Reviews

Review Details

• Review fromTracey B

  Date: 11/16/2023

  5 stars

  Tracey B

  Date: 11/16/2023

  *************************** Was excellent. She found my ticket even though I didnt have the number and was able to help me in a prompt and thorough manner. Im a designer and I buy lots of appliances. I will focus my buying on summit products solely on the outstanding experience I had when dealing with a warranty issue and how it was handled by *************************** .

  Summit Appliance

  Date: 11/17/2023

  Thank you for sharing your experience with us. We strive to make every customer experience a world-class one.

• Review fromJeff S

  Date: 11/03/2023

  4 stars

  Jeff S

  Date: 11/03/2023

  Two parts to this review. First, I have had the Summit two-door fridge, model SP5DS2DSSHH, for 9 years. The fridge does an excellent job keeping things very cold, and has an easy to use temp control panel to change temps. The only problem has been that the alarm that warns if the fridge is open has been wonky, is difficult to reset, and, long story short, got to the point where I had to disable it. That leads me to the second part. One of the technical advisors, ****** - and its very nice that you can get a live person to help at Summit, was very knowledgeable and a huge help solving the problem. I think the newer model does not have the problem so likely is a good purchase if you need a supplemental fridge. Its pretty cool, too, all puns intended.

  Summit Appliance

  Date: 11/06/2023

  Hi Jeff, thank you for sharing your experience.

• Review fromKevin B

  Date: 10/26/2023

  5 stars

  Kevin B

  Date: 10/26/2023

  *************************** was extremely professional and knowledgeable. She was a pleasure to deal with.

  Summit Appliance

  Date: 10/30/2023

  Thank you for sharing your experience. We strive to make every customer experience a positive one.

• Review fromAnna L

  Date: 10/18/2023

  5 stars

  Anna L

  Date: 10/18/2023

  I spoke with a representative named **************** She was extremely helpful and fast. She found exactly what I needed with such ease. Very easy process because of her. Thank you ******.

  Summit Appliance

  Date: 10/19/2023

  Thank you for sharing your experience. I'm glad to hear your needs were satisfied promptly.

• Review fromDiana O

  Date: 10/17/2023

  5 stars

  Diana O

  Date: 10/17/2023

  ***** O Recent event with my temperature calibrated data logger for our vaccine refrigerator in which was recording temperatures fine but was no longer able to download the data as there was a partial detachment of the glass in the screen that was not allowing the buttons when pushed to be contacted when pressed to perform functions for downloading my temperature data. I called Summit and Spoke with Charity who was absolutely amazing in assisting me with a critical situation for monitoring my vaccine refrigerator. Her responsive was excellent as well as a solution and problem solving. I was able to pre-pay for a replacement unit as ours was due to be calibrated end of the month. Summit shipped overnight via express to our hospital the new unit and sent updates via email on the status of receiving payment and then shipping. They sent a pre-pai return label for the defective one to send back. Terrific customer service!

  Summit Appliance

  Date: 10/18/2023

  Thank you for sharing your experience. We strive to make every customer experience a world-class one.

• Review fromAndrew K

  Date: 10/09/2023

  5 stars

  Andrew K

  Date: 10/09/2023

  **** was phenomenal. He fixed our ice machine and went above and beyond. Thank you ****.

  Summit Appliance

  Date: 10/10/2023

  Thanks for sharing your experience. We strive to make every customer experience a word-class one.

• Review fromDavid L

  Date: 10/04/2023

  5 stars

  David L

  Date: 10/04/2023

  I like my new refrigerator, which has an ice maker. Initially, the icemaker was not working properly. It needed additional calibration. Summit repair people came out and courteously assisted me specifically I want to give a shout out to *****. He knew the appliance well, and was able to correct the issue. A small part was needed, but he made sure to obtain the part and install it within the same day. Thank you.

  Summit Appliance

  Date: 10/05/2023

  Thank you for sharing your experience. We strive to make every customer experience a world-class one.

• Review fromKim W

  Date: 09/20/2023

  5 stars

  Kim W

  Date: 09/20/2023

  ****** with Summit Appliance is one of the best customer service experiences Ive ever had! My beverage center was not defrosting and when I called customer service directly at ********************** ****** advised me on the exact part to order diagnosing my problem quickly. ******** ordered the part for me and couldnt have been more friendly and helpful in ordering and getting the part out to me quickly. Once the part arrived, ****** went out of his way to walk this novice through how to install the part with such clear and concise directions and patience. He saved me a ton of money helping me install myself and was a pleasure to work with! Best practice customer service experience all around from both ****** and LaquanaC!

  Summit Appliance

  Date: 09/21/2023

  Thanks for sharing your experience. We strive to make every customer experience a world-class one.

• Review fromCynthia A

  Date: 09/12/2023

  5 stars
  ********** was extremely helpful and very kind. I appreciate her attitude and cheerfulness. After searching for help she was finally my answer. Thank you **********

• Review fromWayne D

  Date: 09/11/2023

  5 stars
  Had a faulty drip pan that needed replacing on my Summit stove top. Talked with ********* on their customer service line. The new drip pan arrived within less than four days. Great service!