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Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.54

Average of 1,662 Customer Reviews

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Review Details

  • Yurii D

    Date: 11/21/2024

    Yurii D

    Date: 11/21/2024

    Everything was fine, there were no problems, no damage, the delivery was even earlier, which I was very happy about. Very grateful to these guys.

    SGT Auto Transport Corp.

    Date: 11/22/2024

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

  • Len H

    Date: 11/21/2024

    Len H

    Date: 11/21/2024

    Few problems with stg auto Driver they sent was a little hard to understand they did not speak English much at all while pulling into our neighborhood they hit the entrance gate arm and knocked it down the guard at the security entrance took his name and info

    SGT Auto Transport Corp.

    Date: 11/22/2024

    Dear ***,

    Thank you for bringing this situation to our attention. We're truly sorry to hear about the issues you encountered with the driver during the transport process. We strive to provide a seamless experience for our customers, and we understand how frustrating this must have been.

    We will be investigating this matter thoroughly with the carrier company involved, and we appreciate your patience while we look into it.

    If you have any additional information or concerns you'd like to share, please don't hesitate to reach out to us directly. Your feedback is essential for us to ensure that such situations are avoided in the future.

    Thank you for your understanding.

    Best regards,

  • Quoc N

    Date: 11/21/2024

    Quoc N

    Date: 11/21/2024

    Great service! On time, very professional staff.Good communication. Safe drivers.

    SGT Auto Transport Corp.

    Date: 11/22/2024

    Thank you! Your rating means a lot to us. We truly appreciate your feedback!

  • Salvatore A

    Date: 11/20/2024

    *** has transported 3 of my collector cars and they have all arrived in as perfect condition as they were picked up. Their prices are the best and their deliveries are always within the time frame they state.Great communication from the driver on delivery time, he keeps you updated on his location and ETA.

  • Lydia W

    Date: 11/20/2024

    I've used them twice now and wouldn't hesitate to use them again and again. They are truly customer service minded and did a fantastic job. Very professional and true to their word. I had no worries.

  • Carrie S

    Date: 11/20/2024

    I used *** to help my son move his car from ******* to *******. *** was a pleasure work with and answered all my questions. The transfer of the car was made very easy and the transaction and car move was very smooth. I would recommend *** and would definitely use them again.

  • Al I

    Date: 11/19/2024

    SGT Transport is doing a wonderful job for us. Everything went on schedule better than I anticipated.! Thank you for being there. ** *** *****

  • Scott H

    Date: 11/15/2024

    Scott H

    Date: 11/15/2024

    ***** ******* I had a bad experience that took much of my time. I had my *** shipped from AZ to ** and had damage. *** washed their hands and said " here is our insurance, we don't deal with that". The insurance said, "the transporter denied wanting to pay and does not show coverage". They did not take photos on pick up. I am not sure what you do from here.

    SGT Auto Transport Corp.

    Date: 11/18/2024

    Dear *****,

    Were truly sorry to hear about your experience, and we understand how challenging the situation has been for you. Wed like to address a few points to clarify the process and the responsibilities involved.

    Your vehicle was fully insured during transport, but as per our Terms and Conditions, both the Carrier and Customer have a shared responsibility to properly document the vehicles condition. This includes taking before and after photos to identify any pre-existing or new damage during transport. The pre-trip inspection is a crucial step, as outlined in Section 4.g, where both parties complete a vehicle inspection report on the Bill of Lading. This report should document the vehicle's condition, and any existing damage is noted.

    At delivery, as per Section 4.h, another inspection is conducted, and if no new damage is noted on the final Bill of Lading, it confirms that the vehicle was received in the condition expected. Both inspections, including photo documentation, fall under this shared responsibility to ensure a clear record of the vehicle's state before and after transport.

    Our compliance team provided guidance on what steps could be taken next. The team advised you on the type of claim that could be filed if the carriers insurance failed to cover the damages.

    We worked diligently to assist you during this situation, staying engaged and providing guidance throughout the resolution process. If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to help and value your feedback as an opportunity to improve our services.

    Sincerely,

  • David G

    Date: 11/12/2024

    David G

    Date: 11/12/2024

    What a St show!Unreal able pick up, 6 hours late And made my contact to have to meet on road outside of her residence.3 PM pickup and ended up a dark 9:30 PM! Driver was non apologetic!I got a call at 10 AM the same day and asked when pickup would be, 3PM Driver gave new pickup times after my contact called in. 6PM then 8PM then finally 9PM! Then said, you got to meet me out on main road!Car did get to destination a day late but this company subs to anyone that wants to pickup. Look for another outfit that has control of there own drivers.

    SGT Auto Transport Corp.

    Date: 11/15/2024

    Dear *****,

    We sincerely apologize for the experience you had with our service. We understand that delays and changes to scheduled times are frustrating, and we regret the inconvenience it caused you and your contact. While our pickup and delivery time frames are estimates, we recognize that the unexpected shifts in timing had a negative impact, and we are committed to addressing this with the utmost seriousness.

    Your feedback has been forwarded to our ***************** Manager for a comprehensive review, and we will be directly addressing the matter with the carrier involved. We strive to ensure our communication is timely and transparent, and the lack of clarity and professionalism you experienced from the driver falls short of our standards.

    To clarify, SGT Auto Transport works exclusively with carriers vetted and approved by the ******************************************* (*****). We do not work with just any carrier but instead select partners carefully to meet strict safety and service requirements.

    Your feedback is invaluable to us as we continuously seek to improve. We truly appreciate you bringing this to our attention, and we are committed to making sure similar situations are handled more effectively in the future.

    Thank you again for your time and understanding.

    Sincerely,

     

  • Star L

    Date: 11/11/2024

    Star L

    Date: 11/11/2024

    Very good job the delivery was very fast and easy. The driver was able to pick up my vehicle without me being there which was good. The communication was very good. The price was very good.

    SGT Auto Transport Corp.

    Date: 11/12/2024

    Thank you for your review! We're glad you enjoyed our services.

SGT Auto Transport Corp. is BBB Accredited.

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