Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Complete Care Home Warranty LLC

  1908 Coney Island Ave Brooklyn, NY 11230-6513

• 

  Complete Care Home Warranty

  1090 King Georges Post Rd Ste 706 Edison, NJ 08837-3722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with this company from a referral from my parents that had work done and receieved their reinbursemt on time, but that was the case with me. I paid upfront on 1/28/2022, but they told me that I can cancel at anytime and I woudl be refunded. I called them and they were supposed to send me people to fix my issues, but they couldn't find anyone in my area, so I found they from ****** and they came out and did the work, I paid them and they left. I turned in the reinbursement form both time immediatly after the work was completed, but it has been months and I have not recevied my reinbursements from either claims like I was suppose to. I've called at least 50 times, demanded to sepak with th supoervisor, but of course they are never available - during the week or weekends, its the same lady that answers the phone and can only take messages & gives apologiezes, and still have not received a callback, not to mention I'm still having the same issue! I need my money back. I waited 6-8 weeks for my reimbursement checks, for each claim, but nothing nor any answers! Please help me. The credit card company, for whom I recently disputed this charge a week ago, just told me that it's past the time to dispute it. I don't know what else to do! This company is definitely a scam and is only in business for new customer sign-*** to take people's hard-earned money, but that's it. I signed up with a home warranty company to alleviate the troubles of things breaking down in my home, but I'm having more trouble now before the fact, not to mention trying to save money and now out of a whole let of it! Please try to get me some answers and my money back! Thanks

  Business Response

  Date: 10/11/2022

  Dear *** ********,

  We understand your frustration and we will be happy to look into the checks you mentioned.  Kindly allow us to ensure that they were not cashed and once we verify that we can then offer to send a new check to you.  

  Thank you,

  CCHW

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I'm accepting that you will verify with your bank account that you never sent me any form of payment, because every time I've called the customer service agent tells me there has never been any checks issued to me. Due to the poor lack of service and communication, I'd like to cancel my 3- year contract and a full refund along with the 2 reimbursement checks. I was told that I can cancel anytime and get a full refund when I initially signed up, as per the company's contract. I expect this refund & reimbursement to be completed as quickly as possible, because I'm paying interest on my credit card for this matter and I would like to avoid accruing anymore interest and put this bad experience behind be.

  
  Sincerely,
  
  *****************************
  
   
  
   
  

  
  

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called for a plumber. No plumbers would respond to the companies call. The company suggested I call a plumber and they would reimburse me. When the plumber was onsite, I called and got approval and was told what as covered. We were told to submit a claim reimbursement form. Claim reimbursement form with claim number and approved amount was submitted on 5/20/2022 and at the bottom it states it will take 30 days to receive reimbursement. On 7/6/2022 I called to check in on the status of payment of the claim. I was told it will take another 6-8 weeks to receive reimbursement from *** ****** On 8/5/2022 I called again to check on the status and was told someone would call me back. No on called me back. I called again on 9/14/2022 and I was told it has been escalated and that I should send an email as well to their claims email. The agent also informed me that the check was authorized on 7/11/2022, but it had not been mailed out yet. As of 9/27/2022 we have not received a call, email, or check for the claim. I called again today and was told the owner, *** ****** would call me. At this point, we just want to be reimbursed the amount from the claim reimbursement form. It is clear this company has not intention of paying the claim.

  Business Response

  Date: 10/11/2022

  Dear *** ********,

  We understand your frustration however we do not have a policy with your name. Please make sure that you are contacting the correct company.

  Thank you,

  CCHW

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The name this warranty is under is ****************************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This company no longer answers their phone.

  Please try looking up ***********************, my wife's maiden name.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 12/09/2022

  *** ********,

  We would have to speak with the policy holder and since that is not you, kindly have them contact us.

  Thank you,

  CCHW

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a request for a plumber three months ago and have not heard anything. I have requested to speak to a supervisor more than 10 times and there is never anyone available. I've sent a few emails requesting my money back and no response. They refuse to supply me with any information for managers or the owner of the company's contact information. I would like a full refund considering g I have not been able to use their services so I can have my own plumber come fix the issue.

  Business Response

  Date: 10/10/2022

  Dear **************,

  We regret your frustration however we can cancel your policy if you would like but there is no refund at this time.  If you would like to continue with the policy and have an estimate for the issue, we can review it and let you know if it is covered or not.

  Thank you,

  CCHW

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express grave concerns I have regarding the practices of Complete Care Home Warranty, LLC.Approximately 5 weeks ago, on August 21, 2022, I contacted CCHW to make a claim regarding an issue related to my garbage disposal.After making this claim, I received an email from CCHW, as follows:"...Your claim has been filed for Garbage Disposal. Please allow up to 48 hours for a technician to be assigned to your claim. Once a technician is assigned, you will be notified via email with their information."Unfortunately, a technician was never assigned to that claim. When I called CCHW to inquire, I was told that the issue would be elevated, and that I would would be contacted by email once a technician was assigned.Several days later, with no technician still assigned to the claim, I called CCHW to inquire about the hold-up. Again, I was told that my issues would be elevated and that I would be contacted by email once a technician was assigned.On September 10, 2022, having still not been contacted by CCHW or an assigned technician, I contacted CCHW. On this occasion, I submitted a new claim for the garbage disposal, hoping for a better response.Several days later, I still hadn't received a response to my claim.On September 16, 2022, I contacted CCHW and was told that in lieu of waiting for a technician to contact me, I could have a technician come in, provide an estimate, and submit the estimate to CCHW via email for authorization. I contacted an authorized technician, who provided an estimate of $300 - the cost of replacing the garbage disposal + labor, and submitted this estimate to CCHW on Sept. 19. Having not heard back from the ************************* I contacted CCHW once again, requesting to speak with someone in Authorization. I was denied this request, told simply that I'd have to wait to be contacted by email.It is now September 25, and I have yet to be contacted by CCHW's authorization department.

  Business Response

  Date: 10/10/2022

  Dear *****************,

  Thank you for the estimate however it does not show what the issue with the garbage disposal is.  It only showed the price to replace along with the labor.  In order for us to review the claim we will need to know how the system failed.  We have uploaded the document to your claim and if you could please forward the requested information.

  CCHW

• Initial Complaint

  Date:09/23/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a home warranty with Complete Care Home Warranty in January of 2022 and paid $1,080 for the contract. In March, my AC unit had an issue and I filed a claim. Complete Care Home Warranty evaluated the unit and said declined to cover it because they said the damage was not from "normal wear and tear." It's a 20 year old unit.. things fail on a 20-year-old unit because it's old. So I was not happy with the decline of coverage. However, they did offer me a $400 "courtesy" payment because I was unhappy with their solution. I said fine and accepted the $400 courtesy payment. They said it would ***********-8 weeks for processing. In 6-8 weeks, when I hadn't received the check, I reached back out and told them I hadn't ever received anything. *****, who I had worked with before, apologized and said she submitted it now and was going to resubmit in July. From there, I haven't heard anything. I've called the phone number 20+ times and someone always answers, but a supervisor is never available. They forward you and then just leave a voicemail. This company is dishonest and a scam. I want a full refund for my policy of $1,080 and I want to never have to speak with these people again. I can't get a response and I've had no luck, despite countless efforts, to make any progress with these people.

  Business Response

  Date: 10/24/2022

  *** ******,

  We do see that there has been a cancelation on your policy and a refund of $137 has been issued to you.  We regret your frustration and your refund will be issued shortly.

  CCHW

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The $137 refund is not a satisfactory response. I paid $1,080 for the warranty which was to cover 30 months. I believe I should be entitled to a full refund, but at a minimum a pro-rata refund would give me over $800 back. That is my expectation at a minimum, but again, a full refund is the right solution as I've been ripped off and my time has been wasted with this home warranty. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 12/15/2022

  *************************,

  We regret any frustration however the amount that we stated is the correct refund.  

  CCHW

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Even if that refund amount is correct, which it is not, they never sent that refund anyway. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: CONTRACT # ********* CLAIM # ***** We are in year two of a 3 year contract for our home. We started a claim on August 30, 2022 to repair our air conditioning, which was blowing hot air only. We opted for getting our own service provider and be reimbursed later. We got an estimate of $980 and forwarded the Claim Reimbursement Form that we had received from Complete Home Warranty via email to ********************************* with a copy of the estimate. We have not received an authorization to repair the air conditioning despite our calling into their customer service line very frequently. Their staff tells us that they will send a message escalating our case's urgency. Once we were transferred to a supervisor, but got a voice message stating the box was full. The last time we called, we were told they would send a message to the owner to reply to us...No answer. We tried to reach their "sales department" option, but that provokes a disconnect several times. We also tried the option for "Contractor Relations", but got a customer service staff who informed us that the only number that works is customer service. I explained that I was filing a complaint with BBB and asked if they had any other options available to us since we got no reply, and were told that they had no options. We will get our service provider to come and fix the problem and pay them because we need this fixed. We believe we will not be reimbursed, and that our home will not be covered for the outstanding 1-year duration of our contract.

  Business Response

  Date: 10/06/2022

  *******************,

  We understand your frustration however upon review we do not see a diagnosis from your tech.  Kindly send it directly to ******************************* and we will be able to determine if the claim is covered or not.  We need to understand why the system failed and what they believe the issue was.

   

  Thank you,

  CCHW

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello CHCW,
  
  Your response to our claim with BBB states that you have no diagnosis from our tech. We have attached before, and we attach it againthe estimate clearly states the following. If this was not acceptable, you could have communicated that to us. We await your response.
  
  Found defrost board bad on heat pump Needs new board
  And check unit operation
  After that.
  TOTAL
  Accepted By Accepted Date
  PROPOSAL # **** DATE 08/30/2022
  
  ACTIONS
  AMOUNT
  980.00
  $980.00
  This estimate is upon finding part from factory by passed board to get cooling Have to pick up board and make second trip

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 12/27/2022

  *******************,

  Thank you for your response.  It shows that you have had the work done already.  We regret that we are not able to reimburse for work done without our authorization.

  CCHW

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, but I will stop trying to pursue the issue, which was a matter of survival. We had to fix the issue since the warranty company was unresponsive, and we were experiencing no cooling in 105 degree weather, and we are elderly.

  I would never recommend this company to anyone. It is a SCAM!
  
  Sincerely,
  
  *******************
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/19/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 insurance policies for a duration of 6 years that was supposed to expire in ****. Every time I called fir repair they say it I s not covered. On June 8th, 2022, after multiple calls without answers, and after I confronted them about them not being licensed to sell insurance in **********, they finally agreed to cancel my policies and send me a check for refund. I paid the policies at once for 6 years for a total of $3750.00, It has been more than 3 months now since the cancelation, I haven't got any money back. Every time I call, they say the person who is assigned to this department is not available. I would be greatful if you can help me get the $3750.00 back please.Regards. Attached copy of payments from my bank accounts.

  Business Response

  Date: 10/03/2022

  ************************************* ***** ***,

  Thank you for this information and we will be happy to look into the refund for you.  Once we have an answer, we will contact you.

  All our best,

  CCHW

  Customer Answer

  Date: 10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************************************* ***** ***
  
  
  
   
  
  

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Good morning. 

  Thank you for taking time to help with this issue.  I am sorry   I don't recall having resolved the complaint.  If I did  that would be by mistake.  I have read the response and replied thank you. I have not get any refund or follow up from the company. I attached their  email acknowledging the cancelation. 

  Please,, let me know if any additional information is needed from me.  Thanks again.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************************************* Saint *********************************

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been non-responsive. They have outstanding checked promised by their team that have not been received in months. Is this company still in business? I want $450 for what is owed for past tickets and a refund for a cancellation.

  Business Response

  Date: 09/28/2022

  Dear *** *******,

  Thank you for reaching out to us however we are not able to assist you with providing with any funds since you have already filed a chargeback with your credit card company.  Due to this, your policy has been cancelled and nothing further can be done.

  CCHW

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi,
  
  I am just checking in on this one as it seems like a scam and I would like my complaint to show as unresolved.
  
  ****** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 12/19/2022

  ***************************,

  There is nothing that we are able to do to resolve your complaint since you have a chargeback for the policy.  As we explained, once that was done your policy was cancelled since you received your money back in full.

  CCHW

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   CCHW's response indicates they have refunded me in full. That is not the case, and they should be asked for proof. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim on July 27, 2022 with them regarding my central heat and air unit going out. This is covered by them under my home warranty contract I have with them. I waited a week for them to send someone out to look at my unit and no one ever showed up. I called them again and I was told they did not have enough technicians to send one to my location and I could get one I trust to come and look at it and email them the diagnostic results and what needed to be done. I did as they asked and to this day I still can not get an answer or my unit replaced. I do not know what else to do at this point being I think they are trying to make it last past December 31st that way they do not have to pay for it.

  Business Response

  Date: 09/26/2022

  *** *********,

  We do regret your frustration and see that you are going through our reimbursement process however we have not received the diagnosis as of yet.  Once we do, we can see if it is a covered claim or not.  If it is, we will let you know the amount we are able to assist with.

  You are welcome to send the diagnosis to us through here or directly to *******************************.

  CCHW

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have sent them all paper work I have received from the A/C repair people 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 12/15/2022

  *****************************,

  Thank you for providing that information to **.  After review of the diagnosis it seems as though the system lacked proper routine maintenance which is not covered under our policy.  We regret any frustration.

  CCHW

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Lack of proper maintenance was not the problem at all. The guy that had the house before I did had the A/C maintenanced once a year. I tried calling everyday for 1 month to get a message your phone number was not available at this time. It's ok because I bought a brand new system no thanks to you and I will make sure to let every person I know not to get home warranty insurance through your company. You all so quick to get your monthly payments but every reason in the world not to fix anything.

  Thanks for nothing 

  ***** ********* 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 6 yr contract with complete care home warranty back in July of 2021. The sum of the plan was $1950 and the term started 8/22/21 - 8/22/27. Back in July of this year I contacted the home warranty for a repair on my drier. I did not see any exclusions in the coverage nor did the customer service rep mention that my repair would not be covered.I paid my deductible and the vendor ********************** performed the work and needed to order a part. The tech returned two to three weeks after the repair was complete to get an image of the part number off the component that was replaced. Maybe a week or two after that, the tech returned to tell me they had not been paid by Complete Care Home Warranty and they would confiscate the part that fixed the broken drier to expedite getting the claim paid. **** explained that his boss has not been able to contact home warranty and was frustrated. I contacted the home warranty several days and was not able to talk to a supervisor or anytime to help me. Countless days I was on hold only to have to call drop and unable to reach anyone at home warranty. I ended up paying the balance to H.E.M repair and informed customer service at home ********************** I wanted to cancel the remaining years on my contract. Currently no one from home warranty has replied to the email I sent to ******************************** I would like to find out my options so I can sever ties with this company and recoup some of the money I paid.

  Business Response

  Date: 09/26/2022

  Dear *** ******,

  We regret your frustration and if you would like to cancel, you can do so for the remaining balance of $878.  Kindly respond and let us know if this is what you would like to do and we will cancel it for you.

  CCHW

  Customer Answer

  Date: 09/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. 

   

  I would like to cancel and recoup my remaining balance of $878 so please advise on how this can be accomplished. 
  
  

  Sincerely,
  
  *****************************