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Business Profile

Extended Warranty Contract Service Companies

Consumer Priority Service Corp

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Priority Service Corp has 3 locations, listed below.

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    Customer Review Ratings

    4.09

    Average of 239 Customer Reviews

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    Review Details

    • Gail P

      Date: 04/17/2025

      **** was absolutely wonderful. I had spoken to 3 other people before her and none of them spoke clearly. There was a communication problem . One person put me on hold and never came back. **** was able to get the job dine clearly, patiently, and was able to register all of my appliances. You need to hire more like her!

    • Michelle L

      Date: 04/16/2025

      I have a Thermador Microwave/oven, which is now on its extended 5 year warranty. The door broke so I filed a claim to have it replaced. CPS denied the claim with the following reply: "Damaged internal parts within your product do not qualify for in home service. Knobs, handles, buttons, wheels, bearings, shelves, trays, drawers, slides, guides etc. are made by the manufacturer to be user adjustable and/or replaceable in the event of physical damage." I explained that the hinges and door are one part according to Thermador and not an internal part. Also doors are not mentioned in the terms and conditions. A supervisor said the microwave/oven door is like a car door--not a functional part. I disagree--my car isn't a jeep and doesn't function without the door. Also there is a sticker right on the microwave/oven door which states: "Precautions for safe use to avoid possible exposure to excessive microwave energy. Do not attempt to operate this oven with: (a) object caught in door (b) door that does not close properly (c) damaged door, hinge, latch, or sealing surface." I also called Thermador and the warranty department stated that the door was a covered part under the initial two year warranty. The extended warranty is supposed to cover what the manufacturer covers.I was advised to send an email to a supervisor, which I did 4/9/25 and have yet to receive a reply. I also sent an email to appeals on 4/14/25 and also never received a reply. Also, customer ********************** is nice is obtaining the claim, but after their initial denial no one wants to speak or as I stated above reply to emails. This company has an extremely high revenue, so it's clear they'll take your money but will do all possible not to pay. I do NOT recommend wasting your money on an extended warranty through CPS.

    • Nancy G

      Date: 04/15/2025

      Representative ***** ***** was most helpful in filing my claim with CPS.Between the 2 of us, we were able to piece together some missing information, and ***** was patient, and clear in her explanations of how I should proceed.Our conversation was followed up with clear and concise emails. Thanks, *****!

    • Paula H

      Date: 04/14/2025

      LILY WAS SO HELPFUL IN HELPING WITH OUR GAS RANGE! Thank you

    • Steven B

      Date: 04/10/2025

      I had difficulty registering my washer and ******* completed the process for me. She was extremely helpful

    • Mark F

      Date: 04/09/2025

      ***** was excellent, took care of opening my claim in a very professional and expedient manner - thanks!!

    • Sandra V

      Date: 04/08/2025

      ***** deserves 10+ stars for her assistance in filing my claim. She was very professional, knowledgeable when answering all my questions and double checked that I had all the information I needed. Shes an asset to CPS!!

    • SATNAM S

      Date: 04/08/2025

      ****** was professional and very helpful in answering my questions and helping me register all my appliances. She was able to find the information that I was not able to provide. Thank you ******.Have a great day!Geeta

    • Ronald F

      Date: 04/07/2025

      I must say Lily was very professional and was diligent in helping me. My records were not coming up, but she stayed with it and got to the bottom of it. She was very patient, pleasant and professional. Not always what i have gotten in the past with other agencies. Keep up the good work.

    • Rodney J

      Date: 04/04/2025

      I contacted this company to get my warranty info registered. I tried out the chat line thinking it was going to be trash. I was surprised that it went very well.******* was very helpful and answered all my questions. Now I'm ready to go.Thanks for the help.

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