We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Protective Covers

Seal Skin Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Seal Skin Covers has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 261 total complaints in the last 3 years.
    • 139 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cover for a **** **** Galaxie, the cover was to small,while following their directions the cover caught a piece of trim and ripped the cover and bent the trim. When I contacted the company they told me to take pictures and send them. I received an email stating my claim had been approved (which I will include) I was told to send a sku # and purchase a $35.00 warranty which will pay the return shipping (will also include) After sending four emails which got no responce, the last email I got stated that I would receive a return shipping label within 24 to 48 hours never got it. Enclosed I am sending the pictures and all emails. I was told they would send me another cover, why would I want another cover that still doesn't fit?

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

      Customer Answer

      Date: 06/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Be advised sealskin car covers has reached out and resolved the issue. I am very pleased with the outcome and have no further problems, please consider this matter closed and thanks for all your help. 

       


      Sincerely,

      ***************************



       


    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 26, 2022, I ordered a cover for my canoe and saw on the Seal Skin Covers website just what I needed. I clicked through the choices and the product was sent promptly. When it arrived, part of the order was good (extra straps) and part was not (the cover itself). The color was wrong and when I opened it fully it was completely different from the one shown and described on the website. I had ordered an elastic hemmed top-only cover with straps and buckles and a built-in pull cord. They had sent a zippered cocoon-type cover in the wrong color. I immediately responded to their help service and in a couple days they responded with some alternatives. Keep what I had with a 10% discount or return it the item at no cost to you of course, for the correct item (in exchange for the correct color and type). Then they said they would charge a 20% restocking fee. That, to me, was not "at no cost to you". I complained that it was their mistake and sent them all the details and photos of the websites specifications and pictures. After that they said they could no longer help me (an exchange process cannot go further).

      Customer Answer

      Date: 08/27/2022

      At this time, I have been contacted directly by Seal Skin Covers regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       I've attached another email received on August 16, 2022 which also contains my response; essentially saying that their so-called solution was not acceptable to me.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

      Customer Answer

      Date: 09/19/2022

      Better Business Bureau:

      At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.

      Sincerely,

      ***************************

      Business Response

      Date: 06/07/2023

      Hey,

      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First car cover I received was way to big. The second cover they sent me is way to small. Contacted customer service and they informed me that they will only exchange once. They are now charging me a 20 percent restock fee to return. Why do I get charged for car cover that doesn't fit.

      Customer Answer

      Date: 08/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two covers... Didnt fit. Returned both via **** The provided label. Have proof they received both back. Never opened one,either... Expect full refund... Have not received any refund.... Many many people have posted ****** reviews reflecting the same abusive Company behavior...

      Business Response

      Date: 06/07/2023

      Hey,


      Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 

      You can also reply here and I'll make sure I get this resolved for you. 

      Customer Answer

      Date: 06/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      One year later you are asking me to close this complaint.... Kindly contact me at tge phone number you have on file to close and complete this compaint

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 06/14/2023

      Just spoke to the customer on the phone and explained to him that his refund was approved but when we tried to issue the refund on PayPal it said "refunds cannot be offered at this time because there is an open case on this transaction."

      The reason why PayPal would not let ** issue the refund is because the customer filed a case with PayPal effectively "freezing" the funds. Then the customer never followed up with PayPal to make sure the case is resolved so the funds stayed froze. 

      We just sent the customer all the refund details so they can follow up with PayPal to get their funds back so PayPal is holding the funds. 

      Anything the customer needs, we're here to help. 

    Seal Skin Covers is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.