Complaints

This profile includes complaints for Seal Skin Covers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seal Skin Covers

  281 Fields Lane Brewster, NY 10509

• 

  Seal Skin Covers

  595 W Hartsdale Ave Suite 204 White Plains, NY 10607

• 

  Sealskin covers

  16325 S. Avalon Blvd. Gardena, CA 90248

• 

  Seal Skin Covers

  130 Algonquin Pkwy Whippany, NJ 07981-1602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** FALSE ADVERTISING ** Seal Skin advertises that their covers are 100% waterproof, and they are not waterproof.I bought a car cover from the Seal ****************** and the cover did not work. The Cover allowed rainwater to get the car wet. Additionally, during the time the car was wet and covered, the cover appearedto have caused a reaction to the paint on my car and permanently damaged it. I took my car to a professional car detail company and their opinion by observation is that the Seal Skin Cover likely damage the paint finish on my car. The ****************** has refused to help me in any way regarding this damage. NOTE: This is the second cover I had to get from Seal Covers because the first cover did not work either. My opinion is that ***************** is aware that their covers do not work and refuses to admit it.

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Message to ******* at Seal Covers: Hi *******, increasing Seal Covers customer service ***** by three times will not fix my cars' damaged paint. As I mentioned before, after I took my car to a reputable **************** here in ***********, they were absolutely sure that "standing" water stuck between your Cover and my cars' paint caused the "staining" and "bubbling" of my paint. If your Covers were 100% waterproof, (which the TWO I received from you are NOT waterproof) no water would have gotten thru your cover. The only way to get the original finish back is to repaint the car. NOTE: I wonder why it is that "Seal Cover" had to increase its' ********************* by three-fold. Might it be that your Covers have so many issues which causes "Seal Cover" to receive many calls and complaints. Will you agree to repaint my car?

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 06/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes, I received a full refund that I DID NOT ASK FOR. The refund was for about $144 when the cost to repaint my cars damaged pint job is $4,750. How is your $144 refund supposed to fix my car? The only way to resolve this issue that YOUR PRODUCT CAUSED is for you to pay me $4,750 to have my car re-painted. Or, you can pay the paint shop directly if you like. By the way, I called ****** again yesterday (6/21/2023) and left a THIRD message for him to call me back. It was your idea for me to call *******, so why is he not calling me back. I don't understand. So now it's been a week since I first called *******, AT YOUR REQUEST. You have all my information, so call me about how you plan to process the payment to paint my car.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 06/26/2023

  The customer received a full refund and there is nothing more we can do. 
  
  The cover can not damage a car because its made from a polyester fabric and a soft fleece inside, it is impossible for the cover to damage the car if used properly and the cover is clean and if the car is clean. If a customer uses waxing or other cleaning chemicals on the car and then covers the car, that is not the covers fault. If the cover is dropped on the floor and picks up dust or dirt, that is also not the covers fault. We are not liable for any vehicle damage when a cover is not used properly. 

  There is nothing more we can do.

   

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing about order #*********** that was confirmed on June 29, 2022. I ordered a cover for my boat because your website said Guaranteed Fit Boat Covers and said perfect for trailering and said SealSkin Covers guarantees the covers you purchase will arrive in new condition, be free of defects and will properly fit the vehicle for which you ordered. If your item fails to meet the criteria above SealSkin Covers will exchange the item at no cost.The cover I received was way to big. 2.7 feet to long and 3 feet to wide. I requested an exchange, included my boat measurements in the comments area (length 16 ft 4 in and beam 82 in) and received a return label on July 11. On July 12, I received notice that the exchange had shipped. Ref request ******.I received the exchange cover on July 18 at 9:57 PM. I tried it on my boat the next morning to find that it was 2 ft too long. On July 19, I replied to the help desk email of 7/12 indicating that the cover was 2 ft to long, included a picture, requested an exchange and again included my boat measurements. Reference request ******.On Jul 27, I received a help desk email that said Unfortunately, an exchange process cannot go further and we do not have any other option send for your specific model and said Semi custom covers can generally run inches to a foot too short or too long (keep in mind the best fitting one was 2 ft to long) Reference request ******.I was forced to request a refund. ( I actually liked the product but needed one that fit so I could trailer it)If you did not have a cover that fit my boat, you should not have accepted my order and charged my card $194.65. Since you chose to not honor your guarantee to exchange, you should not have charged a restocking fee of 20% or $36.04. I should not have to pay because you have a problem with your product.I formally request a refund of the $36.04 restocking fee.

  Customer Answer

  Date: 12/18/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  They have not refunded the $36.04 restocking fee as requested.  (refer to the following)

  Im writing about order #*********** that was confirmed on June 29, 2022. I ordered a cover for my boat because your website said Guaranteed Fit Boat Covers and said perfect for trailering and said SealSkin Covers guarantees the covers you purchase will arrive in new condition, be free of defects and will properly fit the vehicle for which you ordered. If your item fails to meet the criteria above SealSkin Covers will exchange the item at no cost. The cover I received was way to big. 2.7 feet to long and 3 feet to wide. I requested an exchange, included my boat measurements in the comments area (length 16 ft 4 in and beam 82 in) and received a return label on July 11. On July 12, I received notice that the exchange had shipped. Ref request ******. I received the exchange cover on July 18 at 9:57 PM. I tried it on my boat the next morning to find that it was 2 ft too long. On July 19, I replied to the help desk email of 7/12 indicating that the cover was 2 ft to long, included a picture, requested an exchange and again included my boat measurements. Reference request ******. On Jul 27, I received a help desk email that said Unfortunately, an exchange process cannot go further and we do not have any other option send for your specific model and said Semi custom covers can generally run inches to a foot too short or too long (keep in mind the best fitting one was 2 ft to long) Reference request ******. I was forced to request a refund. ( I actually liked the product but needed one that fit so I could trailer it) If you did not have a cover that fit my boat, you should not have accepted my order and charged my card $194.65. Since you chose to not honor your guarantee to exchange, you should not have charged a restocking fee of 20% or $36.04. I should not have to pay because you have a problem with your product. I formally request a refund of the $36.04 restocking fee.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 06/14/2023

  Hello ******, 
   
  Just wanted to give you a heads up that we're issuing you a refund on the restocking fee, please check your email. We're sorry for any inconvenience and the funds should show back on the card in 3-5 days (just banks talking to banks.) 
  
  If you have any other questions or concerns feel free to reach out to ** and we'll be more then happy to help. 

  Thank You

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car cover from company. They advertise their covers are custom fit. My cover is obviously not right size or shape for my vehicle. Blows off doesnt even completely fit vehicle. Cover is beginning to deteriorate and I have only used a few times. I thought the cover would eventually stretch to fit vehicle but it has only gotten worse. Company refused any assistance and said they will only send same Ill fitting size cover if it completely deteriorates.

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for Anthony and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in America and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car cover for my corvette to store over the winter 3 months ago. Yesterday I put the car away for winter and the cover is about 1 foot short front to back. I contacted them and sent pictures. They said cause its over 30 day, they can not do anything. I stated to them there was a flaw with the sizing of their product. Which they 100% guarantee it to fit your car. The other heavy-duty cover, I also bought for my SUV. fits great. I feel I'm getting screwed over and out $150.00 plus shipping for defective product they sent me. I'm not asking for anything but sending me the correct product I ordered and taking the defective one back. In the pictures attache you can easily see the cover is pulled tight and there is not enought room to get it over the bottom of the front bumper and down the sides.

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I have tried e times calling ******* and still no return phone call. As far as I'm concerned this company is a scam and doesn't stand behind their products. They should have a negative rating. They do not stand behind their products, nor do they respond to emails or voice messages. Please feel free to contact me, ******************. 

   

  Thank you,

  **** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 07/11/2023

  Hello, no worries we are shipping a new 2006 Chevrolet Corvette Coupe cover. 

  We are even upgrading you for free to our best cover since the customer had ordered our cheapest cover. Our best cover is the Supreme and its stronger, better fitting and comes with storm proof straps. 
  
  Your new cover arrives by next week. 

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 18th 2022, I ordered two car covers for two different cars from Seal Skin Covers. Order #***********. Total cost was $269.99. Seal Skin Covers claimed a 100 percent satisfaction guarantee.On September 22th, the covers arrived. Both covers had the exact same model number.On September 26th, after washing and drying the cars, I opened one of the covers to see how it would fit. It did not fit either of my cars! I immediately opened a customer service ticket explaining the problems and requesting a refund. That day I received an email stating they had received my ticket # ****** and would get back to me within 24 to 48 business hours.On September 28th, I received another email asking what I wanted to do. Again, I stated that the covers did not fit and I wanted to return them for a refund. Later that day I received an email with a prepaid *** return label.On September 30th, I dropped the package off at the *** Store.On October 6th, *** tracking # ****************** showed the package had been delivered to Skin at the front desk.On October 13th, having not received any contact from Seal Skin Covers, I sent a reply email stating the *** tracking information and asking if they did indeed receive the covers and were they processing my refund.On October 18th, having not received a reply, I opened another customer service ticket explaining the current situation. As of November 4th, I have not received a response from Seal Skin Covers concerning my refund.I am looking for a refund of my original purchase price.

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Seal Skin Covers has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The BBB is a Failure. The BBB should use there legal power and there platform to shut down companies who operate like seal skin does. I am filing a complaint with the state attorneys office against seal skin. They are scamming folks left and right and BBB is literally doing nothing about it. NOTHING. Do not buy anything from this company unless you want to be like the other 400 customers who got screwed by seal skin. LOOK AT THERE REPORT ON BBB. F rating with over 400 complaints. Thanks BBB for protecting me . AWESOME JOB GUYS. Here is there scam in a nutshell. They lie and say its custom fit to your vehicle. They only allow one free exchange if the cover does not fit. Red flag 1. So they will send out another cover and when it does not fit and most folks the second cover does not fit either they want to charge a 20 percent restock fee. So they are knowingly sending out BS covers that don't fit and then still making ***** in profits on restock fee. Well its been a week with multiple emails and they refuse to send me details on shipping it back. So I have disputed the charges and once I get my money back I will send them there garbage cover thats not even close to fitting my boat. I am also reporting them to the state attorneys office and will let them know that the BBB is fully aware and needs to be held accountable for not making it front page news about this company seal skin shady practices.I fell betrayed by seal skin and let down by the BBB for not doing more to address this shady company who is scamming thousands of hard working folks.

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 2 covers from seal akin covers to fit Kawasaki ******************** uses deceptive marketing showing covers that fits perfectly and even state they will fit.When dealing with the company they stated a 30 satisfaction guarantee and guarantee the fit.After emails and an exchange which runs out the 30 day time they stated that the cover is a "semi-custom" cover which may not fit like a custom. Contrary to their advertising verbage and picture on the website.They have refused to take back the covers and I am out $233.99 with covers that do not fit as advertised.

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I online ordered a rather expensive cover for my fiancs **** V wagon beetle. The website allows you to put in the year make and model of the vehicle, and it send you a cover.When I got the cover in the mail I put it on the car, and it did not fit on every side it was laying all over the ground, way too big for this car.I called customer service and told them that if they didnt have one that fit I would like a refund, they said that they keep 20% of your refund and that there was another option, that they did have a smaller fitting cover for the car.I asked him to send me the other cover and hopes that it would fit. When I received the cover, I waited until my fianc came home from working out on the road to put it on the car, As it is very heavy and I have carpal tunnel.When we tried it on the car it was no different in size as the first car cover.I called the company today to inform them that it still does not fit and I would just like a refund, I told them they can keep their 20%, although I think that is a huge rip off. As they informed me that they do not have a specific car cover for the car that I entered online, I was not made aware of this until this point. So I was allowed to put in this year make and model of his specific car, they do not have that car cover available, yet they sent me a car cover that did not fit.Now they are telling me they cannot even issue me a refund because its been over 30 days. They also will not let me speak with a manager, they told me to send in an email.For them to send me a car cover that does not fit in the first place was wrong. These are specific year make and model car covers. I trusted that it was actually a car cover specific to my car and it wasnt.Now Im just out all this money and stuck with a car cover that doesnt fit.

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a boat bimini top for my boat. I gave them all the specfications on my boat. They put me on hold, to check to see if they had the bimini top. They came back on the line and told me they had the bimini top I requested. I ordered and paid for it. When it came, it was not a bimini top but a boat cover. I tried to call and get an exchange, however, I got an extremely rude person on the line. I asked to speak to a supervisor and was told that there were no supervisors at Seal Skins and hung up on me. All I want is my money back and don't ever want to do business with company again. HORRIBLE COMPANY.

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

  Business Response

  Date: 06/27/2023

  Just spoke to the customer, this was a shipping error. We are shipping the missing piece free of charge. 
  
  The customer should receive the missing piece within a week.  

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of 2 covers made on May 31,2022. Received them after 3 weeks. The model # on the box was *******4. The model inside the box (actual covers) was ********. Clearly they sent the wrong covers! Went back and forth with different people, never to any supervisor or anyone who cared. I initially wanted to exchange, but they were NOT getting back to me in a timely manner. I had to get other ones elsewhere, as we had an upcoming trip we needed them for. I did receive a refund (Aug 3) MINUS 20% restocking fee! Why are they charging me for an error they did?! Their refund policy should advise people that even if the company makes an error, they will still take your money!

  Customer Answer

  Date: 08/29/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Seal Skin Covers regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

  Business Response

  Date: 06/07/2023

  Hey,

  Hate to see a customer unhappy. Please contact our customer service department and ask for ******* and we'll do our best to help get this resolved asap. We're the fastest growing cover brand in ******* and it hasn't been easy keeping up with that growth. The good news is we've completely revamped our customer service teams and tripled our customer service agents. We're really looking forward to helping you. 
  
  You can also reply here and I'll make sure I get this resolved for you. 

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  ** * ********
  **
  **
  ***** **********
  *
  *
  *
  *
  *
  ***
  ***** ** ********
  *** ********* **** **
  ******
  ********
  ************* ************
  ***** ******** ******** *******************
  ***** ******** **** *** **** **** **
  *** ***** ********** ****************************
  ******** ** * ********
  
  To Whom it May Concern,
  My complaint was resolved! I was issued a refund of the stocking fee by Sealskin Covers. 
  Thank you so much!
  
  Sincerely,
  
  ******** ********