Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 6 2025
  I have Repeatedly asked to return the items upon receipt, myself paying the return shipping. They are unused. I continually receive emails that do not contain careturn label as asked for. I am beyond frustrated.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website says "30 Day Free Returns" all over it. On 12/28/25 I ordered a couch cover in 2 different colors, planning to return whichever one didn't work. The shipping was very delayed from China. When the order arrived, it was poor quality, and I emailed the company on 1/8/25 to initiate a return for both. First they replied and said I needed to pay return shipping. I messaged pointing out the Free Returns claims, and finally on 1/18/25 they said "We've informed our relevant team to provide the return label and will get back to you in 24 hours". I never received a label, and when I messaged them to check in they just sent the same response. It has now been THREE WEEKS and no return label, or satisfactory response. They message from outside US business hours, which makes me think they're based internationally, not in US. There is also no phone number to contact them at. It feels like a scam, and I'm out $188.55.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dog bed based on an online ad. Once received the bed was not the dimensions described (much smaller) in the as and was lower quality than expected. The company advertises a quality guarantee and free 30 day returns. I immediately contacted the seller requesting a return. For the last 3 weeks I have received an email every few days with excuses and no return instructions. The company has now stopped responding. I would like your support in getting the issue resolved. Order number **********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dog car seat on November 2, and it arrived on November 12. After seeing the seat and trying it once I realized it would be too small for my dog. I emailed the company on December 1 to see how to ship it back and request a refund. I got no response, and since then I’ve email 4 more times with no response. I can’t find a phone number to call, and the email address seems to be the only way to communicate with the company. I have no use for the item I purchased and would just like to send it back and receive a refund.

  Customer Answer

  Date: 02/14/2025

  I received a response from the company, but it’s been almost a week and they still haven’t confirmed a refund. We’ve emailed back and forth several times, and they keep trying to give me a partial refund and not ship the item back. Definitely not ok with me, especially after all this hassle.

  Another update…the business STILL haven’t issued a refund. Every time I email they send messages (mostly automated) that say they’ve escalated my request to the proper dept and thanks so much for my patience! It’s been over 2 weeks!!

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch cover in November 2024. I sent back all but two items. As per my attachments, I did as I was instructed. The return was initiated on December 10th. I received confirmation that the package was delivered on December 13th. Since then, it has been crickets. I paid $13.70 to return these items. I would like my refund and my shipping fees returned.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from the Funny Fuzzy website on 12/4/24. I noticed 5 minutes after placing the order my shipping address was incorrect as I had just moved. I emailed them 5 minutes later to advise of the error in shipping address as there was no phone number to call and email was the only way of contacting the company per the website. No one got back to me until almost a week later advising the order had shipped and the address could not be changed which was incorrect as I got the shipping confirmation right after they sent me that email. They have refused to give me a refund or change the shipping address. They are keeping funds for an order they know I did not receive. Any time I send an email to try and get resolution, they take days/weeks to reply and it sounds like a bot is replying as the email replies don’t make sense. I would like a refund for my order. This has gone on over a month and is the worst I’ve ever been treated by a business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a large dog bed from funny fuzzy on Nov. 21/24. About two weeks or longer I received the dog bed. It was completely the wrong size. I ordered L they sent me S. I emailed the company to find out how to send the wrong size back. Several emails later I get a email back from the second email I sent. They are offering me 40% off to purchase the correct size and keep the one I have that is the Small.
  I emailed them back, telling them I don’t want 40% off another bed. I want to return the one I have. I just need shipping label with address so I can return the wrong size dog bed. I get another email, Basically saying I have to pay for shipping and so forth. I emailed back telling them it was unfair business practices to have me pay for shipping twice for a mistake their employees made. I made the mistake and ordered the wrong size I would pay for shipping no problem. They send me an email saying 12/25 they escalated my complaint. I get another duplicate email saying the same thing on 1/10. I can’t even pay for shipping if I wanted too, funnyfuzzy won’t give me a return address. I’m a first time buyer and I used a coupon code to save money, not frustration. I have all documentation and pictures if need be.

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 27, 2024 I ordered two items from the Funny Fuzzy company and received them by November 6, 2024 (order number *********). One I liked and kept the other I did not like and initiated a return on November 10, 2024. Their website states a "30 day free return" policy. After much back and forth haggling by email, they wanted a photo of the item, they offered me a partial refund if I would keep it, etc. (as they do not have a phone number to call) they finally agreed to refund my return for $95.20. I sent the item back and it was received by GAO (tracking number ******************). It is now January 6, 2025 and they have my returned item but have not provided me with a refund on my credit card. I have since read all the BBB reviews about this company and it appears they are essentially stealing from customers like myself.

• Initial Complaint

  Date:01/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed this company immediately after my order because the size I bought was way too small for my Labrador (the sizes are unclear on website). They do not have a customer service phone number, only an email (**********************) which they refuse to respond to…the only response I have gotten out of my twelve emails was one saying they “were passing the message along to their higher up” and there has been absolutely no resolution since. I took it upon myself to do some research based off of the situation and found that this is a common pattern for this company. Also this brand has not been verified by the BBB.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/03/24 - Placed order for a small pet bed and small pet toy
  12/16/24 - Received pet bed wrapped tightly in a thick shrink wrap plus outer wrapping; thoroughly examined wrappings and only item included was pet bed. Assumed toy was coming separately since the bed was shrink wrapped and the package was a cylinder shape, not a box.
  12/19/24 - Contacted ********************** to report missing item
  12/25/24 - Six days later received a response saying I had to send a photo of the package as it arrived. If they had made that request immediately I probably would still have had the trash but it had since been picked up. It was very tight, messing packaging, why would I save it?
  12/26/24 - I promptly responded that the empty wrapping was gone.
  12/30/24 - Four days later they responded asking for photos. This was just a $6.99 item. Do they think I'm lying about this? Why would I hold on to the trash when I had no reason to until over a week later? Honestly, I wish I could return the @#$% pet bed too. Neither my dog nor my cat will even get in it but the legit issue is their lack of cooperation when I advised that the toy was not received. And, btw, I just noticed that when they respond, they appear to delete the date that the customer email was sent so their tracking does not reflect their delays.