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Business Profile

Protective Covers

Seal Skin Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seal Skin Covers has 4 locations, listed below.

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    Customer Complaints Summary

    • 262 total complaints in the last 3 years.
    • 140 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered two Kayak covers that the company said would fit on a hobie PA 14s. what came was a zippered bag to put a canoe or a non fishing kayak in. Our kayaks are large and are on a trailer and need a cover not a bag. they say it their covers have a guaranteed fit. they will accept the return but with a 18% restocking and convivence fee. there is no supervisor available to talk to. if they would have sent a cover and not a zippered bag I would not be wanting to return them. I think the 185 restocking is ridiculous and want a full refund because they sent a bag instead of a cover.

      Business Response

      Date: 08/12/2024

      Hi ****, thank you for bringing this issue to our attention. Since the covers do not work for trailering the way you had seen fit, we will make an exception this once and waive the 18% shipping fee for you. Thank you for your patience and cooperation, and we sincerely hope for better business in the future.

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased a jetski cover from them, I sent them photos that the cover does not fit at all. They have refused to refund any money, although their website says they will accept refunds.

      Business Response

      Date: 08/08/2024

      Hi *******, really sorry for any frustration. Please provide me with your order number so that I can look into this and see what we can do.

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this seal skin car cover for my 1959 ***** village station wagon and when I ordered it they stated that it would be the correct fit for my car after receiving the cover and I put it on it did not fit at all I have contacted the company and they want me to send this one back and pay half of the price of another one until they get theirs back then they would refund me my money I have tried to tell them I can not take this cover off my car until I get the one that fits because the car has just been restored and I can not leave it exposed they have refused to bend at all even though this is their fault I hope you can help me in this matter I need the new car cover first and do not feel like I should half of another cover when they have not got this one right I did reach out to the owner ********************** by finding his number on my ow because the person(s) and supervisor I spoke with refused to let me speak with anyone in their corporate office pleas help as soon as u can before they try to say I have had the cover to long to return thank you *****************************

      Business Response

      Date: 08/05/2024

      Hi *******, thank you for reaching out again. I understand your frustration and concerns, however, I regret to inform you that in this case we must stick by our policy. We are unable to ship out a cover first without you returning the one that needs to be exchanged. The only way we can do this is with the advance fee option, which our agents have informed you about. This advance fee is fully refunded. Also, if the new cover doesn't fit either, you can of course return it for a refund. No worries about our 30 days policy, as long as the customer reaches out to us within 30 days of receiving the cover, and doesn't stop communication for over 3 weeks, the customer is within what our policy allows.

    • Initial Complaint

      Date:08/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

       Yes please. I already gave them all of this information and talked on the phone they said they could not help me what so ever because Im located in ******* 
      They are trying to give me the run around and make it to hard to get my money and damages back out of them. I tried calling them back and get no answer or reply.
      Im out the price of the tarp and also damaged to my boat. Thats what Im looking for as far as a result to gain back.

      I really appreciate all the assistance

      Cheers,
      *************

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******************




       

      Business Response

      Date: 08/01/2024

      Hi *****, we apologize for any frustration. Please provide us with your order number and we will look into it and help you out.

      Business Response

      Date: 08/13/2024

      Hi *****, found your order. One of our representatives will get back to you tomorrow with the next steps. I put a note on your ticket, you can return the cover for a refund. 

    • Initial Complaint

      Date:07/27/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved re]

       

       

       The product is NOT 100% WATERPROOF like website says in capital letters. I have a $15,000 paint job I can't afford for this to happen AGAIN so I DONT WANT OR NEED a new cover, I need my money back so I can buy a cover that actually is 100% waterproof. This company does NOT stand by their products and customer service is a joke they will LIE to you and when caught in lie, they don't care, they said oh well we lied. I'm not one of those oh well people, I'm going to use everything in my power to recover my money!! They should be OUT OF BUSINESS with the amount of complaints there are. 

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 07/29/2024

      Hi there, sorry to hear about the leaking cover. However, no worries, your cover is backed by lifetime warranty. Please provide me with your order number and well proceed with a warranty replacement!

      Customer Answer

      Date: 08/26/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       


       Your lying AGAIN, I submitted 1st claim with pics, we went back and forth because you expect the CUSTOMER to pay 35$ for a new cover when it was YOUR COMPANIES product that failed, then your company acts like they are doing me a favor by not charging the 35$ fee. I get new cover and it leaks worse than the first one. I have been scammed, now I have 2 useless covers. Now to top it off your company is calling ME A LIAR!! WHAT???? I CANT BELIEVE THEY WOULD EVEN SAY THAT!! I did NOT contact you again until the new cover FAILED AGAIN!! I'm big in car collecting and car shows so this is all being echoed on my car club and show sites. I'm NOT a liar or trying to rip anyone off!! BAD PRODUCT there are FB and other sites that are full of complaints about sealskins product, customer service and company!! I'm NOT a thief I just won't let a company RIP ME OFF of hard earned money!! I will say AGAIN, IM NOT A THIEF, BAD PRODUCT!! I WANT REFUND SO I CAN PURCHASE A COVER THAT DOESNT LEAK!


       


       


       












       

      Business Response

      Date: 09/02/2024

      Dear ******, no company, in this industry or otherwise, would make an exception and refund a 5 month old order, that has leaked upon usage and been replaced under warranty, without photo proof of the failure of the second cover. Nevertheless, in order to resolve this case, we will issue a full refund for you. In light of this, we ask you to refrain from bashing us online, and be understanding on why this was a difficult case for us as well.

      Expect the refund confirmation tomorrow at the latest. Might take a few days to show back into your account, but that's just banks talking to banks, really.

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

      Business Response

      Date: 07/26/2024

      Hi ******, one of our representatives has reached out to you, and you will be issued a full refund on your purchase. Thank you for your patience and cooperation.

    Seal Skin Covers is NOT a BBB Accredited Business.

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