Complaints
This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 337 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from American Coradius International LLC on 12/12/22. This company fraudulently claims I owe $118.17 to ******. I do not have any outstanding charges due on my ****** account, which has a card on file anyway, so if this claim were legitimate, I think I would have been charged already. The invoice from ACI is dated 12/05/2022. They state my ****** account number is *******************. ****** does not have account numbers, but account IDs, generally an email address. The ACI reference number is ********. This claim is false and I feel this is a scam and legal action will be taken if this harassment continues. I want this resolved immediately. There are too many similar complaints filed against this company for the same issue, clearly a scam.
Business Response
Date: 12/13/2022
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding **** ****’s concerns. We would like to inform the customer that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, therefore, we respectfully disagree with the assertion that we are attempting to scam a consumer.
Based on the Ms. ****’s concerns, American Coradius International LLC will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of her complaint. Should the customer wish to pursue fraud allegations, we kindly ask that she reaches out to ******, Inc., and allow them the opportunity to answer any question she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceBusiness Response
Date: 12/13/2022
Response is attachedInitial Complaint
Date:12/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Coradius International LLC sent me a "debt collector" mail via the U.S. Postal Service informing me that I had a ****** account from ******, Inc. with account number *******************, and as of 10/18/22 I owe $96. Not only is my ****** account in good standing, but this is what the ****** site says about account numbers: "Your ****** account doesn't have an account number or a routing number. The email address that you use to log in is the main identifier of your account." This is obviously a scam and attempted fraud! Considering the number of these kinds of complaints to the BBB, American Coradius International LLC should be investigated and prosecuted for fraud to protect the American people!Business Response
Date: 12/12/2022
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ******* ********’s concerns. We would like to inform Mr. ******** that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, therefore, we respectfully disagree with the assertion that we are attempting to defraud a consumer. It is possible that Mr. ******** is a victim of fraud or identity theft, as the email provided in his complaint, does not match the information we have listed on the account.
Based on the Mr. ********’s concerns, American Coradius International LLC will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of his complaint. Should the customer wish to pursue fraud allegations, we kindly ask that he reaches out to ******, Inc., and allow them the opportunity to answer any question he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceInitial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i just recived a letter attempting to collect 87.60 for *** *** and i called *** *** and they had no outstanding balance for me and i havent done any *** *** transactions in over 3 years. and my account is tied to the same bank account ive had for 10 years. a total scam letter ref#********Business Response
Date: 12/12/2022
To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ****** *****’s concerns. We would like to inform Mr. ***** that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, therefore, we respectfully disagree with the assertion that we are attempting to scam a consumer.Based on the Mr. *****’s concerns, American Coradius International LLC will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of his complaint. Should the customer wish to pursue fraud allegations, we kindly ask that he reaches out to ******, Inc., and allow them the opportunity to answer any question he may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M****** Director, Corporate ComplianceInitial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is fake and fraudulent. I have never obtained or had credit from ****** which I will obtain a statement from them as proof. That account number doesn’t exist. I’ve researched the company and there are countless stories of this company attempting to extort people which if this harassment and fake bills don’t stop they will leave me no choice but to contact the authorities to take further action. Also the fact that they used the United States Postal Service carry’s its own penalty. I am informing them of this fraud. American Coradius International LLC needs to fix this issue immediately. I’m uploading the documents which I’ve informed ****** of and am obtaining a statement that I don’t owe them a debt.Business Response
Date: 12/08/2022
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for contacting us regarding Ms. Murphy’s concerns. We disagree with her allegation that our correspondence is illegitimate. Our client provided us with this information, and we are simply advising Ms. ****** of this negative balance. As a result of her allegation that she does not owe this balance and never had an account with our client, we will cease all collection activity and advise our client of her concerns. We ask if Ms. ****** has any additional questions regarding this account, she should contact ******, Inc., so that they may address her concerns. We apologize for any inconvenience we may have caused as a result of our contact. Sincerely, Stephen M****** Director, Corporate ComplianceInitial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail from American Coradius international LLC stating that I owed $28.46 to ******. I have not used my ****** account in a very long time. It states that I owed $51.63 to ****** as of October 5, 2022. It lists additional debits applied to my account as $28.46 and that I was credited $51.63 making a total debt of $28.46 to ****** at this time. I see other very similar complaints about this company. I do not owe this debt. My name along with this debt needs to be removed from this company’s list and any debt collection list. I know this is fraudulent as well because my last name changed over three years ago. They have my old name on the mailing address.Business Response
Date: 12/07/2022
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for contacting us regarding ****** ******’ concerns. We would like to inform Ms. ****** that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, therefore, we respectfully disagree with the assertion that we are attempting to defraud a consumer. It is possible that Ms. ****** is a victim of fraud or identity theft, as the email provided in her complaint does not match the information we have on listed on the account. Based on the Ms. ******’ concerns, American Coradius International LLC will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of her complaint. Should ******* ****** wish to pursue fraud allegations, we kindly ask that she reaches out to ******, Inc., and allow them the opportunity to answer any question she may have. We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns. Sincerely, Stephen M****** Director, Corporate ComplianceInitial Complaint
Date:12/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Coradius International LLC is fraudulently claiming that I owe $65.08 to ******. I do not have any charges, invoices, claims, or bills from ******. My ****** account has been in good standing and paid in full every time it is used. I received a debt collection bill in the mail from ACI stating I owed $65.08 on 10/08/2022 and that I still owe this amount. The invoice from ACI is dated 11/15/2022. They state my ****** account number is *******************. The ACI reference number is ********. This claim is false and this is a scam. Legal action will be taken if any of part of this false claim is reported to any credit reporting agency. I want all aspects of this resolved. I am beyond disappointed that nothing has been done about these repeated actions by this company. Furthermore, the numerous complaints filed against this company for the same issue is obvious evidence that this is a scam.Business Response
Date: 12/02/2022
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ****** *****’ concerns. We would like to inform Ms. ***** that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, therefore, we respectfully disagree with the assertion that we are attempting to defraud a consumer. It is possible that Ms. ***** is a victim of fraud or identity theft, as the email provided in her complaint does not match the information we have on record. Please be aware that neither ******, Inc., nor American Coradius International LLC, provide information to any of the credit reporting agencies, accordingly, this should not appear on the customer’s credit report, nor should it have any impact on her credit.
Based on the Ms. *****’ concerns, American Coradius International LLC will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of her complaint. Should ****** ***** wish to pursue her fraud allegations, we kindly ask that she reaches out to ******, Inc., and allow them the opportunity to answer any question she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceCustomer Answer
Date: 12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Again, this is a scam and needs to be addressed.
Regards,
****** *****Initial Complaint
Date:11/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a letter stating I owe $1250 for a ****** account. I have never had or used ******. This seems like a fraud.Business Response
Date: 11/28/2022
We received a similar complaint from the customer via the ****. Please see the attachment for our response:Dear ***** *****, Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective. We appreciate you bringing your concerns to our attention. Please note, American Coradius International LLC works on behalf of ******, Inc. to collect on delinquent balances. It is possible that you are a victim of fraud or identity theft as the email you have provided in your complaint does not match the information we have listed on record. Based on your concerns, American Coradius International LLC, will cease all collection activity, close the account, and return it to our client, along with a copy of your complaint. Should you wish to pursue your fraud allegations, we kindly ask that you reach out directly to, ******, Inc., and allow them the opportunity to properly address your concerns. We apologize for any inconvenience we may have caused and hope that we have addressed all associated concerns. Sincerely, Stephen M****** Director, Corporate ComplianceCustomer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter via USPS from American Coradius International (a collection agency) 2 days ago claiming that they were trying to recover $14,725 on ******'s behalf. I do not have a ****** account! My banking accounts were apparently hacked for many tens of thousands of dollars with the debits going to ******. I fear that this letter is just the beginning. As requested by ACI, I have a firm, pointed, but polite letter ready to mail tomorrow and expect that this attempt to further defraud and harass will end. I also expect that my credit rating will not be affected. Reference # ********.Business Response
Date: 11/23/2022
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for contacting us regarding ****** ****’ concerns. We would like to inform Ms. **** that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, therefore, we respectfully disagree with the assertion that we are attempting to defraud a consumer. It is possible that Ms. **** is a victim of fraud or identity theft, as the email provided in her complaint does not match the information we have on record. Please be aware that neither ******, Inc., nor American Coradius International LLC, provide information to any of the credit reporting agencies, accordingly, this should not appear on the customer’s credit report, nor should it have any type of impact on her credit. Based on the Ms. ****’ concerns, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of her complaint. Should Ms. **** wish to pursue her fraud allegations, we ask that she reaches out to ******, Inc., and allow them the opportunity to answer any question she may have. We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns. Sincerely, Stephen M****** Director, Corporate ComplianceInitial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from American Coradius International LLC om 11/1/22 dated from 10/24/22, reference # ********, stating that I had an ****** Account ******************* and owe $60.00. from 9/13/22. I do not have an ****** credit card and advised ****** back in March 2022 that someone used my identity to attempt to open an account. ****** stated they can not find an account that I owe $60.00 for. I believe this is a scam. I reached out to the phone number but no one answers.Business Response
Date: 11/03/2022
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for contacting us regarding ******* ****’s concerns. We spoke with ******* **** on November 2, 2022, where the customer advised of their concerns. As a result, we ceased all collection activity, and notified, ******, Inc., that the customer may be a victim of fraud. Please note, neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, therefore, this should not appear on the customer’s credit report nor should it have any impact on their credit. Based on the ******* ****’s concerns, American Coradius International LLC will close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should the customer wish to pursue these fraud allegations, we kindly ask that they reach out to ******, Inc., and allow them the opportunity to properly answer any questions they may have. We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns. Sincerely, Stephen M****** Director, Corporate ComplianceInitial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice stating I owe ****** 74.98. I don’t even use ****** and do not have a credit account with them. I have contacted ****** and this is a scam. The account number they list on the notice is ******************* for ******. I also pulled statements from my account all the way back to September 2020 and not one of them has any type of transactions on them which substantiates the fact that I don’t use ******.
If American Coradius puts a fraudulent account/balance on my credit report I will contact my attorneyBusiness Response
Date: 11/01/2022
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ****** *******’s concerns. We would like to inform the customer that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances, therefore, we respectfully disagree with the assertion that we are attempting to scam one of our consumers. Additionally, this type of account is used to protect the customer’s financial information when making online transactions, and it is not a credit card. It is possible that Ms. ******* may be a victim of fraud or identity theft, as the email provided in the complaint does not match the information we have on record. Please be aware that neither ******, Inc., nor American Coradius International LLC, provide information to any of the credit reporting agencies, as such this should not appear on the customer’s credit report, nor should it have any type of impact on her credit.
Based on the Ms. *******’s concerns, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of her complaint. Should Ms. ******* wish to pursue her fraud allegations, we kindly ask that she reaches out to ******, Inc., and allow them the opportunity to properly address her concerns.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Stephen J. M******
Director, Corporate Compliance
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