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Business Profile

Auto Warranty Plans

American First Auto Protect LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21, 2022 I purchased an extended warranty for my 2019 *** ** from American First Auto Protect for 3 years for $2,634.55. On Friday July 11, 2023 I had to put my *** at the dealership to fix a problem with the hormonic balancer. I have been trying to contact them for a week now, emails, phone messages & texts & still have not been able to get in touch with them & they have not responded. We dealt with Colin G**** in good faith. I would like my $2,634.55 refunded back to me because they are not responding & not doing their part in handling my extended warranty. I had the Platinum Extended Warrant which doesn’t do me any good.

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought and paid for an auto warranty that was supposedly able to be transferred/refunded upon sale of the car. I cannot reach the company via email or phone and they are now under investigation. I want my money back from these scammers

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will take your money once they have it they will never respond back to you they won't even send you a copy of your policy they're merely fake don't take out a warranty with this company I have been trying to get a hold of them for almost a year now without any results what a con

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
       On 11/19/21 I payed American First Auto Protect 2,526.00 for a auto extended warranty for my vehicle. My agent was Robert T*****. A few months later I put in a claim for repair on 2/9/22. I called for Mr. T***** and was told he would call me back but never did. So I had to pay 2,800.00 for the repair.  On 4/20/23 I wanted put in another claim and again the phone line was busy. The company repairing my car tryed calling the company also the line constantly busy. to this day the number's stay busy. their number's are: ###-###-#### and ###-###-####

  • Initial Complaint

    Date:05/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended auto warranty on 1/31/22 (confirmation attached) in the amount of $3900 from this company. This company and its warranty promised to pay for all repairs for 10 years or 100k miles, whichever came first.

    Today when I attempted to contact American First Auto Protect for service, the telephone number provided is no longer working. Also, when I attempted other means to contact this company, I learned that there were many complaints alleging this company is a scam.

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/12/2021 I spoke with Josh from American First Auto Protect in which I purchased a 5 year Warranty for $3142.00 which included my rims, tires and electrical issues for my 2017 **** ***** ***** ***** ******* I have been trying to contact them for 2 weeks in which the number is disconnected and emails keep getting bounced back. I want my money back !!!

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get in touch with my warranty provider for my car for MONTHS. I spent over 3k to make sure that I had a good warranty plan for 5 years and now I have no contact with them. I’ve tried calling, emailing the last person that emailed me from this company, I even tried to request contact from them and patiently waited. No response. Please advise!

  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Vehicle Service Agreement with American First Auto Protect (Colin) on 3-1-22 for $2500.00 to be in effect from 3-1-22 thru 2-28-27. I took my vehicle in for service today and provided the number on the service agreement (**************) and they could not get an answer at this number. During the time I was contemplating this agreement, this telephone number worked. Their website ************************************* is still up reflecting this telephone number. Of course I am sick to my stomach to think I have been scammed. I did my due diligence and STILL got scammed. I can be reached at ************ ***** ******** 

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2021, I purchased an extended Auto Warranty Policy from American First Auto-Protect. Now that I need to file a claim I cannot reach them via, email, claim ticket, or phone. I have tried for weeks with no contact.

  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased auto warranty on July 28, 2021. I paid $3,252.28 for ny coverage. I tried to contact the company today and I get no response. Their website has not been updated since 2022. When I Googled them I found that other customers were making complaints about losing their money.

American First Auto Protect LLC is NOT a BBB Accredited Business.

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