Reviews

Review Details

• Review fromDarlene P

  Date: 05/12/2023

  5 stars

  Darlene P

  Date: 05/12/2023

  Everyone I talked to was very helpful . My vehicle came across country in 4 days. Transport driver was great both pick up and drop off. I did request a specific day for pick up( which I paid extra for) and they picked up as promised. I definitely would use again.

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for your kind feedback! We're glad to hear that our team was helpful and that your vehicle arrived within the expected time frame. We appreciate your trust in our services, and we look forward to serving you again in the future.

• Review fromKrystal G

  Date: 05/12/2023

  5 stars

  Krystal G

  Date: 05/12/2023

  Great staff! Communicative and everything went smoothly for a transfer from FL to NY.

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for your kind words! We strive to provide excellent service and ensure smooth transfers. We appreciate your feedback!

• Review fromDonna K

  Date: 05/10/2023

  1 star

  Donna K

  Date: 05/10/2023

  SGT Auto Transport Company - I have to choose a star. Otherwise I’d leave no stars
  I contracted with them to pick my car up in Tempe, AZ on or after April 20th. It was to be delivered to New York City. I called the week before to reconfirm the appointment. I was told that it would be picked up either the 20th or the 21st. That didn’t happen. I called on the 21st and I was told by a woman that she would try her best to have the car picked up that weekend, the 22nd or 23rd. That didn’t happen. I called on the 23rd. I was told it would be picked up on the 24th, Monday. That didn’t happen. I was told it would be picked up on that Thursday or Friday, the 27th or 28th. That didn’t happen. It was finally picked up on the 29th. Eight or nine days after I had expected it to be picked up. Then I went through the same thing waiting to get the car delivered. I was told it would be delivered on Sunday, May 7th. That didn’t happen. I was told it would be delivered Monday, May 8th. That didn’t happen. It was finally delivered on Tuesday, May 9th. I had asked many times to be called when the driver was going to pick up the car, in addition to the driver calling my cousin who had the car at his house. They never called me. The price I ended up paying was about $200 more than they originally quoted me. The driver who delivered the car did call me when he was about to deliver the car. I understood that he wanted me to pay before the car was delivered which I wasn’t going to do. We ended up yelling at each other and he hung up on me. The car is always delivered to my parking garage and I always leave a tip for them to give the driver. I was so upset by his treatment of me that I called them and told them not to give him the tip.
  Needless to say, I would not recommend this company. Everyone I spoke to, throughout the whole ordeal, never once gave me the impression that they cared that at every turn what they promised me didn’t happen.

  SGT Auto Transport Corp.

  Date: 05/12/2023

  Dear *****,
  We sincerely apologize for the inconvenience you experienced. We understand the frustration caused by the delays and miscommunication surrounding the pickup and delivery dates.
  Please note that the dates and times provided are estimated and not guaranteed, as outlined in our Terms & Conditions. However, we acknowledge that clear communication and timely updates are crucial, especially when unexpected delays occur. We take your feedback seriously, and we assure you that the issues you mentioned will be addressed with the carrier company to prevent similar incidents from happening in the future.
  We are deeply sorry to hear about your negative experience, and as a token of our apology, we have sent you an email with a gift code. This code can be used to enjoy dining experiences at restaurants in your area. We hope this gesture helps make up for the inconvenience you have faced.
  Once again, we apologize for any frustration or inconvenience caused and appreciate your understanding. If there is anything else we can assist you with, please do not hesitate to contact us.
  Sincerely,

• Review fromG. D.

  Date: 05/09/2023

  3 stars

  G. D.

  Date: 05/09/2023

  I contacted SGT to get a quote to ship my car from FL to MA and I needed a guaranteed pickup date. This was very important because I was leaving FL the next day. I signed a contract. A shipper wasn't assigned until the day I was leaving so had to leave without my car being picked up. I received a new contract with a higher price. The shipper that they assigned couldn't deliver in a timely fashion so a new shipper was assigned and picked up my car three days later than originally requested.
  Though I didn't get what I paid for even at a higher price than quoted the communication was very good. Beware of there guaranteed pick up and price guarantee. I surely didn't get it.

  SGT Auto Transport Corp.

  Date: 05/10/2023

  Dear valued customer,
  
  We would like to express our sincerest apologies for the inconvenience you experienced during the shipping process of your car from FL to MA. We are truly sorry to hear about your disappointment with our services.
  
  We take customer feedback seriously, and we appreciate you bringing this matter to our attention. Your feedback helps us identify areas for improvement and ensures that we continue to enhance the quality of our services. Rest assured, we will conduct a thorough audit of your order to understand what went wrong and make the necessary adjustments to prevent such issues from occurring in the future.
  
  We understand the importance of a guaranteed pickup date, especially when you were leaving FL the next day. We deeply regret that a shipper was not assigned until the day you were leaving, which resulted in your car not being picked up on time.
  
  We are glad to hear that the communication throughout the process was satisfactory. However, we acknowledge that this does not compensate for the fact that you did not receive what you paid for. We will address this issue internally to ensure that our guaranteed pickup and price guarantee policies are properly upheld in the future.
  
  Once again, we apologize for the inconveniences caused and any frustration or inconvenience you may have experienced as a result of this situation. We appreciate your understanding and patience. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly.
  
  Thank you for bringing this to our attention, and we will work diligently to improve our services based on your valuable feedback.
  
  Sincerely,

  G. D.

  Date: 05/10/2023

  Thanks for your response that you will learn from my experience and try to do better. I’m still wondering from this response why I would want to use your services again when I return to Florida in the fall.

• Review fromYogi G

  Date: 05/08/2023

  5 stars

  Yogi G

  Date: 05/08/2023

  Great service they delivered right on their schedule time good friendly service

  SGT Auto Transport Corp.

  Date: 05/10/2023

  Thank you for your kind words! We're glad to hear that you had a good experience with our team.
  

• Review fromPatty O.

  Date: 05/08/2023

  5 stars

  Patty O.

  Date: 05/08/2023

  SGT Auto Transport Corporation is A-M-A-Z-I-N-G! Exceptional service. My driver, Iraki was the most polite, respectful and professional ever. I will definitely recommend SGT to friends and family.

  SGT Auto Transport Corp.

  Date: 05/10/2023

  Thanks for the 5-star review! We're happy you enjoyed our service. We aim to keep exceeding your expectations.
  
  

• Review fromPeggy P

  Date: 05/01/2023

  5 stars

  Peggy P

  Date: 05/01/2023

  O problems with transport completed friendly & virtuous driver. Would use this transport company in the future

  SGT Auto Transport Corp.

  Date: 05/10/2023

  Thank you for sharing your feedback! We really appreciate your business! Feel free to reach us back for your future shipments! Regards, SGT Auto Transport!
  

• Review fromSamuel S

  Date: 05/01/2023

  5 stars

  Samuel S

  Date: 05/01/2023

  Great people and great service. I definitely recommend SGT for anyone who needs their car to be transported!

  SGT Auto Transport Corp.

  Date: 05/03/2023

  Thank you for your kind words! We're glad to hear that you had a great experience with our team and appreciate your recommendation.

• Review fromVincent G

  Date: 05/01/2023

  5 stars

  Vincent G

  Date: 05/01/2023

  Had a great experience with SRG as I used them twice within five weeks. Nick was the driver for my wife’s *********. He was amazing and very considerate, careful, and kept us updated every step of the way. A month later I used SRG again for my Cadillac and Jeremiah was good too! No damage or issues either time! Keep doing a good job boys!!
  * ******* * **** ***

  SGT Auto Transport Corp.

  Date: 05/03/2023

  Thank you for leaving us a 5-star review! We appreciate your business!

• Review fromDawn S

  Date: 05/01/2023

  5 stars

  Dawn S

  Date: 05/01/2023

  Was quick and easy, would use again driver was very nice.

  SGT Auto Transport Corp.

  Date: 05/03/2023

  Thank you for providing us with your feedback! We are delighted to hear that you have had a positive experience, and we sincerely appreciate your business.