We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

First National Collection Bureau, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for First National Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

First National Collection Bureau, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calls 3 to 4 times daily and leaves a message to return the call!!! Have no idea what this is concerning!!!

      Business Response

      Date: 07/03/2024

      Hi Consumer -

      The file in our office is not for you, it's for your husband.  The phone number you provided in your complaint was used to register and login to the payment portal - a payment was also made.

      First National Collection Bureau, Inc.

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* calls all hours of the day. I just want them to stop!!! They use multiple variations of numbers too, never the same one.

      Business Response

      Date: 06/19/2024

      Hi ****** -

      First National Collection Bureau, Inc. has received your complaint.  After review of the account, I am not finding any dial records for the phone number you provided in your complaint.  I'm also not seeing any calls to any number on this account.  I do see that we sent you emails to the email address you provided in your complaint.

      Our office hours are 6am - 4pm PST, therefore any calls that would come out of our office to you would be done in that time frame.  We also would not call you more than once a day. 

      If you continue to receive calls from unknown numbers, you may want to research to ensure that it's not another company.

      I have added your phone number to the "do not call / do not text" database for an indefinite period of time.

      Respectfully,

      First National Collections Bureau, Inc.

       

      Customer Answer

      Date: 06/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was no transactions made . I keep getting these emails from First National Collection Bureau ***** Saying there is someone by the name of *************************.refrence number *********. This is not me . This is my email address. And I would like the emails to be stopped . Thank you .

      Business Response

      Date: 05/31/2024

      First National Collection Bureau, Inc. has received your complaint that we have the wrong email address.

      Thank you for reaching out and letting us know.  At the bottom of all emails, there is an opt-out link that can be clicked on.  There is also instructions that if the email went to an incorrect person, you could email and advise us.

      I have placed your email address on the "do not email" table and you will not be receiving anymore emails from us.

      Thank you,

      First National Collection Bureau, Inc.

      Customer Answer

      Date: 05/31/2024

       
      Complaint: 21781345

      I am rejecting this response because:  How did they come up with my email address? 

      Sincerely,

      *************************

      Business Response

      Date: 06/06/2024

      The email address came over with the file.  That sometimes happens and when the email is not good, removing the email from the account is the resolution.

      Due to it not being your account, the email address was removed.

      First National Collection Bureau, Inc.

      Customer Answer

      Date: 06/06/2024

       
      Complaint: 21781345

      I am rejecting this response because:how did you get my email address? 

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with FIRST PREMIER BANK, I do not have a contract with FIRST NATIONAL COLLECTION BUREAU, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/29/2024

      Dear Consumer,

      First National Collection Bureau, Inc. has received your complaint. 

      Your account was placed in our office on 10/13/2023.  During the time of the account in our office, we have not received a request for any documentation in regards to a verification of the debt.  First National Collection Bureau, Inc. is a third party debt collector collecting on behalf of it's client, First Premier Bank.  First National Collection Bureau, Inc. does not credit report and does not know the status of any account on your report. 

      We have forwarded your complaint to our client and closed the account in our office.

      If you have any additional questions, please feel free to call us at ###-###-#### or email us at ********************.

      First National Collection Bureau, Inc.

    • Initial Complaint

      Date:04/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with First National Collection Bureau, Inc., I do not have a contract with First National Collection Bureau, Inc., and they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/10/2024

      Dear Consumer -

      First National Collection Bureau, Inc. has received your complaint.  However, we are unable to find anything with your name in our system.  Can you provide additional information to try and locate you?  As for now, we are unable to address any of your issues.

       

      First National Collection Bureau, Inc.

      ************

    • Initial Complaint

      Date:04/08/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not I able for this debt with first national collection bureau. I dont have a contract with first national collection bureau, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/15/2024

      Dear Consumer,

      First National Collection Bureau, Inc. has received your complaint.

      After reviewing the account, it shows that we received a cease and desist in our office on 4/8/2024 via email.  Your account was closed as a cease and desist on 4/9/2024.

      Your complaint and your cease request was forwarded to our client.  First National Collection Bureau, Inc. does not credit report, therefore we do not know the status of any account on your report.

      Thank you,

      First National Collection Bureau, Inc.

      ************

      Customer Answer

      Date: 04/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted today by this business claiming I owe a debt and asking for my address and date of birth for verification. When I told them to mail what they had to the address on file, that I am not comfortable giving that information, the debt collector began telling me my address and date of birth. I did not confirm who I was, and this company gave my address and date of birth., on a recorded line.

      Business Response

      Date: 04/04/2024

      Dear Consumer,

      First National Collection Bureau, Inc. has received your complaint. 

      The agents are trained to request information initially to verify that they have the correct person.  If the consumer on the line does not want to provide the information, the agent can then provide the information to that consumer.  This is not against the law and must be done prior to speaking with anyone about any account. 

      If you have any additional questions or concerns, please feel free to call ************ or email us at **************************************.

      First National Collection Bureau, Inc.

       

      Customer Answer

      Date: 04/05/2024

       
      Complaint: 21500175

      I am rejecting this response because:

      This bill collector gave my ENTIRE home address to me, my full name, and my date of birth without verifying that it was me. This is NOT a legal practice,  the consumer must provide the information to the debt collector for verification. In this case, the collector was so unprofessional, I said I would not like to speak to them, and asked them to mail the information to the address they have on file. He then rattled off all of my personal information, not knowing who he was speaking to. That is not legal in **********. 

      Sincerely,

      *************************

      Customer Answer

      Date: 04/08/2024

      What I would like to see happen is this collection agency conduct business in a more professional manner and follow laws. This is one of many complaints online I read about this company. The are unprofessional and instead of mailing the validity of the debt to the address on file, as I requested, they aggressively rattled off all of my personal information, not knowing who they were speaking to. People should not have access to the person information of others if they are not abiding with the laws that collection agencies must follow. I have spoken to a lawyer about this, and what occurred was not legal. 

      Business Response

      Date: 04/15/2024

      Dear Consumer,

      First National Collection Bureau, Inc. received your additional concerns.

      As it is not illegal for the agent to provide information for a consumer to verify on an outgoing call, we have discussed with the agent to honor the request of merely sending a letter to the address on record.

       

      Thank you for your additional response and communicating your concern.

      First National Collection Bureau, Inc.

      Customer Answer

      Date: 04/15/2024

       
      Complaint: 21500175

      I am rejecting this response because:

      If you reviewed the conversation then you surely heard the agent give my address and birth date without me ever confirming who they were speaking with. I did in fact ask for validation of this debt, as I was not comfortable with his aggressive demeanor from the beginning. It is NEVER legal to give personal information without confirmation of who they are speaking with. I suggest you review the laws in the states you are doing collections, because this could end badly if these practices continue. 


      Sincerely,

      *************************

    • Initial Complaint

      Date:03/27/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PREMIER BKCED/FIRST PREMIER. I do not have a contract with First National Collections Bureau. They did not provide me with the original contract, as requested.

      Business Response

      Date: 03/31/2024

      Dear Consumer,

      First National Collection Bureau, Inc. has received your complaint.

      After reviewing your complaint and the information on file, we are not finding any communication from you requesting validation of the debt or the original contract.  We have had this account in our office since 9/14/2023. 

      We have forwarded your complaint to our client and closed the account in our office.  First National Collection Bureau, Inc. does not credit report and we do not have any knowledge of what is or isn't being reported on your credit report.

       

      First National Collection Bureau, Inc.

      ###-###-####

      Customer Answer

      Date: 04/01/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was contacted by a *********** from a phone number ************. Was told I owed money from a cash advance debt of $500 from 10/03/2016. I googled the number and it comes back to a First National Collections Bureau. I asked for the original creditor information and was told due to the ***** pandemic they didnt have that information but the debt was verified. Was offered a $100 a month payment plan but the balance is now $749.

      Business Response

      Date: 02/20/2024

      Dear Consumer,

      I called the phone number, ************, and a recording came up for AR Services, a debt collector.  This is not our phone number and we did not call you.  Your phone number, name, or address are not in our office.

      Please call the number back and discuss any issues with them, as we cannot help you.

       

      First National Collection Bureau, Inc.

      ************

      Customer Answer

      Date: 02/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with FIRST PREMIER BANK, I do not have a contract with First National Collection Bureau, inc. they did not provide me with original contract as I requested.

      Business Response

      Date: 02/20/2024

      Dear Consumer,

      First National Collection Bureau, Inc. received your complaint and we have reviewed the file.

      We received this file in our office on 1/12/2024, we have not had any verbal or written communication from you stating that you were disputing or requesting validation.  If you had done so, we would have requested the client to provide you with documentation.

      First National Collection Bureau, Inc. does not credit report and does not know what is being reported on your credit.

      Your file will closed and sent back to the client for review.

      First National Collection Bureau, Inc.

      ************

    First National Collection Bureau, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.