We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

American Coradius, Int'l
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Coradius, Int'l has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a bill stating that I owe a past due bill of 179.87 from a ****** account. I have a ****** account but have not used it. I do not have a ****** debit card either. This is a fraudulent attempt to scam money. I will not pay this bill. I would like this resolved and removed from my credit report.

      Business Response

      Date: 01/11/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ****** *******’s concerns. Please note, American Coradius International LLC works on behalf of ******, Inc., to collect delinquent balances. Respectfully, we disagree with the assertion that we are attempting to defraud any consumer. Additionally, neither ******, Inc. nor American Coradius International LLC provide consumer information to any of the credit reporting agencies. As such, this should not appear on the customer’s credit report, nor should it have any type of impact on her credit.Please be advised, this is not a credit account, this type of account is used to make transactions online, and you can have a negative balance resulting from a chargeback.Based on ****** *******’s concerns, however, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should ****** ******* wish to pursue these fraud allegations, we kindly request that she contact ******, Inc., and allow them the opportunity to answer any questions that she may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M****** Director, Corporate Compliance

    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a fraudulent letter from American Coradius International LLC stating I owed $639.98 to ******. I have never owed any money to ******- they did not even have a correct e-mail address for me and were asking me for additional information like my e-mail, home address, etc. When I said to the representative I read reviews online about fraudulent letters sent by his company about ****** he could not respond and the call ended.

      I believe this is a fraudulent company taking advantage of people by sending very real looking letters. ****** has never contacted me saying I owe any money and I have always made sure my accounts are up to date. Look out for this company!

      Business Response

      Date: 01/10/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ****** ******’s concerns. We would like to inform Ms. ******, that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the assertion that we are attempting to scam any consumer.Based on ****** ******’s concerns, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should Ms. ****** wish to pursue fraud allegations, we kindly request that she contact ******, Inc., and allow them the opportunity to answer any questions she may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M******Director, Corporate Compliance

    • Initial Complaint

      Date:01/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coraduis Intonational saying I owe $200 for some ****** debit. Which is confusing cause I never use any service with ****** creditor. And for some reason it wasn’t sent to me at my home but my parents home which I never lived. The account number is ******************* and the reference number is ********. I’m assuming this is a scam. Please remove me from this fake account. Thank you.

      Business Response

      Date: 01/09/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ******* *******’s concerns. We would like to inform Mr. ******* that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the suggestion that we are attempting to scam one of our consumers. Additionally, neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this should not appear on the consumer’s credit report, nor should it have any type of impact on his credit.Based on the ******* *******’s concerns, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should Mr. ******* wish to pursue these fraud allegations, we kindly request that he contact ******, Inc., and allow them the opportunity to answer any question that he may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M******Director, Corporate Compliance

    • Initial Complaint

      Date:01/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a letter from American Coradius International, LLC stating I owe a debt of $145.91 to ******. The reference number is ******** and the account number is stated as *******************. Date of the “bill” is 12/21/2022.

      I have never had a ****** account. This is a scam as evidenced by the hundreds of other identical complaints. They have now found and called my cell phone. I want my name and associated information deleted from their company files and databases. In addition, any issue with my credit due to this will be met with legal recourse.

      I find it unethical and distasteful that you have to ask them to tell you who the original creditor is instead of including it on the form - another indication of a scam. I also don’t understand why their BBB rating is not worse and why no corrective action has been taken against this company to stop this type of harassment.

      Business Response

      Date: 01/09/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ***** *******’s concerns. We would like to inform Mr. *******, that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the suggestion that we are attempting to scam one of our consumers. Additionally, neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this should not appear on the consumer’s credit report, nor should it have any type of impact on his credit.Based on ***** *******’s concerns, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should Mr. ******* wish to pursue these fraud allegations, we kindly request that he contact ******, Inc., and allow them the opportunity to answer any question that he may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M****** Director, Corporate Compliance

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a collection notification from American Coradius International on 1/4/2023 about a debt owed of $268.68 through ******. After researching my statements from the past 3 years I have found no information to verify proof of any transactions of this amount. My account is used mainly for transactions between myself and my family and is very rarely ever used to make purchases from any professional businesses. After reading the numerous complaints against ACI I believe that I also have fallen victim to a scam. I ask that ACI remove any reports made to my Credit Report be removed as this attempt to collect a debt that does not exist is false. If any proof from my Credit Report shows attempts to report this by ACI legal action will be taken by my lawyer and myself. No payment will be made and I welcome ACI to send any information about who this debt is supposedly owed to.

      Business Response

      Date: 01/05/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ******* ****’s concerns. We would like to inform Ms. **** that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the assertion that we are attempting to scam one of our consumers. Additionally, neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this should not appear on the consumer’s credit report, nor should it have any type of impact on her credit.Based on the ******* ****’s concerns, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should Ms. **** wish to pursue these fraud allegations, we kindly request that she reach out to ******, Inc., and allow them the opportunity to answer any question that she may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M******Director, Corporate Compliance

    • Initial Complaint

      Date:01/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved this debt collection notice from this company ACI. I see on the internet many people are complaining about them. I tried to contact them by phone, but it says the office is closed on the hours it says they are open. They are obviously a scam company and need to be shut down. They are trying to take advantage of unsuspecting consumers. Attached is the information. Thank you.

      Business Response

      Date: 01/03/2023


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding **** ********’s concerns. We would like to inform the customer that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, respectfully, we disagree with the assertion that we are attempting to scam any consumer. Mr. ******** may be a victim of fraud or identity theft as the email listed on the complaint does not match the information listed on the account.
      Based on **** ********’s concerns, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of his complaint. Should Mr. ******** wish to pursue fraud allegations, we kindly ask that he reaches out to ******, Inc., and allow them the opportunity to answer any question he may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC stating I owe a debt of $200 to ******. I closed my PayPal account months ago and do not owe any money to PayPal. I believe this to be a scam and wish to have my name and address removed from American Coradius International's database. I will not be responding to this letter and am using this complaint as proof that I do not owe this debt.

      Business Response

      Date: 12/21/2022

      To whom it may concern, Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC.  All issues are researched thoroughly with extra attention to the customer perspective.   Thank you for contacting us regarding Mr. ********* concerns.  We would like to inform the customer that American Coradius International LLC, works on behalf of ******, ***., to collect delinquent balances and we respectfully disagree with the assertion that we are attempting to scam any consumer. After a review of our system, we show two different accounts for Ms. *******.  Due to her complaint, we will cease all collection activity on both accounts, and forward her concerns to our client.  If Ms. ******* receives another letter dated December 13, 2022, please be advised that it was sent prior to receiving her complaint and we ensure that both accounts are closed and returned to our client. We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns. Sincerely, Stephen J. M****** Director, Corporate Compliance  

      Customer Answer

      Date: 12/21/2022

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as I am not contacted by them in the future.  

      Regards, 

      ****** ******* 

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent a collection letter on Nov 2, 2022. Letter states I owe $72.85 to *** ***. I don’t have a *** *** account. Took the letter to my local police department and was told this was a scam in an attempt to defraud me and to gain personal information for future scams. They have seen many of the same letters.

      American Coradius International LLC

      Creditor: *** ***
      Reference #: 17448411
      Account #: ****************** Account Balance: $72.85

      Business Response

      Date: 12/21/2022

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding Chris Johnston’s concerns. We would like to inform the customer that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, respectfully, we disagree with the assertion that we are attempting to scam any consumer.Based on ***** ********’s concerns, however, American Coradius International LLC will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should the customer wish to pursue allegations fraud, we kindly ask that he reaches out to ******, Inc., and allow them the opportunity to answer any question he may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M******Director, Corporate Compliance

    • Initial Complaint

      Date:12/17/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Coradius International LLC is fraudulently claiming that I owe $619.98 to ******, ***. I do not have any charges, invoices, claims, or bills from ******. My account has been in good standing and paid in full every time it is used. I received a debt collection bill in the mail from ACI stating I owed $619.98 on 12/17/2022 and that I still owe this amount. The invoice from ACI is dated 12/7/2022. They state my ****** account number is *******************. The ACI reference number is ********. This claim is false and this is a scam. Legal action will be taken if any of part of this false claim is reported to any credit reporting agency. I want all aspects of this resolved. I am beyond disappointed that nothing has been done about these repeated actions by this company. Furthermore, the numerous complaints filed against this company for the same issue is obvious evidence that this is a scam.

      Business Response

      Date: 12/19/2022

      Better Business Bureau
      100 Bryant Woods South
      Amherst, NY 14228
      RE: ****** ******* ID # ******** To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American
      Coradius International LLC. All issues are researched thoroughly with extra attention to the
      customer perspective.
      Thank you for contacting us regarding Mr. ********* concerns. Please be advised that as a result of
      his complaint, we will cease all collection activity and forward his concerns to our client, ******,
      Inc.
      Additionally, neither American Coradius International, LLC or ******* ****, provide data to any
      credit reporting agency. This account will not appear on Mr. ********* credit report, nor will it have
      any impact on his credit.
      We apologize for any inconvenience we may have caused as a result of our contact and hope that
      we have addressed all issues.
      Sincerely,
      Stephen J. M****** Director, Corporate Compliance

      Customer Answer

      Date: 12/21/2022

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 

      ****** *******
       

    • Initial Complaint

      Date:12/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter saying I owe money from this company however I do not have any bills or credit cards which I find funny. This is a scam and I wonder how many people have actually sent them money.

      Business Response

      Date: 12/19/2022


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding Ms. ******’s concerns. Based on her complaint, we will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of her complaint.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    American Coradius, Int'l is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.