Reviews

This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

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  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815-1109

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  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

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  RoadRunner Auto Transport

  4411 S 40th St Ste D3 Phoenix, AZ 85040-2923

Review Details

• Review frombryant b

  Date: 01/02/2024

  1 star

  bryant b

  Date: 01/02/2024

  I recently had a disappointing experience with Road Runner Transport. Initially, their communication was prompt and persistent; they called me several times to finalize the booking and payment for a car transport. This eagerness, however, took a drastic turn once I completed the payment.After confirming and paying for the service, I've been met with complete radio silence. My attempts to reach them through phone calls and emails have been unsuccessful. There was a promise that my car would be picked up on either the 28th or 29th, with a confirmation to follow post-payment, but now it's already the 2nd, and I'm left with no responses and no updates.The lack of communication and failure to fulfill their commitment has left me in a difficult position, with my car still sitting and waiting for pickup. This experience has been incredibly frustrating and has caused significant inconvenience. I expected a more professional and reliable service from Road Runner Transport, but unfortunately, they have failed to meet these basic expectations.I hope this review helps others to make an informed decision before considering their services.

  V2 Logistics Corp.

  Date: 01/10/2024

  We sincerely apologize for the disappointment and inconvenience you've encountered with RoadRunner Auto Transport. We acknowledge the breakdown in communication and the delay in fulfilling your car transport request. After a thorough review, we found that your order was canceled as per your request, and your card was never charged. We are actively addressing our internal processes to ensure better transparency and communication in such situations. Your feedback is invaluable, and we appreciate the opportunity to improve our services. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

• Review fromPatricia R

  Date: 01/02/2024

  1 star

  Patricia R

  Date: 01/02/2024

  ABSOLUTELY DO NOT do business with Roadrunner Transport. I scheduled a pickup, confirmed with an agent, paid (an additional $150 above initial quote), and received dates of pickup and drop off. I received an email confirmation and four texts to confirm. I was told by the agent that a carrier was assigned and gave me dates, but when I go to Roadrunners website to track where the carrier is, it says assigned carrier pending. The agent said the carrier that was going to transport the car was charging the additional amount. How did he know this if I never received an assigned carrier? Four days after pickup date, nothing. I have called the customer service number and the number of the scheduling agent and never got beyond eternal hold except twice to leave a message. I did not receive any return calls. I want to cancel the order so that I can hire another transport service. It does not look like it can be cancelled at their website, and if no one answers the calls, I cannot do this. I need to hire another service, but if Roadrunner sends a carrier and the new company sends a carrier, it will be an huge mess. I need this car. Anyone who reads these reviews GO WITH ANOTHER COMPANY!

  V2 Logistics Corp.

  Date: 01/03/2024

  We sincerely apologize for the challenges you faced with RoadRunner Auto Transport, and we regret any inconvenience caused by the cancellation of your order. We understand the importance of a seamless transportation experience, and we acknowledge that our communication and service fell short of your expectations. We have processed the cancellation for you, and we genuinely apologize for the frustration caused by the delays and difficulties in reaching our customer service. Your feedback is invaluable as it helps us identify areas for improvement, and we are actively working to enhance our processes to prevent similar situations in the future. We appreciate your understanding and the opportunity to address your concerns.

• Review fromJennifer A

  Date: 12/22/2023

  1 star

  Jennifer A

  Date: 12/22/2023

  I wish there was an option for 0 zeros, or even less than the. DO NOT do business with this Alaska Car Transport, Roadrunner Transport, or any other business name they choose to give. We scheduled a pick ** in ******** to be delivered to ********* **. We received an email confirmation and text confirmation. 2 days before the pick up date, we received a phone call confirmation. The day of pick up ... nothing. We were then told the transport company canceled, but nobody can tell us why. I have spent the last 2 days trying to get answers. After waiting over an hour each time for a representative, they have put me on hold. Once even transferring me to a department that was closed. All the customer service agents were beyond rude, especially ****. This company is a scam .. never do business with them.

  V2 Logistics Corp.

  Date: 12/27/2023

  We sincerely apologize for the frustrating experience you had with our car transport service. We deeply regret any inconvenience caused by the cancellation of your order. This falls short of the high standards we set for ourselves, and we understand the importance of reliable and transparent communication in the transport industry. We appreciate your feedback and take it seriously, as it helps us identify areas for improvement. Your order has been canceled as per your request, and we are committed to addressing this matter promptly. We understand the value of your time and patience during this process.

• Review fromTerry L

  Date: 12/17/2023

  1 star

  Terry L

  Date: 12/17/2023

  Warning! Do not use this company. I paid for door to door delivery. The driver is now telling me I have to pick up the car on other side of city. Company will not communicate by phone. I f you try to call plan to be on hold over an hour.

  V2 Logistics Corp.

  Date: 12/19/2023

  We deeply regret the inconvenience you faced with our door-to-door delivery service. Your feedback is crucial, and we apologize for the unexpected change in delivery location and the difficulty in reaching us by phone. We are actively looking into this matter to rectify the situation and ensure it doesn't happen again. Your patience is highly appreciated as we work towards resolving these issues and improving our services. Thank you for bringing this to our attention, and we're committed to making the necessary improvements.

• Review fromJulia S

  Date: 12/16/2023

  1 star

  Julia S

  Date: 12/16/2023

  This company is a full scam company. I believe that the positive reviews you see for this company online are fake reviews. They took our $700 to have our car shipping from **** to SC and said they would bring it within 2 days. It is quite an elaborate scam because for days they keep you hanging and say they are understaffed, but in the end they just drop you.

  V2 Logistics Corp.

  Date: 12/18/2023

  We would be happy to look into this matter for you. However, we were not able to locate your order with the information you provided here. Please respond with your booking number and we will review this matter at once. Thank you!

• Review fromJim B

  Date: 12/15/2023

  1 star

  Jim B

  Date: 12/15/2023

  I will be adding to the many negative reviews for this company. I bought a **** **** F5 truck in ********** ********** and wanted to move it to *****, *****. I used the Road Runner Auto Transport website to book the transport. They quoted me $725 for the 390 mile trip. That seemed reasonable. Then they asked for the dimensions of the vehicle, which the seller provided. They then raised the price to $925 because they said the truck was big. I had told them upfront that it was a **** F5 so they should have known it was big when they quoted it in the first place. Then a couple days later they raised it to $1221 because they said the truck was inoperable which was false. The truck ran and moved on its own power. Since I was on a tight timetable, I was forced to agree to this extortion. So the truck was delivered on Monday, December 11 by two guys who clearly were descendants of the Keystone Cops. Despite having ample room to maneuver, they were totally incapable of backing up the trailer with the vehicle on it. This must have been the very first job they ever did and they had no concept of how to drive and back up with a long trailer. Back and forth they went for half an hour, blocking traffic on the main road as they vainly failed to get the concept of which way to turn the steering wheel to get the trailer to go the way they wanted. They talked to each other in Russian I believe, so I couldnt tell what they were saying, but finally after many failed attempts to back the truck up, I had to tell them explicitly how to turn the wheel and where to drive. I couldnt believe how incompetent these guys were. When they finally got to the point where the vehicle could be unloaded, they ran the vehicle into the neighbors fence and bent it over. Then they couldnt get the ramps back on the trailer. I will never call this company again. Bait and switch on the pricing, then send out two incompetents to deliver the vehicle

  V2 Logistics Corp.

  Date: 12/18/2023

  We are genuinely disheartened to hear about your less-than-ideal experience with our services. We deeply apologize for the inconvenience and frustration caused during the transportation of your **** **** F5 truck. First and foremost, we understand the importance of transparency in pricing. We strive to provide accurate quotes based on the information provided by our customers. It's regrettable that there was a discrepancy between the initial quote and the final pricing due to the dimensions and operability assessment of the vehicle. We acknowledge that this wasnt communicated effectively, and we apologize for any confusion or inconvenience it caused. Regarding the delivery process, we are sincerely sorry for the difficulties you faced with our team. Our goal is to ensure a smooth and efficient delivery experience for all our customers, and it's disappointing to hear that our team's handling of the situation fell short of expectations. We take full responsibility for the challenges encountered during the unloading process and the subsequent damage caused to the neighbor's fence. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience caused. Communication is key in any service industry, and we apologize for any frustration caused by a language barrier during the delivery. We understand how crucial clear communication is, and we'll take this feedback seriously to ensure better communication practices in all aspects of our service. We genuinely value your feedback as it helps us identify areas needing improvement. Rest assured, we are taking immediate steps to address the issues highlighted in your review. We are committed to enhancing our procedures, providing better training for our team members, and refining our communication protocols to prevent such occurrences in the future. We would appreciate the opportunity to make things right. Please have your neighbor reach out to our damage claims department directly so we can address the damage to their fence and take necessary steps to rectify the situation. Your satisfaction is of utmost importance to us, and we hope to regain your trust in our services. Once again, we apologize for the inconveniences you faced, and we thank you for bringing these issues to our attention. We hope for the chance to restore your faith in RoadRunner Auto Transport.

• Review fromgerard i

  Date: 12/11/2023

  1 star

  gerard i

  Date: 12/11/2023

  BEWARE: STAY AWAY FROM THIS COMPANY!!!! Canceled several times on me without even notifying me. They only want your money. Once they charge your card its all downhill from there. Read the owners responses on yelp. Its all copy and paste. All BS!!!

  V2 Logistics Corp.

  Date: 12/18/2023

  We are pleased to inform you that your vehicle has been successfully delivered, and we genuinely hope that this can contribute to a positive overall experience. We deeply regret to hear about your dissatisfaction with our services, and we sincerely apologize for any inconvenience caused by the unexpected cancellations without proper notification. Ensuring a smooth and transparent experience for our customers is of utmost importance to us, and we are actively working to address the issues you've raised. It's important to note that customer satisfaction is our priority, and we take all feedback seriously. Thank you for bringing this to our attention, and we appreciate your understanding.

• Review fromAntonio R

  Date: 12/08/2023

  1 star
  They dispatched a transportation order to my company, the transportation was VERY SUCCESSFUL on my end, the pay was for 5 days after delivery and it's been over a month they have yet not paid my business. Multiple calls made by my secretary have been made and all they say is that the check was mailed out and then they said that they reissued another check and mailed it out again and that the company had to wait 10 more days for delivery of the so-called replacement check when initially there was no sign of a very first check. The request for a check number was made and when done so the person in charge of accounting "****" was very RUDE, her ATTITUDE in the voice transmitted with an UNPLEASANT RAISEDTONE.I spoke to her and asked one more time"ARE YALL GOING TO PAY ME YES OR NO"? Her reply was NO! I then proceeded to tell her "OK, that's all I needed to know, it's a good thing ALL CALLS ARE RECORDED because I have you recorded as well"!, she quickly lowered her tone and proceeded to say" The check is in the mail" and I disconnected the call. No proof of check # or tracking number has been provided til today and the request has been made multiple times, all our calls have been saved and recorded. *** was suggested but apparently, they do not use ACH. DISAFORTUNATELY I've worked with this company many years back and it was never this disorganized or dishonest til this time in years, for some reason I believe ROAD RUNNER has been sold to what is now V2 LOGISTICS CORP.

• Review fromMatthew C

  Date: 12/06/2023

  1 star

  Matthew C

  Date: 12/06/2023

  Very unprofessional company, there driver had me waiting for hours after they decided to cancel without letting me know. I was on hold for 2 HOURS, trying to get customers service to answer the phone they never answered. Now I'm waiting for another carrier to get my car. What a scam and terrible company to work with. I regret ever going with them.

  V2 Logistics Corp.

  Date: 12/11/2023

  We sincerely apologize for the inconvenience you experienced and deeply regret the unprofessionalism you encountered. This falls below our usual standards, and we are actively addressing the communication breakdowns to prevent such issues in the future. We understand the frustration caused by the prolonged wait times and lack of responsiveness, and we are committed to improving our customer service. We are pleased to inform you that your vehicle has been successfully delivered, and we appreciate your patience. Your feedback is invaluable, and we hope to have the opportunity to demonstrate our commitment to better service in the future.

• Review fromIesh S

  Date: 11/29/2023

  1 star

  Iesh S

  Date: 11/29/2023

  Very rude. Hung up the phone in my face. How could I trust my vehicle with them.smh

  V2 Logistics Corp.

  Date: 11/30/2023

  We sincerely apologize for the disappointing experience you had with our service. We deeply regret any perceived rudeness during your phone call, and the premature ending of the conversation is not reflective of our commitment to excellent customer service. Your trust is of utmost importance to us, and we understand the concerns raised. We would appreciate the opportunity to investigate this matter further and address any issues to ensure a more positive experience in the future. Please contact us directly so that we can discuss and resolve this matter to your satisfaction.