We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Toolsverse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not order from this website. I ordered from them two months ago and never received my item. The item I purchased was very expensive and Im extremely upset because Im out of a lot of money and an item I was excited about receiving. I understand some businesses take a while for handmade items to ship, but they said they had this item in stock so it should not take nearly this long. As I researched this business more, I realized that they are scamming so many other people too. I emailed their support team and got one response at the beginning but then never heard back from them for the past month and a half. I just want to cancel my order and get my money back but it does not look like that is going to happen. PLEASE DO NOT ORDER FROM TOOLSVERSE. You will hipped out of a lot of money.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dyson air wrap on jul ******************************************** product. I emailed them asking for a refund of my money and they said they couldnt refund because the product had already been pulled from the wharehouse. I sent another email this week and now they have stopped responding. I paid $459.00 and I have no refund and no product. They didnt tell me anything was on back order.

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Dyson Airwrap on August 11th 2022 and have yet to receive the item or even a tracking number. I reached out to the company and they simply stated that they are overwhelmed with orders and that they will get to it asap. I then was told in a later email that it would be delivered in 5-7 business days. It has yet to be delivered even though it is past this window. Additionally, I have recently found out many others are experiencing this same issue and believe it to be a scam site. The site is **********************

  • Initial Complaint

    Date:08/24/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase Date August 9, 2022 - Dyson Air Wrap. $436.05. This item was never shipped. Multiple calls and emails to vendor at ******************** are unanswered. I have also filed a fraud complaint with the credit card company.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a Dyson Airwrap for $440 and have received no shipping info or proof that they will be sending me a product. I've made numerous attempts to communicate with ********* and resolve the issue with no resolution.

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two refrigerator filters 7/20 and was charged 7/21. I received an order confirmation number as soon as I ordered. I still have not received my order. The communication stated "we're getting your order ready to be shipped. We will notify you when it has been sent." I have emailed their support email ************************************* 8/4, 8/10, and 8/16. I have also submitted two communication via their contact form on their website. In addition, their website states to text the following numbers for updates or support needs: ************ (FAQ page) and ************ (Contact Us page). I have texted these phone numbers multiple times. I have received no communication fromToolverse with the exception of a $15 refund/credit. When I first made my order the discount code I was trying to use for $15 off was not working so I texted the 917 number and shortly thereafter received a $15 refund communication via email which did get refundedback to my bank account. This makes it all the more odd that they would honor the discount code and refund me and at the same time just be completely unresponsive and not complete the service. I am still out two refrigerator filters or $56.95 depending on how you look at it. I would like to have what I ordered shipped or my money refunded.

  • Initial Complaint

    Date:08/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a replacement water filter for our fridge and went to ****** to see what was available. I found this listed as the first option and was $10 less than normal so I went to purchase it. The website seemed legitimate and was able to purchase and got an order confirmation number. It has been a week now and my order has not shipped out so leads me to believe it was a scam. I have also tried to contact the company with no luck, both through emails and texts, since they don't take phone calls, and have not received any contact back or updated status on my order. They already processed the money on my card while most companies don't do it until the item actually ships.

    Customer Answer

    Date: 08/29/2022

    Better Business Bureau:

    At this time, I have not been contacted by Toolsverse regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a stain airwrap over two months ago. They have communicated to me saying it was on the way and created a label on july 8 but I have her to receive the product. Their customer service takes 3 plus days to get back and keep saying they will check with warehouse then they said it would be at my door in a few days yet I am out over a week with no communication. I want to file a complaint and think this may be a scam. *********************

Toolsverse is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.