Reviews

This profile includes reviews for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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REBAG has 2 locations, listed below.

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  REBAG

  168 39th St Brooklyn, NY 11232-2549

  
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  REBAG

  185 Greenwich St Ste 29 c/o Westfield World Trade Center New York, NY 10007-2383

  

Review Details

• Review fromElizabeth T

  Date: 03/04/2024

  5 stars
  I have had nothing but a great experience with Rebag. The items I have ordered, including bags from Chanel and Hermes and jewelry from Van ****** have been in better condition that I would have imagined for pre-loved. Packaging is very nice and includes a branded dustbag and/or jewelry box. Shipping always quick!

• Review fromLaura V

  Date: 02/28/2024

  2 stars
  Rebag has one of the worst customer service. Calls and emails that are never answered. It's been almost a month since I bought a bag ( order # ********) for a trip I have coming up soon. Two days after the purchase I sent the shoes that I traded in. They have already confirmed receipt of the shoes, but they have not sent the bag. At this point I will no longer be able to take it on my trip, which was the main reason for my purchase.

• Review fromThi T

  Date: 02/26/2024

  1 star
  I sent them 2 bags, 4 slgs in end of Jan, they got it on Feb 6. They are under order number: ******, ******, ****** I never receive any e-mail from them after I unsubscribed their e-mail systems, so I have to ask them to e-mail me the tracking numbers. So I can only see the update status on their app and via chat with the **************** person. I wait nearly 3 weeks, the order ****** got paid in my wallet, but the 2 other orders not yet updated. 2 days ago, their systems show a message to review the quote : they revised the quote order ****** (my onthego MM Wild at heart) from **** usd to **** usd . Wow!!! Speechless. I refused the quote. I chat with their Sales person, she checked and found that their staff made a mistake: they use the wrong order number, the revised quote should be for the order ****** (onthego GM Jungle Nior/Camel), which orginal **** usd.Well, they dont fix their mistake, but their changed the name of my MM bag on systems to GM and deleted all the description they input to revised the quote.The next day, they dont purchase the MM size bag also, with no reason.They not yet updated the return tracking on their app. I dont know when they will ship out my bags, and the condition after they got them for 1 month . Their CS stop answer my text. I called them but had to wait too long. During this waiting time on the phone, I had to listen to their motto repeat non-stop which annoyed me. I gave up and hang up. They need to improve their customer service and the responce time. Their website show 3-5 days to reply to a order but it took me 3 weeks!Also, its a bait quote and when client sent them the items, they lowball or refuse to buy. They have to stop treating client like this!

• Review fromBrenda K

  Date: 02/26/2024

  1 star
  HORRIBLE CUSTOMER SERVICE!! AVOID ********************!!!I canceled the order and even text messaged with an employee of rebag - confirming I canceled the order. A few days later I received an email the bag was sent! I have called five times and after being on hold "waiting for the next representative" for 20 minutes - I get cut off. I have tried to chat with their customer service online. Althought I am logged into my account, the chat assistance indicates I must log in to my account and then disconnects. I have sent two emails and no response. AVOID REBAG!!!

• Review fromAndrea S

  Date: 02/21/2024

  1 star
  I bought 2 items only used 1 time used for trade in and they offered 10% of what the price was from the original purchase from them.

• Review fromDiv M

  Date: 02/14/2024

  1 star
  Rebag overcharged me by about $500 for a bag. I attempted to contact customer service by home and email more than once - no response.

• Review fromAli D

  Date: 02/12/2024

  1 star
  Im so consignment my purse end shoes they it was agreement 25% from purses they take 52% from my Chanel bag end they dont give you receipts about sold items l have more stuff that l cant canceled they dont give me options they dont answer phones or just one person l dont know its really or robots its a fraudulent scammer do not trust Rebag lm taking to all the way in court this company l have items there coast $ 48.000.000 end l will let them pay back

• Review fromCrystal D

  Date: 02/01/2024

  1 star
  I sent a $3,000 brand new ***** Vuitton bag and tracking shows RECEIVED. No word back from anyone via text, phone or email and NOT PAID YET. This is awful

• Review fromBrenda S

  Date: 01/27/2024

  1 star
  I traded a LV for another LV. I had to mail my bag within 3 days. They have my bag and my money for the trade difference. They now want MORE money for their bag. I want my LV returned and all my monies returned. I can't seem to get resolution from Rebag.

• Review fromBrooke M

  Date: 01/17/2024

  1 star
  They are the worst. Do not do business with this company. I sent a pair of diamond earrings which they refused to sell and would send the earrings back to me. Ok no problem. The earrings were supposedly shipped back to me via Fed Ex. Fed Ex states the package was delayed and then lost. Fed Ex also stated the shipper had to file a claim and I couldnt. I contacted Rebag and didnt get a response until greater than 1 month later via email. I called many times and sent many emails only to be told not their problem and they were not responsible. NEVER DO BUSINESS WITH THESE PEOPLE.