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Business Profile

Online Retailer

Funny Fuzzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 163 total complaints in the last 3 years.
  • 103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product for my dogs and it arrived with several missing pieces. I contacted the Company to try and replace the pieces and they promised to ship. But now they have removed my email so I have no way of contacting this Company and now I am stuck with this product which is too late to return. The Company has no phone services and rejects any messages sent from me. There is something very suspicious with this Company they way the are conducting business.

  • Initial Complaint

    Date:02/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned merchandise, merchant is refusing to credit our account. Merchant has no phone number and is an office with 50 other companies in New york

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The items that were delivered to me are not the same as what is being advertised on the website. There are missing parts and very poor quality. The email associated with the customer return bounced back as undeliverable.

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dog bed from this company. Upon receiving the dog bed, I was not happy with quality of material but decided to keep the bed anyways. While I was trying to assemble the bed, the zipper would not stay latched. I reached out to the companies customer service department seeking to return the bed for a refund. I made this clear and the company responded asking me to send pictures of proof that the zipper would not work. I sent the photo evidence and they acknowledged it was defective. They responded letting me know they could send me a replacement, I replied that I would just like to return the bed and receive a refund. From there we exchanged a handful of emails where they offered me small discounts and a replacement. To each email I responded I just wanted to return the item and be done. The final email from them, they decided the zipper could work If I just tried again. They now have stopped responding to my emails entirely and I am still unable to return this dog bed.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per the company's return instructions, I've sent 4 emails asking how to make a return. I've had no reply and will soon be out of the 14 day window.

  • Initial Complaint

    Date:12/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 2 seat and a 3 seat Simple Striped Chenille Anti-scratch Couch Covers on 01 December 2023. The products were delivered on 11 December 2023. Do not want/like the item. The website states that a refund will be available within 14 days. Have been trying to obtain the refund since 19 December 2023. The response was first that they wanted a photo of the packing label, which I sent. Next (20 December), it was: "We would like to offer you first three choices to make amends: a 15% discount on your next purchase, a $15 refund if you decide to keep the item, or the option to exchange for the same item or another item. Please let us know your preference, and we will promptly address your request." If they count 14 days as calendar days, this company will push me out of the 14 day refund window.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a fluffy dog bed and when I finally received it, it was NOT as depicted based on the photos online. The bed was flimsy, missing stuffing, not holding up to its shape, making it quite dangerous to use as a car bed. I emailed the company and they apologized and said they will refund me. Then they refund me $12, when I paid $80. Then they said to ship the item back to them, using my own money, even though they are at fault for shipping a paying customer a faulty product. Because the bed has fluffed up, I had to use a big box to ship the item back and the post office quoted $72 to ship the item back. I did not pay the shipping cost and emailed the company again. The company told me that there is nothing they can do. This is such a scam. They take your money, send you something different, then they make it damn near impossible to return the item back for a refund. This is such a scam. I just want my money back.

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two sets of couch covers on Oct 26. They arrived a week or so later and were not at all what I expected. I have reached out to the company three times via their suggested (and only) method: sending an email. No response in over 6 weeks.

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a rather large order from FunnyFuzzy. This order was dog supplies mostly couch covers for the couch. I ended ordering more items that I needed. I wanted to return three of 8 items I ordered. The company does not have a clear return policy. They ask you to email them if you want to return something within their 14 day return period. After four emails they finally wrote back saying it was outside the return period. I had emailed them 3 times during the return period. Then they stated they wanted pictures of what I wanted to return. Why do they need pictures? I sent them pictures. Since I sent the pictures they are now not returning emails. At this point it has been over a month and I can't get them to provide me with what I need to return the items and get a refund. After reading the other complaints on this website it is clear that this is a common practice for them and many people seem to not get refunds even after they have returned the merchandise. My opinion after this is that they have no intention of refunding my money. I will not order from this company again.

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of couch covers from Funny Fuzzy. The couch covers did not match my needs, so I looked to return them, since they had a 14 day return policy. At first the company responded to my email asking for photos of the packages, which I sent to them. I asked what the next steps in the return process were and...silence. I have followed up several times, including sending a complete separate return inquiry. I have heard nothing, and I now believe that I will not be refunded, which really sucks because these couch covers weren't cheap. I wouldn't have ordered from the company if I'd known I'd be unable to return the product if it wasn't what I needed.

Funny Fuzzy is NOT a BBB Accredited Business.

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