received the new one. I dont feel new parts are going to solve this problem due to the oven clearly being defective as you basically just said yourself with having to redesign. So can I have my money back and if youre not willing to be on that level of reputable, then can you at least send me the redesigned oven so my house doesnt burn down? I am shocked at this response, zero cares about my defective product. Zero cares about my family and the risk to them with this defective oven.Review fromTammy R
Date: 04/02/2023
1 starTammy R
Date: 04/02/2023
ZLine is absolute garbage. We moved into our brand new house on October 15, 2022. We had all of our appliances installed by our contractor in September 2022. By January 2023, the microwave fan started going out and it was sounding like a helicopter every time you turned it on. By April 2nd, our microwave started sparking and almost started on fire so we had to unplug it. On March 22, the heating elements in our oven went out. And we have already had to replace the dishwasher because the dishwasher door kept falling off and it was not getting our dishes clean. This is the worst company ever. I have never dealt with any of this in my entire life with any other appliance brand. They should not be allowed to sell appliances.ZLINE Kitchen and Bath, LLC
Date: 04/04/2023
Hello! Thank you for taking the time to reach out to us and write this review. We are sorry to hear this has been your experience with your ZLINE products, as we hold our products to a higher standard than what you have experienced. Reading the issues you are describing, these are not normal functions of our products and we would like to look into this further. If you have not already, please reach out to us at zlinekitchen.com/contact and our team would be happy to help!Review fromTerry M
Date: 03/23/2023
1 starTerry M
Date: 03/23/2023
I purchased a Zline oven approximately one year ago and have zero confidence in this product. The door never aligned properly so it does not fully close. So much heat escapes the front legs are now warped and crooked and nothing cooks evenly. The laminate floor underneath the stove is now damaged.My wife repeatedly reached to the company out via email and phone to discuss the issues. She was given multiple contacts all of which were dead ends.This product is unsafe, unreliable, poorly designed or designed with faulty material. The company does not stand behind its product.ZLINE Kitchen and Bath, LLC
Date: 03/27/2023
Hi *****. We would like to extend an apology to you for what you have experienced with your range and would love the opportunity to make this right. We checked our back system and were unable to locate a case under your name or email address. Please reach out to us at zlinekitchen.com/contact to create a case, and let us know which contacts you received to reach out to us prior to this. We apologize again for the inconvenience you experienced, and look forward to hearing from you soon. Thank you.
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