Reviews

Review Details

• Review fromPaul B

  Date: 05/25/2023

  1 star

  Paul B

  Date: 05/25/2023

  Another dissatisfied customer.
  
  I contracted with SGT a month prior to the date for a Guaranteed Pickup at a higher price point than standard. I followed up with them a couple of days before the contracted pickup date and they assured me that the car would be picked up. Didn't happen!! I chatted with them about next steps and they agreed that the price should be adjusted if/when they finally pick up the car. The day after the guaranteed deadline they called and told me that they now had a transport vehicle available but I would have to pay an additional $400 to get my car picked up. It felt like extortion as I had no other options and I was told that I had to agree immediately or the transport would no longer be available. I wrote to customer service and asked them to do the right thing and pay me the $400 dollars differential for what they admitted was their fault in missing the committed deadline. Their answer was a very short "NO".
  
  They "talk" customer service but they do not stand by their commitments and can't be relied on to fix any difficulties. Choose another transport company .

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Thank you for your feedback! We sincerely apologize for the situation you experienced with our services.
  
  Please allow us to provide some clarity on the situation. Due to unforeseen circumstances, your route was not being frequented at the time of your contracted pickup date. Our dispatchers came across an option to not further delay your shipment. However, we want to emphasize that the decision to accept or decline any option is entirely up to the customer.
  
  We apologize if it felt like extortion or if you were given a sense of urgency during the conversation. We understand the importance of clear communication and ensuring that our customers have all the necessary information to make informed decisions.
  
  We appreciate your feedback, and we will take it into consideration to improve our services and avoid similar situations in the future. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team.

• Review fromKenneth K

  Date: 05/24/2023

  3 stars

  Kenneth K

  Date: 05/24/2023

  SGT changed the quoted price last minute. California to Maryland was quoted for $1679 and changed to $2200. This company is playing with customers. I think this is price scamming tactics. I talked to two different people, both gave me different quotes. I do not trust this company and this company is more expensive than othe good five stars companies.

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Dear *******, thank you for sharing your concerns and we appreciate your feedback. We would like to take this opportunity to inform you that upon thorough investigation, we were unable to match your name to any customer on our system, therefore, we were unable to identify the order you are referring to. We sincerely apologize for any inconvenience this may have caused. We encourage you to send us an email at ***************************** with your order ID and current order status so we can proactively look for a solution or compensation if we are found to be at fault. Rest assured that we take all customer concerns seriously and we will do our best to resolve this matter promptly. Thank you for your patience and understanding.

• Review fromJudith C

  Date: 05/21/2023

  1 star

  Judith C

  Date: 05/21/2023

  We made plans way in advance for SGT to transport our car from Jacksonville to Maine.. given a 3 day window for them to pick up our car. Despite numerous calls , they failed! Did not transport our car. We had plane tx and we had to leave with no place to stay. Soooo upset and very frustrated. We got in the car and now are driving ourselves back to Maine! What is a car transport company if u can’t rely on them to come when they are supposed to? . Do not
  Trust or use them … bad bad

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Dear Customer,
  
  We sincerely apologize for the negative experience you had with our services. We understand the frustration and inconvenience caused by the delay in picking up your car despite the given three-day window. We deeply regret that we were unable to meet your expectations and complete the shipment within the desired timeframe.
  
  Please allow us to clarify that the window for pickup we provide is estimated, and while we strive to adhere to it, unforeseen circumstances can sometimes arise that affect our schedules. Nevertheless, we acknowledge that this does not excuse the inconvenience caused to you and your travel plans.
  
  We appreciate your feedback, as it helps us identify areas for improvement in the quality of our services. Rest assured that we will take your comments seriously and use them to enhance our processes, ensuring better reliability and customer satisfaction in the future.
  
  Once again, we sincerely apologize for any distress or inconvenience this situation has caused you. We value your trust and deeply regret not meeting your expectations. Should you require any further assistance or have any additional concerns, please do not hesitate to reach out to us.
  
  Thank you for bringing this matter to our attention.
  
  Best regards,

• Review fromMichael W

  Date: 05/21/2023

  1 star

  Michael W

  Date: 05/21/2023

  They say they don't just ship cars, they create experiences. If horrible experiences count then that's what they do! I trusted the reviews they post on their website. Most likely, they are manipulating with sophisticated software to only show the positive reviews. There is no way to get to the bad ones. My belief is the reviews and scores aren't what they say anyway. But here is my review anyway. Things they promote on their website are not true. 24 hour access isn't real. I called for hours and no one answered or called me back. When they did answer, they didn't know what was going on. They told me my car was in Missouri when it was in Michigan. They asked how I knew that and I said my ** **** was tracking. They said the drivers don't like to be tracked and they told the driver and he turned off my ** ****. Wow! How could they do that. That is so shady!!! Every time I asked a question, they had a different answer. I asked for a supervisor to call me and they never did. The told me what hours my car would arrive but that changed every hour. After a seven hour delay of just having to sit and wait, it finally arrived. I tried to talk to a supervisor after this happened and they said they would call me back. Never called. Finally, a non-supervisor called me back and told me the only thing that mattered was the car was there on time. He didn't care about any of the other issues like (no phone support, turning off my ******, delays in delivery times, and just poor service. They offered me a $50 gift card for my trouble. Save yourself the trouble. I would not use this company!!!!

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Thank you for your feedback, *******!
  We sincerely apologize for the unpleasant experience you had. We understand your frustration and would like to address your concerns.
  A comprehensive audit of the situation was conducted, and we promptly took appropriate action. We contacted the carrier company responsible for your car shipment and discussed the issues you encountered. They assured us that your vehicle was picked up and delivered as scheduled on the agreed-upon dates. They also provided us with proof that they kept you updated during the process.
  Regarding the discrepancy between the location information, we apologize for any confusion caused. Our drivers have the responsibility to ensure the safe and timely delivery of vehicles, and we encourage them to follow the necessary protocols. However, it appears there was a miscommunication, and we deeply regret the inconvenience caused by the temporary disconnection of your ******.
  We understand your frustration with the changing time frames for delivery. Please note that various factors can affect the estimated delivery times, and while we strive to provide accurate information, we cannot guarantee precise schedules. We apologize for any inconvenience caused by the delays you experienced.
  We would also like to assure you that our supervisor proactively worked on your order. We apologize if our communication regarding the supervisor's callback was not satisfactory. Rest assured, we have taken note of your feedback and will work on improving our communication process.
  In an effort to address your inconvenience and as a gesture of goodwill, we offered you a $50 restaurant gift code. We understand that this may not fully compensate for the inconveniences you experienced, but we hope it demonstrates our commitment to customer satisfaction.
  Once again, we apologize for the issues you faced during your interaction with our company. We value your feedback and will use it to improve our services moving forward. If there is anything else we can assist you with, please don't hesitate to reach out to us.

• Review fromJay C

  Date: 05/16/2023

  1 star

  Jay C

  Date: 05/16/2023

  We gave them 3 weeks to prepare to move our car but could not get a commitment on a pick up day as the time came for departure. We had to make a last minute change to a different carrier. Caused us great difficulty with our move. I’d strongly encourage you to reconsider using this option.

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Thank you, ***, for your feedback. We sincerely apologize for your negative experience. We would like to clarify that our standard procedure entails a 1-3 business day pickup window. Your cancellation request was duly received and processed on the second day within that timeframe. We highly value your feedback and will utilize it to identify areas where we can enhance our services. Thank you once again for sharing your feedback with us.

• Review fromGr C

  Date: 05/12/2023

  5 stars

  Gr C

  Date: 05/12/2023

  I called quite a few companies and my experience with them once I signed was to never hear from them again. Called SGT and was quoted a price that did not change from pick to delivery. What was quoted, was what I paid. Any and all questions were answered with patience and honesty and I called a few times. I had a small window before I flew out of state and the day they said it would be picked up was made even better with a call for pick up a day earlier, which I didn’t mind. It was piece of mind for me that it was on its way from NY to TX. Keeping them in my contacts should I find need for another transport!

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for sharing your feedback! We really appreciate your business! Feel free to reach us back for your future shipments! Regards, SGT Auto Transport!

• Review fromTom L

  Date: 05/12/2023

  5 stars

  Tom L

  Date: 05/12/2023

  I am very satisfied with the service I received from the SGT Auto Transport Group. All went very smoothly. Thank You.

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for your feedback! We're delighted to hear that you had a smooth experience with our service. Your satisfaction is our priority. We appreciate your support.

• Review fromErnie W

  Date: 05/12/2023

  5 stars

  Ernie W

  Date: 05/12/2023

  Working with this company was a joy! They were not only very professional but also customer-friendly. I also appreciate the fact that they were true to their word when it came to updating me on their whereabouts and coming through on their promises to pick up and deliver my car on the days they specified. I absolutely love them, and I will let other people know about their excellent service. A+

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for your feedback! We are happy to hear you’ve had a positive experience! We appreciate your business!

• Review fromCynthia F

  Date: 05/12/2023

  5 stars

  Cynthia F

  Date: 05/12/2023

  We contacted several companies for quotes to transport a vehicle from Memphis TN to Los Angeles CA in April 2023. Although SGT Auto Transport Corp was not the cheapest option, we were comfortable with the quote and especially with their membership with BBB and the overall reviews they received. We worked with Angie to get the paperwork completed and our vehicle was picked up within three days. She answered my endless questions promptly and professionally. Driver was seamless to work with and text communication was helpful. The vehicle was delivered in great condition seven days later. Again, text communication with driver at receiving end was excellent. We would recommend SGT Auto Transport Corp for your auto move and would use them again ourselves!

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for sharing your feedback! We really appreciate your business! Feel free to reach us back for your future shipments! Regards, SGT Auto Transport!

• Review fromFiona P

  Date: 05/12/2023

  5 stars

  Fiona P

  Date: 05/12/2023

  Car transported from CT to OR on time and on budget. Communication was very good throughout. Any questions I had were answered quickly either by phone or email. Very happy with the service I received.

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for your review! We are delighted to hear that your car was transported from CT to OR on time and within your budget. We are also pleased that our communication met your expectations, promptly addressing any questions you had either through phone or email. We appreciate your satisfaction with our service.