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Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.54

Average of 1,658 Customer Reviews

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Review Details

  • Veronica S

    Date: 09/09/2024

    Veronica S

    Date: 09/09/2024

    We shipped our truck from *********, ***, to *******, **********. SGT Auto Transport provided excellent service! They kept us informed with updates when our vehicle would arrive and coordinated the delivery effectively. I would definitely recommend SGT Auto Transport to anyone in need of this service.

    SGT Auto Transport Corp.

    Date: 09/10/2024

    Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us.


  • Michael N

    Date: 09/06/2024

    Michael N

    Date: 09/06/2024

    Recent experience with **** felt liked I was rushed thru process, could barely understand the person and did not get any assurance on when they would pick up my car. I have suggested to the company that they need to be upfront with customers regarding 149 cx fee. I would never do this process over the phone. Have used Montway shipping several times with excellent service, thought I would save a few bucks using **** I was dead wrong. Would not recommend them to anyone.

    SGT Auto Transport Corp.

    Date: 09/10/2024

    We appreciate any honest feedback, we offer the same.  As any business, we put in a lot of time, money  and effort into serving our customers in order to achieve overall success for them as well as us as a business.  No one is forced to use our services, but utilizing our resources and choosing not to pay for the costs associated, is unreasonable and unethical.

    SGT was hired to utilize our auto hauling industry expertise and proprietary vetted motor carrier network to set up transport with a licensed and insured motor carrier.

    Unlike most brokers, we stand by our commitment to providing you the best service possible by executing contract agreements that bind our commitment to our customers. This is to help our customers not hurt them. We take that commitment seriously and expect that from our customers as well.

    What the general public and most first time shippers do not understand is a tremendous amount of resourcing goes into the set up transports and the vetting of our motor carrier network to ensure proper carrier government and insurance credentials. The moment the service contract is signed by our customer, there are no delays in taking action to resource that transport.

    We therefore maintain a strict cancellation policy and we go to great lengths to be transparent by communicating this in many ways; verbally, on our website, linked in customer emails, and within the signed customer contract. Unfortunately, the customer breached our mutual written contract,  used our resources, then canceled, making a cancellation fee applicable.

  • Teri C

    Date: 09/05/2024

    Teri C

    Date: 09/05/2024

    This company is nothing but a scam! They quoted me 879 to transport my vehicle. When they finally found a carrier the price increased to 1200!I signed a contract as the set price and they were not able to honor it and because their carrier wanted more they were also going to charge me. In my mind I signed a contract they should honor it. They told me the price increase was because not alot of cars were leaving my area. I spoke with another broker and they confirmed they had a good amount of vehicles leaving. So not only were they going to charge me more they flat out lied. Anyone trying to use them RUN! I am glad I didn't have them ship my car because otherwise I probably would of had to pay the driver double to drop it off. NOTHING BUT A SCAM!!!!

    SGT Auto Transport Corp.

    Date: 09/06/2024

    Dear Teri ,

    Thank you for sharing your feedback, and we are sorry to hear about your experience. We would like to advise you that we operate within an estimated pickup window, and our dispatchers identified an option to mitigate potential delays, which was presented to you. We prioritize transparency and proactive communication. Whenever there is an available option, we ensure to discuss it with customers to determine the best course of action for them.

    We appreciate your feedback, and our quality assurance manager will also be assigned to conduct a further audit of your order to ensure that all proper protocols were followed.

    Once again, we apologize for any inconvenience caused.

    Sincerely,

  • Patricia N

    Date: 09/04/2024

    Patricia N

    Date: 09/04/2024

    The pickup and delivery process went smoothly. The times and dates given were exactly as promised. I would definitely use SGT Auto Transport again if we needed to transport a vehicle again.

    SGT Auto Transport Corp.

    Date: 09/06/2024

    Were thrilled to hear everything went smoothly! Thanks for your kind words, and well be happy to help again in the future.

  • Rosemarie T

    Date: 09/04/2024

    Rosemarie T

    Date: 09/04/2024

    I was transporting a vehicle long distance and last minute the transport had mechanical issues! Within 30 minutes they had contacted another person and he was at my home. I would highly recommend them to anyone and would definitely use them again in the future

    SGT Auto Transport Corp.

    Date: 09/06/2024

    Thank you for your recommendation and positive review! Were happy to hear that you were pleased with our service. We look forward to serving you again in the future.

  • Nancy H

    Date: 09/02/2024

    Nancy H

    Date: 09/02/2024

    I had a great experience with SGT Auto Transport. Max was great with keeping communication open and consistent with delivery updates. I highly recommend SGT Auto Transport for your car shipping needs.

    SGT Auto Transport Corp.

    Date: 09/04/2024

    We appreciate your kind words and recommendation! Its great to hear that you were satisfied with our service. We look forward to assisting you again.

  • Salah A

    Date: 08/30/2024

    Salah A

    Date: 08/30/2024

    Great company. Pleased with the service they provided. My car was transported to the ********** in a timely manner. Everything was as promised. Thank you.

    SGT Auto Transport Corp.

    Date: 09/03/2024

    We're delighted to receive your feedback! Thank you for choosing our service!

  • Clark O

    Date: 08/30/2024

    Clark O

    Date: 08/30/2024

    I felt good abt them transporting my vehicle. It's a large picked up with oversized tires an lift. The driver did a good job. Very polite and professional. I would hire them again if need another vehicle transported. Only negative thing I would say is the price. I think they over charge. But you do get good service

    SGT Auto Transport Corp.

    Date: 09/03/2024

    Thank you for sharing your positive experience! We appreciate your feedback!

  • Xiang G

    Date: 08/30/2024

    Xiang G

    Date: 08/30/2024

    Picked up and Delivered on time. Very Reliable! Will contact again in future if needed!

    SGT Auto Transport Corp.

    Date: 09/03/2024

    We're glad to hear that! Thank you for choosing us for your transportation needs. If you ever need assistance in the future, feel free to reach out.

  • Colt H

    Date: 08/30/2024

    Colt H

    Date: 08/30/2024

    Reasonable price, good customer service, delivered in a reasonable amount of time. Unfortunately the tie down strap cut my tire side wall still waiting to see if I get reimbursed for replacement.

    SGT Auto Transport Corp.

    Date: 09/03/2024

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

SGT Auto Transport Corp. is BBB Accredited.

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