Business Profile

Protective Covers

Seal Skin Covers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

261 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a car cover from the identified business (Seal Skin Covers). I had been using the cover for some time. Mainly to keep my car covered in a garage but since it is an all weather car cover I recently used it when my car was parked outside when there was a chance of rain. The car was clean but not freshly washed. After rain for a day or so I came outside to take the cover off to work on the car to find spots all over the car, I cannot get the spots off with washing the car. I contacted the business to try to resolve the issue but they deny any possibility that their cover could have caused any damage to my paint. Even with photo examples/evidence of the damage
Business Response
Date: 06/16/2023
Hello,
We've been trying to figure out what happened here since we never see these kinds of marks on the car. Also the cover was purchased in March 31, 2021, over 2 years ago and there was never a complaint.

The only thing we can think of if the cover had picked up dirt, debris over the years and while the wind was blowing the cover rubbed that dirt over the car. This is why the instructions clearly say to make sure the inside of the cover is always clean before use.

We also thought if the car was recently waxed or cleaned with different kinds of chemicals. Sometimes those chemicals can create these marks as well if you cover them and don't let them dry properly.

We're doing our best to investigate what happened but we just dont see how the cover could do this.

The best we can do is offer the customer a full refund and upgrade the customer to our best cover which is more designed to be used outdoors. Our best cover is also more breathable which works better with cars who get waxed and treated with chemicals.
Initial Complaint
Date:06/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #*********** PLACED 05/16/23 I ORDERED A CUSTOM FIT MOTOROCYLE COVER, UP RECIEVING ITEM IT DID NOT FIT, THEY OFFERED A REEPLACEMENT,abd when i recieved it, it still did not fit,they offered a refund less 18$ surcharge for returning something that was clealy there fualt.i would like a full refund inclding the 18% suechaarge ( not my fault)
Business Response
Date: 06/07/2023
Hello, just reviewed the full case and it looks like the customer received a cover and he wasn't happy with the fit. We offer free exchanges and the customer received a second cover and again they complained about the fit. The second cover was sent to the customer based on the first ********************** feedback. At this point the customer was offered an additional 30% discount (total 45% discount) if they want to keep the cover or return it for a refund. The customer decided to keep the 45% discounted cover yesterday. He's refund is being processed today and it takes about 3-5 days for the funds to show up back on the card (just banks talking to banks at this point.)

Its disappointing to see the customer filed a complaint without allowing the refund to show back on his card, which is something were not in control of.
Customer Answer
Date: 06/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

***** **********
*
*
*
*
*
***
***** ** ********
*** ********* **** **
******
********
***** **** *** ******* ******* **** ****************************
***** ********** **** *** **** **** **
*** ***** ********** ******************************************************
******** ******* **** ***** *** **********
Company claimed they offered me 45% off, which is a lie.
I wanted to return because they did not for full there obligation of providing a correct size.
Second one came in and it was just like the first one.
They said I could return for full refund minus 18% surcharge for return fee.
It was there fault, they should of not tried to charge a surcharge when it was ****** there fault.
So I took there measly 30% off because it was not fair that they were charging me a surcharge for their problem.
I have email proof if you need it, not sure why this was closed when I wasnt even given the opportunity to respond.
F

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 06/16/2023
At the end of the day, nothing is more important than our customer service.

We are issuing the customer a full refund and letting him keep the product as well. We work hard and our mission is to be the best.

Your refund is being processed today, you should receive the rest of your refund within 3-5 days (just banks talking to banks at this point).

Thank You
Customer Answer
Date: 06/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ********
Initial Complaint
Date:06/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father purchased a car cover for our new Acura Integra from Seal Skin Covers. Before purchasing he called them to verify it would fit the new 2023 model of the Acura Integra and the assured him it would. The cover we received is so small it barely covers the windshield of the car. My father and I have tried rapidity to return the cover. If we call they tell ** to submit a ticket online, but when we submit a ticket we do not receive a response.
Business Response
Date: 06/05/2023
Hello *******,
We hate to see a custom unhappy but no worries we'll make sure to get this resolved for you asap. You mentioned you received a cover that didn't fit, the good news is we have free exchanges so we can fix this easily. I tried to find your order based on your name and your email but no order exists. What is your dad's order number? What is the email used to place the order? Was the order placed under your fathers name?
Please provide the order details so I can find your order and I'll make sure this gets taken care of asap.
Customer Answer
Date: 06/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Once the company has provided us with the correct car cover I would be happy to accept the response.
The Order number for the cover that was ordered is ***********. The order is under my fathers name, *******************************. As stated above, and requested when the cover was originally purchased, the cover needs to fit a 2023 Acura Integra.

Sincerely,

*************************
Initial Complaint
Date:05/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a cover for my truck, was way too big, returned the cover and decided I wanted a refund since they sent the wrong size. been over a month and nothing from them, threatened a restocking fee even though they sent the wrong size. Just want my money back
Business Response
Date: 05/22/2023
Hey *******,
Quick update, I just issued you a full refund. The funds should show back on your card in 3-5 business days (just banks talk to banks at this point).

******* all covers purchased online are semi custom covers. They're not perfect but they're the best fit at the best price. We used to offer fully custom covers but they start at $600 for this kind of fabric and customers just didn't want to pay those kinds of prices for a cover so we designed the best fitting covers possible at the best prices possible.

Anytime there is an issue with a fit we have free exchanges to fix it. The only time there is a fee is if the cover is returned for a refund, and that fee is just to cover the shipping cost.

We actually have the best return policy in the business and we challenge customers to find a cover company with a better return policy and we'll match it.

With that said, nothing is more important then our customers satisfaction. A full refund has been issued.

Thank you for your patience.
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Seal Skin cover for my '65 mercury moneterey. Because of their "Perfect Fit" gaurantee. This is directly from their website - "Seal Skin covers are designed to perfectly fit your car model. Whether a Sedan, hatchback, wagon, truck or suv - we guarantee youll find a cover with a great fit at great price."I contacted customer service because the fit on my cover was too small. - It ended up ripping because the cover did not fit my car length wise. I was told the purchase was made too long ago (over a year) and that all they could do was send me the same size cover...I did not open the cover until recently and didn't realize it wasn't a perfect fit. -Their only solution was to send me another one that won't fit.....
Business Response
Date: 05/22/2023
Hey *******,

It was nice talking to you on the phone. Again, we're shipping you a new upgraded cover free of charge. Its stronger, new softer fleece inside, new stormproof straps and it's bigger than your last cover which should fit better.

Regarding our return policy, its actually the best in the business and we always challenge customers to find a cover company with a better return policy and we'll match it. We give customers 30 days to try the cover out and see how it fits and if they aren't 100% happy we exchanged it free of charge, no questions asked.

Anyway nothing is more important then our customers satisfaction so we made an exception and shipped you a new upgraded cover thats stronger and fits better, free of charge. Please check your email for tracking details.

Thank you for shopping with Seal Skin Covers
Initial Complaint
Date:04/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent considerable time researching snowmobile covers before deciding on purchasing one from Seal Skin. My decision was based mainly on the premise that the Seal Skin cover was guaranteed to fit my snowmobile. The Seal Skin website even had me indicate the year, model and make as though the company had a specific cover for it. The following statements were taken right from the Seal Skin website: "Guaranteed Fit Ski-Doo Snowmobile Covers" "Our Ski-Doo covers are designed for each specific model, ensuring a perfect fit for your snowmobile." "Durable and Long-Lasting Ski-Doo Snowmobile Covers With a Guaranteed **** "Unlike universal-fit covers, our covers are designed to fit a specific model" The pictures of the first cover and replacement cover makes it obvious the covers do not fit my specific machine as Seal Skin Guaranteed. I do not want a cover that does not cover my snowmobile, especially when it leaves the sides exposed to allow wind blown snow and rain underneath the cover and onto the seat and top of the machine. Upon notifying Seal Skin of the second cover not fitting, the rep ******** me that "an exchange process cannot go further" and offered me a 10% discount if I decide to keep the second cover rather than return it. What good is that? I do not think it is reasonable for Seal Skin to charge me the 18% return and convenience fee when the company could not meet its commitment. Seal Skin credited my credit card account for the purchase price minus the 18% fee. I would like to have the 18% credited back to me as well as Seal Skin changing their "Guarantee to **** marketing ploy.
Customer Answer
Date: 05/02/2023
Better Business Bureau:

At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.

Sincerely,

*********************
Business Response
Date: 06/07/2023
This looks like the same complaint filed by the same custom 4 times.
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Customer Answer
Date: 06/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The business rep requested I respond here, so the only way to respond is by rejecting his/her response.
I would like to have the 18% credited back to me as well as Seal Skin changing their "Guarantee to **** marketing ploy. Or better yet, provide a snowmobile cover that fits my exact year, make and model as Seal Skin committed to.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 06/14/2023
Hello,

Just wanted to give you a heads up that we're issuing you a refund on the restocking fee. We're sorry for any inconvenience and the funds should show back on the card in 3-5 days (just banks talking to banks.)

If there is anything else you need, feel free to reach out to **.

Thank you for your patience.
Initial Complaint
Date:03/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jan 2023 purchased two Seal skin covers. Less than six months the covers cracked and also left residue on my convertible top from the underside of the cover. They add a fee to replace them so I sent the $70.00 shipping fee to have them sent. They have not replaced the covers and ripped me off for the money. Poor product, poor customer service.
Customer Answer
Date: 03/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************

They have sent only one item and state the other cover is out of stock. Odd because they claim to make them there.
Initial Complaint
Date:02/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent considerable time researching snowmobile covers before deciding on purchasing one from Seal Skin. My decision was based mainly on the premise that the Seal Skin cover was guaranteed to fit my snowmobile. The Seal Skin website even had me indicate the year, model and make as though the company had a specific cover for it. The following statements were taken right from the Seal Skin website:"Guaranteed Fit Ski-Doo Snowmobile Covers""Our Ski-Doo covers are designed for each specific model, ensuring a perfect fit for your snowmobile.""Durable and Long-Lasting Ski-Doo Snowmobile Covers With a Guaranteed ****"Unlike universal-fit covers, our covers are designed to fit a specific model"The pictures of the first cover and replacement cover makes it obvious the covers do not fit my specific machine as Seal Skin Guaranteed. I do not want a cover that does not cover my snowmobile, especially when it leaves the sides exposed to allow wind blown snow and rain underneath the cover and onto the seat and top of the machine. Upon notifying Seal Skin of the second cover not fitting, the rep ******** me that "an exchange process cannot go further" and offered me a 10% discount if I decide to keep the second cover rather than return it. What good is that?I do not think it is reasonable for Seal Skin to charge me the 18% return and convenience fee when the company could not meet its commitment. Seal Skin credited my credit card account for the purchase price minus the 18% fee. I would like to have the 18% credited back to me as well as Seal Skin changing their "Guarantee to **** marketing ploy.
Customer Answer
Date: 03/23/2023
Better Business Bureau:

At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.

Sincerely,

*********************
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Initial Complaint
Date:02/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a boat cover around January 30th, 2023. Order #*********** It was supposed to be grey and fit a 2021 tracker pro team 190. When I opened the package it was blue. So I contacted them and it took several days of me calling and messaging to receive a return label. Finally on the 8th of February I received an email stating that my new cover had been shipped. When the new cover finally came I tried to install on the boat and it was incredibly too big. I called in and wanted a refund. They wanted to charge a 20% restocking fee. I have tried to communicate with them multiple times and still haven't received the right cover or a return label for the wrong cover. On February the 21st a woman named **** finally sent me an email about resolving this and asked for information from the tag of the cover. I sent it the very next day and still haven't heard back from anyone. I'm tired of calling and at this point I just want what is right a refund or the right cover.
Customer Answer
Date: 03/23/2023
At this time, I have been contacted directly by Seal Skin Covers regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]

I spoke to someone from Seal Skin Covers and was promised a resolution. After many emails after the first couple weeks I have never received return shipping info. There has been no communication from this business and I'm still stuck with the same wrong product.

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 13 2023 i orderes a cover for a 2010 Dodge Challenger. According to their website it was semi custom and guaranteed to fit. After recieving product and trying fit ,found cover was way too small and very cheaply made. No way it would last a lifetime. I decided to return cover and found their customer service is horrific. They ask to start the process on line ,which i did and took 2 days to respond and only after i inquired a second time. After 5 days of back and forth (because you cant have a direct conversation) it is all texting a message and waiting 24hrs for a response. I have finally got a label for return and the are charging a fee of almost $30. Cover was put on car and removed no more than 5 min. It DID NOT FIT. Hard to belive their "semi custom fit" didnt. I packed it back up as was upon arrival. Their advertisement is very misleading and should not have to pay a $30 fee. They have several sizes and give you whatever size THEY think will fit. Not one bit a semi custom fit. Please look into this fraud before someone else gets sucked in. Thank you.
Customer Answer
Date: 03/20/2023
Better Business Bureau:

At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********. They are finally going to issue a refund less the 18% which is $27. They badly mis represent sizing as semi custom. Mine did not fit . It was sized to a small med or large vehicles. Also was not quality as specified. There is No phone customer service. All by text with sometimes 24hrs between responses. Horribly company. Now i am out $27 due to their misleading ads. Would NEVER do business with.

Sincerely,

*******************************
Business Response
Date: 06/07/2023
Hey,
Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you.

You can also reply here and I'll make sure I get this resolved for you.
Customer Answer
Date: 06/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved.
i am looking for a refund for the 18% i was charged for a return . Simply put it didnt fit my vehicle as advertised. And i shouldn't be be liable for the falsely advertised cover. Thank you.
.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 06/14/2023
Hello

Just wanted to give you a heads up that we're issuing you a refund on the restocking fee, please check your email. We're sorry for any inconvenience and the funds should show back on the card in 3-5 days (just banks talking to banks.)

If there is anything else you need, feel free to reach out to **.

Thank you for your patience.

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Seal Skin Covers is NOT a BBB Accredited Business.