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Business Profile

Credit Union

Broadview Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Broadview Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 65 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I fell ill this bank has applied my payments wrong
      Gave me false Information
      Repo my vehicle
      Stolen my child support payment

      Business Response

      Date: 01/12/2024

      We appreciate you bringing this case
      to our attention and allowing us the opportunity to respond. The concerns
      outlined in Ms. ********'s complaint have been addressed and a debt repayment
      plan has been agreed upon. We consider this matter to be closed,
      however, should you have any additional questions, please contact me at
      ###-###-####. Sincerely, Julie H***** Chief Risk & Security Officer

    • Initial Complaint

      Date:01/02/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday 12/31/2023, my husband's wallet was stolen. I called CapCom's vendor partner and cancelled the stolen debit **** card but was unable to dispute the 3 pending charges which were visible on my account because the department was closed until 1/2/2024.

      I called CapCom's vendor partner on 1/2/2024 and was told that without the 16 digit card number (which was stolen), they could not locate the charges.

      There are 3 charges that were made fraudulently totaling $118.23 .

    • Initial Complaint

      Date:12/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 24, 2023 we opened a Preferred Account at SEFCU with a $100,000.00 deposit on August 25, 2023. SEFCU advertised a $600 Bonus for doing so. They deposited $300 to our checking on October 25, 2023 but have not given us the other $300 as promised. We have contacted Willikam H**** on November 13th, Vasso P***** on November 17th and lastly Barbara N***** on November 27th. Each promised us the money would be deposited shortly. They acknowledge the fault is theirs but don't give us the $300. We are frustrated and disgusted that they can get away with this.

      Business Response

      Date: 12/14/2023

      We appreciate you bringing this case to our attention and allowing us the
      opportunity to respond. We have addressed and resolved those concerns outlined in Ms. *********'s complaint to our member's satisfaction. We consider this matter to be closed.
      However, should you have any additional questions, please contact me at
      ###-###-####. Sincerely, Julie H***** Chief Risk & Security Officer

    • Initial Complaint

      Date:10/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10.3.23 I contacted loss mitigation for owed loan payments. During this conversation the representative notified me of a program that would allow me to skip 2 months worth of my auto loan payments because the loan was current/ 3 days past due for the most recent payment owed. Within 15 days. I was told I’d be good to go they just need the approval and the date changed on the app and I’m good to go. On 10.25.23 I called loss mitigation again for a separate issue and was told my request was denied. They denied my request because the personal loan was not current. On my 10.3.23 conversation I was told the auto loan I was applying for the skip a pay for was the only loan of interest. I was told by loss mitigation on 10.25.23 that because of the misinformation I could contact MSC and potentially get that fixed due to misinformation because now I’m 3 days from my auto loan being 30 days past due and I didn’t pay it because I was under the impression that I wouldn’t owe anything until November per my 10.3.23 conversation. I’ve never been 30 days late on my auto loan but because I trusted the representative at SEFCU I’m going to have another negative impact on my credit because the representative was wrong but I have to bear the consequences for that and the supervisors are not willing to rectify the situation of me being misinformed. On my 10.27.23 conversation, a representative told me that the supervisor did agree that it was implied that I would get the skips and not owe anything til November but because they look at other loans they’re not willing to give me the skip a pay even though the previous representative gave me the impression I didn’t owe until November and now I’m going to have a derogatory mark on my credit for something I trusted my bank with. I need this rectified. I can’t be punished for others misinformation. It’s not fair.

      Business Response

      Date: 11/02/2023

      Good afternoon,Please find attached our response to the case presented on
      behalf of our member, Ms. *******. If you require additional information from
      the handling of this case, please reach out to me using the contact information
      provided.We appreciate you bringing this case to our attention and allowing us the
      opportunity to respond. The concerns outlined in Ms. *******’s complaint have
      been addressed and resolved to our member’s satisfaction.
      We consider this matter to be closed, however, should you have any additional
      questions, please contact me at ###-###-####. Best regards,Tyler
      J. K****Senior
      Administrator, Service Risk & RecoverySEFCU,
      a division of Broadview Federal Credit Union4
      Winners CircleAlbany,
      NY 12205P:
      ###-###-####

    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March of 2023, I experienced fraudulent activity on my bank account. Upon discovering this, I immediately contacted the bank where I was too I had to resolve it with the merchant where the fraudulent activity came from. After no resolution, I went into a SEFCU branch in May 2023. I filled out the required paperwork to have this fraud case opened and reviews.

      I have followed up on multiple occasions regarding this fraud cause and most of the time I was told they would call me back, but neglected to do so.

      I then called in August 2023 and was told I had to go into a branch to fill out these forms again. I did as they requested and called again in October 2023 and they had no record of these forms.

      This fraud case has been on going for 7 months and I would like a resolution.

      Business Response

      Date: 11/02/2023

      Good afternoon, We appreciate you bringing this case to our attention and allowing us the
      opportunity to respond. The concerns outlined in Mr. ************** complaint
      have been addressed and resolved to our member’s satisfaction.
      We consider this matter to be closed, however, should you have any additional
      questions, please contact me at ************* 

    • Initial Complaint

      Date:09/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was unable to make a payment towards my truck loan on my mobile app due to ( which i found out upon calling sefcu now broadview fcu ) they had stated that i missed a payment orginally sept 2022 then turned into every month since i had the truck , then they told me from loss mitigation to go to a branch and we did me and my father who loan threw sefcu is in his name but my truck and have been making payments from the start , they said there was a payment missing in march of 2022 ,once we were there they said to show proof we made payment in march of 22 and it would be adjusted , i let the bank manager at the location on transit road log into my bank account and freely look at any payment they wanted there has never been a payment missed all i loss mitigation said was to send proof of march of 2022 payment which they said one i do that they will fix and adjust the balance , there where many months i paid more towards the principal balance they credit to late fees due to receiveing my payments sometimes 2 weeks later after clearing out of my bank and due to them not recieving ,y payment that i made and showed bank statements to prove every single month since the loan was done yet they wont address nor fix anything they say they would wave late fees, that is not fixing the overall balance and the lost poayment from march of 2022 they then told me to go back to a bank location for them to not fix anything again its been a just awful

      Business Response

      Date: 10/16/2023

      Good afternoon, Please find attached our response to the case presented on
      behalf of our member, Mr. ******. If you require additional information from
      the handling of this case, please reach out to me using the contact information
      provided. Best regards, Tyler
      J. K**** Senior
      Administrator, Service Risk & Recovery SEFCU,
      a division of Broadview Federal Credit Union* ******* ******
      ******* ** *****
      ** ************We appreciate you bringing this case to our attention and allowing us the opportunity to respond.  Our requests for evidence to support the claim that timely payment has been initiated for Mr. *** auto loan through external accounts has been refused at suggestion of legal representation they claim to have obtained.  We have offered a direct contact should Mr. *** choose to provide additional information in supporting our investigation and strongly encourage him to work with us to avoid further collection activity involving this loan.  We consider this matter to be closed, however, should you have any additional questions, please contact me at **********.  Sincerely Julie H***** Chief Risk and Security Officer 

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***This is not a duplicate - this is another issue stemming from a new conversation on 9/11 and 9/19

      My accounts have been in a loop over overdrafts and direct deposits for some time dating back to the beginning of the year. I had resolved them and then I had to catch up on bills that were put to the wayside while we figured out our account situation. Now we are in the loop again. So in an effort to try to control the bleeding - I called in on 9/11 and spoke with customer service to opt out of the overdraft protection. Never at that time was I informed that charges would still be process on my account and overdraft fees would still be accessed based on if they were automatic or not. I looked at my account again today in anticipation of my check tomorrow and purchases groceries for my family and saw that a number of transactions had gone though since the. I called in and spoke with Steven who informed me of the automatic payment clause. I explained i was not told that and asked for my fees to be refunded from 9/12-9/19 - he informed me that there was a note on my account to not give me any more credits from a "High up" manager due to my previous better business complaints and settlements. I find this highly offensive as I have the right to disagree and seek mediation on any issue I have with the business. As well as seek restitution when I've been wrongly informed such is the case here. I now have to go through my statement figure out who is billing me automatically and who is not and stop those payments. This was all in an effort to try to control the situation. Now I have no money to buy groceries this week and will be getting behind on my mortgage, my car payments and my electric because they want to take $28/overdraft for a company that is making millions off the backs of Americans who are just trying to survive this recession. They should be ashamed of themselves. I also want to know who this "high up" manager is so I can sue him/her personally for defamation.

      Business Response

      Date: 09/22/2023

      We appreciate you bringing this case to our attention and allowing us the opportunity to respond. The concerns outlined in Ms. ******’s complaint have been addressed and resolved, with support offered to prevent further penalties associated with recurring payments debiting her account. We consider this matter to be closed. However, should you have any additional questions, please contact me at ###-###-####. Sincerely, Julie H***** SVP, Risk ManagementSEFCU,
      a division of Broadview Federal Credit Union4
      Winners CircleAlbany,
      NY 12205P:
      ###-###-####

    • Initial Complaint

      Date:09/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saturday September 9th a transaction was made on my credit card through ********* or ***** that was not mine. One came from Peru and one came from Michigan there's a breach on my account ending in ****. On my credit card. I reached out to ********* or sefcu. In regards to replacing my card and I got to denial because my account is in a negative but I always pay that account off each month that's in my history. Now I'm not sure if I trust my money in this Bank anymore because they didn't secure my account I got an alert text messages indicating that there was a breach. All I want is the card to be replaced so that I know that my account is secure so when I do pay the negative balance off in the beginning of the month that my account is secure and no one's going to try to take money out or buy anything with that a card against my will. ********* or sefcu has treated me as if they don't care. Like they don't care about the security of my account and they're not willing to do the due diligence and look into the matter for me or replace the cards at the secure the account. I'm filing this complaint as a discouragement to others not to trust this Bank being that their security breach is going on left and right and at the bank is not doing what it's supposed to to ensure it's customers have a secure account. They're not doing the work to look into the matter I have reached out to them several times about this and no one has got back to me about it which tells me more they don't care.

      Business Response

      Date: 09/21/2023

      We appreciate you bringing this case to our attention and allowing us the
      opportunity to respond. The concerns outlined in Mr. *******’ complaint have
      been addressed and resolved to our member’s satisfaction.
      We consider this matter to be closed, however, should you have any additional
      questions, please contact me at ************. 

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history. Please remove this derogatory/chargeoff from my credit report.

      Business Response

      Date: 10/23/2023

      We consider this matter closed per the attached document.

    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was previously overdrafted multiple times in the past by employee error. This was never notated on my account. I saw that my account has been overdrafted 3 times over the week and called to ask for those fees to be reversed as I am a broke single mom on a fixed income waiting for emergency food stamps and the order in which they took my money out caused my account to overdraft preemptively. This is not the first time this has happened. Previously i was told if i submitted a check deposit that it would cancel the overdraft. I was supposed to take my child tland buy groceries today and now we have no money to do so. ******* states he was the highest manager I could speak with and was more interested in looking up food pantries than resolving the issue of my missing money being returned so that I may purchase school supplies and lunches for my daughter. I am furious and I want my money returned to my account and the previous returns notated as employee error so they do not count against me.

      Business Response

      Date: 08/31/2023

      Good afternoon, Please find attached our response to the case presented on
      behalf of our member, Ms. *********. If you require additional information from
      the handling of this case, please reach out to me using the contact information
      provided. Best regards, Tyler
      J. K****Senior
      Administrator, Service Risk & Recovery SEFCU,
      a division of Broadview Federal Credit Union * ******* ******Albany,
      NY 12205P:
      ************We appreciate you bringing this case to our attention and allowing us the opportunity to respond. Our attempts to contact Ms. ********* to discuss those concerns outlined in her case have gone without response, with direct resources provided offering further support. We consider this matter to be closed, however, should you have any additional questions, please contact me at *************

    Broadview Federal Credit Union is NOT a BBB Accredited Business.

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