Business Profile

Auto Transportation

V2 Logistics Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

159 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I initially hired these people to transport a 2023 Range Rover they seemed like they had it together. HOWEVER, that is how they hooked me in. People answered the phone right away to take my payment and offered insurance, received the confirmation email....and this is where 3 days of h*** and frustration begins. Day one allegedly vehicle was scheduled for pick up April 13 and if course no call and no one to talk to. I read the reviews about them blocking your number, but as a business owner myself I figured this could not be, they have to be better than that. Low and behold the reviews are 100 percent correct, they will block your number and throw you into a 1 hour hold time just to end up in a voicemail of no returned calls. April 14 allegedly vehicle is being picked up, not a word not a peep from this company. They have already charged my credit card and I call and call and nothing. No one to assist you. Not a peep. April 15, I call dispatch center by finding a number online and say I have been waiting 2 days for pick with nothing and zero communication, agent assures me a phone call after they speak with the driver that was at 8am and now as I write this it's 5pm. No response and no communication from anyone. Of course now they are closed! Shocking. I can 100 percent appreciate and respect delays, but at the very least inform your customer as what is going on. To leave waiting at home is just a complete disrespect of your time and as a client. Shame on them. I still have no clue when this car will be picked up. Bottom line, believe the reviews. I wanted to give this company the benefit of the doubt. Go elsewhere with a better reputation if you don't want to be very upset with the entire process. I'll update this with a grand finale. Stay tuned but don't hold your breath.....
Business Response
Date: 04/18/2023
Dear **************,

I'm sorry to hear about your negative experience with our transportation services. We apologize for the inconvenience and frustration that you experienced due to the lack of communication and delay in pick-up of your vehicle. We take all customer complaints seriously and we will use your feedback to improve our services.

We understand that your time is valuable and we should have provided better communication regarding the delay in the pick-up of your vehicle. We want to assure you that we do not intentionally block any customer's number and we strive to provide the best customer service possible.However, in this case, we fell short of our standards and we are sorry for that.

We have processed a full refund for you. You should have received an email regarding the refund from *********************************** It may take a few days for the refund to clear, but the process has already begun. If you have any questions, or would like the transaction ID for the refund, please contact ***********************************Thank you for your understanding and we appreciate the opportunity to make things right and regain your trust.

Sincerely,

RoadRunner Auto Transport
Customer Answer
Date: 04/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:03/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Terrible Customer relations and atrocious business ethics and practices. On Wednesday night March 15, 2023 I searched online for a price and received an email quote. TWELVE HOURS later (the next morning March 16, 2023) I received a HIGHER quote. I called to inquire WHY the difference and was told the "quote" was just an estimate (in spite of the fact the emailed quote stated "Total Price"). The agent then proceed to explain (i say justify his attempt at gouging the price) that the quote didn't include taxes and other fees ("Total Price"???). He then stated that if one was to look up the definition of quote in Websters it would be defined as an estimate.I have the emails and text messages supporting these statements.I contacted ROADRUNNER Auto Transport but communications came from a V2logistics domain.
Business Response
Date: 04/03/2023
Dear Customer,
We are very sorry to hear about your negative experience with our company. We take all feedback seriously and strive to provide our customers with the highest level of customer service and transparency.
After reviewing your account and communication with our representative, we acknowledge that there was a miscommunication about the nature of the quote you received. We apologize for any confusion this may have caused. Our team would like to clarify that the initial quote provided to you by our instant quote calculator can change due to fluctuating demand and fuel rates. However, we understand that this was not made clear in the email you received, and we apologize for any confusion or frustration this caused.
We would like to assure you that we are taking steps to improve our communication and ensure that all customers are provided with accurate and transparent pricing information. We value your feedback and will use it to continue to improve our services.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
RoadRunner Auto Transport
Initial Complaint
Date:02/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I engaged with RoadRunner Auto Transport 1/9/2023 to ship a car from ********, ****** to *******, **. They scheduled a 1/12/2023 pick up which happened as planned. The expected delivery date was for 1/17/2023 and the car did not arrive until 2/2/2023. During that time was I was getting no updates and was calling daily to understand the whereabouts of the car. At one point they put me in touch with the driver who explained that the truck had broken down 4 times and was unfit for the road. Since then they have given me two refunds of $50 and $25 for my $1500+ bill although now when I talk to them they claim they do not offer refunds regardless of their service, even due to pure negligence of their truck fleet.
Business Response
Date: 02/07/2023
We apologize for any inconveniences you have experienced. Unfortunately we do not compensate for delays. We clearly state that all transport dates are estimated and cannot be guaranteed as we are suceptible to delays during transport. Please review your terms of service attached.
Initial Complaint
Date:02/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contracted Road Runner to deliver my car from ******* to *************. They repeatedly suggested I buy their insurance for an extra $100 to protect from accidents "acts of god". I declined. The car was delivered on time, however, after I drove it, I found it unstable in a turn. I looked under the car and saw that one of the control arms was bent. See the attached image. The operator must have tried to attach the car to the transport vehicle using the control arm. The repairs cost $635. I submitted a claim. They say that since I did not buy their insurance, they do not have to pay for this damage.I want the cost of repairs.
Business Response
Date: 02/07/2023
Thank you for bringing this to our attention. Management will review your case and reach out to you within 2 business days. Thank you for your patience.
Initial Complaint
Date:12/21/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to get a vehicle shipped from ** to **. They told me they had a carrier lined up and would have it delivered today 12/21/22. When I agreed I specifically asked if it was already taken care of and they agreed it was. No waiting, no bidding, confirmed to pick up today. After a few hours of not hearing from anyone I called back. They told me since I had already been working with another company it would be difficult to find someone. I reminded them that when I originally called the person said they for sure had someone that would pick it up today, that was the only reason that I chose them and that technically they lied to me.This is when they got loud with me and hung up. I called back but was hung up again by another associate. I called back again and got the original kid who lied to me who said he cancelled our agreement and charged me a fee for breach. At that point I wanted absolutely nothing to do with this company.This was all within 3 hours. Totally unprofessional and the worst shipping experience I've had.
Business Response
Date: 01/06/2023
Thank you for giving us the opportunity to address your concerns. Since you booked transport with other companies we could not fulfil your transport. Your order has since been cancelled and you were refunded completely.
Customer Answer
Date: 01/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:12/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired RoadRunner Auto Transport to move my car from *******, ** to **********, ** for my move across the country. The company's website listed a four-star better business bureau rating and described a process where I could track my car en route using their website. I was told that at any point, I could log in and see where my car was and that I could leave my car for pickup and I would get a text or call when the driver was on the way again to confirm the pickup. I was also told this same procedure would follow for the drop off of the car. I felt safe and left my car in their hands while we started our move across the country. This was November the 2nd, 2022. It immediately became a huge mess. My neighbors were watching my car for me (a very safe neighborhood where I knew all of my neighbors on Whidbey Island) and they called to tell me that my car was gone. I did not get a text or a call, so I started to worry that my car was stolen. I spent 3 hours on the phone over the next two days talking to customer service and they were unable to verify until 48 hours later that my car was with the carrier. At one point, I told the dispatch that I did not know whether to call them or call the police. The website kept showing me that my car was waiting to be picked up and did not even verify the carrier. I talked to customer service again because was worried about the drop-off coordination in **********, where my nephew was going to handle the arrival and store my car for me until my arrival. The carrier called my nephew out of the blue, disrupted his work day, and told him he was parked at a parking lot close by because he could not fit the carrier down his street. My nephew picked up my car and immediately noticed something was wrong with my brakes. I could not verify until I got home to *** on December 6th. My emergency brakes and brakes were destroyed. Before transport, my car had a complete tune-up from my mechanic, $1000 dollars of work and running perfectly.
Business Response
Date: 12/07/2022
Thank you for bringing this issue to our attention. A representative from our claims department will reach out to you to further assist you. Thank you for your patience.
Customer Answer
Date: 12/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They have asked me for documentation which I was never given at an inspection when my car was picked up and dropped off. they have also asked me for two estimates which is unheard of when my brakes are not working and I would have to pay to tow my car to two mechanics before getting it repaired. They did not offer to refund my money paid for transport or discount that payment when they falsely advertised a service that I never fully recieved.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 12/16/2022
Thank you for bringing this to our attention. We see that you have already filed a damage claim with our department directly. Your claim is being processed. Management will follow up with you directly. Thank you.
Customer Answer
Date: 12/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They damaged my brakes severely in transport and did not follow their own procedures for inspection at pickup and drop off.

I requested that they cover the cost of the damages to my breaks and a full refund of the transport fees. The company contacted me via email requesting documentation that their dispatch never gave me. I sent them a copy of the receipt over two weeks ago and have heard nothing in response.

I have not received an email, call, refund or anything from this company and now I am out over two hundred dollars for the cost of my brakes. We are lucky that we were not injured driving with no brake fluid and no brakes.

--
****************************

***********************
Initial Complaint
Date:11/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a confirmation and notice that a carrier had been assigned, a carrier then called me and gave them my information. I assumed the carrier was who road runner hired. Turns out it was someone else who somehow got my information from roadrunners form I filled out online and I've been billed twice. Roadrunner then went to pick up the car and it wasn't there because the other carrier had picked it up. These shipping brokers knowingly and intentionally mislead the public consumer about the process. My information was given to roadrunner and somehow another broker got the information which ended up costing me twice the amount and lots of headaches.
Business Response
Date: 12/13/2022
We apologize for any inconveniences you have experienced. We do not share customers information and regret the experience you've had. You have been refunded in full. Thank you for bringing this issue to our attention.
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid this company well over **** dollars to ship my car from ********** to Hawaii. It was picked up October 17th and was supposed to be here and available to pick up on November 11th. I have never received any updates or statuses from them regarding my car after it was picked up, I have to contact them to get info, and its always oh yeah, sorry its still in **********. It has been delayed 3 times now, and its now looking like it wont be here until December. They havent tried anything to rectify the situation, I should be getting a full or partial refund and a rental car until mine arrives. And I have asked for this, they said nothing. Luckily I have a work truck provided by my company, but my wife is stuck at home with no transportation and cannot go look for work until the car arrives. This is costing my family money daily now. We live out in the jungle, no public transportation and nothing within 15 min drive. They have been so unhelpful, rude and condescending.
Business Response
Date: 11/18/2022
We sincerely apologize for the inconveniences this delay may have caused you. The carrier assigned to your vehicles transport successfully delivered to the port within the originally scheduled window to make the intended sailing, however due to port delays that could not have been anticipated your vehicle has not yet sailed. Because delays are common, we always advise that all dates are estimated and subject to change, and it is for this reason we do not offer compensation for accommodations like rentals. We have asked that management contact you to advise of your vehicle current sailing schedule and apologize for this issue
Customer Answer
Date: 11/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This is not a television or microwave we are talking about here, its my car, my only car. I dont WANT my car here, I NEED my car. ts not so much that this company has failed to deliver on time. Its their nonchalant attitude about it all.They have missed the deadline twice now and I have lost all faith. And again, Im the one who had to reach out to find out about these issues. I run a 150 million ************ company, I understand logistics, operations, and most importantly customer servicecommunication goes a long way. So far I have had zero communication. Put my effing car on a boat and get it here, now. Theres obviously a reason why youre not an accredited BBB company and your ****** reviews speak volumes

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 11/22/2022
We sincerely apologize and regret the experience you've had. Management will reach out to you to further assist you and update you on the status of your shipment. Thank you for your patience.
Customer Answer
Date: 11/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Fuck this sorry excuse for a company. I hope they go out of business and their ****** employees end up flipping burgers at ********** theyd probably be bad at that too

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contracted Hawaii Car Transport (V2Logistics) on July 23rd 2022 to ship my vehicle door to port from Monroe ** to *******************. I that same day opted to also purchase their insurance policy as the car is a collectors item. On 8/8 the vehicle was picked up with a few minor scratches that we indicated in the pick up inspection. On or about 8/20 I was contacted via phone by ******************************* to make me aware that the key fob was accidentally locked in the vehicle at the port and if I was able to contact AAA to go and open the vehicle. I made ********************* aware that AAA wouldnt unlock the vehicle without me being there and that I was in Hawaii and not wherever the port was where my car was located. She then let me know she would get back to me letting me know my options. The following weekend went by to be contacted and told on 8/26 that I needed to hire a locksmith at my own expense. Even though I protested as I didnt lock the keys inside (there was a key tag stating not to) I still went ahead and hired a locksmith only to be given the wrong address for my vehicle not once but twice. After researching my vehicles location and who was actually handling the shipping (*****) I contracted another locksmith and gave them the correct address myself. Needless to say him accessing the vehicle at the port was over an hour and half and quite the headache for myself and the contracted locksmith. The Vehicle sat immobile for over two weeks at the port. Once it did arrive on 9/16 the car was scratched all over and the driver seat broken. From shipping to arrival no one was willing to assist me. No one attempted to take responsibility for extra costs incurred. Then I submitted a claim for the damage knowing they would decline, which they did. The people I did speak with were sarcastic and I felt belittled. I have all the email exchanges where fault was admitted but no recourse or compensation offered. Worst experience with a business ever. Completely unreliable and unprofess
Business Response
Date: 11/02/2022
We sincerely apologize and regret the experience you've had. Thank you for bringing this issue to our attention. Management will reach out to you within 2 business days to further assist you.
Customer Answer
Date: 11/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Its been 4 business days band no one has contacted me. I expected this behavior as this is part of my complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 11/07/2022
Thank you for your patience while management reviews your claim. We see that your vehicle had preexisting damage which is notated on the bill of lading. We have attached the bill of lading for further clarification. Since the damage was already preexisting prior to your shipment we cannot further assist you in any claim. Thank you for your understanding.
Customer Answer
Date: 11/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Theres additional damage. They said the damage was existing and it wasnt. Id also like to be refunded for locksmith I had to come out of my own pocket for and they refuse to address that. The damages to my vehicle werent pressuring and I have the before pickup and after pick up as well.

*******************************
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been scheduled for THREE weeks for their carrier to pick up my car on 10/18. The *** OF, I looked at the portal, and the carrier is no longer assigned. I received NO notice from RoadRunner. I had to call and check on the status. Their customer service representatives are SO rude each time I've spoken to them. I tried to cancel yesterday evening, 10/18! They make it impossible to cancel, and I need this to be addressed IMMEDIATELY. Please refund my money for a service you COULD NOT complete. Stop holding me and my nearly $1900 HOSTAGE. This is not fair, and I will *** you if you do not get your act together and do the right thing for your FAILURE to provide services. To top it off, they are giving advice of hiding your keys for pick up and ALLOWING their drivers to hide your keys for drop off. REALLY?!? Okay, let me dig a hole in the ground outside of my apartment complex to ***** my keys? What in the world!!! This is not ethical, safe, or advice a REAL company should give. I am disgusted by this company and need them to address my concerns IMMEDIATELY!!
Customer Answer
Date: 10/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************

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This business has 1 alert

Complaints

Customer Complaints Summary

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V2 Logistics Corp. is NOT a BBB Accredited Business.