Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seal Skin Covers

  281 Fields Lane Brewster, NY 10509

• 

  Sealskin covers

  16325 S. Avalon Blvd. Gardena, CA 90248

• 

  Seal Skin Covers

  130 Algonquin Pkwy Whippany, NJ 07981-1602

• 

  Seal Skin Covers

  595 W Hartsdale Ave Suite 204 White Plains, NY 10607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/15/25 I spent $237.20 on a custom boat cover that was guaranteed to fit my boat. My boat was listed on their website. After waiting 3 weeks my boat cover finally came in and was to small and not at all close to the boat I put in their website. I sent in a dispute and had to send in at least 10 pictures to prove it. Their customer service rep ***** was assigned to the return. He when told me that they do not make a cover for my boat and would return it with a 18% restocking fee. This was not my fault at all. I then spoke to 3 different customer service teammates on the phone and they all agreed that they should have stop selling a cover for my boat and that it should have been removed from the website. All 3 stated I would receive a full refund. ***** will not respond to my emails anymore and the last one I received from him he stated that I would be charged the 18% restocking fee.All I want is my full refund that I was told I would receive. After looking up this country I have found that they do this to a lot of their customers and they delete the bad reviews from their website. Please beware from purchasing from this company. I spoke once again on the phone with a gentlemen on June 11th and was told once again that I would receive a full refund and that a manager would be giving me a call to resolve the issue. I have yet to receive that call.

  Business Response

  Date: 06/17/2025

  Hi ******, I am sorry for the miscommunication. The full refund has already been approved we are just waiting for us to receive the cover. We can see that the cover is on the way to our warehouse and as soon as we receive it we will issue a full refund. 

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please have ***** provide an email to me stating that I will receive a full email in the amount of $237.20. I need a time frame of the refund as well once you receive the cover back which should be June 20th or before. Once I receive the email of the full refund then I will accept this case as resolved. Thank you for working on resolving this issue. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 06/18/2025

  Hi ******, you did receive a email by us mentioning the full refund has been approved. You also responded to that email. So feel sure this will get resolved as soon as possible. 

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as long as they hold up their end of the deal. If they do not then another complaint will have to be issued. 
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a pontoon cover and engine cover for my boat after chatting with the customer service *** stating that they have a cover that will fit my boat. After receiving both items neither fit, THEY WERE TOO SMALL. I messaged and spoke with customer service which stated that the cover I received was the largest one they make and to return for a full refund. I returned both items and then received an email for doing an exchange or a discount to keep the cover which I denied as I have no use for something that will not fit. They then stated that I was not going to get my full refund as there is a 18% restocking fee. I am furious as I would not return if the item they told me to purchase fit.

  Business Response

  Date: 06/13/2025

  Hi ****, I am sincerely sorry about this. We do have a restocking fee but for all the inconvenience this has caused we would like to resolve this as fast as possible. One of our agents will give you a call and make thing right for you. 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  
  A representative reached out to me to offer another partial settlement of purchase price minus all taxes paid.  They stated that they cannot reimburse me for the taxes because they did not collect them from me.  Yet on my receipt I was clearly charged them.  Then they came back to say that they were collected by the state not by their company.  Basically they are still refusing to reimburse me for the total purchase price of transaction.  All products have been returned and received by the business, all I am wanting is my full purchase price reimbursement including all taxes of $290.73.
  Sent from my iPad 
  
   
  
   
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  **** **********
  
  

  Business Response

  Date: 06/30/2025

  Hi there, I’m sorry you had to experience this. As we discussed on the call, I can process a refund for the remaining amount; however, the tax fees cannot be refunded since we don’t retain those charges. The tax fees are collected on behalf of the city and are forwarded directly to them with every sale.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 9, 2025, I purchased 2 seal skin car covers for $350.15 order number ************. I paid with my ************* ***** I was guaranteed 48 hours shipping, with a email with a *** tracking number. This never happened. I phoned the company they said they were busy give then a couple more days. This will be Monday that will be a week before shipping, then another 7-10 days to receive. This is not good business. I ask first ****** for supervisor he said none in office. I ask what their cancel policy. The *** said I canceled your order. I ask you the police and when I would receiver my refund. I call 2nd *** at company I ask for supervisor or ***ager they said none in building. I ask for call back, he said in 24 hours call back. I advised I am not satisfied with company ******nel handling my complaint and request. He put me on hold and never return to phone.

  Business Response

  Date: 06/13/2025

  Hi there, I am sorry about this. I made sure to check and yesterday you requested to cancel the order and refunds will take 3 to 4 business days to be issued. One of our agent will make sure to give you a call and we will resolve this. 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 30, 2025, 12:41PM $191.39 USD A truck cover designed to fit a 1970, ****** ***** ******* **** **** ***, with a tonneau bed cover.They will not refund my purchase after returning the product.They had tried to resolve the issue, but have now gone quiet.I order a truck cover and the product I received did not match the details the vendor requested I provide to ensure the cover properly fit my truck. Even though their system asks for specific details (i.e., Year, Make, Model, Cab Style, Bed Length, Bed Cover/No Cover/Topper, etc.). They replied that they do not make custom covers and provided instructions on returning the product. I shipped the product back to them and they have not provided a refund.Their advertisement is very misleading. Asking for such detail leads people to believe they're receiving a product that is made to those specifications. In my case, I ordered a cover based on my trucks configuration of being a 1970, ****** ***** ******* **** **** ***, with a tonneau bed cover. Each time the attempted to address my issue, they sent me an cover made for an extended cab, long bed, with a tonneau bed cover.

  Business Response

  Date: 06/12/2025

  Hi ****, I am sorry for the delay of the refund. I can see that you have returned the cover back to us and we will make sure the refund will be issued today. Thank you for your patience. 

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #************ Purchase $392.58 CND + DHL duties $145.76, I want both fully reimbursed. Their site GUARANTEES the cover will fit the vehicle it is ordered for. we put in the exact year/make/model for our boat, and it is much too small. Their guarantee is false. We would not have ordered the cover without seeing that guarantee.I filled a complaint with the company and the service was terrible. Gave inconsistent information, between not being able to return it, then said they would probide a prepaid return label, to advising we would have to cover the shipping of the return ourselves. Which I got a quote would be $210. I asked how they can guarantee Id get a refund once I send it back, and they stopped replying. This is false advertising and I want all our money back including the additional duties.

  Business Response

  Date: 06/12/2025

  Hi ***** I'm sorry to hear you're experiencing issues with the fitment of your cover. As mentioned in our previous emails, we are happy to offer you a full refund once the cover has been returned to us at your own expense.
  Although our policy states that orders shipped to Canada are not eligible for returns or refunds, we’ve made an exception in your case. We're currently waiting for the return of the item to proceed with the refund.
  One of our agents will be reaching out to you by phone shortly to help resolve this matter.

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

  We only ordered the cover due to their websites guarantee that it would fit the boat we ordered it for. This was a lie, and now they are saying I have to pay forr the return, which is $210, and won’t be refunded. Also, based on the message history with the company, which I have and can share, they are not competent as consistently didn’t answer my question and gave conflicting information. How could I possibly trust is even get any money back once they “receive and inspect the cover”. I have no faith in this company.
  Their guarantee is fraudulent. This fraudulent guarantee is the reason we ordered the cover. I should have no out of pocket costs. Even if I paid for the return I would not break even on the return. 

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** *******
   
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

  Your website guaranteed it would fit the boat we ordered it for, this was FRAUDULENT. Without that guarantee we never would have ordered it.
  

  We refuse to spend anymore money regarding this. The cost to shop it back is $210 out of our pocket.

  No we will not be paying to return it, and I don’t trust your company to actually provide the refund once it would be back on your possession. 

   

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** *******
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 06/30/2025

  Hi ***** I am truly sorry about this. As we mentioned we would love to resolve this and issue you the full refund. But all we need from your part is to ship out the cover on your own cause. 

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cover and it was defective. I have reached out to the company for an exchange or refund and they do not help.

  Business Response

  Date: 06/09/2025

  I am sorry you had to go though these issues. No worries though one of our agents will give you a call and resolve this as fast as possible. 

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product using their system to properly fit my vehicle. It was for spring hail so I didn't get a chance to put it on due to it being snow and not needing it. I put it on and it fit incorrectly so they clearly sent the wrong product. They refuse to send the correct product I paid for

  Business Response

  Date: 06/04/2025

  Hi there, I'm truly sorry to hear about the fitment issues you've experienced. While we do have a 30-day exchange policy, I want to personally assure you that well make this right. One of our representatives will be reaching out to you shortly to explain how well resolve the situation. We appreciate your patience and understanding.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered cover on 4/30/2025 Received cover,installed on my boat,cover was too large Doesnt have soft liner as advertised ,says it has a snug fit I called the company and special ordered for my boat So called seal skin covers Was told I had to email customer support So I emailed the company Waited several days no response Called them back the person on the phone told me he opened a ticket Received email finally Replied to email,told them I wanted a refund they said not a problem They finally sent me a return label Sent it back on 6/21/2025 Never heard anything for several days Called them company again was told they had a Memorial Day sale and were trying to fill all the orders So I thought ok they are busy Was told I would get a response by the end of the day Received a email stating they opened a ticket Sent me a return label that was attached to their email,it wasnt Replied to their email that I had already returned the cover That it was in there possession So I waited,no response Called the company was told I would get my refund that day Still no refund

  Business Response

  Date: 06/02/2025

  Hi there, I am sincerely sorry you had to wait for the refund. One of our agents will make thing right and give you a call about this issue. We will definitely make things right about this. 

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a supreme car cover for my Dodge Challenger vehicle, which the business claimed to offer superior hail protection. Friday 5/16/2025 we had a hail storm, and my Dodge Challenger was outside under this cover during the storm. My car has 64 dents in it, and im taking up with my insurance company to fix my car. But I am here reporting this business because they are falsely advertising products in which they do not stand up or meet the requirements they are advertising. Their customer support and managers disrespected me, which caused me to get furious with them, and they hung up on me, after regarding the case in which I submitted. I tried to get a hold of them on Monday 5/19/2025 but they wouldnt allow me to speak with a manager then. They were only going to make me pay for the warranty to get another cover sent to me, and disregarding what I was trying to tell them about their product. I wanted the company to be informed of this, and to possibly pay my insurance deductible, and fully refund me of their product in which they falsely advertised, and owned up to me saying their products are faulty and cheap.

  Business Response

  Date: 05/22/2025

  Hi there, I sincerely apologize that youve had to experience these issues. I see that youre already in contact with our support team. Please provide some pictures of the damages of the vehicle through the ticket you're working on with ****** **** make sure everything is taken care of and resolved for you. Thank you for your patience!

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought there Seal Skin Supreme Car Cover in Oct 23. After 8 months it tore. They replaced it with an extra fee. 8 months later the new one began to tear & had pinhole leaks. The total cost was about $200 for 16 months. I tried to contact Seal Skin and spoke to an Agent. He advised me that the "Lifetime Warranty" applies to your first replacement cover only. I went back and looked at the Seal Skin website which mentioned 7 times that it had a LIFETIME WARRANTYonly when you click on the warranty details does it indicate that they only replace the first cover under the warranty. To me that is very deceptive, misleading advertising. not the same as a LIFETIME WARRANTY. It seems very deceptive to list Lifetime WARRANTY7x in their main ads but to put that significant undoing detail in the detail tabs or fine print.. I asked to speak to an owner or someone from "Headquarters" which was blocked. I live in a moderate climate area with no extreme weather conditions which is optimal for product longevity. I was pretty discouraged that the first one tore after only a few months and that they would not honor what was believed to be a "Lifetime Warranty." And also very disappointed that the average life of the 2 covers was only 8 months each. So I presume from Seal Skins responses, or lack of, that a LIFETIME is 16 months. After countless emails back and forth with another Seal Skin employee, *****. **************** He never gave me his title,) the best they would offer is a 20% discount which is only 5% greater than the abundance of 15% coupons already on line. I asked several times if their expectation of a Lifetime was 8 months. They would not reply. I asked countless times to get connected with an owner or someone from management. That request was evaded by ***** every time I asked. It appears that the obstacles in place to deny management contact is a company practice.I do not believe that this company is dealing with me in good faith.

  Business Response

  Date: 05/21/2025

  Hi ***, Im truly sorry to hear that your cover got damaged. I wanted to let you know that Supreme covers come with a lifetime warranty, but please note that the warranty can only be used once during the lifetime of the product. We make sure to clearly outline this policy in all our advertisements. That said, Im here to help resolve any issues you're facing. I'll be reaching out to you later today, and together well make sure everything is taken care of.

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I discussed the issue with ******* from Seal Skin. She offered me a $35 reimbursement. That is less than 10% of the total fees paid for this "Lifetime Warranty" item. As noted in the previous message the ad indicates on 7 occasions that the covers have a "Lifetime" Warranty."  I told her that i did not believe that this is a reasonable offer and that I do not believe that I am being unreasonable to expect that a "lifetime" for this product to be more than 8 months. In the response she notes that the
  one time replacement" is noted in the warranty.  Even though it is noted numerous times in the openly posted ad that the cover has a "LIFETIME WARRANTY." Only when you click on the warranty details does it mention that the warranty only applies to the first cover.  That detail is clearly unclear. Lifetime to me means the length of the use of the cover, but certainly is inconsistent with 8 months. Had they made that significant detail clear in the ad, i would not have even considered this purchase and i believe many other costumers would not purchase this product as well.. In my opinion leaving out this significant detail clearly noted in their ad I see as deceptive advertising.  In addition i feel that the offer of $35 to resolve this complaint is only an insincere attempt at a resolution, so that they can say to the BBB that they responded.  My expectation of a "reasonable" life of one of there covers would be maybe 4-6 years, certainly not 8 months.  I live in a location that has very mild weather. Very little rain and moderate temperatures. This car this cover was used in an optimal climate that would have provided optimal longevity. It couldn't have been much better. The offer of a $35 reimbursement is absolutely unacceptable.  At the very least i think that they provide a new, no cost cover with a warranty starting all over again. Even with that resolution and based on the longevity of the last two covers, that would likely still only give me a total of 3 years of reliable service or use of the covers before the 2 new replacement  covers are likely to tear again.  FAR short of what i consider a reasonable "lifetime."

  I am so dissatisfied with this product and substandard costumer service, i think the best thing to do would be to provide a full refund of approximately $200 and to part ways.

  I also think the company should be required to change their ads and include the "one time" predominantly.  That detail significantly negates the spirit of what is reasonably considered a "lifetime warranty."
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

   
  
  
  
   
  

  Business Response

  Date: 05/28/2025

  Hi ***, we did our best and we have a solution about this. You are well aware of our policy, but we are making a exception and we will send you a new cover for the inconvenience this has caused. This will be a one time thing and the cover will for sure last longer than the last one. 

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ******