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American Coradius, Int'l
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC for a collection amount of $800 on a ****** account. I did not recognize that ****** account listed on the letter and did not see any charges on my active ****** account. The account does not even has my real name as an account owner.

      Business Response

      Date: 12/18/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding **** *****’s concerns. Please note that we have ceased all collection efforts, and the account will be closed and returned to our client. Our investigation of the account and the information provided (e-mail address), indicates that **** ***** may have been the victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the customer’s correspondence to the BBB.
      We have provided ****** with a copy of this complaint and our response. Should the customer have any questions, we ask that they contact ******, Inc., and allow them the opportunity to address any additional concerns they may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ACI LLC Customer Service,

      Dear ACI LLC Customer Service,

      I am writing in response to a letter I received from your office regarding a debt of $120.52 associated with a ****** account. I must dispute this debt, as I believe it is the result of identity fraud.

      Here are the details I want to clarify:

      My name, address, email, and debit card information appear to have been used without my knowledge.
      However, the phone number linked to this ****** account does not belong to me, and I have never opened or authorized this account.
      At this time, I kindly request:

      Verification of the debt, including details of the account and any supporting documentation.
      A pause on all collection activities while this issue is being investigated.
      Please note that I did not incur these charges and am actively taking steps to investigate this matter further. I would appreciate your cooperation in helping me clear up this fraudulent activity.

      Thank you for your understanding, and I look forward to your prompt response.


      Sincerely, * * * ****** ***** **************************

      Business Response

      Date: 12/30/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding * * * ****** *****’s concerns. We have attached the requested documents for the customer’s review.
      Based on the issues presented to the Better Business Bureau by * * * ****** *****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their records. Should the customer have any questions or if they wish to pursue these allegations, we kindly ask them to contact our client and allow them the opportunity to address any additional concerns they may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

      Customer Answer

      Date: 12/30/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      * * * ****** *****








    • Initial Complaint

      Date:12/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter last week from this company stating I have a past due amount of 667.33 from a past due *** *** amount of $110.92.
      One problem, I do not owe anything to ** **** and my account is in good standing. I believe this is fraudulent! I am unsure where or why they got my name & address, because this is complete and total fraud.

      Business Response

      Date: 12/16/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ***** **********’s concerns. We would like to inform the customer that American Coradius International LLC, works on behalf of ******, Inc., to collect delinquent balances. It is possible that the customer may be the victim of fraud or identity theft.
      Based on the issues presented to the Better Business Bureau by ***** **********, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should ***** ********** wish to pursue these fraud allegations, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got this letter in the mail today 12/05/2024. Addressed to some weird user name. Not my name or my husbands. That the user name owes ****** INC, 120.00 dollars. We both do not use ******. My husband doesn’t have one. Mine hasn’t been able to be used since about 2017/2018. I called ****** there nothing I owe. Nothing under my name or maiden name with that user name. We never bought anything using ******. This is ridiculous. Clearly many people recently have been sent this. This is scam fraud behavior. I did contact ******. They said there is no such account. I owe nothing. I am not paying something that isn’t mine. I do not want them to contact me or my household. There is no reason to when we have no accounts with them.

      Business Response

      Date: 12/09/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ****** *******’ concerns. Please be advised, American Coradius International LLC will remove the incorrect address, and Ms. ******* should no longer receive any correspondence from our office.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

      Customer Answer

      Date: 12/09/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** *******








    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has contacted me regarding an alleged debt that I do not owe. I believe this is a fraudulent claim, and their actions may violate both federal and California state laws regulating debt collection practices.

      I have received communication from American Coradius International LLC alleging that I owe a debt, but they have not provided any verification or evidence to substantiate their claim. I dispute the validity of this debt and have formally requested that they cease all further communication with me regarding this matter.

      They have not provided me with:
      1. The original creditor’s name and address.
      2. Proof of my liability for the alleged debt.
      3. An accurate accounting of the amount claimed.

      Only a vague letter in the mail claiming "******, Inc" and an account number that is not mine and also has too many digits to even be a ****** Credit account number.

      Under the Fair Debt Collection Practices Act (FDCPA) and California's Rosenthal Fair Debt Collection Practices Act (RFDCPA), I am demanding that American Coradius International LLC immediately cease and desist all contact with me, including but not limited to phone calls, emails, and letters.

      If this matter is not resolved, I am prepared to escalate my concerns to the California Department of Consumer Affairs, and other relevant authorities.

      Business Response

      Date: 12/03/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding *** ****’s concerns. Based on the issues presented to the Better Business Bureau by Mr. ****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided their review. Should Mr. **** have any questions, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

      Customer Answer

      Date: 12/03/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *** ****








    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a letter from American Coradius International seeking $768.62. The letter is addressed to ** ****** *** NY NY to ***** ****** ******. This is my address, but this is NOT my name. My name is ***** ***** ******.

      It says ***** ****** has a ****** debt for account *******************. This is not my ****** account. I checked my own ****** account and have no debt.

      Please investigate this company. This is not my debt or my name. They shouldn’t be sending letters to my home about another persons debt.

      The letter they wrote is attached.

      Please note I don’t have a phone. I only have email so email me. I wrote in a phone of my friend instead but don’t call just email. Thanks

      Business Response

      Date: 11/19/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      We thank you for contacting us regarding ***** ***** ******’s concerns. Regarding the issues presented, we were attempting to reach ***** ****** ******* as stated in the letter.
      Please be advised, we have removed ***** ***** ******’s mailing address. ***** ***** ****** should not receive further communication from American Coradius International LLC, in reference to our customer.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

      Customer Answer

      Date: 11/19/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ***** ******








    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company called me. Failed to identify themselves after many asks. Then tried to bully me into answering their questions. After some back and forth they finally identified themselves. And they instantly pull up on ****** with numerous responses as they are a scam. Only scams call people randomly and don't identify themselves.

      Business Response

      Date: 11/20/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding Mr. *******’s concerns. While we have reviewed the interaction and respectfully disagree with the allegations being made, we will honor Mr. *******s request for no further contact.
      Please note that a copy of this complaint and our response will be provided to our client, **** ******* ******* ****, for their records. We kindly ask Mr. ******* to contact our client should he have any questions or additional concerns.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

    • Initial Complaint

      Date:11/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a mail from American Coradius International LLC trying to collect a debt that I supposedly owe to ******, Inc. with account number *******************. Called ****** and they said the account is not registered to my email or phone number.

      Letter says I owed $x,xxx.xx as of 09/26/24. I checked my online account and I don't owe them anything.

      Business Response

      Date: 11/25/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American
      Coradius International LLC. All issues are researched thoroughly with extra attention to the
      customer perspective.
      Thank you for contacting us regarding ******** ******** Our investigation of the
      account and information provided (e-mail address), indicates that the customer may have been the
      victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match
      the email address provided in the correspondence to the Better Business Bureau.
      Please note that on November 18, 2024, Mr. ******** contacted our office and notified us of his
      concerns. As discussed with the customer, American Coradius International LLC has documented
      and notified ****** of the potential fraud that Mr. ******** is facing.
      We have enclosed the requested documents for the customer s review.
      Based on concerns, American Coradius International LLC, will cease all collection
      efforts. The account will be closed and returned to our client, ******, Inc., and a copy of this
      complaint and our response will be provided to ****** for their records. Should the customer wish
      to pursue these fraud allegations, we kindly ask him to contact ******, Inc., and allow them the
      opportunity to answer any additional questions he may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the
      associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance
      2211 North First Street
      San Jose, CA 95131
      November 25, 2024
      ******** ********

      ****** Account Name: ******** ********
      Account Email Address: ***********************
      Online Account Creation Date: Sep 16, 2023
      Creditor: ******, Inc.
      Original Creditor: ******, Inc.
      Total Amount Due: $1956.15 USD
      Dear: ******** ********
      We referred the negative balance with ****** to ACI for debt collection efforts. At your request, we are
      providing debt validation.
      When you opened your ****** Account online, you agreed to the terms of the ****** User Agreement. To
      view the current ****** User Agreement, please visit
      ************************************************************ You may view the current ******
      Balance Terms and Condition: ********************************************************
      The Total Amount Due (above) is due and owing. Below is a list of the relevant account transactions
      creating the Total Amount Due.
      (1) Beginning Balance +$3.85 USD
      Sep 25, 2024
      (2) Recover to ****** -$980.00 USD involving
      Transaction date Sep 26, 2024
      (3) Recover to ****** -$980.00 USD involving
      Transaction date Sep 26, 2024
      Sincerely,
      ******, Inc.
      This is an attempt to collect a debt, and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:11/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to American Coradius International LLC, thinking I owed a debt after receiving a letter.

      Reference Number: ******** Confirmation Number: ********* Authorization Code: ****** Amount: $467.14

      Transaction Date: 11/06/2024 04:07:47
      Payment Method: **** ******* However, I have now received another letter from American Coradius International LLC stating that I owe another debt.

      Date: November 10, 2024

      Complainant: ****** ****** Creditor: ******* *** Reference Number: ******** Account Details:
      • ****** Pay ID: ******************************
      • Monthly Reference ID: ****** Account Balance: $407.37

      This can't be. After investigating my ****** account, I paid all my monthly payments and never had any monthly debt from ******.

      Business Response

      Date: 11/20/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American
      Coradius International LLC. All issues are researched thoroughly with extra attention to the
      customer perspective.
      We thank you for contacting us regarding ****** ****** concerns. Our records indicate that Mr.
      ****** made a payment for the balance in full on November 7, 2024. Please note that ****** ***
      *******, placed an additional account in our office for the purpose of collecting the balance due.
      We have attached the requested documentation for your review.
      We will forward a copy of our response and Mr. ****** s concerns to our client, ****** ***
      *******. Once he s had time to review the attached documents, we kindly request that he contacts
      one of our Account Resolution Specialist at ###-###-####, Monday through Friday, 8:00AM to
      5:00PM EST.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the
      associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance











    • Initial Complaint

      Date:11/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Coradius International, LLC a Debt Collector, is claiming that I owe $215.00’s from a ****** account. My ****** account was closed out earlier in the year and you cannot close a ****** account unless your balance is paid off. I had 0 Balance. This is Fraudulent and a SCAM. I was never sent any kind of billing from ****** and I had never heard of this FRAUDulent Company or their FRAUDulent billing until this month.

      Business Response

      Date: 11/18/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for reaching out to us regarding **** *******’s concerns. We would like to inform Ms. ******* that American Coradius International LLC, works on behalf of ******, Inc., to collect delinquent balances. Therefore, we respectfully disagree with the assertion that we are attempting to defraud consumers.
      Please note that we have ceased all collection efforts, and the account will be closed and returned to our client, ******, Inc. Our investigation of the account and the information provided by Ms. ******* (e-mail address), indicates that she may have been a victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in Ms. *******’s correspondence to the BBB.
      We have provided ****** with a copy of this complaint and our response. Should you have any questions, we ask that you contact ******, Inc., and allow them the opportunity to address any additional concerns you may have.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
      Sincerely,
      Michelle C********
      Director of Compliance
      This communication is from a Debt Collector.

      Customer Answer

      Date: 11/18/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** *******








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