Business Profile

New Car Dealers

Victory Mitsubishi

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Victory Mitsubishi's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2022 *** 540i Xdrive from this company on October 3rd 2024. They gave me transit plates and its been more than a month and I havent heard anything. Ive been reaching out and no one is getting back to me. The car broke down last night for drivetrain malfunction. And I brought it in to get fixed and the mechanic even recommended that I return the car due to the shady practices. He said that all the cars they sell has issues. They are doing shady business by selling cars to people with problems and charging ridiculous prices. They are taking advantage of people and needs to be investigated.
Business Response
Date: 11/20/2024
We will get back to you first thing To make sure you received you plates.
Customer Answer
Date: 12/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have not received my plates nor have my bank received the lien paperwork regarding the car.

Sincerely,

***** *********

Business Response
Date: 12/14/2024
The plates and registration have been finalized. Please keep an eye on your mail. Thank you!
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hornet dodge. They ******* me to buy a car by telling me I can get cheap insurance. I did the quote myself and it came up to $600 monthly which I couldnt afford along with car note. Then one of the guys comes and says he can get me cheaper insurance for $120. Days later geico cancels my insurance and says they cant insure the car. I wonder what information they used to get insurance so low. Now Im stuck with a car with a high insurance that I wouldnt have gotten in the first place.
Business Response
Date: 11/11/2024
Please contact underwriting for an explanation. We are not the insurance company unfortunately.
Initial Complaint
Date:10/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I seen an ad on September 1 for a *** 330 I listed around *****k this is my first time buying a car so I went into the dealership and they decided to jack the price up completely high and try to say it was 27K because a reconditioning fees and everything I'm a first-time car buyer so I did not know and I asked for a breakdown sheet and they refused to give me one I ended up getting into the finance office and I look at the sheet it says 27K listed as the selling price and nothing under the reconditioning fee I felt a little uneasy then I was handed a paper that said all the different coverages and everything and it all came up to 32K out the door but they were trying to charge me 30 K with no coverages or AnythingI honestly feel like I was scammed because why were the car List it at 23K for me to then be charged 27 and not be shown in the breakdown Now as I was looking at other dealerships they had the same car listed for around the same price 23K and I feel like cohest to make the sale I ended up paying 30 K out the door which is kind of outrageous being that it is a 2021 car I decided to look at the trade-in price and the trade-in price of the card was 21K so now I feel like I was really scammed
Business Response
Date: 10/29/2024
Please come in at your earliest convenience to discuss. My name is *********** please ask for me
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is ***** and i brought a car from victory mitsubushi and i been trying to gwt my paperwork from the purchase of the car . I just went to have my car service and foubd out that my car service warranty was under someone else name and when i called the nimber it camw back to a ******. I have tried to get the paperwork one many day going to the dealership and going online chatting with somwone . I was told many times to go in and whwn i get there it not there and no one knows what going on. I been told many time that it would bw emailed to me and still nothing . I geel i am being scammed or something because the paperwork and the price is not what was agreed on but when i got the bill it was more and i geel somwthing they did is a fraud
Business Response
Date: 10/22/2024
Hi please come see us at your earliest convenience
Customer Answer
Date: 10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I am writing you to tell you that yesterday i talked to somwonw at the dealership and they was surpose to email my paper work and i still have not received it . I feel somwthing wrong qirh them because there is no way it takes months to get something that is in there files. Please look innto this i tbink they are try to fix the paperwork

Sincerely,

***** ********

Business Response
Date: 11/01/2024
majority of the paperwork is wet ink, and the remaining was digital, in which you completed.
Customer Answer
Date: 11/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I want all of the paperwork work i sign because there in no wqy i did anything digital because i never camw in to the office to sign or do anything digital. I want the paperwork all of the paperwork from the salw of thia car not the stuff you awnt to the dmv . I want the whole folder of my paperwork aign and digital that is associated to this car . The whole thing not just that digital one which i never did do to the fact i was never in the dealership aigning anything . The paperwork i did sign was in writing and it did it on *** *** ******** . Please send the whole folder associated to this car to my email or have it for me to pick it up . My number is ********** and my email is ******************* . I been trying to get this stuff simce may why don't they want yo give me all the paperwork

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ********
Initial Complaint
Date:09/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company charged me double the price of a car that was advertised at ***** and added hidden fees the gentleman who did my financing messed up when I went to go ahead and have it corrected, it seems as if he was fired from the job. I spoke with a manager who said he would assist me two months ago, however I am yet to be assisted on this matter.
Business Response
Date: 09/05/2024
The photo does not show the disclaimer for the vehicle. Please review
Customer Answer
Date: 09/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

When I was quoted the price of the vehicle I was advised that it was $13997 plus registration,sales tax by New York State and the *** plates no one advised me about any hidden fees they gave me there from 10 am to 11pm even tried to upsell me in which I rejected. I put $7000 towards the cost of $13997. When I saw the total of $28000 I was advise my the employee that it was the original cost of the vehicle when the previous owner had bought it.
****** advised me that $7000 was for there mandatory fees in which I was not advise of from the point of sale. The $7000 is inclusive of what he said is $3000 for extended warranty but when I spoke with the loan company they say the extended warranty is included in the loan amount also please verify what you mean when you say disclaimer??

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ************

Customer Answer
Date: 10/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They charged me double the cost the advertised the vehicle for the also told me that the $7000 I paid up front included the extended warranty when I spoke with the loan company they advised that the company submitted for the warranty which is included in the loan agreement/ amount

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ************

Business Response
Date: 11/01/2024
Please come in at your earliest convenience to Discuss Ask for *******.
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car has no audio sound. I bought the car with sound the service department gutted my car and has yet to replace what they took out its been 8 months.
Business Response
Date: 08/22/2024
There is no internal documentation showing an audio issue.
Customer Answer
Date: 08/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
You dont have documents because you all are fraudulent I have documents but you delete everything about my car and put all job completed thats why Im here filling a complaint! You started work on my car and have not completed the job nor do you guys want to take responsibility for leaving my car without audio because you guys messed my car up and you guys need to fix this asap

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 09/09/2024
We will call you today to further discuss...
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Absolutely horrible experience.i went in there for a used *** 330i. It was made very clear as soon as i walked in that was the car that i was interested in and i was already pre-approved. The sales *** ******** waited until about an hour and half later to tell me that the car wasn't available due to transmission issues. After letting ****** know that i was no longer interested in any other vehicles due to the dishonesty, he then told me that he'd work out the pricing for another car that was similar. During that time my wife had to use the bathroom and as she was walking out of the bathroom another sales *** began screaming derogatory slurs to her which caused me to leave without notice.After leaving i went to another car dealership to see if i can get the car i wanted. At that dealership i came to learn that Victory Mitsubishi ran my credit over TWENTY TIMES which caused my credit to decrease by over 60 points.If i could give this place 0 stars i for sure would, this place is GARBAGE
Business Response
Date: 08/12/2024
A credit application was provided, but 20 inquiries did not occur
Initial Complaint
Date:07/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/20/2024 I went I to a car dealership in the Bronx, NY Victory Mitsubishi to look at and purchase a vehicle. I was greeted by ***********************. He took my information then showed me a few vehicles. I settled on purchasing a black 2021 **** Q8 premium plus . Before siging the purchase order papers I noticed that the vehicles tires were all bald with no threads and only one key fob was available. I told this to ******. He assured me he would take care of it an let his managers ****** and **** now to get new tires and the second key fob for me. So I gave the Manager ****** $8,000 as a down payment and sign the necessary for the vehicle. A few days after being at home with the vehicle I tried to call both ****** and the managers to get an update on my new tires and key fob but could not reach them I left many messages, emails and text but now one returned my calls or messages. I just need to get my 4 new tires and second key fob for the vehicle thank you.
Business Response
Date: 08/14/2024
Ayah our customer service adviser will call you to discuss
Customer Answer
Date: 08/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************
Initial Complaint
Date:07/17/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I financed a vehicle from victory Mitsubishi December 1st of 2023. Soon as I got the vehicle the breaks were bad and the car was making a lot of strange noise I contacted them they fixed my breaks and rotors free of charge in march 2024. About a month later my car is still making noise they continue to say its my breaks getting broke in. Now fast ***************** very beginning my AC is blowing warm air but the cold air will work occasionally. I go to a dealership they charge it works for two days and stops. They say it is a compressor issue so I go to a local ****** dealership they say its a condenser issue now and that is was caused to break in an accident. In the entire 7 months Ive had my vehicle Ive gotten into 0 accidents so why should I have to pay to fix an issue that Came with the vehicle. I live in ** so I didnt need to use my air conditioner until recently but I know for a 100% this is their fault.
Business Response
Date: 07/19/2024
These items are maintenance items and unfortunately we are not obligated to provide on the house maintenance work for our clients.
Customer Answer
Date: 07/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Yes, they are stating they are not obligated to do maintenance on the house which is absolutely True but considering the fact they sold me a vehicle with MULTIPLE issues already that is a complete scam and should be on the house. Like I stated and multiple people have came to the conclusion this vehicle had physical damage internally since Ive purchased it . But if theyd like we can take this matter to the courts instead and handle it there.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******** *****
Initial Complaint
Date:07/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 11th, 2024, I visited Victory Mitsubishi to buy a 2018 *********** Accord. I was informed that the car was no longer available due to high mileage and they were selling it for a higher price than the miles were on it. We finally settled on a 2024 Mitsubishi Outlander Sport ES, which was from what I saw as a $24,000 car. The sales person told me that they would need $1000 more to put down, so I put down $5,000 on the 2024 Mitsubishi Outlander Sport. Also an insurance policy for $1800. Everything was all in cash the day I went to the dealership and they knew ahead of time. I then asked for copies of their documentation and was told they will be given to me at the end. After completing all paperwork, I still left the facility with no documentation of purchasing the car. The next day, I still had no paperwork for the car still. I was calling, leaving voicemails and being transferred to managers with no responses for weeks. I finally heard back from the salesperson three weeks later, and the broker is working on fixing the issue. A week later, I received a letter in the mail stating that my payment failed for ***** causing the insurance policy to be canceled again. I went into the dealership a few weeks after the sales person ran me in circles with no actual answers. I got into the dealership the first day for the sales manager to tell me he does not know where my alleged $1800 that I gave the salesman for my insurance is. On June 27th, I spoke to a man who introduced himself to me as the general manager named ****** *****, who apologized multiple times for the situation. He agreed to give me a check to compensate for my stole money and for the upcharge in payments I did not know of. I left the dealership with a check amounting to $2520. I am now stuck paying $700 a month for a car with no features, not knowing what my original loan agreement is, looking for my own insurance after paying someone else to do so and I dont know what my warranty actually consists of.
Business Response
Date: 07/12/2024
We need to further understand your inquiry, please visit the showroom
Customer Answer
Date: 07/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have been back to that showroom multiple times in the few months that I have had the car. I come from out of state that drive is not short. I am tired of getting baited back to the dealership and having to re-explain my story multiple times to multiple people and nothing I mean absolutely nothing gets done except me being ran around in more circles this is the document they sent me when I asked for all of my documents from the day I bought the car. I signed way more then one sheet of paper and I went over way more paper then what they are trying to say is all of my documentation.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ******

Business Response
Date: 08/19/2024
Please call ********** t0 further discuss. .
Customer Answer
Date: 09/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Okay. I will get back to you at my earliest convenience in the mean time I still keep being told I only have one document after buying a brand new car. My email has also been free to email as well. Hope the hear from someone soon.]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ******

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Victory Mitsubishi is NOT a BBB Accredited Business.