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Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.54

Average of 1,658 Customer Reviews

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Review Details

  • Steve T

    Date: 04/15/2023

    Steve T

    Date: 04/15/2023

    A rip off. They employ a bait and switch strategy. They rope you in with a contracted price and then, when it is too late to change, they hit you with a massive price increase. I placed my order almost a month prior to pick up. I was told my car would be picked up within a 3 day window. I checked 2 days prior to the first scheduled day of pick up and was reassured they were confident in their ability to find a driver within the three-day window and that they would keep me updated throughout the process. I was never updated so I called in on the 4th day to get a status and learned they did not even have a driver yet. The next day, day 5, I still did not hear anything so I called again and was told they were confident they would find a driver. Finally, late in the day on day 5, I received a call that they had located a driver at a cost premium of almost 50% over my contracted price with a pick up on day 6!! By this time I had to take it as I really had no choice, I was back home, 1500 miles away from the car.
    Then, to top it off, I called in to get the President’s e-mail address to register my complaint and was told I could not have it. My only option was to send a message to the customer service people who would forward it. Of course, the President never got back to me
    The service and pricing policy stated on their web site is a complete fabrication which bears no resemblance to the truth. I have rarely been treated as poorly and I can’t remember a time when I felt as cheated both in delivery and price as I felt on this transaction. BEWARE of using them.

    SGT Auto Transport Corp.

    Date: 04/17/2023

    Dear *****,
    We are very sorry to hear about the negative experience you had with our service. Please know that we take your feedback seriously and we will be conducting an audit of this order to identify areas where we can improve our service. We appreciate you bringing this issue to our attention and we will use your feedback to make necessary changes to prevent similar issues from happening in the future.
    We want to assure you that the option to accept or decline any options presented to you is always up to the customer, and we are sorry that you felt that this was not made clear to you. We apologize for any confusion or miscommunication that may have occurred. We would like to clarify that dispatchers came across an option to not delay your shipment any further, but the decision to accept or decline this option is entirely up to you. We understand if you chose to decline the option, and we will continue working on the shipment as usual.
    Thank you again for your feedback. We hope that you will consider using our services again in the future, and we will do everything we can to ensure that your experience is a positive one.

  • myrna g

    Date: 04/15/2023

    myrna g

    Date: 04/15/2023

    good job done by all at sgt, prompt to answer any questions, kept me informed on status of car movement, arrived exactly when promised, great company to work with. 5 star rate

    SGT Auto Transport Corp.

    Date: 04/17/2023

    Thank you for your feedback! We are happy to hear you’ve had a positive experience! We appreciate your business!

  • Monica S

    Date: 04/14/2023

    Monica S

    Date: 04/14/2023

    Our car arrived within the expected timeframe from California to Texas.

    SGT Auto Transport Corp.

    Date: 04/17/2023

    Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us.

  • Merlin C

    Date: 04/14/2023

    Merlin C

    Date: 04/14/2023

    Great customer service. For Carriers payments are efficient and on time.

    SGT Auto Transport Corp.

    Date: 04/17/2023

    We're delighted to receive your 5-star rating! Thank you for choosing our service.

  • Samir P

    Date: 04/14/2023

    Samir P

    Date: 04/14/2023

    Great Customer Service and Quick car pick up and drop off service. I will highly recommend who wants to transfer car one state to another state in US I will rate 10/10 thank you.

    SGT Auto Transport Corp.

    Date: 04/17/2023

    Thank you for sharing your feedback! We really appreciate your business! Feel free to reach us back for your future shipments! Regards, SGT Auto Transport!

  • Tim S

    Date: 04/11/2023

    Tim S

    Date: 04/11/2023

    We were in a rush to move a vehicle from FL to Ohio. We had a great 2 day turn around, and the driver updated along the way. SGT called before the transporter left to make sure we were satisfied as well. 10/10 recommend

    SGT Auto Transport Corp.

    Date: 04/13/2023

    We're glad to hear that you had a great experience with our service! Thank you for your feedback.

  • Thomas R

    Date: 04/11/2023

    Thomas R

    Date: 04/11/2023

    Expedient and professional. My car arrived without any issues or problems. I would use this company again.

    SGT Auto Transport Corp.

    Date: 04/13/2023

    Thank you for sharing your feedback! We really appreciate your business! Feel free to reach us back for your future shipments! Regards, SGT Auto Transport!

  • Leah L

    Date: 04/11/2023

    Leah L

    Date: 04/11/2023

    Car arrived in great shape and very quickly. And over a holiday weekend! Thx!

    SGT Auto Transport Corp.

    Date: 04/13/2023

    Thanks for the 5-star review! We're happy you enjoyed our service. We aim to keep exceeding your expectations.

  • Greg G

    Date: 04/11/2023

    Greg G

    Date: 04/11/2023

    IBROHIM was a great transport driver. I will be using them again and can highly recommend them to anyone

    SGT Auto Transport Corp.

    Date: 04/13/2023

    Thank you for leaving us a 5-star review! We appreciate your business!

  • Victoria H

    Date: 04/10/2023

    Victoria H

    Date: 04/10/2023

    One star because zero stars is not possible. There are many companies that offer the same service - use one of them instead.
    I had to call 3 times to have my order verified (aka after they had my cc info). The carrier I was assigned did not call me at any point during the pick up and delivery process. For east coasters, would highly recommend using a different carrier if you are assigned to Dunamis out of MA. They were late to pick up my vehicle by 4 days (allegedly due to a breakdown, but they never called to communicate this). I only knew my vehicle was picked up because my dealership told me. I called to asked about a delivery time. The next day, the delivery window came and went - no communication. I had to call to find out it would be delayed until the next day due to weather. I was guaranteed 7am delivery and at 6:58 the delivery driver told me he overslept and would be late. I would not be home that day and was told they could not deliver the next day. With no other option, I accepted delivery of my brand new vehicle via FaceTime, with the keys left in the gas cap. Completely unacceptable. SGT seemed to think this was fine and was unhelpful in securing a discount (or offer one themselves) for the experience. They sided with the carrier and told me because it was past the delivery date they could not help.

    SGT Auto Transport Corp.

    Date: 04/12/2023

    Dear ********,
    We offer our sincerest apologies for the difficulties you encountered during the pickup and delivery of your vehicle. Your feedback is of great importance to us and we deeply regret any frustration this may have caused. Please note that, as per our terms and conditions, pickup and delivery dates and times are estimated and not guaranteed.
    At our company, we take all customer feedback seriously and, as such, we will conduct a thorough audit of your order and address the concerns raised with the carrier company. Furthermore, as a gesture of our apology, we will be sending you a gift code via email that you can use to enjoy meals at local restaurants.
    Once again, we apologize for any inconvenience and remain committed to providing you with an exceptional experience in the future.
    Thank you for bringing this matter to our attention.
    Respectfully,

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