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Business Profile

Online Retailer

Funny Fuzzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 163 total complaints in the last 3 years.
  • 103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is horrible! The car seat was cheap and looked nothing like the photos online. I have been trying to get a hold of them for days for a return and they don't respond. I think this company is a scam.

  • Initial Complaint

    Date:08/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received two dog vehicle beds. I didn’t need either. I contacted the company within the 14 day return window. They refuse to provide return information, and just stall by asking repetitive questions that have already been answered or asking for photos that have already been sent. Ive sent 5 emails with photos and an explanation why as to the return. Yet, nothing. I’m disputing with my cc.

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from this website on the 5th of June 2023 to which there was an issue with the delivery company delivering the package, so it was then returned to Funnyfuzzy without notifying me so I contacted Funnyfuzzy regarding this and they said they would resend the package however they have not done this and have since been ignoring all my attempts of contact to get an update and requesting a refund as they haven’t provided the item I purchased. They have taken 79.99USD (118.19AUD) from me and not provided the item I purchased in return and are ignoring my request for refund. The order is ********* I just want my money back.

  • Initial Complaint

    Date:07/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my credit card and has not sent my purchase for $174.41. They do not answer to a phone call or won’t let me email them because they said I need an order number which they have never sent it to me. I want a full refund.

  • Initial Complaint

    Date:07/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an oder for the "travel bolster safety medium large dog car back seat bed" on May 22nd. The company took a payment of 164.06. The goods that were delivered (much later than the express shipping that I paid for- 12 days after) and were not what was specified when I ordered. The item was very cheap, with fabric pulls and visible tears in the fabric. When I reached out the same day it was delivered to request a return and refund they responded with the following:

    "
    2023-06-05 18:13:08
    Hello

    Thank you for ordering from FunnyFuzzy. We're dedicated to serving you.

    The express shipping takes about 3-7 business days to deliver after shipment. We checked and found that the package was delivered on the expected time.

    And could you please advise how it smells like? It should matter with vacuum compression packing. But the bed is made of high-quality material. Please don't worry.

    And could you please send some pictures of the item you got to check it for you?

    Regards,

    FunnyFuzzy"

    I responded with everything they asked for and have subsequently sent emails every week since trying to get a response, I have yet to receive one.

    The tracking number was: ******************
    The order number was: ********

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car seat dog carrier from them. When it was received, I was unhappy with the quality as the cushion inserts were not filled, and the seat was too small for my dog. I immediately reached out to them to request return instructions and a refund since their website advertises a 14-day return policy. They were unresponsive at first, but after persistence they finally emailed me back. They first asked me to send pictures of the item to ensure it was unused and not damaged, which I obliged. They finally then provided me return instructions, which I followed precisely. They have had my returned item in their possession since June 28th, yet I have not heard anything more from them. They are not responding to my messages and I have yet to receive a refund.

  • Initial Complaint

    Date:06/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PURCHASE DATE: May 30, 2023
    RECEIVED PRODUCT: June 10, 2023
    Product received is not as advertised. The material and condition of the dog bed are poor; flimsy and useless.
    RETURN POLICY: Funny Fuzzy Return Policy: If you would like to return your order for any quality issues, please contact us within 14 calendar days after delivery. To return a purchase, you send us an email through [email protected].
    RETURN REQUESTED: June 11, 2023 via email: [email protected]
    VENDOR RESPONSE: please see attached correspondence. Vendor is not honoring their return policy.
    We want to return the item, dog bed, and are seeking a full refund of $109.99

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a dog bed, which was nothing as advertised so I wanted to send it back. I sent it back and have not heard one word about it since. I just want a refund, that's all. I did all of the things they told me to in order to get said refund of $154.96

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a large dog bed and upon arrival was shocked at the condition and quality. Shipping took over a month and when it did arrive it was not even close to what was described. I immediately reached out to customer service who said "not to worry they would take care of the issue" and requested I send pictures. I did so and thus began a back and forth exchange where they continuously tried to offer me a 10% discount on my next purchase (not going to happen) instead. I have replied now 3 or 4 times stating that is unacceptable and that at this point they are holding my money unethically. The only appropriate and ethical response at this point is a full refund and a pre-paid shipping label to send back the product they sent me. This has been a terrible customer service experience and for a very expensive product that probably cost pennies of what I paid based on the quality. My expectation is a full refund at this point.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought Funny fuzzy trunk bed from my dogs on 05/06
    It arrived on 05/23 and the same day I filed for return through email to customer service as the product does not fit the description. Their return policy says 14 days from the date of delivery. I have t received a response yet after contacting multiple times for a shipping label or next steps.
    Order number is ******** 
    Need help to get my $160 back

Funny Fuzzy is NOT a BBB Accredited Business.

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