Reviews

This profile includes reviews for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
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  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

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  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

Review Details

• Review fromJulie F

  Date: 05/31/2023

  5 stars
  Nathan made my day!! He was so quick to handle my request for a refund of the warranty that I wasnt going to need to use. I purchased it through ******* for a laptop and the seller cancelled my purchase. ******* was no help in getting the warranty refunded even though they sell them but Nathan was so helpful and told me it would be no problem at all to get the refund which made me feel much better. If I ever have a need for a warranty and an opportunity to purchase one through your company again I would not hesitate to do so. CPS Customer Service is great!

• Review fromAndrew V

  Date: 05/24/2023

  5 stars
  I recently submitted a claim to CPS and very pleased with professionalism , courteous and helpful response in helping resolve my issue. I will definitely use them again when in need of buying insurance when making a purchase . I appreciate their quick responsiveness to my questions and helping me to replace the cost of the broken device .

• Review fromMelissa M

  Date: 05/24/2023

  5 stars
  I was very impressed by the way CPS handled my claim - they were fast, responsive and efficient. I was loathing filing a claim due to experience with other companies in the past, but CPS was terrific!

• Review fromRita B

  Date: 05/23/2023

  5 stars
  I called today with a problem & ended up speaking with a supervisor named Eric F********. ********************* is the epitome of what a supervisor should be. He should start his own company training people in customer service. He not only did everything possible to solve my problem but my anger dissipated while speaking to him ????????????

• Review fromalbert e

  Date: 05/21/2023

  4 stars
  Had trouble getting my claim resolved but then Eric F******** worked it out to my satisfaction. So it depends on who handles the claim. ***********************

• Review fromBaivab M

  Date: 05/17/2023

  5 stars
  Capital gas range had issues. Covered by CPS and they sent local ********************************* They stated few parts required. Then a huge hassle occurred. Thrice Mr. ********* came. Each time wrong part, etc. Finally - they fixed it. Wait time: 3 months. In between 2nd burner died and I reported it. So they carried that additional part but told me CPS will not cover it and I need to pay.I reported all of above to CPS. A person by *************************** called me. I was taken aback by his professionalism, his candid approach and everything he said. It seems in the background Mr. ********* was fleecing CPS by charging astronomical amount for every time they came to my place (where in reality they didn't fix anything). Then that 2nd part was never NOT approved or even known to CPS! Not only this **** went above and beyond. 1> Funded me back the out of pocket I spent. 2. Told me to go ahead and instead call now and in future manufacturer's preferred repair company and whatever be the charges he'll authorize it and approve it! This was really a great experience - working with CPS and especially ***************************.

• Review fromTrina H

  Date: 04/19/2023

  5 stars
  Excellent customer service. Had problems finding my warranty They made sure once it was found my headphones get taken care of

• Review fromLaura B

  Date: 04/18/2023

  1 star
  Bought a dryer in 2020 got the extended warranty. Dryer making an awful noise 4/3. Call for repair they decide not worth sending out guys to look at it and offer me $261.00. What kind of warranty is this. I spent $100 on warranty and they deducted that from value of dryer. So I had to hire a repairman. So beware when you purchase an extended warranty

• Review fromBrian H

  Date: 04/04/2023

  5 stars
  I had trouble finding information, and Nathan Z**** was patient and very helpful in resolving my issues. Great job by Nathan as he he helped me to navigate with what I had by suggesting different avenues to find the information needed. Thank you so much.

• Review fromRodney S

  Date: 03/26/2023

  1 star
  They gave me four different excuses why they were only offering me $326 for a $1,570 trolling motor. To make a long story short I refused their offer and sued them in a ***** court under the DECEPTIVE TRADE PRACTICES Act where they were found guilty. I won a judgment of $3,141.98 (almost 10 times the amount they were trying to get me to take). I had page after page of evidence that they were lying and trying to cheat me out of what I deserved. They claim to have a nearly five star company but if you read the reviews you will find like I did that the only good reviews have to do with the cost of the warranty and the ease of registration. I have yet to find one review where someone was happy with the outcome of their claim. I hope this review will help others in the future to avoid making the same mistake I did by buying a warranty from this company. To this day CPS still claims my warranty is invalid after I proved without a doubt to a court that it is 100% valid in every way. My next step is to use social media to spread the word around the country about this dishonest company to hopefully help as many people as possible. *************************** vs consumer priority services, *************, ***** January 2023.