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Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Care Home Warranty LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 321 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a home warranty from the above company. They assured me of the process of obtaining service. Our air conditioner (which is covered) went out during the heat of the summer. We have 3 pets in the home and my husband works from home. Therefore, it was imperative it be repaired immediately. We called were told someone would be out in the next 48 hours. We did not hear anything for nearly a week. The **** repair technician reported that the unit must be replaced and he contacted the home warranty company for approval. They did not return his calls numerous times. We called and was told that a supervisor would call, they never did. We called them over 10 times between my husband and I. We were continuously told that a supervisor would call us the next day. We were suffering in the heat so we paid for the air conditioner to be replaced and have been trying since that time to be reimbursed. We sent in the paid bills to them as directed but have been left without any contact by anyone. The only person that has spoken to us is the receptionist that takes a message for a supervisor who never calls back. It has been months and there has been no contact. Meanwhile we are out the $1,900 for the home warranty and $5,850 for the repair cost. We would like both returned to us do to this companies irresponsibility and disregard for their customer as well as the illegality of not paying for a covered repair.

      Business Response

      Date: 12/05/2022

      *** ********,

      Thank you for providing us with the diagnosis.  We have closed the claim as not covered since the issue was that you ran the system without refrigerant.  This is a lack of proper routine maintenance which our policy does not cover.

      CCHW

    • Initial Complaint

      Date:11/21/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatly called complete home care warranty and either no one answers or customer service says no one is available. My hvac system went out and I had to replace it because we are seniors, and the heat was detrimental to our health I replaced an air-condition unit and furnace and I want to be reimbursed.

      Business Response

      Date: 12/05/2022

      **************,

      We understand your frustration however as we explained to you in July, since you purchased a new system without our concent, we are not able to assist you with this claim.

       

      CCHW

    • Initial Complaint

      Date:11/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 6 of 2022 I filed a claim for a dishwasher. I was informed that they would not fix the dishwasher and agreed to do a buyout for $200. I have contacted the company numerous times between March and August and continually was told they had a problem in billing and that they would issue the check that it would be here in the next month. Every time that I call I got a new excuse out promise with no results or check. In the last two months I have not been able to even get someone to answer and my call is disconnected. I have my claim number I am a new home owner and this warranty was purchased at the time of home closing. through them. I was lied to you about what the warranty covered at the time of purchasing it. I have had nothing but problems with being able to get things that broke serviced. I had a plumber show up and collect the $60 at the door before even walking in and then tell me he couldnt do anything. And I still have not received the check for the $200 for my dishwasher. I do have my claim number, but I am unable to make contact at this point and feel that I am being ignored and brushed off. This is the most unprofessional company that I have ever endured . I have tried everything I can to resolve this on my own and at this point, I feel the business should not only pay me my $200 for the dishwasher but also read find the entire policy as I was informed I could not cancel it or it would avoid the transaction for the $200 buyout for the dishwasher. Therefore, I feel I have been strong along and waiting since March. We are now in December and now they just avoid my calls. I have transaction records of calls every month that were recorded, I claim number and still no resolution.

      Business Response

      Date: 12/05/2022

      *******************************,

      We regret any frustration that this has caused and after careful review we do see that the address that you have provided the BBB is different from what we have on file.  We are happy to look into the check and ensure that it was not cashed.  Once we have done so we can then reissue another however ******************* to do.

      CCHW

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has not sent my reimbursement payment.It also appears they have discontinued phone #s for support Claim: #***** Claim: #*****

      Business Response

      Date: 11/30/2022

      ***************************,

      We are happy to assist you in looking into this matter for you.  Please feel free to reach us at *******************************

      CCHW

      Customer Answer

      Date: 02/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The company already has my info and has not honored their refund claims.

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for a warranty policy with this company for two years. All the phone numbers to contact this company now fail. I don't even know if they are still in business or not.

      Business Response

      Date: 11/30/2022

      **************************,

      Thank you for reaching out to us.  Please feel free to place a claim through your portal.  You are welcome to email us at *******************************

      CCHW

      Customer Answer

      Date: 02/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      I tried to email them but they have not responded..

      please do not close this complaint 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **************************




       

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to call service call to Complete Care Home Warranty more than 10 times.No answer the phones. I emailed to them few service request No response. They send 2 times that we received your claim request, we will assigned to technician up to 48 hours. No response. (The claim: kitchen cooktop, one of burner is not working. Please send appliance technician to check on this issue.)My policy # *********. Plan : combo, Term : 3/31/22 - 5/31/23.If they are Not responses to any of my service call, please refund my membership fee $ 485.00.Thank you.

      Business Response

      Date: 11/28/2022

      ***************,

      You are able to submit a claim through the customers portal and you are able to use our reimbursement option.  Kindly send the form back to *******************************

       

      CCHW

      Customer Answer

      Date: 12/06/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      ***** ***** *** ********************
      ***** ******* ******** ** **** **** **
      *** ***** ********** ****************************
      ******** *** *** **** * *** ******* **** *** *** **** **** ********* * ********

      Better Business Bureau,

      This is regarding Reference ID # ********.

      I have Not received the any reply from Complete Care Home Warranty.

      I requested service call request 5 times with same issues. Which I requested to send appliance technician to check this repair.

      No reply.

      Did your BBB tried to contact with this Complete Care Home Warranty?

      Is this company exiting?

      Thank you,

      **** * ***

      Sent from my iPad


       


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      **** ***









       

      Business Response

      Date: 12/15/2022

      **** * ***,

      If you are in need of a tech before we are able to assign one please use our reimbursement option and provide us with the diagnosis before any work is done for us to ensure that it is covered.

      Thank you,

      CCHW

      Customer Answer

      Date: 02/27/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      Good Morning,

      Thank you for your reply email and explaining.
      I would like reject this time.
      Because I have Not heard from Complete Care Home Warranty last 4 month.
      They have Not assigned to repair technician in 4 months.
      The issue was kitchen cook top, one of burner are Not working.
      I filed claim to home warranty to come out to check & repair it.
      Since I have not heard from them, I couldn’t wait any longer, i sent my own fee to pay to appliance technicians. 2 different technicians. 
      Because they both said that this issue is not repairable, it have to be replaced it.
      So I ordered the new kitchen cooktop & technician to replaced it.
      I paid my own. Due to it have to be fix it and No response from home warranty company.
      What can be next step?
      Thank you,

      **** * ***
      ************
      ******************

       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      **** ***









       

    • Initial Complaint

      Date:11/14/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 11/12/22, I received a written communication from this company with what appeared to be a check and a bill attached. As I was going to my bank to pay the bill, I ran into a neighbor who explained that it is a scam. They made it look very official and said I need to send money.

      Business Response

      Date: 11/28/2022

      Thank you for this information, this is not from our company directly and it is an advertisement.  We are happy to look into this for you.

      CCHW

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Home Warranty Policy 11-04-21 for coverage thru 11-04-27 Plan purchased for $2250 Policy number ********* Filed a claim #***** for Oven Repair February of 2021, They sent out multiple people for the repair but none of the people they sent out would work on my Oven, I contacted multiple times to get on record the type of oven I had model etc so that they could get the correct technician out for the repair. Have tried multiple times to contact either with someone telling me they would refer to claims ... with no reply. I have sent emails and multiple phone calls. no connection (are they out of business??)

      Business Response

      Date: 12/09/2022

      Dear ************,

      We regret any frustration.  If you would like to use your own tech to provide us with a diagnosis, we will be happy to review the document and let you know if it is covered under our policy.  Kindly use our reimbursement option.

      CCHW

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a policy and I cant get a hold of anyone- the phone rings a few times and it disconnects. I would like a refund for services not rendered as I cant get a hold of anyone when I need too

      Business Response

      Date: 12/09/2022

      Dear *** *******,

      Thank you for contacting us regarding your policy.  Kindly please note that your policy was already cancelled per our system.

      CCHW

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 2 years service. On April, 2022, I got a problem with my dishwasher and the company says it's not worth the price to fix it. I was told their going to pay me $150. I've been calling them every month and I was told that they mail the check already but I haven't get it. Now I've been trying to call them , email them, no response. I send a letter and mail it to their physical address and it was returned back to me . Post office stated that the building is vacant and no change of address on file. Pls. Kindly help. I want my money back for the service I paid and my $150 to replace my dishwasher.

      Customer Answer

      Date: 12/07/2022

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *****************************

      Business Response

      Date: 12/09/2022

      ******* ********

      We regret your frustration and will be happy to look into this matter for you.

      CCHW

      Customer Answer

      Date: 12/16/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      Hello! I haven't heard from the company  


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ******* *******
       







       

    Complete Care Home Warranty LLC is NOT a BBB Accredited Business.

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