Reviews

This profile includes reviews for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
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  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

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  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

Review Details

• Review fromJeff J

  Date: 02/10/2023

  1 star
  CPS is a prime example of why most consumer advocates warn about avoiding warranties and warranty companies. Claim submitted for a 4 month old, brand new camera needing an LED screen replaced is now 1 year old. Just found out they "disposed" of the original unit three months after the claim was made and now only want to pay pennies on the dollar based on the lowest priced **** listing available. Complete joke. Worse than the settlement process is their customer **********************. Communications are one-way, to the customer when ******************** feels up to communicating. Agents don't answer and extension numbers/voice mail boxes are unreachable when calling into speak with them. Equally as unresponsive when questions or information are provided to them in the "customer claims portal". There are some decent warranty companies still around - CPS is NOT one of them. Save the money you would spend on their "warranty service" and ************* or replace your purchased item on your own.

• Review fromGreg G.

  Date: 01/17/2023

  1 star
  I sent a very expensive receiver in for repair. It made it to their facility no problem. They then mailed it to their repair shop and claim *** damaged the unit and have an open claim with then. This stated in October, the claim was denied 5x, I was never updated. I had to call every time. I got an update late December that *** approved the claim and *** is mailing them a check and when they get the check they will send it to me. I called for an update back on Jan 5th and was told to be patient. I called again on 1/16/23 and was told they are still disputing with *** and it was not approved. I asked what happened as I was told that it was approved to go back from waiting for *** and of course the representativedidnt have an answer. I started this in October, sent in a device worth thousands and still have no insights as to what's going on. If I don't get any movement soon I will be seeking legal action.

• Review fromSusan K.

  Date: 12/04/2022

  1 star
  If youre given a choice on an extended warranty company, DO NOT choose CPS. ****************** didnt give me a choice when I purchased my kitchen appliances. They have a relationship with CPS. My first experience with a claim was a 6 month ordeal. From the initial call to report a problem, to days of reviewing the claim, then waiting for CPS to review the repair techs report, getting a part authorized to order, the part was then on a co-mingled freight truck with NO traceable tracking info, and when the part finally came, we had to wait for an appointment with the repair company. This was over 6 months. Now, my freezer stopped working on my Kitchen Aid refrigerator, just 4 years old. CPS sent my info to the repair company (which required a second call from me to ask to resubmit the info). I was given a repair appointment 9 days out, nothing sooner. My refrigerator then stopped working all together. I asked the repair company to fit me in sooner, to no avail. I then emailed CPS to ask for help since we now have no refrigerator working, with 4 adults in the house. It took 3 days to get a response, which said Thanks for reaching out. Our records indicate you are on schedule for a service call on 12/9. Hope this clarifies! This DOES NOT CLARIFY. I was asking for help. I just canceled the appointment. I will never buy an extended warranty again from a 3rd party.

• Review fromshawn b

  Date: 11/30/2022

  5 stars
  **** was the most professional and pleasant person I have ever spoken with in customer service. He listened to everything I said and accommodated in every way I could hope for. I rarely write reviews, because they would all be bad. I wanted to take the time on ****…he was simply exceptional!! Thanks ****!! -*****

• Review fromWilliam L

  Date: 11/13/2022

  1 star
  They are a sleazy company that will not honor their warranty. The sleazy manager ****** appears quick to give excuses rather than repair appliances.

• Review fromMichelle B.

  Date: 11/02/2022

  1 star
  This company is despicable! They have the worst customer service ever! On 9/28/22 I filed a claim with them for my 2 year old ********** in which the freezer stopped working. We learned that the main computer board was defective and the part needed was on a national back order with greater than a one year wait. I spoke with CPS after receiving the diagnosis and was told my claim would be reviewed. I submitted the findings from the repair company on 09/30/22. On 10/3/22 I received an email claim was under review. On 10/5/22 I sent more information and received another email asking me to allow 24-48 hours for estimate to be reviewed. I did not receive another response until 10/12/22. Email stated they tried to call, but I did not receive a call. I emailed the same person 6 times after that. We did have to purchase another fridge which we ordered on 10/4/22 knowing it would take several weeks for a new one to come in. The email I received stated ********** has approved a replacement. No further direction after that came. I called again 10/31/22 and was told to send my receipt for the new fridge. On 11/2 I received a call from the most condescending rude man, named ******. He told me I did not follow directions therefore I was not entitled to any reimbursement. He told me ********** would be replacing my fridge and no one told me to go purchase another fridge. I called ********** and now have a written letter stating that is not accurate. The warranty company is responsible for replacing the unit not Frigidaire.

• Review fromJohn C

  Date: 10/17/2022

  1 star
  The company is not honest with their wording. Nowhere on the website does it clearly state that they will not cover damage done within the first 30 days of the warranty. I filed a claim and they said that I would have to wait until the 30 day **** to file a claim. After the 30 day **** they said they wouldn't accept a claim for anything because there was damage in the first 30 days. The seller fixed the first issue and now there is a second issue. But they still won't honor the warranty.

• Review fromSharif F

  Date: 09/28/2022

  5 stars
  ****** was very helpful and gave me really good service. I can not thank him enough. He was very respectful and nice and we really need more customer ********************** people like this. Solved my problem right away and was very friendly. Highly recommend this

• Review fromJill D

  Date: 09/19/2022

  5 stars
  ****** is a legend. If you don't know him, you should. He processed my refund before my refund had even processed itself. On top of it all, he loves ******************* and I bet ***** would be a better performer with ****** in the audience. He needs this. We all need this. Let ***** meet ****** and all wars and fighting will cease. 10 out of 5 stars!

• Review fromTerri G

  Date: 09/02/2022

  1 star
  This company is below subpar. I am filing review and complaint. ***** the claims manager says he is not refunding service charges when my claim was opened in May and it is September and after I initiated contact said we will give you purchase price of warranty back. That is not satisfactory! I want all my services charges since i did not receive service. He clsims ** don't have parts he claims. Again never once was I informed of this. My email says 3 to 5 days we will have your part ....and I asked vendor about that response. It is too much to tell. This company is Dishonorable!!!