Complaints
This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 337 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/17/2025 I received a letter from American Coradius International LLC stating they are trying to collect a debt for ****** in the amount of $298.00. Back on October 3, 2024 I received 3 charges for $298.00 from ****** to which I disputed with my bank because I did not make those transactions and I do not have a ****** account. I called my bank and was informed the investigation was completed and I was refunded as it was a fraudulent charge so was instructed to contact ******. I called ****** to which they state they do not have an account for me and are not familiar with American Coradius International LLC. I believe this is a scam trying to get me to pay or call to obtain my information or payment. I want to make sure this is not affecting my credit and ask they remove this fraudulent account.
Business Response
Date: 01/21/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
Thank you for contacting us regarding ****** *******’s concerns. We would like to inform the
customer that American Coradius International LLC works on behalf of, ******, Inc., to collect
delinquent balances. Additionally, neither ******, Inc., nor American Coradius International LLC
provide consumer information to any of the credit reporting agencies. Therefore, this account
should not appear on the customer’s credit report, nor should it have any type of impact on her
credit.
Based on the issues presented to the Better Business Bureau by ****** *******, American
Coradius International LLC, will cease all collection efforts, close the account, and return it to our
client, ******, Inc. A copy of this complaint and our response will also be provided to our client for
their records. Should the customer have any questions, we kindly ask her to contact our client and
allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the
associated concerns.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:01/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter to an old address claiming that I owe ****** $39.99 from account number *******************. However, my only ****** account has no record of any such transaction.Business Response
Date: 01/15/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
Thank you for contacting us regarding ***** ********* concerns. We would like to inform the
customer that, neither PayPal, Inc., nor American Coradius International LLC provide consumer
information to any of the credit reporting agencies. Therefore, this account should not appear on
the customer’s credit report, nor should it have any type of impact on their credit.
Based on the issues presented to the Better Business Bureau by ***** *******, American Coradius
International LLC, will cease all collection efforts, close the account, and return it to our client,
PayPal, Inc. A copy of this complaint and our response will also be provided to our client for their
records. Should the customer have any questions, we kindly ask them to contact our client and
allow them the opportunity to address any additional concerns they may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the
associated concerns.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:01/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1-10-24 I received a letter in the mail from american coradius international llc stating they are a collection service for ******l and are trying to collect a debt. They letter was addressed to me but my name was spelled incorrect on the letter. It said I opened it on 11-21-24 with amount of $128 and then then 1574.25 were additional charged making my total 1703.06. But I never opened credit with ****** in any way. So I called ****** and they checked using my SSN and reported that I DO NOT have an account with them and they advised me to report this and not send anything to this company as it seems to be a scam. I was relieved ****** was able to check into this. However I am outraged that a company like this that is supposed to be legitimate is able to do this to so many ppl as I have seen several other complaints of the same thing. These poorly ran companies do nothing to check the accuracy of what they send. I will still be monitoring my credit report and have my credit Frozen now. I still do not know why this was sent to me and would like some clarification from this company.Business Response
Date: 01/13/2025
Please see the attachment for our response.Business Response
Date: 01/13/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
Thank you for contacting us regarding ********* ******’s concerns. We would like to inform
Ms. ****** that American Coradius International LLC works on behalf of ******, Inc., to collect
delinquent balances. Respectfully, we disagree with the allegation that we would be attempting to
scam any consumer. Please note that this is not a credit account. This type of account is used to
make online transactions, and you can incur a negative balance resulting from a chargeback.
Additionally, neither ******, Inc., nor American Coradius International LLC provide consumer
information to any of the credit reporting agencies. Therefore, this account should not appear on
the customer’s credit report, nor should it have any type of impact on her credit.
Based on the issues presented to the Better Business Bureau by the customer, American Coradius
International LLC, will cease all collection efforts, close the account, and return it to our client,
******, Inc. A copy of this complaint and our response will also be provided to our client for their
records. Should the customer have any questions or if she wishes to pursue these allegations, we
kindly ask her to contact our client and allow them the opportunity to address any additional
concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the
associated concerns.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22796470, and find that this resolution is satisfactory to me.
Regards,
********* ******Customer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ******Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving multiple letters from this company claiming I owe a debt in the amount of $120.
I have called the creditor who has expressed my account is in good standing and no balance is owed. I called to say this is fake information however the continue to send letters.Customer Answer
Date: 01/06/2025
Please stop sending the false letter to me and remove my name from their databaseBusiness Response
Date: 01/06/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
We appreciate the customers’ concerns regarding our contact. Please be advised that these are
monthly charges for a payment gateway for payments facilitated through a business website. Please
see the websites below for more information regarding this account:
********************************************************************
***************************
While we hope the above information may provide clarity, we will honor ****** ******’s allegation
that this is not her account. Additionally, we will cease all collection activity and forward this
complaint to our client.
We appreciate this matter being brought to our attention and apologize for any inconvenience we
may have caused as the result of our contact.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is not me. I don't owe ****** nor the account belong to me. I can see that they are doing this to a lot of people. Please verify your information instead of sending these types of letters.Business Response
Date: 01/03/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ***** ********’s concerns. Based on the issues presented to the Better Business Bureau by the customer, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of his complaint and our response will be provided to our client for their records. Should the customer have any questions or if he wishes to pursue these allegations, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********Initial Complaint
Date:12/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 2024 had total of $1500 fraudulent transactions on my debit card sent to a ****** made using my name by a scammer. I reported as fraudulent and my bank, **** investigated and found them to be fraudulent as well. I was credited everything back. This company sent me a debt collection notice for one of the fraudulent transactions totaling $999. I contacted ****** and after a painstaking process they agreed and determined that I have never made a ****** account. This company is trying to make me pay for a transaction I never made, and was verified as fraudulent. They need to cease and desist immediately.Business Response
Date: 12/31/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ***** ******’ concerns. Based on the issues presented to the Better Business Bureau by Mr. ******, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should Mr. ****** wish to pursue these fraud allegations, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 12/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:12/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from American Coradius International at an old mailing address stating that they are collecting on behalf of ******, Inc, Ref: ********, Account #: *******************, balance: 425. I never signed up for an account and I called ******, they confirmed that no account exists. This is fraud.Business Response
Date: 12/23/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding **** ****’s concerns. Please note that we have ceased all collection efforts, and the account will be closed and returned to our client. Our investigation of the account and the information provided (e-mail address), indicates that **** **** may have been the victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the customer’s correspondence to the BBB.
We have provided ****** with a copy of this complaint and our response. Should the customer have any questions, we ask that they contact ******, Inc., and allow them the opportunity to address any additional concerns they may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I the mail today that I had an outstanding balance with ****** and that this debt company was collecting. I have not had a ****** credit card and I’ve only used ****** once to buy something online. This is a scam fraud letter and I’m upset that I received it, and this needs to be investigatedBusiness Response
Date: 12/20/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding **** ******’s concerns. We would like to inform Ms. ****** that American Coradius International LLC, works on behalf of ******, Inc., to collect delinquent balances. Therefore, we respectfully disagree with the allegation that we are attempting to scam a consumer.
Additionally, neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on her credit report, nor should it have any type of impact on her credit.
Based on the issues presented to the Better Business Bureau by Ms. ******, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their records. Should Ms. ****** have any questions; we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:12/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We received a letter from American Coradius International LLC seeking $188.20 debt collection on behalf of PayPal. The letter is addressed to **** ***** at **** ********** ***** ******* ****** ** *****. This is our address, but this is NOT our name. Our names are *** * ********** ******** The letter states **** ***** has a $188.20 debt for account *******************, reference ********. We do not have ****** accounts or use ******. Please investigate this company. This is not our debt or our name. The letter from American Coradius International LLC is attached. We are very disturbed by this letter and believe it is a scam and fraudulent act.Business Response
Date: 12/19/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding your concerns. Please be advised, American Coradius International LLC will remove the incorrect address, and *** ******* should no longer receive any correspondence from our office.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** *******Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from ACI stating I had a balance due to ******. After extensive conversations with ****** and ****** credit they verified there was no account under my name or social security number with a balance due. I called ACI with this information and they verified the account was under an email address that was not mine. However, they told me they could not proceed with removing this account from my name "because I live in California" until I filed a Police report with California and submitted information to an email address **************. I asked them to put this information in writing either via email or through postal mail and they informed me they were "prohibited from putting anything into writing". That does not sound legitimate.
This appears to be a very common scam as I found hundreds of other accounts of individuals receiving these fraudulent letters. ACI is obviously doing nothing to help consumers who are being scammed.Business Response
Date: 12/19/2024
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding **** *******’s concerns. We would like to inform Mr. ******* that the California Identity Theft Resolution Act requires the consumer to provide their allegations in writing, accompanied by a police report.
Additionally, neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on his credit report, nor should it have any type of impact on his credit.
Based on the issues presented to the Better Business Bureau and the conversation with our office, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided their review. Should Mr. ******* have any questions; we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of Compliance
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