Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

322 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 3 year policy. I have called 8x for a drainage issue on my main bathroom sink. I have called each plumbing company they provided. I made 5 appointments with the companies they provided. Each one of them canceled or didn't show up. I reschedule each time, but they just didn't show up. The company has not provided any repairs under my policy and I am 18 months into my policy period, and they have yet to perform a repair. I want my money back or they need to repair my issues. **********
Business Response
Date: 10/24/2022
*** *******,
We see that the claim shows that you are using our Reimbursement process. Please send us the diagnosis and we will kindly review for approval.
CCHW
Initial Complaint
Date:10/11/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I payed this company ***** last year 2021. i am now callling and no answer. OmG this was a scam? see many complaints online plz help me
Business Response
Date: 10/24/2022
Dear **********************,
Upon review of your claim it shows that you do not have proper coverage for the ice-maker. This coverage is at an extra cost upon purchase therefore we have closed this claim.
CCHW
Initial Complaint
Date:10/07/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a multi year policy with this warranty company. They dont answer any phone calls at all, no answering service, no responses through email or providing a technician and no way to complain or ask for help on the website.
Business Response
Date: 10/21/2022
**************,
We are not able to assist with your policy due to the chargeback and the account has been cancelled.
CCHW
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a home warranty through this company and the number to contact them for service does not work. Their website doesn't have any email contact information either. Basically the company has been taking my money each month and they aren't even in business. Their phone number is ************
Business Response
Date: 10/21/2022
*** ******,
We regret any frustration and upon review we see that your policy has been canceled.
Thank you,
CCHW
Customer Answer
Date: 10/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Dear Sir or ************ *********** doesn't even have a working phone number!!!! They are a complete scam and I am tempted to go to their ** office and raise ****, except I honestly believe they haven't been in business for a while.
I did call my bank and had them stop recurring monthly payments since this company is non existent. I really hope you follow up with the ** office in ******** as these people have been collecting monthly premiums from a lot of people and they aren't even in business. The bottom line is this company has been stealing my money every month for the past year. If there's anyway possible you can have them issue me a complete refund from the start of my so called policy it would be appreciated. They should be arrested for fraud.
Sincerely,
***********************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am looking for a copy of contract Complete care home warranty. I need a copy for my lawyer. CCHW. stealing money from us and we should not let them do this My email is ******************
Business Response
Date: 10/21/2022
Dear **** *******,
You are welcome to see the policy that we emailed to you upon purchase at ********************************************************************
Thank you,
CCHW
Initial Complaint
Date:10/07/2022
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid this company $1,800 for a 6 year contract upfront. They stopped paying claims more than 3 months ago. They owed me $200 for a claim from June. I called multiple times their customer service line and they just give me all kind of excuses. The last time I spoke with a representative was 10/04/2022. I called today 10/06/2022 and their phone number no longer works. I would like a refund for the $1,800 I paid, policy # *********. I am filing a complain with the **** AG and the ** AG for fraud and misrepresentation as well.
Business Response
Date: 10/21/2022
Dear ********************,
We have reviewed your complaint and see that all the claims you placed were covered and all checks were mailed to you. If you did not receive them we will have to look into it further, however if you would like to cancel we can do so but the policy is not entitled to a full refund as you have requested. There is a refund of $477 that is avail.
CCHW
Customer Answer
Date: 10/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[First of all, my name is NOT ********************. Second, I did not receive any check for claim #***** (clothes washer) for $200. Third, you guys have disconnected your number, I paid a 6 year contract and I have no coverage. You don't answer phone calls or emails. You stopped paying claims and paying the technicians. Fourth, you didn't notify your customers you changed your phone number if you did, we have no way to reach you. You left us in the dark with a fully paid contract and no coverage. How can you say we are not entitled to a full refund for a policy that no longer exists? I believe we have been victims of a scam, since the company has gone under and we have no coverage.]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 11/17/2022
***************************,
We regret any frustration and have responded to the other complaint that you submitted. Kindly refer to that complaint for a resolution.
Thank you,
CCHW

Customer Answer
Date: 11/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[I don't understand what you mean by this inane response. What happened to the $200 check for the clothes washer you supposedly sent to me? It has been 5 months since I filed the claim ***** and I never received that check. I would like to receive the $200 since I had to purchase a new washer out of pocket. Can you answer the following: are you still in business or not? how do customers get a hold of you if you are? or did you take off with all of our money?]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a 6 year home warranty policy through this company 11/6/21-11/6/27. This cost $325/year ($1950) total. The person who sold me the claim was ***************************. I filed an online claim 9/6/22 for part of my AC and received no response after several weeks. I contacted a "representative" on 9/21/22 using the phone number on their website and was told they are back upped but would get to my claim as soon as possible. They suggested I go ahead and submit an estimate for the work which I did on 9/21/22 and still have received no response either by email or through my online account. I tried to call their number today and the phone number is no longer working. I contacted the BBB who suggested I file a formal complaint.
Business Response
Date: 10/19/2022
******************,
We regret any frustration however we will need to have the full diagnosis of your claim. Also, according to our policy the system cannot be repaired before we provide authorization. Kindly forward the diagnosis and we can review.
CCHW
Customer Answer
Date: 10/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I submitted all the details of my claim on 9/6/22 (claim#*****) with no response through the policy dashboard from the company I then called the number on listed in the internet (which is no longer working) and spoke to a representative on 9/21/22 who asked for me to upload supporting documentation I did that and it includes the technician's diagnosis of the problem and estimate for replacement. I am waiting for your approval to proceed with repairs. I do not know what other "details" you need. Your access and responsiveness is not acceptable. Please call me to resolve *************).

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 01/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I paid for the policy 11/6/21-11/6/27 (6 years) at a "discounted" price from the salesperson at $325/year. That is essentially $27/month. We have used 15 months (through the end of January 2023). Prorated unused expense should calculate to approximately $1539. Please confirm how they arrive at a refund of $900. I believe I am entitled to more than what you are saying I should expect.

*************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 04/03/2023
The company has not corresponded with me since my last response, nor have they issued my partial refund which they said they would do (and that I am entitled to). Please help.
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed this claim on 09-26-22 @ 1:00PM EST or a ******* fridge. The codes (40E and 22E) say it's a cooling fan problem. My contract says I should be contacted in 48 hours by a service person that it has been dispatched to. I received an email stating this at 1:06 PM.. I've had no response. I called today @ 10:37AM and spoke to *******. She said it had not yet been dispatched but because of the timeline I should be on the priority list. I gave them my contact info. for a supervisor to reach out to me. I have a prior BBB complaint (case # ********) on a prior claim that has not been resolved. Thanks ***********************
Business Response
Date: 11/08/2022
******************,
As we have explained to the ** the claim was closed as not covered since we did not receive proof that the original issue was completed.
CCHW
Customer Answer
Date: 11/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
NO CLAIM was never denied!!!! They owe me a $225.00 reimbursement check from a approved claim since March. They said the check was in the mail when I called back. Check never arrived. Supervisor would not call me back. And they never sent anyone out on two other claims I've had. NO contractor was ever sent. I've been trying for over a month to contact them by email or phone. No one answers the phone or will respond to email. How have they been contacting the BBB.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 11/25/2022
******************,
We do regret your frustration however our records show that the claim you last placed was not a covered claim. We are happy to look into the $225 that you are stating is owed to you.
CCHW
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought 3 yrs home warranty approx March 30,2022 filed first claim *** when AC quit. After about 3 wks of ****** degree temps they finally sent someone out who ended up coming 3 times and could not figure out the issue so I had to call my personal HAVAC *** who fixed it immediately. They agreed to give me about 1/2 of what I paid which was $150 and it is now 26 Sept and I still have nothing.(I did everything they asked). About Aug 3, I filed claim for garbage disposal. They sent technician out to survey issue but have never authorized them to do the repair. I have made numerous calls and emails but no one will respond to anything. Customer Serv. always says there is no one avail. to speak with and tell me the email but no answers to anything. I have requested in writing to cancel my plan...no response. I think this company is a complete SCAM!!!! What more do I do. I get not reply, nothing has been fixed and I spent over $1K for a 3 years plan and they just ran with my money. What more can I do? This company should be arrested and made to refund all the of money they have stolen and pay for all the repairs that have left unhandled. I have attached Warranty and both claims. I have saved my emails sent but of course there is no response from them.
Business Response
Date: 10/12/2022
Dear **************,
We regret your frustration and have cancelled the only policy we have for you (*********). A refund of $400 will be mailed to you in 6-8 weeks.
CCHW
Customer Answer
Date: 11/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I paid over $1k for a three year warranty and have no had it but approximately 7 months. This is not even half of what I paid and there is still almist 21/2 yyears left.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 12/15/2022
***********************,
We regret any frustration however the amount that we have stated is correct. Kindly please let us know if you would like us to move forward.
CCHW
Customer Answer
Date: 05/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

All, This was filed with the BBB and the Warranty Company stated that were sending my refund;. As you see this has been more than 6 months and nothing has been done. They only stated they were refunding my money on BBB website to make themselves look good. I herewith, would like to file a new claim with the BBB or re-open the old claim. These people at Complete are Home Warranty are a complete SCAM and had no intention of returning any monies to me. Please see below email where the acknowledged my cancellation on Oct. 12, 2022 but nothing since. The BBB Complaint is Complaint ********. BBB Please re-open this complaint. These people do not need to be in business.

Complete Car Home Warranty needs to send me my refund or the next step will be Small Claims Court.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim back in May and was told that I would be issued a check within the next 6 weeks to help cover the cost of obtaining a new appliance. We are now at the end of September and still no check. Each time I call, I'm told that the supervisor has to handle this and they don't know when she'll be back. I asked the representative if she was the only supervisor and was told that she was. I have called three times and each time i was brushed off. Overall, I spent $60 for the service call only for the contractor to diagnose my microwave based on emails. No one ever came out to see if it could be fixed so I feel like I wasted $60 that I want back in addition to my claim check.
Business Response
Date: 10/12/2022
Dear **************,
We understand your frustration and we will be happy tp help look into the check for you. Kindly allow us to make sure that the check was not cashed and then we can see to it that a new one is mailed.
CCHW

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Complete Care Home Warranty LLC is NOT a BBB Accredited Business.