We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.54

Average of 1,664 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Tracey s

    Date: 01/06/2025

    Tracey s

    Date: 01/06/2025

    We are so happy with the service we received and the speed of the delivery during the holiday season. The company even gave us a military discount. We highly recommend them.

    SGT Auto Transport Corp.

    Date: 01/07/2025

    We appreciate your kind words and recommendation! Its great to hear that you were satisfied with our service. We look forward to assisting you again.

  • Hector P

    Date: 01/06/2025

    Hector P

    Date: 01/06/2025

    Amazing service from beginning to end. My car was delivered on time with no issues. I will highly recommend it.

    SGT Auto Transport Corp.

    Date: 01/24/2025

    Thank you for recommending us! Were glad you had a great experience with our service. We value your support and look forward to serving you again soon.

  • Jordan T

    Date: 01/06/2025

    Jordan T

    Date: 01/06/2025

    Needed to ship my vehicle from another state and received great customer support. Updates were made via email and text to keep me in the loop and my driver did all of the work securing my vehicle in the trailer and with offboarding at the destination same-day.

    SGT Auto Transport Corp.

    Date: 01/07/2025

    Were so pleased to hear about your positive experience! Keeping our customers informed and ensuring seamless delivery is always our priority. Thank you for trusting us with your transport needs!

  • Kurt B

    Date: 01/03/2025

    Kurt B

    Date: 01/03/2025

    Fantastic result. Arrived ontime and dropped off early. I would highly recommend.

    SGT Auto Transport Corp.

    Date: 01/06/2025

    Were pleased to hear youre satisfied with our service! Thank you for trusting us with your vehicle transport.

  • Eric H

    Date: 12/24/2024

    Eric H

    Date: 12/24/2024

    Poor communication Communication was great directly with SGT in the beginning, quick to respond, friendly and answered all questions but after the agreement was done there was practically no communication or updates for my shipment. Not even that the car was picked up. I was continually told they were reaching out to the carrier to get status, none ever came. left in the dark Bait n switch forced payment I clearly stated in the early negotiations there were wheels in the car that were coming with and were less than 150 lbs, I was nit told about additional up-charges. Then the driver would not pick up car unless an additional $150 was paid right away which I paid. When this was addressed with SGT they claimed I did not disclose the additional cargo at time of contract signing nor did the company associate ask which they normally do. It was discussed previously they will not go back and review all audio recordings Door to Door up to driver Upon delivery the driver would not come within 10 miles of my residence since he had a 125ft hauler so I had to arrange transport down to the highway rest-stop to pick up vehicle late at night. I have pretty good sized roads to my community and a *** & **** dealership near me. SGT claims it is left up to the drivers discretion. They should not state such Lastly the car was delivered slightly late in the day at 8:30pm, driver told me there was bad weather on the route and based on how dirty the cars were (open trailer) I am sure it was fact. He said it had to be offloaded now regardless of time Summary I found no additional damage to the car upon inspection the next day and I did pay an additional $100 to have the car transported on the 2nd level of the trailer to cut down on road debris and the driver did load it correctly. So all in all the car arrived within the agreed timeline and in good condition. With SGT don't count on everything you read on their site or what they sell you over the phone and keep your expectations low

    SGT Auto Transport Corp.

    Date: 01/02/2025

    Dear ****,

    Thank you for your clarification and for taking the time to provide additional details. After conducting a thorough review of your case, we have carefully considered the points you raised.

    We sincerely apologize for the inconvenience and stress caused during your vehicle transport experience. We understand the importance of clear communication and regret that our service fell short in this area after the initial stages.

    We apologize for the lack of updates regarding your shipment status. We strive to keep our customers informed throughout the process, and we regret this was not your experience. Your feedback highlights an area where we can improve, and we will work diligently to ensure better communication moving forward.

    Regarding the additional $150 for the wheels in the vehicle, we understand your frustration. While we do our best to anticipate and communicate all costs upfront, the final decision on such charges is ultimately made by the carrier, as they assess the weight and impact of additional items during transport. We understand this can be frustrating, and we will take steps to ensure our associates thoroughly discuss these details during the initial agreement.

    We regret the inconvenience caused by the delivery location. While we aim to provide door-to-door service, the final delivery route is determined by the driver's ability to navigate the area safely with their equipment. We understand how this can feel inconsistent with expectations and will ensure our communication reflects these potential limitations more accurately in the future.

    We are glad to hear that your car arrived within the agreed timeline and in good condition, and we appreciate your understanding of the challenges posed by weather during transport. Thank you for noting the care taken with the vehicle placement on the trailer.

    We take your feedback seriously and will use it to improve our processes and communication. We understand the added stress you experienced and sincerely apologize for the issues. Your experience is valuable in helping us enhance our services, and we hope to restore your confidence in us should you consider using our services again.

    Thank you for your honest review. Please feel free to reach out if youd like to discuss this further.

    Sincerely,

  • Stan S

    Date: 12/19/2024

    Stan S

    Date: 12/19/2024

    Excellent service from booking to delivery. Picked up and delivered when promised. Easily accessible customer service when questions arose.

    SGT Auto Transport Corp.

    Date: 02/10/2025

    Thank you for sharing your experience! Were glad we could assist you and hope to work with you again in the future.

  • Dean S

    Date: 12/19/2024

    Dean S

    Date: 12/19/2024

    SGT Transportation delivered as promised. The only request is to provide information, as to status of assignee, one week prior to pick up

    SGT Auto Transport Corp.

    Date: 01/31/2025

    Thank you! We appreciate your feedback and are glad to hear you had a positive experience with us!

  • Lynsey J

    Date: 12/19/2024

    Lynsey J

    Date: 12/19/2024

    Easy is the best word to describe everything about my experience. Getting an accurate quote? Easy. Scheduling? Easy? Changing the pickup date? Easy. Payment? Easy. Getting updates on my delivery? Easy. Most affordable option AND I could chat with someone at any time. Communication is borderline too much from them but in reality, that's what a company should do when you are using their services for something big like this. I would highly recommend using SGT for your transport needs. No hidden fees. No sketchy estimates. Nice people.

    SGT Auto Transport Corp.

    Date: 01/31/2025

    Thank you for your kind words! We're glad to hear everything went smoothly and that you were happy with our service. We appreciate your support and look forward to assisting you again in the future!

  • Lynn R

    Date: 12/18/2024

    Lynn R

    Date: 12/18/2024

    My experience with *** was exceptional! Everything went very smooth, cost was reasonable, and the transporter they hired to transport my vehicle from the Northeast to ************* was EXCELLENT! Very pleased with everything and would highly recommend ***!

    SGT Auto Transport Corp.

    Date: 12/19/2024

    Thank you for your recommendation and positive review! Were happy to hear that you were pleased with our service. We look forward to serving you again in the future.

  • Katie T

    Date: 12/12/2024

    Katie T

    Date: 12/12/2024

    I signed a contact for a Monday- Wednesday pick up window for my 2016 mini cooper to be move from California to New York. The pick up window passed and the finally assigned a pick up driver for Thursday. Upon following up with the driver they were giving contradicting information from what I was told by the SGT representative. I’ve called and spoke to several different off shore customers service representatives and it still hasn’t been picked up. I would NOT recommend this company. There customer service is horrible!!!

    SGT Auto Transport Corp.

    Date: 12/17/2024

    Dear *****,

    Thank you for sharing your feedback. We deeply regret the challenges you encountered during your shipment process. Please accept our sincerest apologies for the inconvenience caused.

    At SGT Auto Transport, we work with an estimated pickup window rather than a guaranteed one, and we understand how this may have led to confusion. We are sorry for any discrepancies in communication between our representatives and the driver, as this is certainly not the experience we strive to provide.

    Your feedback is invaluable to us, and we will be forwarding it to our ***************** team for a thorough review and appropriate action. We take all concerns seriously and are committed to improving our processes to ensure a smoother experience for our customers moving forward.

    Once again, we apologize for the frustration you have experienced and appreciate your understanding.

    Sincerely,

SGT Auto Transport Corp. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.