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Business Profile

Wholesale Small Appliances

Summit Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.07

Average of 133 Customer Reviews

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Review Details

  • VIC KASSERY K

    Date: 09/12/2022

    VIC KASSERY K

    Date: 09/12/2022

    **** I purchased a SCR-**** beverage coooler recently,only TO DISCOCER THE THERMOSTAT WAS ON THE BOTTOM OF UNIT,NOT TOP.IT COULD GET WET FROM THE RAIN,AS ITS IN MY NEWSSTAND,NEAR THE SDEWALK.*********** CAME BY AND APPLIED TAPE AROUND IT.ALSO,****************************** WAS VERY HELPFUL WITH A PROBLEM I HAD WITH THE **** TO LOCK THE UNIT.THANKS GUYS--** ***** AND ****--SUMMIT GETS 5 STARS FOR EXCELLENCE IN FOLLOW THRU.THANK YOU.

    Summit Appliance

    Date: 10/06/2022

    Thanks you for sharing your experience with us. We strive to make every customer experience a positive one.

  • Richard D

    Date: 09/07/2022

    Richard D

    Date: 09/07/2022

    I contacted the parts department to order a replacement ice maker ice cube drawer after ours was dropped and cracked. ****************** assisted me and was very helpful and informative in filling my order. I am to expect delivery in 3-5 days.

    Summit Appliance

    Date: 09/09/2022

    Thank you for the kind words regarding *******. She will be duly acknowledged.

  • pol C

    Date: 08/31/2022

    with just 2 phone calls, I got the case number right away after providing them with proof of purchase.

  • Emily C

    Date: 08/31/2022

    Emily C

    Date: 08/31/2022

    I needed help with a replacement handle on a Summit unit and Ulyssa in customer service was so great to work with! First, she shipped out replacement screws but those ended up being the wrong size. She then arranged to have a new door shipped out under warranty so that the client could get a new handle altogether! All handled within a timely manner. Thanks, ******!

    Summit Appliance

    Date: 10/06/2022

    Thanks you for sharing your experience with us. We strive to make every customer experience a positive one.

  • Ross P

    Date: 08/31/2022

    Ross P

    Date: 08/31/2022

    very happy with the responsiveness of Summit and *******************************, **************** Representative. I had to make a warrantee claim and Summit shipped me a replacement ice maker.

    Summit Appliance

    Date: 10/06/2022

    Thanks you for sharing your experience with us. We strive to make every customer experience a positive one.

  • Brian O

    Date: 08/25/2022

    Brian O

    Date: 08/25/2022

    ****************** is a fantastic employee of Summit Appliance. She provided a high level of customer service and was very easy to work with. Quick follow up and resolved my needs. I will buy again from Summit Appliance because of this tremendous customer support, especially if I know that ****************** is going to answer the call!

    Summit Appliance

    Date: 08/26/2022

    Thank you for the extremely positive words regarding *******. She will be recognized as a function of your review.

  • Noreen B

    Date: 08/25/2022

    *********************** Was very professional on 8/24/2022 also on 8/25/2022 on both days came right back to me on email Answered all my question and like I said before just very professional it was a joy to talk to him and email him just a pleasure.Thanks again for being so professional

  • Dennis R

    Date: 08/24/2022

    ******* was very patient and helpful. Good customer service.Thank you

  • Eric R

    Date: 08/24/2022

    A little over a year ago, we remodeled our kitchen and needed a smaller version with counter depth. The Summit refrigerator was the only one that met out dimension requirements. A few weeks ago, we noticed that there was ice building up underneath the lower freezer compartment. I found a number for Summit technical support and spoke to ******. He took the time to walk me through the process on how to correct the cause of the ice building up. He even went to find someone at his location who had a I-phone so that we could FaceTime each other to insure I was making the needed correction. I feel sure this would have been an expensive repair if I would have called a repair technician since the refrigerator was beyond the one year warranty period. ****** took personal interest in my refrigerator issue and resolved the problem. ****** should be rewarded for his efforts to keep Summit customers happy. Thank You ******!!!

  • Al S

    Date: 08/21/2022

    Al S

    Date: 08/21/2022

    I called Summit service ***** they Immediately knew what I needed, understood how to get the part to me, it was in my hands within two days!AMAZING Thats a feeling that makes you believe in a company. ** *. *********  8/22

    Summit Appliance

    Date: 08/22/2022

    Appreciate the kind words and pleased your issue was resolved so quickly and seamlessly. Thank you for taking the time to leave this review.

Summit Appliance is BBB Accredited.

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