Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Priority Service Corp has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, I called CPS and filed a claim because my dishwasher stopped working on the 28th (which was a sunday) I have an extended warranty on the dishwasher, and purchased the warranty when i bought the dishwasher. I followed up with them by email on 1/31 with the proof of purchase on the dishwasher and tried to send them a video of what was happening. I hadn't heard back by January 2 so i emailed them to see if i could get an update on the progress of my claim. I got an email back saying that they would try to expedite my claim. My claim was approved and an appointment for a tech was set up for 1/7. On 1/7 when the tech came out, he said that my dishwasher needed a part that he did not have on his truck. He said he would order the part, it would be sent directly to my house, and he would be back on 1/15 to install the new part. I did not get a part. The tech did not come to my house. No one called or notified me of what was going on. Today I called CPS twice. Each time I held more then 15 minutes On one of the calls I pressed 1 to have them call me back. They did not call me back. I called GE. They said the part had not been ordered and the service request was closed. They gave me a case #******** and said i would have to call CPS to have them reschedule since the extended warranty was through them. I called CPS right after that, and then resorted to texting. They said they would have someone contact ** and get back with me. Ive attached screen shots of our conversation. I don't think i will hear back from them based on my communications thus far.

  

  Business Response

  Date: 02/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim  and the unit has been repaired. 

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ** refrigerator September 2023 from a scratch and dent store and it came with a warrant for the first year. I registered the warranty within 30 days of purchase and started having issues with the appliance. I filed a claim within the first year, while it was still under the warranty that came with the purchase. It was getting close to the time for the original warranty to expire, and my refrigerator still *****'t been fixed, so I purchased an extended warranty. The did have 2 people come out and for some reason they seemed not to be able to find the model number to purchase the correct part. After speaking to ****** *******, she forwarded me the companies she said could repair the refrigerator and I reached out to them. Of the four she sent me, one was able to assist. When the technician from the one I found reached out to them, they told him they couldn't assist because my warrant was out of date; however, I'd purchased the extended warrant 6 months prior. When I reached out to them, they have now changed my claim number and are offering me to get it fixed at a discounted rate; however, that makes no sense because there was never a lapse in coverate. It just seems like they are giving me the run around and they also never refunded my my $130.54 that I paid to have someone come out and diagnose the refrigerator and they said they were going to refund it, but said they're holding it until the issue is resolved and this is still under the old claim number.

  

  Business Response

  Date: 02/03/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 
  
  

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  CPS is still refusing to refund me the $119 they approved when they instructed me to find a technician to come out because they could not; they changed my claim number, then I had to pay another $175 deductable for them to send someone out to look at the refrigerator again. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ********
  
  
  
  
   
  

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I will submit the receipts again. And I am still waiting to see if my refrigeratorwill be fixed as they ate asking me to repat the same process hey askd me to do previouslyand pay another service provider to cme out and diagnose the refrigerator again. And they have once again approved reimbursement. I will not be closing those claim until my refrigerator is fixed and all reimbursements are received. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ********
  
  
  
  
   
  

  

  Business Response

  Date: 04/11/2025

  All estimates have been approved.  CPS will monito the claim until completion. 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPS is just the same old scam of making it hard for customers to get the *********************** they purchased, knowing that a certain percentage will give up (and CPS will, thereby, make a little more money).Purchased an ** refrigerator from a local appliance store which included an extended 5 year warranty with CPS. Ice maker stopped working after 14 months so we filed a claim with CPS, including picture of the invoice from the original purchase. CPS "paused" the claim because the invoice didn't "include a line item for the warranty". So I uploaded a copy of the letter they sent to us after the original purchase, thanking us for our purchase of their warranty. The letter includes all the information their email said was missing, including: Covered product, date of purchase, store name, itemized purchase price of covered product, and warranty information. CPS again said they were not moving forward on the claim until we provided them the required invoice.When I called to speak to an agent she explained that their letter to us wasn't sufficient to start a claim. She did not explain why (she was very good at speaking over me and saying a lot of words that meant nothing) or why their systems would have information that was unreliable only that I needed to contact the dealer.Again, it's just the same old scam of making it hard for customers to get the *********************** they purchased, knowing that a certain percentage will give up. Or they have rude telephone agents and really bad computer systems ... all of which speak to a company that no one would want to do business with.

  

  Business Response

  Date: 01/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim and ** factory service was dispatched to the customer on 1/15/2025.    If any issues arise with your service, please reach out to CPS directly. 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPS Central is being very difficult to work with. I have a claim that they have ignored for over two weeks. The 1st company they sent to review my repair said I should get a 2nd opinion. CPS doesn't want to pay the extra cost to get a 2nd opinion so they are just ignoring me. Great way to build customer loyalty. I paid a lot of money for my warranty and would just like my item fixed. That's not too much to ask.Claim # *******

  

  Business Response

  Date: 01/29/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reached out to the customer and allowed the customer to hire their own ********************** center.  This information was relayed to the customer on 1/21.

  Customer Answer

  Date: 02/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory thus far.  I still need to get reimbursed once item is fixed.  Not sure why it took many weeks to get the company to agree for me to hire my own person as the company they wanted had very little experience with fixing barbecues.  
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a refrigerator on 8/31/21 with a 5 year extended warranty offered by Consumer Priority Services (CPS). Warranty states they will cover repairs or replacement up to the original cost of the appliance or current fair market value. The fridge went out on 12/11/24 and we had a repair company inspect. The tech stated that the sealed system had failed and quoted $1383 for parts and labor. We contacted CPS to file claim and had to pay a $150 deductible to get the process started. After CPS reviewed the repair quote they offered a settlement of $670 based off of an ad for a fridge from a liquidation business that deals with returns, open box, etc. It should be noted that this business is now closed as of 1/1/25. We declined the settlement due to the repairs and replacement costs being much higher- an exact replacement refrigerator currently runs up to $2500. We had gone back and forth with CPS for over 10 days disputing the value of our fridge and eventually had to schedule the repair without a resolution since we did not have a fridge. The second service call resulted in the tech recommending replacing the fridge as repairs of this kind are rarely successful. We again notified CPS of the technician report, even offered to settle for the original $1383 repair, but they countered with $718. In our last letter to CPS, we asked for what we paid for the fridge ($1599) and they countered with $765. Lastly we called CPS to discuss and they stated that they were using IRS depreciation calculations to determine fair market fair. This is not stated in their warranty document, the information they quoted was not accurate, and does not meet the definition of what fair market value is. We have had no choice and have had to order a new fridge without the warranty payout. CPS is not acting in good faith and is in breach of the warranty.

  

  Business Response

  Date: 01/27/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the case and saw that this was escalated through a legal channel complaint.  CPS can no longer comment through this forum and will respond on the other platform. 

  Customer Answer

  Date: 02/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We have filed a complaint with the state attorney general.  The attorney general staff reviewed the details and determined that the matter should be reviewed and go through mediation.  CPS was sent a letter notifying them of this, and they have since closed our customer portal account and we cannot login.  This account was how we communicated with CPS and had the historical dialogue documenting the issue.  I state in my original complaint that they are not working in good faith and this more than proves it.  *************** with sketchy practices.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****
  
  
  
  
   
  

  

  Business Response

  Date: 02/12/2025

  As mentioned prior, CPS will be responding to this inquiry through the other platform.  Please close this as answered

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty through this company in 2020, when I bought my washer. There was no deductible for this warranty. I had service in 2022, at no cost. I filed a claim for service and was told I would have to pay a deductable of ******. When I told them my warranty did not have a deductible or I would not have purchased it, they informed me that the company who I purchased the washer from had paid the last call for me but that they are out of business now, so in order to get service, I would have to pay the deductible. I refused and asked for a refund. They said they would give me a prorated refund. I refused, on the basis that if they had provided the service I paid for through the warranty, I would not have had to ask for a refund, my washer would be fixed. I am extremely upset because I bought the washer and the warranty right after my husband died, knowing money would be tight. So, because they have added without my permission, a deductible that I cannot afford, and should not have to pay, I want a full refund, to be able to get my washer serviced by someone else.

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  

  This warranty always had a deductible which the dealer would cover for the customer.  Once the dealer went out of business, the customer became responsible for this fee.

  We can offer the customer a prorated refund of the warranty as a courtesy.  

  
  

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer I did not buy a service contract with a deductible. The business going out of business does not justify the addition of a deductible when it was not in the service contract. Since I have been refused service unless I pay the deductible they added when the business went out of service, I asked for a full refund of the warranty purchase price of $119.00. A prorate amount is not acceptable for the service contract I have lost. A year left and no service. If the *** business doesnt feel that they should refund the full amount, then there is no acceptable ***************]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  

  Business Response

  Date: 01/29/2025

  CPS has reviewed and will issue a full warranty refund of $119 to the customer.  Please look out for an email to accept the refund and confirm your mailing address.  

• Initial Complaint

  Date:12/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished vacuum that came with a CPS 3 year Enhanced Protection Pack. After making me jump through hoops to get the warranty registered and approving my claim, they want me to pay $50 shipping to send in my vacuum for service.

  

  Business Response

  Date: 01/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  

  CPS has received the unit and it is currently under repair.  

  
  

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   While they did repair my vacuum, I am still very unhappy about having to pay shipping both ways for the entire unit. This was not my expectation when I purchased "enhanced protection"

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  

  Business Response

  Date: 01/29/2025

  CPS understands the customers frustration.  ******************** has multiple types of warranties that have different features associated with them.  

  Depending on the selling dealer, they offer warranties that have prepaid shipping included and some do not.  The warranty that was bundled with your product was one that did not have prepaid shipping included. 

  Please **** this complaint as answered. 

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring on November 14, 2024. I bought a warranty for that ring through Consumer Priority Service.I submitted a claim on Decemeber 16 for accidental damage to the ring that occured on December 15.Consumer Priority Service denied my claim on December 17 stating tge item was dead on arrival and are denying the claim. The denial was accompanied with a link to submit an internal review. That review was quoted to take 3-5 business days from the date of submission on Dec. 17.However, Consumer Priority Service cancelled my Warranty on Decemeber 17 before even reviewing my internal review claim. On December 19 I called Consumer Priority Service because I wanted to know why they declined my Warranty claim. And why they cancelled my coverage without doing an interbal review.I was told a claim cannot be filed 30 days after warranty purchase.The terms of the warranty state I am able to make a claim 30 days after purchase of product being covered. Now they are saying it is 30 days after warranty is purchased. I requested the terms of the warranty beemailed to me and it clearly states..."Coverage for this plan shall begin 30 days after the date of purchase of the covered product."They are not honoring the terms of the warranty. They denied my claim illegally, they refunded my warranty without doing a 3-5 day internal review.I would like them to reinstate my warranty and honor the warranty terms.

  

  Business Response

  Date: 01/10/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.

  Per the terms and conditions, the claim was denied for filing within the initial 30 days from the date of purchase.  The customer was refunded for their warranty as well.  Please close this out as answered. 

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The terms of the warranty state I am able to make a claim 30 days after purchase of product being covered. "Coverage for this plan shall begin 30 days after the date of purchase of the covered product." They are not honoring the terms of the warranty. They denied my claim illegally, they refunded my warranty without doing a 3-5 day internal review. I would like them to reinstate my warranty and honor the warranty terms.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  

  Business Response

  Date: 01/29/2025

  CPS has reviewed the case again and this warranty was refunded due to it not following the terms.  The warranty was purchased on 12/9 with a claim filed on 12/16.   This was flagged by our compliance team and was refunded.

  Unfortunately no exceptions can be made here.  Please mark this complaint as answered. 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a Sharp drawer style microwave oven which was purchased with a warranty from CPS. The microwave died and we did a claim with CPS. They sent a tech who said it needs a new magnetron and someone will be in touch. The warranty claim was filed on Sept 8, 2024 and so far there is no resolution. They emailed they are waiting from manufacturer and now they don't reply .to emails. Claim # *******

  

  Business Response

  Date: 12/30/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
  
  CPS has reviewed the claim and is awaiting confirmation from the manufacturer that the ********* has been delivered as well as a tracking number. CPS will follow up top ensure this claim is completed properly. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new refrigerator on 5-14-2024 from "Appliances for less" out of ******************. It came with a 1-yr warranty, provided by CPS as listed above. They have been giving us the run-a-round since filling a claim. Claim # (*******). The fridge will not keep food cold, I cant get them to respond in a timely manor. I had to call a secondary service and pay their diagnosis fee, to determine what the problem is (Bad compressor) Still waiting a response from CPS- this is the worst case of customer ********************** I have experienced in quite some time !!!!! It sure seems like the main goal of CPS is to out fumble the customer into giving up and not proceeding with the warranty work !!!!!!Any help is much appreciated Thanks **** ********

  

  Business Response

  Date: 12/26/2024

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied.