Reviews

This profile includes reviews for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PALMco

  8751 18th Ave Brooklyn, NY 11214-4605

• 

  PALMco

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

• 

  PALMco

  1 Greentree Ctr Marlton, NJ 08053-3105

• 

  INDRA Energy

  1515 Market Street Suite 1200 Philadelphia, PA 19102

Review Details

• Review fromEric L

  Date: 07/31/2024

  1 star

  Eric L

  Date: 07/31/2024

  Fell into the same scam as everyone else seemingly, was told I signed up to change my energy supplier from ComEd to Indra, and that on July 2nd someone came to my door and got my approval, this never happened, no one ever came to my door. I hope by calling them they actually cancelled my service because I do not want this, even if they have the best rates in the world, their practice of changing peoples supplier without their permission should be illegal.

  PALMco

  Date: 08/15/2024

  Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Our records show your electric account was enrolled with Indra on June 2, 2024, via a retail sale, which means the sales representative did not knock on your door. Per your request on July 31, 2024, Indra processed your cancellation request. Your accounts last day with ********************** will be on August 29, 2024, as determined by Commonwealth ******* You will not receive a cancellation fee. Indra takes these matters seriously, and upon receipt of your complaint, we immediately reached out to the sales team and vendor. Additionally, to prevent future contact with the Company, your service address, telephone number and account have been added to our internal Do-Not-Contact lists Thank you for speaking with us on August 15, 2024, regarding your concerns. Indra appreciates the opportunity to have resolved this matter for you. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromEvan R

  Date: 07/05/2024

  1 star

  Evan R

  Date: 07/05/2024

  Scamming door to door salesman took my initials as proof he had come by claimed to work for ameren then used those initials on a fraudulent contract authorizing switching my utility providers. As a new renter this was extremely frustrating and I was not aware of scams like this, this business needs to be shut down!

  PALMco

  Date: 07/18/2024

  Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Indra takes these matters seriously, and upon receipt of your complaint, we immediately reached out to our sales team and vendor regarding your concerns. Per review of our records, your electric account was enrolled with Indra on July 4, 2024. Please be assured that the pending enrollment of your electric account has been rescinded; therefore, you will not receive service or charges from Indra, nor will you be charged a cancellation fee. Additionally, to prevent future contact with the Company, your service address and telephone number have been added to our internal Do-Not-Call and Do-Not-Knock lists.Thank you for speaking with us on July 18, 2024, regarding your concerns. Indra appreciates the opportunity to have resolved this matter for you. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromMichael P

  Date: 07/03/2024

  1 star

  Michael P

  Date: 07/03/2024

  A man came to my door from this company and when I opened it he tried to step in. I told him to back off my steps and he said the company will mail you something. 4 days later I get a letter in the mail saying my energy supplier is now Indra Energy. Total fraud changing someones electrical supplier without their consent. PECO notified as well as the public utility commission. Next call is to the PA ************************ They tried to fraud the wrong person.

  PALMco

  Date: 07/16/2024

  Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Our records show that your electric account was enrolled with Indra on June 27, 2024, via a retail sale, which means the sales representative did not knock on your door. Per your request, Indra submitted the cancellation to the utility and, as a result, the pending enrollment of your electric account was rescinded; therefore, you will not receive service from Indra, nor be billed by the Company. Additionally, you will not receive a cancellation fee. Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading, deceptive, or aggressive conduct.Indra takes these matters seriously, and upon receipt of your complaint, we immediately reached out to the sales team and vendor. Additionally, to prevent future contact with the Company, your service address has been added to Indras internal Do-Not-Contact list.Thank you for speaking with us on July 16, 2024, regarding your concerns. Indra appreciates the opportunity to resolve this matter for you. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromAA A

  Date: 06/13/2024

  1 star

  AA A

  Date: 06/13/2024

  Never and never use this energy supplier. They are total scam provides. They promise service at lower rate but charge you a lot.

  PALMco

  Date: 06/28/2024

  Indra Energy (Indra or the Company) appreciates you for bringing this matter to our attention. In response to your concerns, we researched our records and confirmed that, on March 6, 2024, you completed a valid Third-Party Verification (TPV) recording, during which you confirmed your understanding of the variable rate plan. Additionally, an Enrollment Confirmation Letter, including the terms and conditions of the variable rate, was provided to you following your enrollment.Your account with ********************** has since been cancelled and its last day was on June 19, 2024. You were not charged a cancellation fee. Our records also show that, on June 22, 2024, an email was sent to you regarding Indras resolution.On June 26, 2024, a representative from our ********************* attempted to speak with you. A detailed message was left advising you to contact our office with any additional questions or concerns. We appreciate the opportunity to help resolve this matter for you. Should you have any further questions, please feel free to contact us at **************************************

• Review fromIra A

  Date: 05/28/2024

  1 star

  Ira A

  Date: 05/28/2024

  We got switched from current power company to Indra without our permission and they refused to answer how this could happen. This is the third time I have been switched without being contacted and cannot prevent further events without understanding how this happens!

  PALMco

  Date: 06/12/2024

  Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Per review of our records, your electric account was enrolled with Indra on May 14, 2024. Please be assured that the pending enrollment of your electric account has been rescinded; therefore, you will not receive service or charges from Indra, nor will you be charged a cancellation fee. Indra takes these matters seriously, and upon receipt of your complaint, we immediately reached out to our sales team and vendor. Additionally, to prevent future contact with the Company, your service address and telephone number have been added to our internal Do-Not-Call and Do-Not-Knock lists. Thank you for speaking with us on June 12, 2024 regarding your concerns. Indra appreciates the opportunity to have resolved this matter for you. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromMichael R

  Date: 05/16/2024

  3 stars

  Michael R

  Date: 05/16/2024

  The Representative was a very nice person but it was explained that I would be saving under a PS e&G plan. Not changing my gas supplier. I Also did not like the Representative using my phone to sign me. Up, I have no idea if files were uploaded any apps installed?I JUST WAS UNCOMFORTABLE WITH THE ***** PERSON HANDLING ME PHONE FOR ***************. HIM MORE THAN ENOUGH TIME TO CLONE IT AND WAS HOLDING HIS CELLPHONE RIGHT NEXT TO MINE. He was reading something and entering data on mine. It just did not feel Right and during a scam evaluation it just didn't pass my scrutany!Feel free to call me. *********************************** I PRAY ALL IS CANCELLED BUT MANY CUSTOMERS JUST GET BILLED AFTER NOT BEING ABLE TO CONTACT THESE SCAMMERS. I hear MANY NIGHTMARE BILLING PROBLEMS THAT CAN'T STOP THE CHARGES.......

  PALMco

  Date: 05/31/2024

  Indra Energy (Indra or the Company) appreciates you for bringing this matter to our attention. In response to your concerns, we researched our records and confirmed the enrollment on May 14, 2024. Our records show that, per your request on May 16, 2024, the pending enrollment was rescinded. Please be assured that agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading, deceptive, or aggressive conduct. Indra takes these matters seriously and immediately reached out to its sales team and vendor regarding your concerns. Additionally, please accept this response as confirmation that you will not receive service or supply charges from Indra, nor will you be charged a cancellation fee.We appreciate the opportunity to help resolve this matter for you. Should you have any further questions, please feel free to contact us at **************************************

• Review fromGary C

  Date: 04/30/2024

  1 star

  Gary C

  Date: 04/30/2024

  Indra is a total scam provider. They added a Misc Charge on the electric bill for $325.**. I called about it and the first guy could not answer my question, so he escalated it to the next guy. After 5 days they finally called back to inform me it was a "bandwith" charge. Essentially, they are trying to charge us for 500 unused kilowatt hours. Yes, you read that correctly. We used 2500 and they are trying to bill us for an additional 500 unused hours! Total scam! Stay away. I am trying to get it switched back to ****** and they threaten all kinds of "power unused" fees and early termination fees. It's clearly listed on their website that they do not have any contracts or early termination fees. These people need to be put out of business.

  PALMco

  Date: 05/16/2024

  Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Per review of our records, as the Administrative Assistant for JHI USA LLC, you enrolled the commercial account with ********************** on March 13, 2023. The agreement included a fixed rate of $0.12690 per kWh for a term of twenty-four (24) billing cycles. A copy of the terms and conditions of the enrollment were provided to you for review and signature. The Signed Contract demonstrates that the bandwidth charges were evident on page on page six (6) section twelve (12). Additionally, the terms of the Early Termination Fee are evident on page one (1), with an additional detailed explanation contained on page six (6) in sections sixteen (16) and eighteen (18). Your Signed Contract solidifies the agreement to the contents of the contract.We are sorry to hear that your recent experience with our business did not meet your expectations. Indra takes these matters seriously, and upon receipt of your complaint, we immediately reached out to the sales team regarding your concerns. On May 7, 2024, and May 10, 2024, a member from our *************************** attempted to speak with you regarding your concerns. Detailed voicemail messages were left advising you to contact our office. To date, our calls have not been returned. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromRichard M

  Date: 03/05/2024

  1 star

  Richard M

  Date: 03/05/2024

  Indra Energy forged my signature and put themselves on my electric bill without my consent or authorization. I didn't find out for several months until my bill got outrageous. They committed a felony. Plus, they basically stole $900 by accepting my payment to my electric company, ******** which is fraud or theft by deception. I received no notification either verbal or written. I requested and received a copy of the forged document. I am in the process of setting up an appointment with the county prosecutor and talking to a lawyer. I've made numerous calls to Indra because I refuse to pay the last 2 bills which were $517 and $586. I live in a one bedroom apartment and they want me to pay more than if I had a three bedroom house. When I called them about this they said they would escalate my request. The first time they took $175 off. After the second call and "escalation" they took $185 off. After I called a couple of times I was told there wouldn't be any more escalations. I tried to do it the right way but they didn't seem to care. Now, I'm going to take them to court and file several lW suits. I'm done talking to them.

  PALMco

  Date: 03/14/2024

  Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. In response to your concerns, we researched our records which confirmed your electric account was enrolled with Indra on May 30, 2023. Per your request, on January 4, 2024, Indra submitted a cancellation request to your electric utility, which provided a service end-date of January 30, 2024. You were not charged a cancellation fee. Please be assured that the sales agents marketing on behalf of the Company are trained to completely adhere to our policies and guidelines. Indra takes these matters seriously, and upon receipt of your concerns, we immediately reached out to its sales team and marketing vendor. Based on their response, the sales agent associated with the enrollment has been removed from marketing on Indras behalf for reasons unrelated to this complaint. Out of an abundance of caution, the sales agents continuously undergo monthly scheduled retraining sessions to ensure they remain fully compliant.Indra has also placed your phone number and address on its internal Do-Not-Call and Do-Not-Knock lists, and your account number on its internal Do-Not-Enroll list to prevent any future enrollment.Thank you for speaking with us on March 11, 2024 regarding your concerns and Indras resolutions. We apologize for any inconvenience you may have experienced and appreciate the opportunity to help resolve this matter for you. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromThomas D

  Date: 02/28/2024

  1 star

  Thomas D

  Date: 02/28/2024

  Indra Energy is a SCAM. They promised good rates but after second month they raised charges by over 300 % and next month by 585% as compared to my regular supplier. They promised on the phone that charges would not go above average market rates in my area. My last bill was $736 in January 2024. I lost over $500 estimated in just that month. If you want to cancel them, there is a three month waiting period where they can continue to charge whatever they like until you can switch suppliers again. If any one knows a good class action lawyer or similar, we should take action!

  PALMco

  Date: 03/14/2024

  Indra Energy (Indra or the Company) appreciates you for bringing this matter to our attention. In response to your concerns, we researched our records and confirmed that, on August 22, 2023, and August 28, 2023, / you completed a valid Third-Party Verification (TPV) recording, during which you provided affirmative responses when asked to confirm your understanding and agreement to enroll your electric and natural gas accounts with Indra into our variable rate program. Our records also show that you were provided with the Enrollment Confirmation packages, including the terms and conditions of the agreements.On January 9, 2024, Indra received a cancellation notification from your utility that Indra would no longer be the account electric supplier as of January 19, 2024.Per your request on January 29, 2024, Indra submitted the cancellation to your utility, which provided us with a service end-date of March 15, 2024 for the natural gas account. You were not charged a cancellation fee for either commodity. Please note that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility, which determines the service end-date based on a customers next applicable meter-read date.Thank you for speaking with us on March 13, 2024, regarding your concerns and Indra's resolution. We appreciate the opportunity to help resolve this matter for you. Should you have any further questions, please feel free to contact us at **************************************

• Review fromNN L

  Date: 02/01/2024

  1 star

  NN L

  Date: 02/01/2024

  scam They enrolled me in this plan faking my signature this should be a federal crime please respond to me

  PALMco

  Date: 02/16/2024

  Indra Energy (Indra or the Company) takes these matters seriously and appreciates you bringing this matter to our attention. In response to your concerns, we researched our records which confirmed your electric and natural gas accounts were enrolled with Indra on July 7, 2023. Per your request, on January 26, ****, Indra submitted your cancellation to your utility companies, which provided service end-dates of March 6, ****, and April 1, ****, respectively. You will not be charged a cancellation fee for either account. Please be assured that the sales agents marketing on behalf of the Company are trained to completely adhere to our policies and guidelines. Indra takes these matters seriously, and upon receipt of your concerns, we immediately reached out to its sales team and marketing vendor regarding your concerns. Additionally, Indra has placed your service address on its internal -Not-Knock lists and your account numbers on *********************** internal Do-Not-Enroll list to prevent any future enrollments.Thank you for speaking with us on February 8, ****, regarding your concerns and Indras resolution. We appreciate the opportunity to help resolve this matter for you.Should you have any further questions, please feel free to contact us at **************************************