Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received papers welcoming me to their service. Account cards with account number. Info on the insurance bought on my electronic devices. Other papers with other insurance coverages. I already have coverage on my ********************** Indicated it was a trial and that after 10 days it would go into effect and payments of approx $35/mo would be debited to my checking. This came about a week AFTER the 10 days WERE UP! They hadnt debited $35, but had taken $98.72 the VERY DAY I supposedly called to subscribe in the beginning. Call logs showed I made no calls whatever on that day, before or after. I called them and was told all policies were cancelled and refund would be sent. Given a confirmation number. Nothing for 2 weeks, called again. Said policies cancelled, but he could not help me with refund, would have to have superior call me to fix refund problem, may be in day or week or? Never would say how got my bank account number and routing number. Thats today as it stands. I also have emptied my bank account and started another.

  

  Business Response

  Date: 03/06/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  

  CPS has reviewed the inquiry and the customer is misdirecting this complaint.  This complaint should be filed against the seller, not CPS.  We have never spoken to, billed, or mailed paperwork to the customer.

  Please **** this as resolved. 

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As shown on the attached document, I purchases a warranty from Consumer Priority Service(CPS) of ********, ******** for my ************ Washing machine. Coverage not eh warranty began on 9/20/23 and is to continue to 9/19/27. Earlier this month CPS informed me that they would not cover a needed repair and issued what they called a "settlement offer" of approximately $500. The cost of the washing machine was just under $1,000. I emailed and called CPS to explain that the offer was not satisfactory and reminded them that the warranty I purchased was for four years. I am looking to have CPS honor the warranty by either covering the full cost of repair and assuring me that they will cover future repairs as well or that they issue a check to cover replacement cost for the washing machine.

  

  Business Response

  Date: 03/14/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the policy and the settlement of $560 is the maximum available due to the remaining liability and depreciation on the unit. The settlement was emailed to the customer for their review and acceptance. 

  Please **** this complaint as answered

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Bosch dishwasher and got 10-year insurance 3.5 years ago from a business that went bankrupt in 2024. I recently filed an insurance claim and jumped up after being charged $149 deductible to fix the issue. Talking to their customer **********************, the man told me I have to pay the same price whenever issues come up with my dishwasher in future. This is preposterous because it may be almost the same cost to call a local repair person without any warranty. If this is what CPS thinks "warranty" is, this is truly meaningless. Why do people get it? I read the complaint of one lady who was in the exactly same situation. She said that CPS charges deductible because the company from which she purchased the washer went out of business. This is why she was charged the deductible. When I got the insurance, I never heard of the deductibles or such rules. Hence, I would like CPS to refund me I paid for the deductible immediately, and guarantee me to waive any deductibles in future cases.

  

  Business Response

  Date: 03/14/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim and as explained to the customer, the deductible used to be paid for by the selling dealer but due to them going out of the business, the responsibility falls on the customer.

  The repair has been completed.  Please mark this inquiry as answered. 

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I never heard of the exact reason I need to pay deductible until today. So, the business from which I purchased the dishwasher were supposed to pay the deductible, correct? I never agreed on such terms when I got the insurance coverage. I should not be in charge of the deductible.

  If you still don't agree with me, I prefer to terminate this warranty service as long as you refund me the $150 deductible and the insurance premium fee promptly. The issue of the dishwasher was the malfunctioning drain pump, which is easy for me to fix. Thanks. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  

  Business Response

  Date: 03/31/2025

  A rework was filed on this claim on 3/26/2025.  We are awaiting a diagnosis  from the service center. 

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a warranty for our oven from CPS, and have had two mechanics come out to take a look at the problem. The last one was in November. It has been 4 months and we continue to email and call to see when the oven will be fixed. The responses we have gotten from the company are "Good morning ********* , I will look into this and get back to you. - January *******" and "I will follow up with them again today and will keep you posted on any updates. - February 14, 2025". Waiting 4 months for a "price quote" is unacceptable. We want CPS to finish this job and stop blaming the manufacturer for not getting bak to them with a price quote. Just fix the oven.

  

  Business Response

  Date: 03/14/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim and the manufacturer had a back order on parts.  As of 3/10, the parts have been shipped via ***** under tracking number *************

  Once received,  CPS will complete the repair. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty registered with company however they refuse to send a service provider out and refuse to contact vendor

  

  Business Response

  Date: 03/06/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim and per our records, service was assigned within the designated SLA time of ***** hours from the time of claim.  If any assistance is required, please contact our customer care team at ************

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim ******* I sent a warranty claim in for a projector. The claim was accepted, and I packed the projector, along with the power cord and remote control, into a cardboard box and shipped it. The accessories were stored in a plastic bag which I secured to the box using packing tape so they didn't get shifted around. After a long delay, during which I repeatedly had to ask for updates, the projector was sent back to me. However, neither the power cord nor the remote control was returned. I contacted CPS to resolve this issue, but they claim that these accessories were not sent. Yet, they absolutely were, as their own instructions required, and were not returned. Without these things, the projector cannot function (even the remote control is required).I am seeking resolution of this issue via BBB because the business has refused to take responsibility for these lost items.

  

  Business Response

  Date: 02/28/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim and checked our intake procedures and images.  Per the service center, no accessories were received only the projector.  CPS takes images and documents everything received by the customer to ensure transparancy.  
  

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business (CPS) did not resolve this complaint, and did not offer any resolution--they merely claimed that they had not received any accessories, though their own instructions mandated that they be sent, and I sent them as required. They presented a picture of an empty box as "proof" that they had not been sent--but I sent them nonetheless, and did not receive them back. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to contact the company to correct an error on their warranty but it won't let me submit a form to contact them. I bought a dryer today, registered it, and it entered the start date for 1 year ago and the warranty I just registered is expired. Ref screen shots for invoice, expired warranty, and error message while trying to contact company.

  

  Business Response

  Date: 02/27/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the case and fixed the  registration error.  The customer has an active warranty now.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called In November to get my Viking Stove repaired company sent out 2 Service technicians one did not show the other we have not herd back from this was before Thanks Giving broiler is defective and the company does not respond to e mail or direct phone calls multiple requests for service and no response paid 500 for the warranty no response from the company. Company sent a part for propane tank which has nothing to do with my stove. The incompetence of this company is beyond ******************** suggested to call LUWA repair at ************ they are a certified service company that can come out to do the work but the warranty company has not responded. Stove needs a Spark Module an Electrode Sparker and something called a DSI module cost to repair $1138.27 requesting a check for this amount and reimbursement for the original warranty.

  

  Business Response

  Date: 02/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reached out to the customer and advised that the estimate is currently under review.  CPS is expediting the review process and updates will be sent to the customer via email

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Lack of communication no phone call at this point not resolved requesting an immediate call by management to fix the issue.

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  

  Business Response

  Date: 02/28/2025

  Per the notes, CPS has approved an estimate of repair on 2/19/2025.  Please close this inquiry as resolved. 

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty for my washer, dryer, and dishwasher when I bought them in November 2022. My washer broke unexpectedly in November 2024 and I filed a claim the morning after it stopped working (11/15/24). CPS arranged for a repair service to diagnose the unit the following week. The repair service came on November 19 and determined they would need to order a drain pump for replacement. The part came in a few days later and they returned on November 26 to replace the pump. That did not fix the unit.The repair service scheduled another diagnostic visit for December 5 with a different technician from the same repair company. He determined that the motor board needed to be replaced and submitted his estimate for approval from CPS. It took a week for approval to be issued by CPS and then 2 additional weeks for the part to come in. The technician returned on December 30 to replace the "motor board", which was not actually the part the technician ordered. The repairman told me the unit could not be repaired and said he would file the appropriate paperwork with CPS to resolve the claim.The following week, on January 6, 2025, I received an email from CPS saying the claim was being transferred to a "[manufacturer] preferred technician". As it turns out, the company they transferred the claim to did not actually accept the claim and I spent another week talking between CPS, the manufacturer, and the company I purchased the unit from before the claim was actually picked up by a manufacturer preferred repair company. That repair company determined that the motor board had not been replaced and ordered the correct part after their visit on 1/14/25. They returned on 1/24/25 to replace the actual motor board, but had to break the lock into the unit to further assess it, meaning that the lock would need to be replaced.Almost 3 months later, the unit has not been repaired or replaced.

  

  Business Response

  Date: 02/21/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim and per the notes, the unit was repaired on 2/6/2025

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The resolution took longer than I would consider to be acceptable, but I can no longer state that the unit has not been repaired. 
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund of my warranty payment of $249.00 On Jan.8,2025 I contacted Consumer Priority Service my ** warranty provider to repair my GE profile refrigerator. My auto water fill sensor was over filling leaving large puddles of water dripping onto the floor. ********* ****** directed me of the procedures, I received a claim number sent proper paper work, sent video of the problem and was able to bypass one of the serial no. procedures as a "TEMPWAIVE". On Jan.9 th and 10th email communication with ** ****** and *** ****,one person said good to go for service repair, another one said still on hold! Waited for appropriate answer and on Jan.14th I received an email,"Great News" (their words) that ******** services has been assigned to my claim and to call them to make an appt. I did and the gentleman said he will call me back on Saturday 1/18/25 to make an appointment. I SENT HIM AN EMAIL ON 1/18/25 AT 2:26pm HE NEVER CALLED BACK ON SAT. MON. OR TUES. I receive another email Sunday 1/19/25 that I SHOULD contact the service provider ******** Services again! Back and forth with more ** emails on 1/20/25. I get a call back from ***** from Consumer Priority support team letting me know the service provider will call me on Wed. 1/22/25 to service my refrigerator on 1/23/25.The service provider never called and never showed!!!Horrible and unprofessional customer **********************.

  

  Business Response

  Date: 02/07/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably. 

  CPS reviewed the case and CPS processed a prorated refund per the terms and conditions of the plan.  

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******