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Business Profile

Credit Union

Broadview Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Broadview Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Broadview Federal Credit Union has 27 locations, listed below.

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    Customer Complaints Summary

    • 65 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a checking account and linked my direct deposit. I was told I would receive a $150 direct deposit bonus when I signed up for my checking account. I never received the direct deposit bonus. I contacted the management at the branch that I opened my account at and wasn't given the bonus after waiting the time period to receive the bonus.

      Business Response

      Date: 05/23/2024

      To Whom It May Concern, We appreciate you bringing this case to our attention and allowing us the opportunity to respond.  The concerns outlined in Mr. ******* case have been addressed and resolved to our member's satisfaction.  We consider the matter to be closed.  However, should you have any additional questions, please contact me at ************* Sincerely, Julie H*****  Chief Risk & Security Officer Broadview
      Federal Credit Union * ******* ******
      ******* ** *****
      ** ************

    • Initial Complaint

      Date:04/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a credit card with Sefcu and I re Ted a car and used my easy pass the car was paid for 100% and then the company came back charging money for the reason they did not say I disputed the charges explained my issue they said the company ***** was doing this to a lot the company y charged me the same charges twice I disputed them they cleared only one set of the charges up I closed the card which was secured and the. The money was applied to it but it still didn’t cover the balance I’ve been out of work a couple months and this bank added a 75$ fee for loss mitigation I don’t have a mortgage with this bank I had a secured credit card so
      I’m wondering why is this company so hard to fix there flaws and always adding more fees I told them would pay the remaining balance to
      Clear it off my credit but the still added loss mitigation it makes no sense I want all my money back I want them to resolve this issue with ***** correctly because that’s why I use a bank so they can correct financial issues I can’t do myself

      Business Response

      Date: 04/30/2024

      We appreciate you bringing this case to our attention and allowing us the
      opportunity to respond. Our review of this case determined Ms. ********’s
      chargeback claim, disputing the activity outlined in this case, was closed
      February, 20th, 2024, as requests for additional informational information to
      support the investigation went without further response. We have provided Ms.
      ******** the original communications outlining what information is needed to
      proceed with the investigation and a direct contact channel to discuss her claim
      further.
      We consider this matter to be closed. However, should you have any additional
      questions, please contact me at ###-###-####.

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a year ago, I encountered an issue using my debit card on ****. I made a purchase for a camera, but upon delivery, the package was fraudulently intercepted, signed for, and stolen from my doorstep. The value of the package was approximately $3,700. I filed a complaint with the post office, but they refused to assist due to illegible scribbles on the delivery signature device. Left with no other recourse, I contacted my bank and initiated a chargeback. However, when **** learned of the chargeback, they suspended my **** account.

      With my account suspended, I wanted to return all my purchases, mainly because the stolen item was the primary reason for my transactions and due to ****'s flawed delivery system. Despite ****'s policy allowing returns, they refused to accept them. Once again, I had to contact the bank and provide evidence of ****'s policy to initiate further chargebacks. In response, the bank locked my card and issued a replacement, but upon activation, the new card didn't work. When I inquired, the bank informed me that my debit card privileges were revoked for six months due to the chargebacks. Despite presenting evidence, the bank refused to reinstate my debit card privileges.

      Fast forward to today, one year and seven months later, I visited the bank to request a new card to utilize my account. However, I faced a frustrating ordeal. I spoke with four employees: one over the phone who directed me to the bank, the in-person employee who promised to investigate and never followed up, another over the phone who promised to research the issue, and finally, an employee who informed me that my debit card privileges wouldn't be reinstated at all. Despite providing all necessary proof and being a longstanding member of the bank, I'm perplexed by why I'm being treated as if I've done something wrong and why I'm being penalized for this situation.

      Business Response

      Date: 04/22/2024

      Good afternoon,

      Please find attached our response to the case presented on
      behalf of our member, Mr. *****. If you require additional information from
      the handling of this case, please reach out using the contact information
      provided.

      Best regards,

      Tyler
      J. K****
      Senior
      Administrator, Service Risk & Recovery
      Broadview
      Federal Credit Union
      4
      Winners Circle
      Albany,
      NY 12205

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I had National Grid on Autopay through Broadview Federal Credit Union. However, National Grid says they haven't been receiving my payments. Someone called "National Grid" had been withdrawing money directly from my bank account for months and I don't know where the money is going. Neither National Grid nor Broadview Bank said are saying they can help me.

      Business Response

      Date: 03/22/2024

      To Whom It May Concern: 

      Thank you for allowing us the opportunity to respond. Our Call Center informed the member their payments have been taken out and paid to National Grid as planned. Staff attempted to speak with the member and National Grid together to discuss the issue, however, National Grid would not allow our staff to be on the call with them and the member. The Contact Center provided a letter providing payment information and the member will follow up accordingly with National Grid. We consider this matter closed.

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/12/23 I made a purchase. The coupon provided by the vendor did not work so i called them. They said they could not refund me and they charged the full price so I contacted *********. ********* refunded the amount of the coupon, 22.11.
      The vendor cancelled my order but did not refund my money and did not tell me. I was waiting for the package and when I tried to view the tracking I found out it was cancelled.
      I contacted ********* and they made me file a dispute but never called me back. I have reached out to ********* and each time they have stated I needed to wait another 3-5 business days. I have documentation showing the vendor cancelled my order and ********* can see in their system the charge was processed and the vendor was paid.
      I have contacted the CFPB to file a complaint and I reached out to the CEO of *********. I only want my money back. I never received the package and it has now been 6 months.

      Business Response

      Date: 03/15/2024


      To Whom it May Concern:
      We appreciate you bringing this case to our attention and allowing us the
      opportunity to respond. Mr. **********'s efforts to resolve his dispute with the
      merchant and provide supporting evidence to prove he received no benefit from
      the original transaction agreement were determined appropriate for
      reimbursement. In addition to the original Chargeback deposit of $22.1 1, Mr.
      **********'s credit card has been credited $131.29, resolving his claim.
      We consider this matter to be closed. However, should you have any additional
      questions, please contact me at ** ***********
      Sincerely,

      Julie H*****
      Chief Risk and Security Officer

    • Initial Complaint

      Date:02/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/15/24 around 3:30pm call with representative named Erin. She violated company policy and started yelling at me and being disrespectful, refused to transfer me to a supervisor or allow me to gain information to identify her to submit a complaint against her.

      Business Response

      Date: 02/23/2024

      Good afternoon,

      Please find attached our response to the case presented on
      behalf of our member, Mr. *********. If you require additional information from
      the handling of this case, please reach out using the contact information
      provided.

      Best regards,

      Tyler
      J. K****
      Senior
      Administrator, Service Risk & Recovery
      Broadview Federal Credit Union
      4
      Winners Circle
      Albany,
      NY 12205
      P:
      ************

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Changed direct deposit over to Broadview to be eligible for their promotional Cash In offer late last year. After several chat sessions, emails and phone calls, we still have not received it. Last chat was on 2/6/24, where a representative told us that someone from the back office would contact us. As of today (2/9/24), nothing. Previously on 1/23/24, we received a call from someone named William from the back office. Stated a dispute form was filed for us on 1/13/24 and that payout would be made in 1-2 weeks time.

      Business Response

      Date: 02/20/2024

      BBB received the following response from the customer on behalf of the business: I would like to close out complaint #******** as I received payment in full. Thank you.

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 5:03pm on 2/7/24 I received a called from a no caller ID call. (Which on its own is a violation in nys) I answered thinking it was my daycare provider. It was someone who introduced themselves as from broadviews credit card department asking when I would be making a payment on My credit card as it was 45 days past due. I explained that I was waiting for my tax return to be able to pay it off. I further explained that I had been playing to switch banks bit haven't yet due to this credit card. It is a secured card. So broadview has had the secured deposit of 1,860 in a savings account. The balance on the card was 1691. I was repeatedly told I couldn't use the deposit to pay it off. However this rep said that was no problem she could process the closing g of the credit card with those funds. I asked how I would receive the refund difference of 69 dollars and sue explained it would be posted as available in the savings account by Friday we said goodbye and have a nice day..this rep then took it upon herself to close ALL of my checking accounts. I was not called. I was not emailed or notified in ANY way. I only noticed because I was doing some uber work and they tried to sent my payment to my card and it was closed.
      I reached out to chat at 11 p. And they informed me that my card will not be reactivated and my accounts of 16 years are all closed. This was an invasion of my privacy. They have removed all access to my income including my state employee payroll direct deposit and my taxes that are set to deposit to that account this month. I should be afforded time to move my act payments and choose when I am ready to close an account. Not have all access to my income stolen from me.please help me get my account back. I have 3 kids. I need my money. Please.

      Business Response

      Date: 02/15/2024

      Good morning,

      Please find attached our response to the case presented on
      behalf of our member, Ms. ********. If you require additional information from
      the handling of this case, please reach out using the contact information
      provided.

      Best regards,

      Tyler
      J. K****
      Senior
      Administrator, Service Risk & Recovery
      Broadview Federal Credit Union
      4
      Winners Circle
      Albany,
      NY 12205
      P:
      ###-###-####

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m lodging this complaint as it’s a reoccurring issue, I’m being charged multiple overdraft fees within the pass 3-5 months, I’ve paid over $500 in just the fees. What’s happening is that whenever my account is charged my transaction activity does not show up, there is nothing pending in my account while all these charges are accumulating and it’s a big inconvenience. I can’t offset my transactions to prevent these fees because my transactions are not updated instantly, yet they are able to see all these transactions or activities on their end but I’m not able to see it until days later, by then it’s accompanied by all these fees. As an example of the issue is, let’s say I’m charged one overdraft fee with a negative balance which then continues to accumulate every time an attempt is made to withdraw funds from the same merchant/company. They claim there is nothing they can do to stop the attempts or the added fees for each one made, regardless of the fact that I am paying for overdraft protection. This looks like nothing but a scam from the bank to make money from their overdraft fees.

      Business Response

      Date: 06/04/2024

      BBB spoke to an administrator at the business and the following was relayed:

      We just received this complaint today from BBB.  I immediately called this customer myself and left a voicemail with my direct number for him to reach me at if he still needs assistance.  I believe that this has been resolved since the time it was filed.  However, is the customer still needs anything, please have him reach out to me.  I'm happy to help with anything I can.  Thank you.

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/18 I decided to work with SEFCU/BROADVIEW FCU to combine all of my existing credit cards (at other institutions) into one credit card because of the interest offered. A BFCU employee completed the transactions on my behalf. They also had to send me a new card. Transferring the balances triggered a fraudulent block that I was not notified of. As a result, I did not receive my card, and I was unable to log into the portal to pay my bill. Two weeks later, I called about still not having a card and being unable to log in to the portal to pay my bill. They said they would send me another card. 2 weeks go by. Still no card. I now contacted the BFCU employee who helped me originally and they notified me of the block. I called Member Solutions they removed the block, and expedited my card. Over the phone, they said they'd waive the expedited fee. They ended up charging me this fee. The inability to pay my card is actively hurting my credit score as I have not missed a payment before. Interest is also accruing that I would have otherwise paid off. I expect to be reimbursed for the expedite fee and all interest accrued from 12/18 to the day I get my card.

      Business Response

      Date: 01/24/2024

      We appreciate you bringing this case
      to our attention and allowing us the opportunity to respond. The concerns
      outlined in Ms. ********'s complaint have been addressed and resolved to our
      member's satisfaction. We consider this matter to be closed,
      however, should you have any additional questions, please contact me at
      ###-###-####. Sincerely, Julie H***** Chief Risk & Security Officer

    Broadview Federal Credit Union is NOT a BBB Accredited Business.

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