Reviews

Review Details

• Review fromPatricia J

  Date: 04/26/2023

  5 stars
  Th two gentlemen that transported my van wre very polite and professional. I would highly recommend SGT for any transport of a vehicle.

• Review fromBetty W

  Date: 04/26/2023

  5 stars

  Betty W

  Date: 04/26/2023

  This was the first time that we had our car transported so to put it mildly I was very nervous about it. When I met our transport company, R1 Express driver Ben, I immediately felt at ease. Ben took very good care of my vehicle. I will certainly use SGT again for any transport we need. Thank you SGT.

  SGT Auto Transport Corp.

  Date: 04/28/2023

  Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us.
  

• Review fromCHARLES P

  Date: 04/26/2023

  5 stars

  CHARLES P

  Date: 04/26/2023

  Called SGT on Monday following Easter. Car was picked up within 6 hrs/same day and delivered nearly 500 miles away the NEXT DAY.
  Yes this is an absolutey 100% satisfied customer. Best service I have ever gotten from an auto carrier. Pricing wise they were competitive to or cheaper than other carriers. The car will be returning via SGT as well.

  SGT Auto Transport Corp.

  Date: 04/28/2023

  Thank you for having taken the time to leave us a 5-star review! We sincerely appreciate your business!
  

• Review fromJoe D

  Date: 04/26/2023

  5 stars

  Joe D

  Date: 04/26/2023

  Great communication and the driver was friendly and professional. The car arrived in perfect condition. I could tell much care was taken in transporting the vehicle. Great service for a competitive price.

  SGT Auto Transport Corp.

  Date: 04/28/2023

  We're delighted to receive your 5-star review! Thank you for choosing our service.
  

• Review fromTerry K

  Date: 04/24/2023

  1 star

  Terry K

  Date: 04/24/2023

  Do not use this company. I have not entered reviews for companies before but felt obligated to help others avoid the nightmare they put us through. We contacted SGT to have a vehicle we purchased online picked up in lower Mi from a dealer and delivered to Wisconsin. This was on a Monday, the car is to be picked up Friday or Saturday. They quoted us a price of $725, gave us a pick up date estimate, I sign the online contract, all good. Except, I can’t get a definite day they will pick up. They contact me the following Monday (the day they eventually said the car would be delivered). Said the price increased to $855 because the truck does not normally go to our town (?). No mention of that earlier. I am not happy but agree as we are in a time crunch to get the vehicle and I don’t want to start the process all over. They send a new contract. I sign it. Then they say the car won’t be picked up until the following day and won’t be delivered until the day after that. It would have been nice of them to mention that before sending the new contract! I don’t agree and ask them how they can possibly run a business in such an unethical manner. Quote price with contract, break that, raise delivery cost $130, new contract, break that by not picking up when promised, lie to customer about all of it. The dealer We bought the **** from was as baffled as us as to the run around and lies. Ended up with a different company. Hopefully, this one works out.

  SGT Auto Transport Corp.

  Date: 04/28/2023

  Thank you for your feedback. We apologize for any inconvenience caused. We would like to clarify that the pickup and delivery dates and times are estimated, not guaranteed, as stated in our Terms & Conditions . Within the three-business day window that we offer, we had a carrier company assigned. Although the first transporter cancelled, our dedicated dispatch department was able to locate another carrier on the same day. Once again, we apologize for any inconvenience caused, and we will use your feedback to identify areas where we can improve.

• Review fromCurt M

  Date: 04/24/2023

  2 stars

  Curt M

  Date: 04/24/2023

  Do not trust them. They don’t do what they say. I contracted with them to transport my car from CA to MN. I paid extra for a guaranteed pickup date. I gave them three weeks notice. I got an email contract and verbal assurances from them guaranteeing my pickup date. I called several times during the three weeks to check, and was told my date was guaranteed. I called several times on the guaranteed date and was told the car would be picked up that day. At 4:00 on the guaranteed date I called again and was told they weren’t going to pick the car up that day. A real problem because we were flying out at 6:30 the next morning. I had to scramble. Finally arranged to leave the car in the hotel parking lot and leave the keys at the front desk. The car was picked up the next day.

  SGT Auto Transport Corp.

  Date: 04/28/2023

  We apologize for the inconvenience caused by our failure to meet your expectations. We take your feedback seriously and will use it to audit the order and improve the quality of our services. We understand that you paid extra for a guaranteed pickup date, and we are sorry that we did not meet this commitment. We can assure you that we will investigate the matter and take the necessary steps to ensure that this does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

• Review fromCharles B

  Date: 04/23/2023

  1 star

  Charles B

  Date: 04/23/2023

  The absolute worst. Cancelled on my pickup the night before. I could have had my car picked up many times by other providers but I waited for these unreliable transporters. THey may look like a professional organization, but they are not. They broker the transport out to anyone they can find. The worst!!!

  SGT Auto Transport Corp.

  Date: 04/28/2023

  Thank you for your review, *******! Would you mind emailing us at ***************************** so we can investigate your case? We’d love to help you out!

• Review fromMarilyn T

  Date: 04/18/2023

  5 stars

  Marilyn T

  Date: 04/18/2023

  SGT made the shipping booking dispatch and payment of my auto transport from California to St Louis easy. The carrier they used LVIV was fabulous, answering my neophyte questions and completing the shipment early. Thanks for saving me the trip!

  SGT Auto Transport Corp.

  Date: 04/25/2023

  We're delighted to receive your 5-star review! Thank you for choosing our service.
  

• Review fromBrenda M

  Date: 04/16/2023

  5 stars

  Brenda M

  Date: 04/16/2023

  SGT transported the vehicle as promised. The driver had to be creative due to city restrictions for large tractor trailers both for the pickup and delivery. Would recommend this firm to others as a good friend recommended SGT to me.

  SGT Auto Transport Corp.

  Date: 04/18/2023

  Thanks for the 5-star review! We're happy you enjoyed our service. We aim to keep exceeding your expectations.
  

• Review fromAnne M

  Date: 04/16/2023

  5 stars

  Anne M

  Date: 04/16/2023

  Was Very impressed with the Staff and all the input and feedback...
  The quotes were accurate and fair and all Employees very accommodating.....
  A bit of Surprise with Transport rig...as it was just attached to a pickup truck and Van had no padding or lock down for vehicle...
  There was No visible description of Company ... not encouraging.
  I clearly instructed Driver how to weave in to my building in Deerfield Beach....and he missed landmarks to access me and called from about a mile away. I drove to him ...and car was loaded. I walked a mile back...it was a hot day !
  But...All in All....the Driver was good and got to New York in a timely manner....and car arrived safely.
  So...Thank You.

  SGT Auto Transport Corp.

  Date: 04/18/2023

  Thank you for sharing your feedback! We really appreciate your business! Feel free to reach us back for your future shipments! Regards, SGT Auto Transport!