Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

321 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a 5 year home warranty with Complete Care on 8/27/2022 for $1950.00 a "special for senior citizens". As of today the phone number has been disconnected and the website is no longer in existence. I can't get the necessary repairs to my heater and it is getting colder. I need my heater repaired and I am on a fixed income and cannot afford costly repairs, which was their sales ploy!I believe this company is preying on seniors and then skipping out.I want a refund for the remaining years on this contract at the very least.
Customer Answer
Date: 12/31/2022
Better Business Bureau:

At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

Sincerely,

***********************
Business Response
Date: 01/02/2023
****************,
We regret any frustration however we are not able to locate your policy. Kindly provide us with the policy number for further assistance.
CCHW
Business Response
Date: 01/20/2023
Dear ****************,
Thank you for your information, please tell us how we can help.
CCHW
Customer Answer
Date: 01/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They are only asking how to resolve my issue not actually resolving it.
FOR THE BUSINESS: I want a refund on contract as they have not fulfilled their end of the terms.
i have absolutely no confidence in the fact that they will respond to the repairs I now need or will need in the future. I cannot reach them to fulfill their end of the agreement why would I not my money back.

IBELEIVE ALL OF THIS BACK AND FORTH IS JUST A STALL TACTIC!

To resolve the issue I want ALL MY MONEY BACK.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 5 years plan home warranty with complete care home warranty for $1,875 on 8/10/2021. This is my first request for service. The service call telephone number and the website are not working. I tried to call the salesperson that sold me the warranty, the phone number is not working.
Business Response
Date: 12/19/2022
***************************,
You are able to go through the customer portal to place a claim if needed. However, if you would like to cancel the policy we can assist with that as well.
CCHW
Customer Answer
Date: 12/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I still cant not contact them. The telephone number still wasnt working. And I cant fine their website either. I would like to cancel the policy and send me the refund.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 02/10/2023
Dear ** *********,
Upon your request we have cancelled your policy and a refund will be issued to you in the amount of $743. The refund will be mailed to you in 6-8 weeks.

CCHW
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have tried calling Complete Care and number is no longer in service.Looked on website and it list the same phone number, ************.
Business Response
Date: 01/05/2023
Dear ************,
We regret any frustration this has caused. If you would like to cancel the policy you have a refund of $600. If you would like to place a claim you can go through the customer portal.
Thank you,
CCHW
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 6 year policy on March 2021 for $1650. I have tried to call on multiple occasionsto request a claim, but could not get throughbecause their phone is disconnected. They sold me on quick response time and great customer service. Ijust want a refund. This is not what I signed up for. Please help me get a refund. My policy number is *********.
Business Response
Date: 12/15/2022
**************,
We regret your frustration however if you would like to cancel we can do so for you. As of today, your refund is $206. Please let us know if you would like to cancel and we will do so and send the refund.
CCHW
Customer Answer
Date: 12/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

My policy was the following:
Policy Numbe** *********
Policy Holder: ***********************
Coverage Address: ******************************************************* *****
Plan: Combo
Optional ***************** Roof Leak, Sprinkler System
Term: 04/29/2021 -04/29/2027
Plan Price: $1650 (Payments made to "Complete Care Home Warranty" will appear on your credit card statement.)
Service Call Fee: $45.00
I paid $1650 to cover 2021 thru 2027. I should be getting a prorated refund based on that 6 year period. The refund you are offering is much less than what I should get.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 01/05/2023
***********************,
We provided you the correct amount that we would refund for your policy. Please let us know if you would like us to move forward.
CCHW
Initial Complaint
Date:12/01/2022
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday, November 22, I tried calling the phone number on my policy, and it has been disconnected; however, I was able to submit a claim on their website. I received an email saying my claim had been received, and it would be assigned to a contractor within 48 hours. Since it had been over 48 hours, and I had not received another email saying my claim had been assigned to a contractor, today, Wednesday, November 30, I attempted to go to the website to check the status of my claim. The website would not come up. I tried multiple times. I also tried calling the phone number again, but it is still disconnected. I need a contractor to come out and look at my clothes washer ASAP. We made a claim on our heating unit back on February 2022, and the whole process went very smoothly. The disconnected phone number, the website problem, and lack of response to my claim are making me very suspicious of this company. I paid for a home warranty, and I should be able to use it for its entire term.
Business Response
Date: 12/15/2022
***********************,
We regret your frustration and we will look into the phone line however please consider using our reimbusement process. We will attach a form for you on here.
Thank you,
CCHW
Customer Answer
Date: 02/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Their response states that they included a form for me to submit for reimbursement. There was no form included in the response.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:11/30/2022
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 home warranty packages for 5 years prepaid $5800. I have tried and tried to phone or email and get absolutely no response from this company. They have taken my money and taken me for a ride. They are scam artists and should not be allowed to get away with this.
Business Response
Date: 12/13/2022
Dear ********************,
You are able to go through your customer portal to place a claim if needed. We are happy to assist you and you can email us at *******************************.
CCHW
Customer Answer
Date: 12/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have sent several emails to this company and NEVER recieve a response via email from this company Complete Care Home Warranty.

I have phoned more than a dozen times and the calls are either unanswered or I am on hold for hours.

I would like a full refund for the 5 years prepaid to complete Care home warranty for 3 houses due to the absolute lack of any respnse or support from this ********. They are not responsive to emails or phone calls. Please don't ask me to email you when you do NOT respond.

Many thanks

*****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 02/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I believe you are delaying resolving this issue so time can pass.
Our 3 contract Numbers are as follows
*********
*********
*********

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************
Initial Complaint
Date:11/30/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a contract last year for a 6 year extended warranty. We called October 24, 2022 to set up a warranty service. My husband was on hold for about an hr and then was allowed to left a message. No one every called back. We call again approximately 2 days later and then again, after a week. We got a busy signal starting in November so my husband thought they were busy because of the holidays. I tried calling around November 10th and noticed it was an out of order signal. So we submitted a claim online, emailed the Sales agent and waited. We received a confirmation that we should hear from someone but we again have not. That was November 17th. Their website no longer works; their numbers don't work and the emails bounce back. We would like a refund of our funds because they have defaulted on their services
Business Response
Date: 12/12/2022
Dear *** ******,
We regret any frustration and we want to ensure that the system is not still under manufacturer warranty. If it is you can call the company as it would not be covered under CCHW. However, if it is not you are welcome to use our reimbursement option.
Thank you,
CCHW
Customer Answer
Date: 03/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

We attempted to get a reimbursement before reaching out to the BBB but the business could not be contacted. Please advise

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ********* Policy from this organization and prepaid $2100 to get a discount. I have attempted to call the company as I have an appliance that need s repairs. I have completed a ****** search and it appears others have been scammed or the same thing has happened.
Business Response
Date: 12/19/2022
Dear *** ***********
If you have a claim, you are able to go though our customer portal and you are able to reach us at *******************************.
CCHW
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 6-year warranty program from Complete Care Home Warranty a year ago and have been trying to contact them for about 9 to 10 months about items that need fixed or looked at. Now when I get online and type my Zip code in it tells me they don't even take care of my area. I paid over $2600 for this warranty and expect something in return if I have an issue that is covered under the warranty. In March they answered my call but now the calls don't even go through. I need help please. I either want them to take care of their responsibility or I want a full refund.PLEASE HELP ME>>>
Business Response
Date: 12/21/2022
******************,
We do see that there have been 2 claims placed for the heating system however they were not covered under our policy. If you have another claim to place for a different system, you are able to go online to the customer portal to place the claim. You can also use our reimbursement option.
CCHW
Customer Answer
Date: 12/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The company I complained about is still not answering the phone and I have received no response from them...Complete Care Home Warranty...
Please help me by responding to me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 01/27/2023
******************,
We regret any frustration that this has caused. You are welcome to contact us at ******************************* or through here.

CCHW
Initial Complaint
Date:11/23/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Policy Number: ********* Policy Holder: *************************** Coverage Address: ********************************************* Plan: Combo Optional Coverage: Pool/Spa Term: 09/28/2021 - 03/28/2025 Plan Price: $1350 (Payments made)I have been trying to contact them regarding service and the numbers have been disconnected. I went online and there are a number of customers with the same complaint. I would like my $1350 refunded and released from the existing contract.
Business Response
Date: 12/07/2022
*** ********,
Thank you for contacting us. We are able to cancel your policy with the refund of $172. Please let us know if you would like the check mailed directly to the address we have on file.

CCHW

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Complete Care Home Warranty LLC is NOT a BBB Accredited Business.