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Business Profile

Online Retailer

Funny Fuzzy

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 163 total complaints in the last 3 years.
  • 103 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and X=Large dog bed for my dog. I received a small bed. I have tried numerous times over the past week to email this company to return the item. NO RESPONSE.... I even gave a bad review... still no response...They do not have a phone number..
    At this point I dont want to exchange it, due to not trusting them..
    I am happy to return it for a full refund.. and NO I will not pay for shipping to return it

  • Initial Complaint

    Date:12/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disgusted by this scam of a company. I ordered a product for my dog which was junk and flimsy and my dog fell as soon as she stepped on it (they’re stairs). I immediately let the company know via their site, email and Instagram. For now four weeks they write back, then ignore, then ask for photos?, then finally offered 20% of my payment ??? This is insane. It’s a 30-day return window so they continue to ignore so that they run the clock out and you can’t get a refund. This is four weeks of this Hell

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sofa cover and chair cover thru their online store. The quality is horrible and I attempted to return it for a refund. They are completely unresponsive and not giving me information I need to return the very poor quality item.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8, 2024 I purchased a car seat for my dog. When it arrived on November 19, 2024 the item did not have the seat belt loop as advertised on the website. (attachment 1). There is no place for the seat belt to strap in (attachment 2). I have been emailing the company since November 23, 2024 and requested to return the item and I included pictures per their request. (see attachment 3 for emails). As of yesterday December 4, 2024, they are alleging that the strap is the same as the website photo and are refusing to let me return the item. On page 2 of the attached email chain, they included arrows pointing to a strap; however, that is the strap that goes over the headrest. The car seat does not have the strap for the seatbelt and is very unsafe as it slides around & does not hold my dog in place. This product was falsely advertised. Please assist me with getting my money back. Thank you.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a a couch cover for more than $200 + but when I tried,it does not fit my couch perfectly.I emailed their customer service and they advised me to send a picture of the reason /the couch with the cover which I did right away. I kept emailing them for the response but they did not and they have 30 days to return. I email everyday pretty much, then someone again answered with the same answer to send me a picture and what is the reason for the return. Also I found out that ones you order, the item will come from China and shipped to their address here in US then they just cover the original sender’s address w/ a US address.Please help me get back my money.

    Thank you so much and have a happy holiday!
    Mary Ann

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 13, 2024, I requested the order #********* for $139.91. I received the items but they were not the colors and texture advertised. I sent several emails to FUNNY FUZZY customer service ([email protected]) requiring the return and refund of my order but they do not respond at all. The company has advertised a “return” policy in the web page up to 30 days but they delay the response about instructions and details to do so.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a cat car seat for my daughter for Christmas. The car seat is not functional and the pictures on the website misrepresented it. The car seat is not big enough for a ten pound cat. The car seat has an uncomfortable zipper where the pet would sit which makes the pillow important. The pillow is flimsy and puffy and unstable. The pillow is too small for the car seat. When I received the car seat, I asked for a return label. They just keep telling me to check previous emails for the return label. They have not and will not send me a return label. I have checked my spam folder and there is nothing from them. I have checked their website and they say to not return any item to the address on the website if I want a refund.

  • Initial Complaint

    Date:12/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a large washable fluffy orthopedic dog sofa bed. When I received it, it was very small. I measured it and compared to the sizes listed on the website. It did not match any of them but was closest to the medium size. I reached out to the company via email stating that I received the medium instead of the large. They initially offered to give a 20% refund to “save me the trouble” of returning the item. I responded saying I would like a replacement with the correct size. I sent pictures as they requested. After several emails back and forth they said that there was no mistake on their end.

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought doggy car seat. Attempted several times to ask for refund. No response.

    Customer Answer

    Date: 01/08/2025

    After several attempts, the business dragged.  Finally I was able to get partial refund.  I wanted to return product and get full refund, but, it takes so long to get any response from this company.
    I hope you can keep this business on your radar.  They do not have good business practice.

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #*********: I have been trying to get a refund on purchases made because it was way too small for my dogs (even tho the description of the product itself said "LARGE") without success. I first contacted the company on November 12, 2024 and have sent numerous emails, including pictures of the items I would like to return. Customer service response is incredibly weak and very unresponsive, almost to the point of being non-existent. All I want to do is return the products and get a refund.

Funny Fuzzy is NOT a BBB Accredited Business.

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