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Business Profile

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Pioneer Credit Recovery, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pioneer Credit Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pioneer Credit Recovery, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So it’s a debt collection I believe they buy debts so they had a couple of my goods apparently, but we agreed to pay for I believe it was like four months on like a phone bill and then they took it upon themselves to collect another day without my permission and that went on for two years and I want my money back because I didn’t give them permission to take that money from my account. It was something like $18 a month.

      Business Response

      Date: 11/29/2022

      The business has responded to the complaint however has requested that their response not be published due to privacy concerns.

    • Initial Complaint

      Date:10/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pioneer contacted me by phone last week re: an employee, that they say owes a medical provider for services rendered in the past. They could not tell me any info, including a date, as to when this supposed service was provided but it was probably in 2021 or maybe 2020 and they said ****** was also named. The employee they named has not had insurance with **** through our group insurance for several years as he has Medicare! I told them I would pay $0 without proof and then checked with the employee who knew nothing about this- and I had heard nothing about this before that phone call. An email was sent to me and, upon opening it, it had an "Unsubscribe" option at the bottom!
      IF our employee did owe money for a medical service, our company would not be involved, as it would have been between the employee and the ****** provider. Pioneer is saying the company I work for owes this debt to the Dept of Health and Human Services, referred to them by the US Dept of the Treasury, Bureau of the Fiscal Service.

      I rec'd a letter in the mail (attached) today about this $1,442.38. Info included in today's mailing:
      Acct # ******** As of 4/13/22, owed $1,383
      Between then and today, $59.38 charged in interest
      Current balance: $1,442.38

      This is a scam!

      Business Response

      Date: 10/31/2022

       

      The business has responded to the complaint however has requested that their response not be published due to privacy concerns.

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several calls to my moms phone in thaw last 4months a man leaving messages and calling people that I haven’t talk to in years leaving messages and if my phone is tap . I’ve asked multiple time for him to not contact me via phone on through mail and I continuously received call and people who know me also receives . Call it’s harassment me because I have no idea what company illegally owes becuase I haven’t received anything in writing .

      Business Response

      Date: 10/04/2022

      The business has responded to the complaint however has requested that their response not be published due to privacy concerns.

    • Initial Complaint

      Date:08/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It shows I owe a debt to the USDA of 586.79. Reference #********. I have contacted my employer (USDA) and they have no records as to why I was sent to collections. There were no outstanding balances. I have emails from them stating this is a scam yet I am continually harassed from Pioneer credit recovery. There is no record from any one as to the debt I owe.

      Business Response

      Date: 09/02/2022

      The business has responded to the complaint however has requested that their response not be published due to privacy concerns.

    Pioneer Credit Recovery, Inc. is BBB Accredited.

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