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Business Profile

Online Retailer

Funny Fuzzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 163 total complaints in the last 3 years.
  • 103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund

  • Initial Complaint

    Date:12/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed in early November.
    Asked for credit in early December
    Declined because they told me the dog bed was on its way.
    The dog bed was never received and was actually sent back the their distribution center.

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something from them after checking the return policy to make sure I could return it. The item did not fit, so I immediately contacted them asking for instructions on how to get a refund as they required on their website. I did this right away because they only had a 30 day Return policy and I want to make sure to get it returned right away. This company has strung me along with infrequent responses to my emails, and refuses to give me return information instead they offered 10% or 40% of my purchase price back, which I had no use for since I cannot use the item! They have dragged us out past 30 days so that now even PayPal can’t help because it’s beyond the specified time. This is terrible practice. Clearly, they are skirting on the very outside of what they think they can do legally and fully dishonorable.

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve attempted to request a return of my item, per the website and return instructions in early December.

    The responses were very sparse, only replying back every 4-5 days at a time. Each time they would offer 25-40% refund if I kept the item.

    I declined their offer and wanted a return for quality issues with the bedding. They replied “give us 72hours and we’ll reach back out to you”. That was now over 4 days ago. And over 84 hours later.

    I cannot get a response and it feels more like a scam with every email exchange. This company should not be allowed to do business and I’m requesting a full refund including shipping the return due to quality issues

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Funny Fuzzy for my dog. The items are to small. I have email them at least seven or eight times. I have yet to receive a respnonse to my last email

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dog bed from Funny Fuzzy, and the day I received the item, I emailed the company immediately to let them know I wanted to return it. I opened the item and saw that it was made for maybe a toy. The size of the listing said large dog bed, yet the item is not large, medium, or even for a small dog. It would not comfortably fit a toy dog. The company took forever to respond and asked me for photos, and I sent the photos back right away. After a few days with no response, I sent them another email, and they responded that they needed photos, and I said I already sent photos. After going back and forth, the company asked if I would keep it for 20% off. I said no because the dog bed was unusable. They came back and told me how about 40% off. finally, I said sure because this was going on for 3 weeks after multiple emails. I opened the dog bed and put it together, and the zipper would not close. It was torn. I went and said forget it. Your dog bed is broken, and I refuse to keep it. Please provide me with a return slip so I can return it. It has now been 4 days with no response, and I would like my money back ASAP. The company has no real information on its site. It seems like it's a fraudulent company and misleading buys.

  • Initial Complaint

    Date:12/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27th, I ordered a dog bed from FunnyFuzzy on their website. It arrived and it wasn't the size I needed. It's unused and I tried emailing their customer support on December 7th to try and initiate the return process, per the instructions on their website. I've sent multiple follow-up emails and nobody is getting back to me and there's no phone number to call and speak to anyone. I just want to return the unused dog bed and get a refund, but they're refusing to return my emails, making it impossible to start the return process.

    I've gone ahead and submitted a Consumer Complaint with the Iowa Attorney General's Office.

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 pet beds on 11/21/24 in the amount of $87.61. Since I have never received the items, I sent an email directly to customer requesting the refund to my Visa card. I did receive one email offering me 20% off the total if I decided to keep the pet beds; however I have already found something else and DO NOT WANT THE ITEMS. As of 12/19/24, I still have not received anything from this company and want to get my refund issued immediately.

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business FunnyFuzzyPets, sold me steps for my dog but they were too short. I contacted them the day it arrived. It took a month and dozens of back and forth emails to get an address and instructions of where and how to return. I returned the steps on nov 21, 2024 and it was delivered no. At 12:25 to Monroe Township, NJ 26, 2024. I have continued to email them asking for my refund of $77.94 but as yet have not received any monies. It has been 2 months since I ordered them. Please help me.

    Customer Answer

    Date: 01/07/2025

    I was given $68 but $77 was taken out of my  bank account.   If the remaining is supposed to be shipping then I paid it so I believe also.....I remove the rest.After many, many emails they finally sent me directions for return and then someone else started telling me I couldn't send it back and it started all over but I didn't give up.   I just want the rest of my money

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #********* - Chessboard Plaid Handcrafted Dog Stairs with Storage - Quantity 1 - USD $95.42 - Received November 17, 2024

    Returned via *** December 1, 2024 to ********* *** ********** *** ***** **** ****** ********* ** *****, Tracking No. ******************.

    Funny Fuzzy continues to stall on issuing a refund to me for $95.42 Order No. *********. It was received November 17, 2024. I found it to be unusable and requested a return address from them so that I could return the item. It took them 11 days to provide me with the return address. I sent the item back to them via *** on December 1, 2024. I’m still waiting for my refund. They continue to email me stating they are attempting to resolve the issue.

Funny Fuzzy is NOT a BBB Accredited Business.

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