Business Profile
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Pioneer Credit Recovery, Inc.Headquarters
Complaints
This profile includes complaints for Pioneer Credit Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NOTE: In each use of the word "company", it refers to Pioneer Credit Recovery.
A few years ago, a letter was delivered by the USPS addressed to my deceased son at my street and city address. My son died in 2018 at the age of 43. The company, a collection agency, claimed that he owed money due to an incident in Hawaii. I called the company to tell them that my son was deceased and never lived at this address. They said that I would need to work with the State of Hawaii regarding this situation. I then called the appropriate office on the island of Oahu, Hawaii. They were quite nice about the situation and said they would take care of the matter. Now, a few years later, the company has again sent a letter addressed to our deceased son at our home address. They are trying to collect $212.12 from three alleged violations involving how he parked his car. No dates relating to these alleged violations are noted in the company's letter. It is emotionally difficult receiving these communiques. The company should deal with Hawaii itself as opposed to requiring me to do so each time that they inappropriately send their business letter to my home address addressed to our late son saying that it is a “Demand For Payment”; after all, it is not my debt.
REQUESTS: 1. I request that the company REMOVE my Arvada, Colorado, address from this account. Our son lived in Hawaii his whole life, including the time of his tragic and controversial death. 2. I request that the company does not try to contact me or any other of my family members through any and all possible modes of contact regarding this account. Any such attempts by the company to make contact with relatives of my deceased and beloved son about a debt he acquired during his lifetime will be considered harassment. Also, I suggest that the account be closed.
Business Response
Date: 06/24/2025
The business has responded to the complaint however has requested that their response not be published due to privacy concerns.
Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt ******* ******* *** **********/PIONEER CREDIT. I do not have a contract with PIONEER CREDIT; they did not provide me with the original contract as I requestedCustomer Answer
Date: 05/30/2025
I did not keep any copies. I get a call from them every day harassing me about the debt.Business Response
Date: 06/11/2025
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate mailed a response directly to the customer today. Please allow sufficient time for delivery.Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company, ****** ***** ***********, owed Sales Tax from a previous year. LaShonda W*** from Pioneer Credit Recovery called me about it. The debt was paid in January of 2025. We received the attached letter confirming the debt was paid. However, LaShonda W** continued to call me and leave voicemails 10 more times after the debt was paid (1/29, 2/12, 2/19, 2/26, 3/5, 3/20, 3/27, 4/3, 4/8, 5/16). On EVERY voicemail, she called me the wrong name, *******, and called our company the wrong name, ******** ************. My name is ******* and our company is ****** ***** ***********. I returned her call more than half of those times and left voicemails because she never answered. I told her that she has the wrong information because 1) our debt is paid and 2) she's referring to the wrong company. After she called again on 4/8/25, I called the company to complain. The woman on the phone told me to send an email and attach the settlement letter. I did that and thought the calls would finally stop. Nope, today I got another call from LaShonda W**. This time she called me ****** and still called our company ******** ************* I am at a loss and don't know how else to make these calls stop and that is why I'm filing a complaint with the Better Business Bureau.Business Response
Date: 05/22/2025
The business has responded to the complaint however has requested that their response not be published due to privacy concerns.Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern:
I am writing this memorandum to explain that I disagree with the bill collector that I owe them $6900. They informed me that the original bill originated from ******* ******** I contacted both ******* and ******* ******** Both agencies told me that I did not owe any organization any money.
However, there is an outstanding bill on my credit report, which dropped my credit score 99 points on one report. Pioneer Credit sent me a first notice, second notice and garnishment letter all in the same day. I have contacted them several times, responded back with a letter asking for a copy of the original bill along with a request for a hearing.
I have no knowledge of the bill because I never received a bill from ******* or ******* ******** Pioneer Credit claims that I had due process. I protest that because I never received a bill or a prior notification.
I suspect possible fraud and have reported it to Defense Health Agency. I am also sending a copy of this letter to the HR department at the Iredell Statesville School District.
I am asking that Pioneer Credit close this claim immediately and remove this derogatory information from my credit report.Business Response
Date: 03/21/2025
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate mailed a response directly to the customer today. Please allow sufficient time for delivery.Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I work for a non-profit organization and have been attempting to pay an old Utility Bill for a client. Every person, Jason, Dolores and juliana, that I have spoken to have been very rude, agressive and unprofessional. While attempting to find out the correct amount of the clients debt, I have been given the run around. I am being told to reach out to US treasury, and when I do they defer me back to Pioneer. Pioneer refuses to help this client ensure the the balance is correct and stated that they do not have access to it, that the treasury does. When I called the treasurer office they stated that Pioneer Credit has locked the account and they cannot get into it.
ALL I AM GETTING IS THE RUN AROUND. IS THIS TRULY HOW DEBT COLLECTORS AND THE US TREASURY ARE ALLOWED TO SPEAK TO PEOPLE.Business Response
Date: 01/03/2025
The business has responded to the complaint however has requested that their response not be published due to privacy concerns.Initial Complaint
Date:09/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was instructed to make a payments and a real estate tax to Pioneer. I made this payment on the 20th and was told it would take around two business days to process. Despite this, they have still not sent my payment to the relevant parties to settle the debt. I have called pioneer multiple times and they have told me it would be processed in a few days. Each time I call it is past the time they have told me it would be processed by with still no results. They have taken my money without performing the service of settling the debt like they were contracted to do by the city.Business Response
Date: 10/03/2024
The business has responded to the complaint however has requested that their response not be published due to privacy concerns..Initial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice in the mail by ****** ********s dated July 8, 2024. The notice informed me that I have an outstanding debt of $428.44. It stated that ****** ********s would be recouping the debt for my employer (***********) via wage garnishment and has the creditor agency as ******* ******* *** ********** *******. It stated that the check is addressed to Pioneer Credit Recovery, PO Box 979113, St Louis MO 63197-9000 and that I should contact Patricia P***** at ###-###-####, [email protected].
This debt is also listed on my TransUnion and ******** credit report. On the ********** report and the wage garnishment notice it lists **** as the creditor agency however I called **** and they have no record of me owing a debt and do not have my wage garnishment notice. On ******** it lists that I owe "******* ******* * ***"
I contacted pioneer several times and they ask for my social and act as if I owe a debt but can't give me answers as to who exactly I owe.
I honestly think this is a scam because I'm pretty sure I don't owe **** but if it is true I would like to ensure that this company is legit.Business Response
Date: 10/04/2024
Thank
you for your message. In the interest of protecting the privacy of our
customers, the Office of the Customer Advocate responded directly to the
customer. Please allow sufficient time (at least 7 - 10 business days) for
delivery.Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pioneer contacted me by mail, on correspondence dated 19 January 2024. Pioneer identified the debt as a U.S Department of the Treasury, Bureau of of the Fiscal Service, submitted on behalf of the Department of Veterans Affairs (VA) with an original debt of $10,147.69 and Pioneer Credit Recovery other fee's of $3,247.25 for a total of $13,394.94.
I do not owe or have any responsibility for the debt you’re trying to collect because the debt has been recalled by the United States Treasury in June 2024 (the debt has been PAID in FULL). I am respectfully requesting that you contact the Treasury Department to verify my claim.
Because Pioneer has not provided written documentation that the debt has been RECALLED or CANCELLED, this debt is still outstanding.
I am requesting proof of debt cancellation.Business Response
Date: 08/01/2024
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery (7-10 business days).Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Pioneer Recovery today regarding account# ************ on 7/10/24 and spoke with Teresa P**** around 230pm. I advised her that I was placed in financial hardship and have not been able to pay my bills due to the unauthorized debits-taking money from my social security check. They have been taking my money ever since 12/2/2023. Due to me being a 71 year old woman on a fixed income- this has caused me to be without adequate food and sometimes being without other necessities in my home. I have had to borrow money to which I cannot afford to pay back just to keep the lights on. Teresa told me they were taking the money because of a worker's comp claim or a slip and fall to which money had been owed to the Dep of health and human services. I assured her that I had not been in any accidents, and I didn't owe money to anyone.
I never authorized anyone to take money from my check/account and I am requesting that this company CEASE and DESIST collecting money and return all monies taken. I also request a legal debt validation authorizing them to take my money. I never made a debt/contract with Pioneer and want FULL compensation for the hardship they caused. Failure to comply with my request will result in a civil lawsuit from my consumer attorney. Govern yourselves accordingly.Business Response
Date: 07/17/2024
The business has responded to the complaint however has requested that their response not be published due to privacy concerns.Customer Answer
Date: 07/17/2024
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
I reject the response because I requested that they provide documents giving them permission to take money from my social security check and I further requested that they send me a legal debt validation holding me under contractual obligation to pay anything to them. I further requested they CEASRE and DESIST taking my money and refund all monies they had taken from me. To all of my demands- they have failed to follow through. I will go ahead and contact an consumer attorney to rectify the situation. I tried to resolve at the lowest level. However, I see they are only concerned with exploiting the elderly and taking money that doesn't belong to them.
Regards,
***** *******Business Response
Date: 07/19/2024
The business has responded to the complaint however has requested that their response not be published due to privacy concerns.Customer Answer
Date: 07/19/2024
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
I do know that I do not owe Pioneer any money. I have contacted a consumer attorney who will be in contact with you. Thanks for your response.
Regards,
***** *******Business Response
Date: 07/23/2024
The business has responded to the complaint however has requested that their response not be published due to privacy concerns.Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received this 2nd Notice Action Required notice that I owed $254.55 for Regi VEH OnRSHP TRANS W/IN. This Traffic fine was noted as occurring before 11/1/2020. First this is the first notice I have received and more importantly I have never owned purchased or transferred Owner ship in the state off Hawaii. I did a quick and easy search to find that in 2018 there was a ******* ****** who was fined $200.oo for this offense but again I live in Ohio and was not living in Hawaii. This Credit company is using scare tactics saying I was going to loose my license. They do no research if they find a name that is even close they mail you a bill.Business Response
Date: 04/29/2024
The business has responded to the complaint however has requested that their response not be published due to privacy concerns.
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