Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seal Skin Covers

  281 Fields Lane Brewster, NY 10509

• 

  Seal Skin Covers

  595 W Hartsdale Ave Suite 204 White Plains, NY 10607

• 

  Sealskin covers

  16325 S. Avalon Blvd. Gardena, CA 90248

• 

  Seal Skin Covers

  130 Algonquin Pkwy Whippany, NJ 07981-1602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the product less than a year and it has already failed. The company states that it will not. Product does not fit correctly and hold down fittings are already tearing from the seams. The product is NOT waterproof from the rain. They supply a warranty but with a fee. Very poor quality. It does not protect my classic car as stated in their advertisement. Water got under the cover.

  Business Response

  Date: 07/17/2025

  Apologies for the frustration and the inconvenience caused, we have been informed by our team regarding your case, and we are willing to make an exception and ship a new cover free of any cost. 

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As this product does not stand up to the weather elements as stated on their website I am requesting a full refund. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 07/21/2025

  Hi there, one of our agent made sure to ship out the new cover for you and you will not have to go though the same issues. 

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a boat cover. It did not fit. I applied for an exchange. They told me that the difference in cost would be $136 for the right one that would fit. I told him I wanted a refund. They told me there was an 18% restocking fee and that they sent me a confirmation email with this information (which I never received) I then asked the customer service representative why the boat cover that I ordered was different from the one that they posted on their website that claims to fit my model of boat. He said it was a mistake in the website and thats why I got the wrong cover. why do I have to pay more for the correct cover that they said would fit my boat and also why do I have to pay money for their mistake?

  Business Response

  Date: 07/16/2025

  Im sincerely sorry for all the issues youve had to go through. Well take a closer look into this and will reach out to you soon to find the best solution.

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a jet ski cover and enclosed year, brand and model of it. WhenI received it, it DOESNT fit at all. As you can see in picture handlebar is about a foot below where should be and back DOESNT cover correctly either. I asked for a refund, but they want to charge an 18% restocking fee and shipping for an item that obviously was incorrect. Why would they ask for year, make and model number for something that doesnt fit at all? **** want is a refund and not to pay for shipping or re stock fee! To me they are a scam! When you pay ****** dollars for something thats supposed to fit, it should! I have sent multiple emails to them with response of no 100% refund! I shouldnt have to pay shipping or a re stock fee for there cover not fitting as it should!

  Business Response

  Date: 07/15/2025

  Hi there, I am truly sorry about this issues. One of our agent will give you a call and will help you resolve this. 

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  It says they would call to resolve issue, but havent heard from them, therefore unresolved! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ****
  
  
  
  
   
  

  Business Response

  Date: 07/16/2025

  I am sorry for the delay on the call. For sure today one of our agent will reach out and provide the best solution or you. Thank you for understanding. 

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the busines

  * ** ********* ** ********* ** ********* *** **** **** **** ********** ** ************ ** ** *** *** ****** *** **** *********
  
  *** ******* **** ************************ ** ******
  
  ***** ********************************
  

  
  ***** *********

  ***********************>

  
  
  
  ***** ** ********

  My complaint has been resolved. Thank you

  
  Sincerely,
  
  **** ****
  
  
  
   
  

  
  

• Initial Complaint

  Date:07/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date of 5/28/25 for a fire pit cover - I was told on June 19th (1 month ago!) my order would ship out in the next few days. I reached out a few weeks later, was told I would get a discount refunded and the item would ship. That was last week and I have heard nothing back.

  Business Response

  Date: 07/14/2025

  I apologize for the delay. Ive checked in with the team, and the only thing pending now is confirmation from production. They will reach out to you directly as soon as the covers are ready.

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early 2021, I purchased an 18' ski boat and, based on positive social media advertisements, bought a Seal Skin Supreme Boat Cover, including the optional 10-year warranty. The cover was promoted as breathable, mold- and mildew-resistant, with boat cover vents (which don't actually exist), and suitable for any climate.However, within two years, the cover began to deteriorate. It left a fine dust on both the boat and myself, and mildew formed on the interior and underside, indicating that the material did not breathe as advertised. I contacted Seal Skin in 2023, and to their credit, they sent me a replacement cover (I paid shipping). I assumed the original was a defective product.Unfortunately, the replacement cover has now failed in the same way: fabric breakdown, dust residue, and mildew growth. When I contacted Seal Skin again, I was told their (now advertised as Lifetime) warranty only applies once, and that I'm not eligible for another replacementeven though this second cover also failed under the same advertised ************* concern is that the company is misleading customers by advertising a durable, long-lasting product with a "lifetime" warranty, when the product appears to consistently fail within two years and the warranty is effectively void after a single claim. This seems to constitute false advertising and a misleading warranty ********* requesting that Seal Skin either honor their warranty for subsequent failures or revise their marketing and warranty terms to reflect the actual product performance.When asked to speak with a manager, I was given an email, ******************************** attempted 3 times to speak with the manager, and they never ************** of the current defective cover are attached.They need to stop with the false advertisement, or adjust their warranty to cover every product, regardless if the user already claimed. I'm attaching photos of the current cover.

  Business Response

  Date: 07/11/2025

  Hi there, I am truly sorry you had to go through this issues. One of our agents will give you a call and will make sure to resolve this. 

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Please don't close this yet. The vendor did call me on Friday the 11th, they left a message. I called them back on Monday the 14th, left them a message, but I have not heard back from them again. I will be trying them again tomorrow

   

  reference ID # ********

   

   

  ***** ******

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 07/18/2025

  I am sorry as you have been informed there is nothing we can not, we have a policy and we stand by it. You have replaced your cover in 2023. Meaning the cover was in use for two years after. We can offer 20% discount on a new purchase, this is our final offer. Let us know if you want to proceed with our offer.

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  Despite providing clear evidence of their product’s failure and the discrepancy between their advertised claims and actual performance, Seal Skin continues to hide behind their "one-time replacement" policy. They have not addressed why their product repeatedly fails, nor have they acknowledged any fault or offered a meaningful resolution.
  Instead of standing behind the quality they promote, they offered me a 20% discount on yet another replacement cover—essentially asking me to pay more for a product that’s already failed twice. I initially gave them the benefit of the doubt, but it’s now clear they are aware of their product's shortcomings and choose to rely on rigid policies rather than resolve valid customer concerns. Their warranty and advertising practices are misleading, and they are refusing to make this right.

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** ******
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a car cover from Seal Skin Covers on July 2, 2025, in damaged and unsealed packaging, with a large hole visible in the box. I photographed the condition immediately and obtained a photo from *** confirming the state of the package at delivery. I contacted Seal Skin Covers the same day to request a return or exchange in accordance with their published policy.Their website clearly states that if an item is received in unsatisfactory condition, the company will provide a prepaid return shipping label and either issue a refund (subject to 18% restocking fee if used) or an exchange. I did not open or use the product, in order to preserve its eligibility under their return terms.Instead of honoring their return policy, I was told by a representative named ***** that I would need to try the cover on before a return label could be issued a requirement that directly contradicts their published return guidelines. On July 7, 2025, I called Seal Skin Covers and requested to speak to a supervisor. I was told one was not available, and when I asked for a callback, I was told again that no supervisor could be reached. On July 9, I received an extremely unprofessional and condescending email in response to my final demand letter. The message opened with:Why all of this frustration ****?This dismissive tone, combined with the refusal to acknowledge the damage or issue a return label as required by policy, confirms that Seal Skin Covers is not acting in good faith.After reviewing the companys file on BBB, I found over 300 similar complaints many involving the exact same tactics: refusal to issue return labels, contradictory or vague policies, and lack of supervisor access. It is now clear that my experience is not isolated.Desired Resolution:Seal Skin Covers be held accountable for failure to honor their return policy Their conduct be publicly noted as part of their ongoing complaint history My experience be documented to help protect future consumers

  Business Response

  Date: 07/11/2025

  Hi there, I am sorry about this issues. One of our agents will give you a call and will help by resolving this issue. 

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for producing the companys response.

  
  I do not wish to be contacted by Seal Skin Covers. I made this request clear in my original BBB complaint and reiterated it in my final written demand on July 7, 2025, after requesting a return label four times in writing and three times by phone.

  
  Seal Skin Covers had multiple opportunities to provide appropriate customer service before I was forced to escalate this matter to my ******************** Their sudden willingness to help only after a formal BBB complaint was filed does not change the fact that they ignored their written policies, refused reasonable requests, and dismissed valid concerns.

  
  I respectfully ask that Seal Skin Covers not call,email, or otherwise contact me, as they have already been given more than enough opportunity to resolve this matter properly. This is a pattern from them after reviewing the BBB complaint files.

  
  Thank you for your time and assistance.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *.
  
  
  
  
   
  

  Business Response

  Date: 07/15/2025

  We made sure to send you the email with the shipping label and approved the full refund. Please make sure to check and proceed with shipping the cover back to us. 

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 21 ordered 18 ft pontoon boat cover. Paid by credit card online. Never heard from Sealskin. No paperwork or email re purchase. Sent request in early July re "where is product" Next day product delivered. Installed on pontoon. Way to big. Did not fit. Contacted Sealskin for explanation and request for invoice/purchase order. After many requests Sealsking admits they sent me wrong length (sent cover for 24 ft pontoon). Requested exchange but only if Sealskin provide me with the invoice for the item. Sealskin agreed to exchange but no paperwork. Requested paper work again, no response. Decided to check complaints and BBB. Oh Shit!!! ***************. Notified Sealskin again needed paperwork. No response but agreed to refund with 18% restock charge!!! I have contacted my card company and have received a credit for the purchase. Need reimbursement from Sealskin for repacking and shipping defective product back.Again, buyer beware. This is a scam company. Check out the Better Business reports and other online complaints, and save yourself a lot of time and money. I sure wish I had.What is really remarkable about this particular case is Sealskin never produced one piece of paperwork for this transaction, no invoice, no purchase order, no shipping notice, nothing. Never saw this before from a scammer???

  Business Response

  Date: 07/09/2025

  Hi there, I am truly sorry you are going through this issues. One of our agents will give you a call and we will resolve this issue. 

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 covers for my pair of 2018 ****** VXR PWC and rec'd them end of March.Due to the wildfires in our area, we were evacuated and just got to our cabin this past weekend.When I tried fitting this cover, it was a very poor fit. Extremely tight in some areas, and very baggy in others. No where near the *** cover fit as it stated in their advertising. When I reached out to ******** customer service I was told they do not accept returns from ******. I even offered to ship it back at my expense but they also refused. I wish I would have read the reviews prior to my purchase as there is so many poor reviews and dissatisfied customers. Wanted to inform the ******************** of this horrible experience and company.

  Business Response

  Date: 07/03/2025

  Hello ****,
  I apologize for any inconvenience this may have caused. Your order is now beyond our 30-day exchange and return policy, as it has been over three months since the purchase. Additionally, our website policy states that international orders to Canada cannot be exchanged or returned due to border fees and shipping costs.
  Im sorry for any disappointment this may cause and appreciate your understanding.

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cover ordered but never shipped now order is beyond 30 refund policy but product was never delivered. This business is a scam

  Business Response

  Date: 07/02/2025

  Hi there, Im truly sorry for the delay. Unfortunately, weve been experiencing some manufacturing issues in our patio department, which has caused the order to be delayed. One of our agents will give you a call soon to find a solution for you.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for a smoker cover. They mention nothing about the order having to go to manufacturing until after order is placed. Once order is placed, they assure you its 1 to 2 weeks to manufacture and then its shipped. After 3 weeks I called to check status and was told it would be another week. After 2 more weeks I checked again and was told it would be another week. Called today after another week and was told exact same thing. I demanded a refund. Company is deceitful

  Business Response

  Date: 07/01/2025

  Hi *****, I apologize for the delay. As the team mentioned, we are experiencing some manufacturing delays, which caused the wait. Ive informed the team, and we will proceed with canceling your order and issuing a refund.